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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154009 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154009 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10499 Views
  • 3 replies
  • 9 likes
  • Security
  • 10499 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505241 Views
  • 985 replies
  • 112 likes
  • Account
  • 505241 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124223 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124223 Views
  • 74 replies
  • 12 likes

Solved!! My email is obsolete so can't change my password

Good evening, I have just upgraded to Premium but the email I used when I set up the free version is now obsolete. I need to change my password but I won't be able to get the new password link. Can anyone help me?

  • Newbie
  • Good evening,   I have just upgraded to Premium but the email I used when I set up the free version is now obsolete. I need to change my password but I won't be able to get the new password li...
  • Maxim
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • Login
  • 498 Views
  • 1 replies
  • 0 likes

Can't log in

Spotify Thinks I am still in America which is where I was when I downloaded the app and couldn't get it to work how do I sign in now I'm back in England because it won't let me it thinks I'm still in the USA

  • Newbie
  • Spotify Thinks I am still in America which is where I was when I downloaded the app and couldn't get it to work how do I sign in now I'm back in England because it won't let me it thinks I'm still in...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Account lost

I signed up another account last 12/19/17 using a random email. For some unfortunate circumstances i had to restore my phone to original settings. I subscribe for premium. Now is there any other way to retrieve my username using phone number or any a...

  • Newbie
  • I signed up another account last 12/19/17 using a random email. For some unfortunate circumstances i had to restore my phone to original settings. I subscribe for premium. Now is there any other way ...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Paying for a service I can’t access

I currently am paying for a premium subscription that I can’t access. I have tried all possible emails but the only one which seems to have an account associated with it is for a Spotify free account. I have invoices showing the payments being made b...

  • Newbie
  • I currently am paying for a premium subscription that I can’t access. I have tried all possible emails but the only one which seems to have an account associated with it is for a Spotify free account...
  • Maxim
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
  • 316 Views
  • 1 replies
  • 0 likes

Staying sometime in foreign country.

Hi there, I´m from Brazil and manage to stay about 2 years in Portugal. My payment method of Spotify is paypal, whose my wallet has my credit cards in it. The fact it, I received the EU 0,99 3 months promotion and when I tried to make the payment by ...

  • Casual Listener
  • Hi there, I´m from Brazil and manage to stay about 2 years in Portugal. My payment method of Spotify is paypal, whose my wallet has my credit cards in it.  The fact it, I received the EU 0,99 3...
  • Maxim
  • Spotify Star
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

New User signing up for Premium

I'm a new user and I just signed up for Premium after seeing the promotion for 3 months @ .99 but under subscription it says that Spotify will charge me 14.99 on Jan.30/18. Can someone tell me why please!

  • Casual Listener
  • I'm a new user and I just signed up for Premium after seeing the promotion for 3 months @ .99 but under subscription it says that Spotify will charge me 14.99 on Jan.30/18.  Can someone tell me...
  • Maxim
  • Spotify Star
  • 413 Views
  • 3 replies
  • 0 likes
  • 413 Views
  • 3 replies
  • 0 likes

Superuser Contribution Someone keeps hacking into my account and playing music on their phone

every time I connect to my Bluetooth speaker someone hacks into my acoount front their phone . we fight over the music and I dont even know who this person is . I've changed my password twice . why does this keep happening

  • Newbie
  • every time I connect to my Bluetooth speaker someone hacks into my acoount front their phone . we fight over the music and I dont even know who this person is . I've changed my password twice . why d...
  • Jiachao
  • Newbie
  • 15479 Views
  • 2 replies
  • 1 likes
  • 15479 Views
  • 2 replies
  • 1 likes

What happens if I signup for the discounted annual plan while in monthly premium?

I'm already enrolled in the monthly premium plan but I would like to purchase the annual plan for the discounted rate. My current premium has a next billing date of 1/21/18. What happens to my billing if I get the annual one? Do I pay twice for one m...

  • Newbie
  • I'm already enrolled in the monthly premium plan but I would like to purchase the annual plan for the discounted rate. My current premium has a next billing date of 1/21/18. What happens to my billin...
  • Noah
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution MUSIC keeps cutting out

For the past few days, my music has randomly been cutting off and switching to another song on my playlist which does the same thing again on both my mobile app and laptop web player. It also cuts off and automatically plays a song from an artist I h...

  • Newbie
  • For the past few days, my music has randomly been cutting off and switching to another song on my playlist which does the same thing again on both my mobile app and laptop web player. It also cuts of...
  • Alfredo
  • Roadie
  • 1093 Views
  • 1 replies
  • 0 likes
  • 1093 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not playing complete tracks and adding unwanted music to library

I have been having the same problem with Spotify on both my MacBook an iPhone - when listening to music tracks will randomly stol and it will start playing music by someone called Mahmood Khan (who I have never heard of and is terrible) I have also h...

  • Casual Listener
  • I have been having the same problem with Spotify on both my MacBook an iPhone - when listening to music tracks will randomly stol and it will start playing music by someone called Mahmood Khan (who I...
  • Alfredo
  • Roadie
  • 1141 Views
  • 2 replies
  • 0 likes
  • iOS
    Mac
  • 1141 Views
  • 2 replies
  • 0 likes

Superuser Contribution Keeps Pausing and says my account is being used somewhere else

Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tried the following with no success:- Changed my pass...

  • Visitor
  • Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tr...
  • user-removed
  • Not applicable
  • 631 Views
  • 2 replies
  • 0 likes
  • Desktop
    iOS
    Mac
  • 631 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playback Controls

Listening on Android and when I am listening, it randomly pauses and skips. Someone was using the account on a web player so I changed password and logged out of all devices. Reinstalled Spotify on my phone as well but still having the issue. Tried d...

  • Newbie
  • Listening on Android and when I am listening, it randomly pauses and skips.   Someone was using the account on a web player so I changed password and logged out of all devices.   Reinst...
  • Alfredo
  • Roadie
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

I can't login! (Possibly hacked)

All my devices stopped working, my passwords don't work and when i reset pass i don't get an e-mail. I suspect my account might have been hacked since i have had a security breach in multiple programs lately. I've cancelled my premiu subscription for...

  • Newbie
  • All my devices stopped working, my passwords don't work and when i reset pass i don't get an e-mail. I suspect my account might have been hacked since i have had a security breach in multiple program...
  • IguanaSetup
  • Community Legend
  • 1367 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 1367 Views
  • 1 replies
  • 0 likes

premium for family

HiI have had Premium for Family since July, and I can see that the amount is taken from my account each month.But when I try to log on to my account because I want to invite another family member it pops up with Premium Free and I can´t get any furth...

  • Newbie
  • Hi I have had Premium for Family since July, and I can see that the amount is taken from my account each month. But when I try to log on to my account because I want to invite another family member...
  • Luke
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Diffrent email

Hi I have 3 emails that I wanted to completely removed from spotify. Because I already have a account that has been provided by my company how can I delete those email completely on the system record of spotify?

  • Newbie
  • Hi I have 3 emails that I wanted to completely removed from spotify. Because I already have a account that has been provided by my company how can I delete those email completely on the system record...
  • Luke
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
  • 232 Views
  • 1 replies
  • 0 likes

login issues

I recently bought soptify premium and I was told that it can take a day to register. The next morning it still hadn't registered so I logged out of my account to try and almost refresh my account and see if it would register that a have premium. Afte...

  • Newbie
  • I recently bought soptify premium and I was told that it can take a day to register. The next morning it still hadn't registered so I logged out of my account to try and almost refresh my account and...
  • Luke
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Spotify 1 year

Hello, a few minutes ago i bought spotify 1 year. Normally i paid for 1 month the 9,99. The last payment was on 9.12.2017. My spotify 1 year begins at 9.01.2017 or when starts it? thanks you for help,Dirk

  • Newbie
  • Hello,   a few minutes ago i bought spotify 1 year. Normally i paid for 1 month the 9,99. The last payment was on 9.12.2017. My spotify 1 year begins at 9.01.2017 or when starts it?   t...
  • Luke
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Wrong account login

Hello, i did an account without Facebook in past. But i did another with Facebook.Today i did pay the premium but in the wrong account, the account without the Facebook login, and i can't login with the other account with Facebook because the other a...

  • Visitor
  • Hello, i did an account without Facebook in past. But i did another with Facebook. Today i did pay the premium but in the wrong account, the account without the Facebook login, and i can't login wit...
  • Bittencourt
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 334 Views
  • 1 replies
  • 0 likes

Charged twice

Hi, I used to have a student account that should have ended in the summer 2017. I thought that subscription ended and wasn't renewed. I then hopped on a promotion I received for 3 months at something like $3 which was charged in November. It expires ...

  • Casual Listener
  • Hi,   I used to have a student account that should have ended in the summer 2017. I thought that subscription ended and wasn't renewed.   I then hopped on a promotion I received for 3 m...
  • nabwong79
  • Casual Listener
  • 401 Views
  • 4 replies
  • 0 likes
  • 401 Views
  • 4 replies
  • 0 likes

Paying for Premium, but still have Free account

I have a Premium account a long, long time. I paying for this account. In the mean time: * Still have advertising. * Still missing premium functionalities. I Can't contact with spotify in any way. There is no emial, no chat, no telephone. I tried all...

  • Casual Listener
  • I have a Premium account a long, long time. I paying for this account.  In the mean time:  * Still have advertising.  * Still missing premium functionalities.    I Can't...
  • jsannn
  • Community Legend
  • 853 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 853 Views
  • 3 replies
  • 0 likes