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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80355 Views

9 replies

2 likes

Account
Login
  • 80355 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653696 Views

13 replies

4 likes

Account
  • 653696 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734104 Views

18 replies

29 likes

  • 734104 Views
  • 18 replies
  • 29 likes

Error 404 and An zeroes Occurred

When I’m logged into my Spotify app, The only message displayed is “an error occurred”. The “try again” button does nothing. I have tried deleting and redownlaoding the app, logging in and out, restarting my phone, and changing my password. I am a pr...

Newbie

When I’m logged into my Spotify app, The only message displayed is “an error occurred”. The “try again” button does nothing. I have tried deleting and redownlaoding the app, logging in and out, &nbsp...

216 Views

0 replies

0 likes

  • 216 Views
  • 0 replies
  • 0 likes

Deleted facebook account, can't login

I deleted my facebook account a few weeks ago and now I can't login into spotify. I have spotify premium.

Newbie

I deleted my facebook account a few weeks ago and now I can't login into spotify. I have spotify premium. 

203 Views

0 replies

0 likes

Login
  • 203 Views
  • 0 replies
  • 0 likes

Facebook account vanished

Hi,The master account for our family plan is not accessible anymore. It seems to have vanished. The login was through facebook but I cannot login with Spotify using my facebook password. I always get a message saying "You don't have a Spotify account...

Newbie

Hi, The master account for our family plan is not accessible anymore. It seems to have vanished. The login was through facebook but I cannot login with Spotify using my facebook password. I always g...

270 Views

0 replies

0 likes

Account
Premium
  • 270 Views
  • 0 replies
  • 0 likes

How do I delete my artist page?

How do I delete my artist page? My band changed our name and re-uploaded our music under our new name on a new artist page, but I can't delete my old one. I removed all of our music through Distrokid, but the profile is still there and I cannot add a...

Newbie

How do I delete my artist page? My band changed our name and re-uploaded our music under our new name on a new artist page, but I can't delete my old one. I removed all of our music through Distrokid...

14528 Views

0 replies

68 likes

  • 14528 Views
  • 0 replies
  • 68 likes

ty

ty

Regular

ty

263 Views

0 replies

0 likes

  • 263 Views
  • 0 replies
  • 0 likes

Loging In

Ok, so I am able to login on my computer, my schools computers, but not my phone. I use the Facebook login for everything, but every time I click it, it says that I cannot even go to where I can login.

Newbie

Ok, so I am able to login on my computer, my schools computers, but not my phone. I use the Facebook login for everything, but every time I click it, it says that I cannot even go to where I can logi...

veronii

Casual Listener

2636 Views

5 replies

2 likes

Login
  • 2636 Views
  • 5 replies
  • 2 likes

Different user names

I created an account with a normal username but if I log in with my username and my password It gives me an error (3). Infact if I go to account details the username is completely different! But, if I log in with the email, the username that I see on...

Newbie

I created an account with a normal username but if I log in with my username and my password It gives me an error (3). Infact if I go to account details the username is completely different! But, if ...

251 Views

0 replies

0 likes

Account
  • 251 Views
  • 0 replies
  • 0 likes

Quitting a subscription via phone company

I have a subscription through a phone company. I´m switching companies now and the company I´m switching to doesn´t have a direct co-operation with Spotify. How do I pay my monthly subscription with credit card?

Newbie

I have a subscription through a phone company. I´m switching companies now and the company I´m switching to doesn´t have a direct co-operation with Spotify. How do I pay my monthly subscription with ...

415 Views

0 replies

0 likes

  • 415 Views
  • 0 replies
  • 0 likes

Paid for Family Plan and couldnt add/invite anyone

Hi guysPaid for Family Plan and couldnt add/invite anyone, can anyone help me?regards to all.

Casual Listener

Hi guys Paid for Family Plan and couldnt add/invite anyone, can anyone help me? regards to all.

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

Logging in to ps4

Hello. I am trying to login through my PS4 but I am unable to. I know my password and everything but it still won’t work. Any solutions?

Newbie

Hello. I am trying to login through my PS4 but I am unable to. I know my password and everything but it still won’t work. Any solutions?

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes

Cant unsub my account from premium

I created my first spotify account throught the facebook. I have started paying for premium account. Then my family create the family premium and linked me with it. I had to create a new account which i linked with facebook again, unfortunately. I ha...

Casual Listener

 I created my first spotify account throught the facebook. I have started paying for premium account. Then my family create the family premium and linked me with it. I had to create a new accoun...

419 Views

0 replies

0 likes

Account
Premium
  • 419 Views
  • 0 replies
  • 0 likes

rtyrtu

jhgjhg

Regular

jhgjhg

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
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Account hacked.

Someone changed my email and password. I'm currently loged in via Facebook.Please help me get rid of this hijacker.My real email is oktoberlikka@gmail.com

Newbie

Someone changed my email and password. I'm currently loged in via Facebook. Please help me get rid of this hijacker. My real email is oktoberlikka@gmail.com

261 Views

0 replies

0 likes

  • 261 Views
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3 Algo no ha ido como debia Por favor prueba de nuevo

Buenas cuando ingreso mis datos para el plan familiar me da este error ..... 3 - ¡Vaya! Algo no ha ido como debia. Por favor, prueba de nuevo. Que puedo hacer?? Gracias!

Newbie

Buenas   cuando ingreso mis datos para el plan familiar me da este error .....    3 - ¡Vaya! Algo no ha ido como debia. Por favor, prueba de nuevo.   Que puedo hacer?? &nbs...

971 Views

0 replies

0 likes

  • 971 Views
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Superuser Contribution Family Subcription

Hello, I registered for a family plan for $14.99 and was charged on my visa however when I try to add a family member the screen is black and it does not give me any icons or information to add anyone. Can someone help me with this problem as I have ...

Newbie

Hello, I registered for a family plan for $14.99 and was charged on my visa however when I try to add a family member the screen is black and it does not give me any icons or information to add anyon...

Sohaha

Newbie

241 Views

2 replies

0 likes

  • 241 Views
  • 2 replies
  • 0 likes

Superuser Contribution Altes Konto verknuepfen

Hallo zusammen, ich hatte bis gestern ein Premium Konto ueber die Telekom und habe jetzt dort meinen Vertrag umgestellt. Leider wird Spotify in dem Vertrag nicht mehr angeboten. Jetzt will ich natuerlich Spotify weiter nutzen. Kann ich mein altes Kon...

Newbie

Hallo zusammen,   ich hatte bis gestern ein Premium Konto ueber die Telekom und habe jetzt dort meinen Vertrag umgestellt. Leider wird Spotify in dem Vertrag nicht mehr angeboten.   Jet...

Julian

Moderator

382 Views

1 replies

0 likes

Account
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change admin for family

Hello, I would like to ask if I can change admin of our family acount? I see I can just cancel our acount. When I will cancel this acount and all members will revert to Free. Then new admin will invite the same members, will they loose all their musi...

Newbie

Hello,  I would like to ask if I can change admin of our family acount? I see I can just cancel our acount. When I will cancel this acount and all members will revert to Free. Then new admin wi...

Julian

Moderator

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to login in spotify desktop (windows vista) with facebook login credentials

But I am able to login to spotify desktop app (windows 7) with facebook login credentials. Just don't know why.

Casual Listener

But I am able to login to spotify desktop app (windows 7) with facebook login credentials. Just don't know why.

Julian

Moderator

1241 Views

1 replies

0 likes

  • 1241 Views
  • 1 replies
  • 0 likes

Windows account (desktop) how to access from smart TV ?

THE PROBLEMI have a Spotify account on my Windows desktop PC, which I also want to access on my smart TV.How do I proceed ?Additional infoI bought a “smart” Samsung TV. At startup I see a banner with the installed Apps at bottom of screen. Spotify ap...

Casual Listener

THE PROBLEM I have a Spotify account on my Windows desktop PC, which I also want to access on my smart TV. How do I proceed ? Additional info I bought a “smart” Samsung TV. At startup I see a ban...

255 Views

0 replies

0 likes

Account
  • 255 Views
  • 0 replies
  • 0 likes