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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159440 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159440 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10760 Views
  • 4 replies
  • 11 likes
  • Security
  • 10760 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509273 Views
  • 985 replies
  • 112 likes
  • Account
  • 509273 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124831 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124831 Views
  • 74 replies
  • 12 likes

Solved!! Transferring all my music from old acccount to new account.

I currently have about 1500 tracks in one playlist. I now wish to create a new account, will I be able to access/transfer my 1500 tracks to my new account, is this possible.If so, please could you explain, what exactly it is that I have to do (step b...

  • Regular
  • I currently have about 1500 tracks in one playlist. I now wish to create a new account, will I be able to access/transfer my 1500 tracks to my new account, is this possible. If so, please could you ...
  • Noah
  • Spotify Star
  • 1844 Views
  • 5 replies
  • 0 likes
  • Account
  • 1844 Views
  • 5 replies
  • 0 likes

Solved!! I think I have been hacked

I believe that my account has been hacked. I was recently playing music on my PC, and then I went on a war with another account which appeared to be an unknown phone. Other devices have also been discovered, including a samsung S7 edge which I do not...

  • Newbie
  • I believe that my account has been hacked. I was recently playing music on my PC, and then I went on a war with another account which appeared to be an unknown phone. Other devices have also been dis...
  • Noah
  • Spotify Star
  • 531 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 531 Views
  • 2 replies
  • 0 likes

log in into my account without Facebook

I was able to activate my premium student plan, now I want to log in with a proper user and password instead of using my Facebook account. I want to cancel the link with my Facebook account , I look at the FAQ and it looks like I should log out from ...

  • Newbie
  •  I was able to activate my premium student plan, now I want to log in with a proper user and password instead of using my Facebook account. I want to cancel the link with my Facebook account , I...
  • Tom
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Username

Hi, I just set up my spotify account and I put Maddy as my username when registering. However when I look it is a jumble of numbers and letters, 7thl0a8lgknvkxpyo7qyfu9mfWhy did it not use the name I asked for when registerings on spotify? it never s...

  • Newbie
  • Hi, I just set up my spotify account and I put Maddy as my username when registering.  However when I look it is a jumble of numbers and letters, 7thl0a8lgknvkxpyo7qyfu9mf Why did it not use th...
  • Shaynatower
  • Newbie
  • 796 Views
  • 4 replies
  • 0 likes
  • Account
  • 796 Views
  • 4 replies
  • 0 likes

family member can not join in

i just changed my free account into a family account. i invited my daughter, who has a KPN free account for years, by email but she did not get the email, but in my account stood that she had been invited. After 10 minutes she still had nothing in he...

  • Newbie
  • i just changed my free account into a family account. i invited my daughter, who has a KPN free account for years,  by email but she did not get the email, but in my account stood that...
  • Sirtony1962
  • Newbie
  • 771 Views
  • 4 replies
  • 1 likes
  • 771 Views
  • 4 replies
  • 1 likes

Trouble finding original account

I already have a Spotify premium account. But I can’t seem to find which email it is under. Recently got a new phone Andy nothing was backed up. It keeps logging me into my Facebook account but that’s not it? Any other ideas on how to figure out whic...

  • Casual Listener
  • I already have a Spotify premium account. But I can’t seem to find which email it is under. Recently got a new phone Andy nothing was backed up. It keeps logging me into my Facebook account but that’...
  • Brittany_16171
  • Casual Listener
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Put premium on wrong account

I purchased premium. It was logged in on my sons which is my Email which he uses for his Facebook how do I transfer it to my spotify I use

  • Newbie
  • I purchased premium.  It was logged in on my sons  which is my  Email which he uses for his Facebook how do I transfer it to my spotify I use
  • Noah
  • Spotify Star
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

Fake / stolen subscription and profile name

Today I created my first account but i discovered that my email was already assigned! Fake profile ..? The profile that I found is not used but now my e mail is related to a profile name that is not me. How can I solve ? I need to change profile name...

  • Newbie
  • Today I created my first account but i discovered that my email was already assigned! Fake profile ..? The profile that I found is not used but now my e mail is related to a profile name that is not ...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Spotify Family Tochter kann sich nicht anmelden

Ich habe Spotify Premium Family abgeschlossen und meine Tochter nach den Instruktionen eingeladen. Sie kann sich weder ueber Facebook anmelden (Sie hatte mal ein Facebook-Konto, das aber geloescht ist, ueber das sie sich wohl mal bereits bei Spotify ...

  • Newbie
  • Ich habe Spotify Premium Family abgeschlossen und meine Tochter nach den Instruktionen eingeladen. Sie kann sich weder ueber Facebook anmelden (Sie hatte mal ein Facebook-Konto, das aber geloescht is...
  • 404 Views
  • 0 replies
  • 0 likes
  • Login
  • 404 Views
  • 0 replies
  • 0 likes

Can not logging my account

Hello, can't logging my account. Because signed up with my old facebook account. Click to 'Forget Your Password' and write my mail address. But "We see that you are using Facebook information to open a Spotify session, go to the settings page at face...

  • Newbie
  • Hello,  can't logging my account. Because  signed up with my old facebook account. Click to 'Forget Your Password' and  write my mail address. But "We see that you are using Facebook i...
  • 261 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 261 Views
  • 0 replies
  • 0 likes

2 different accounts

My son had a premium account but I started a family premium account. How does he bring his paylist to the family one?

  • Newbie
  • My son had a premium account but I started a family premium account.  How does he bring his paylist to the family one?  
  • Noah
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Went for yearly subscripion, but monhly payments still not cancelled

Hi, I went for the end of year Spotify one time yearly payment ( 99 euro/ year instead of 9,99 euro/ month). While this shows up under receipts, when I go to Account overview, it still shows that I will be invoiced 9,99 euro for January. Will it get ...

Account overview.PNG Payment one year.PNG
  • Newbie
  • Hi,   I went for the end of year Spotify one time yearly payment ( 99 euro/ year instead of 9,99 euro/ month). While this shows up under receipts, when I go to Account overview, it still shows...
  • Noah
  • Spotify Star
  • 681 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 681 Views
  • 1 replies
  • 0 likes

Stolen account

Someone has changed my Spotify email and now I can't log into my Spotify account that I've had for 7 years and I don't know what to do. I've tried logging into it from my Facebook but it doesn't work and I've tried resetting the password but I only g...

  • Visitor
  • Someone has changed my Spotify email and now I can't log into my Spotify account that I've had for 7 years and I don't know what to do. I've tried logging into it from my Facebook but it doesn't work...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

I have two accounts on same email.

Hi! I have two accounts with same email. one is logged in with facebook one is only with email. I want to delete both my accounts but when i click on CLOSE ACCOUNT i got a screen to share other info. For example email, name. What can i do?

  • Casual Listener
  • Hi! I have two accounts with same email. one is logged in with facebook one is only with email. I want to delete both my accounts but when i click on CLOSE ACCOUNT i got a screen to share other info....
  • bendeguzbagi
  • Casual Listener
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Facebook Freunde

Hallo,da Spotify selbst nicht kontaktiert werden kann, frage ich hier jetzt mal nach, ob mir evtl. jemand helfen kann.. Ich weiss, dass viele meiner Facebook Freunde Spotify nutzen. Dennoch zeigt Spotify mir folgende Meldung an "Keiner deiner Faceboo...

  • Newbie
  • Hallo, da Spotify selbst nicht kontaktiert werden kann, frage ich hier jetzt mal nach, ob mir evtl. jemand helfen kann.. Ich weiss, dass viele meiner Facebook Freunde Spotify nutzen. Dennoch zeigt S...
  • 294 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 294 Views
  • 0 replies
  • 0 likes

paid premium, but account still "free"

Hi, I paid for premium 7 days ago, and it worked fine for some days. Today I wanted to use it and saw that it was free again. Checked on the website and it also says it is a free account. I got a receipt number () and the payment is reflected on mi c...

  • Newbie
  • Hi, I paid for premium 7 days ago, and it worked fine for some days. Today I wanted to use it and saw that it was free again. Checked on the website and it also says it is a free account. I got a...
  • Haatje69
  • Casual Listener
  • 482 Views
  • 2 replies
  • 0 likes
  • Account
  • 482 Views
  • 2 replies
  • 0 likes

compte facebook supprime - Facebook account deleted - Issue to connect

ENGLISH than in frenchHello!My spotify account was related to my facebook account. Unfortunately, I deleted my facebook account without thinking about this detail... So, now, I can not go anymore on my spotify account ( PREMIUM ) because can not conn...

  • Visitor
  •   ENGLISH than in french Hello! My spotify account was related to my facebook account. Unfortunately, I deleted my facebook account without thinking about this detail... So, now, I can not go...
  • 301 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 301 Views
  • 0 replies
  • 0 likes

Solved!! Is the 99EUR promo still posssible to get? Or am i a day too late?

Tried just to get this promo activated, but the link in the mail didn't work anymore. Is it still possible get this promo for 99 EUR for 1 year?? I know it was till few hours ago, but stil...

  • Newbie
  • Tried just to get this promo activated, but the link in the mail didn't work anymore. Is it still possible get this promo for 99 EUR for 1 year?? I know it was till few hours ago, but stil...
  • Maxim
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Deleted Account

I deleted my previous Spotify account however my public playlists still shows? I can still access the account (not through logging in but through searching off of another account) and my followers and following list shows as 0, but will the account a...

  • Casual Listener
  • I deleted my previous Spotify account however my public playlists still shows? I can still access the account (not through logging in but through searching off of another account) and my followers an...
  • Maxim
  • Spotify Star
  • 1174 Views
  • 3 replies
  • 0 likes
  • 1174 Views
  • 3 replies
  • 0 likes