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Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1080630 Views
  • 118 replies
  • 104 likes
  • Account
  • 1080630 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49975 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49975 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146448 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146448 Views
  • 4840 replies
  • 118 likes

Superuser Contribution Can't Change Email Address

PlanPremiumCountry us DeviceHP EnvyOperating Systemwindows 10 My Question or IssueHello, when I created my account I used my facebook. I would like to update my email address, but it wouldn't let me because it was hooked up to facebook. I created a p...

  • Casual Listener
  • Plan Premium Country  us   Device HP Envy Operating System windows 10   My Question or Issue Hello, when I created my account I used my facebook. I would like to update my e...
  • Elena
  • Moderator
  • 303 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 303 Views
  • 3 replies
  • 0 likes

How do you install your playlists on your new phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Not applicable
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • XLoldude
  • Visitor
  • 212 Views
  • 2 replies
  • 0 likes
  • Account
  • 212 Views
  • 2 replies
  • 0 likes

Solved!! Trouble with signing in on second device on Duo account

Plan:Premium DuoCountryRegistered as South Africa but I live in Vietnam I am trying to invite my partner who moved in with me to my Duo account. When he enters our home address, it gives an error message saying he is trying to sign in from another co...

  • Casual Listener
  • Plan: Premium Duo Country Registered as South Africa but I live in Vietnam        I am trying to invite my partner who moved in with me to my Duo account. When he enters ...
  • Billy-J
  • Spotify Star
  • 572 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 572 Views
  • 3 replies
  • 0 likes

unknown people logging in

Over the past few weeks I've had various people log into my account from America and Russian. They’ve added music onto my playlists and have changed things on my account. Spotify had emailed me to tel me that someone had logged into my account more t...

  • Casual Listener
  • Over the past few weeks I've had various people log into my account from America and Russian. They’ve added music onto my playlists and have changed things on my account. Spotify had emailed me to te...
  • YulTheWizard
  • Composer
  • 255 Views
  • 4 replies
  • 0 likes
  • 255 Views
  • 4 replies
  • 0 likes

Superuser Contribution cannot log in with my correct password in the mobile app

I have a premium account in Spotify. For some reason i got logged out in my mobile app. Whereas the desktop app is still working, I tried multiple time to log into my mobile app, getting an Error, saying that the combination of email address and pass...

  • Visitor
  •   I have a premium account in Spotify. For some reason i got logged out in my mobile app. Whereas the desktop app is still working, I tried multiple time to log into my  mobile app, getti...
  • Elena
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I re-send a verification email for my Spotify Account?

PlanFreeCountry USAOperating SystemWindows 10 My Question or IssueI need to re-send a verification email for my Spotify account (Not my Spotify community account- I know how to do that), and I'm unable to find any way to do that.

  • Newbie
  • Plan Free Country  USA Operating System Windows 10   My Question or Issue I need to re-send a verification email for my Spotify account (Not my Spotify community account- I know how...
  • Xenia
  • Moderator
  • 2073 Views
  • 1 replies
  • 0 likes
  • Account
  • 2073 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played artist at home page not updating [Desktop]

PlanPremium Operating SystemWindows 10 My Question or IssueIn the "Home" section of Spotify desktop, "Recently played artists" stays in the top of the screen, and has been stuck with an artist that I have listened to basically only once and don't rea...

  • Casual Listener
  • Plan Premium   Operating System Windows 10   My Question or Issue In the "Home" section of Spotify desktop, "Recently played artists" stays in the top of the screen, and has been stu...
  • prvncher
  • Casual Listener
  • 1137 Views
  • 15 replies
  • 2 likes
  • Other
  • 1137 Views
  • 15 replies
  • 2 likes

Solved!! Mi cuenta aparece con números y letras.

Tengo un problema y es que ya llevo varios días que mi cuenta aparece con solo números y letras. Estoy registrada con facebook y he probado a cerrar sesión y a volver a entrar pero nada se soluciona y ya he mirada todo lo referido a datos y todo pero...

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  • Casual Listener
  • Tengo un problema y es que ya llevo varios días que mi cuenta aparece con solo números y letras. Estoy registrada con facebook y he probado a cerrar sesión y a volver a entrar pero nada se soluciona ...
  • Jose_M
  • Spotify Star
  • 767 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Security
  • 767 Views
  • 3 replies
  • 0 likes

Weak security - please log complaints to ICO (Information Commissioner's Office)

I like many users are constantly and repeatedly having my account hacked. Spotify do not seem to care and it is obvious that their systems are weak and do NOT comply with data protection laws. I therefore please ask all users affected to log a compla...

  • Regular
  • I like many users are constantly and repeatedly having my account hacked. Spotify do not seem to care and it is obvious that their systems are weak and do NOT comply with data protection laws. I ther...
  • MichaelSawers
  • Regular
  • 210 Views
  • 1 replies
  • 0 likes
  • Security
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! How to keep same billing date?

My billing date is 1st every mth. I would like to change to premium duo but how should I keep the same billing date? Any tips or recommendations to start my new plan?

  • Regular
  • My billing date is 1st every mth. I would like to change to premium duo but how should I keep the same billing date? Any tips or recommendations to start my new plan? 
  • Billy-J
  • Spotify Star
  • 284 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 284 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to Change Country

I have registered my count couple days ago in Japan. When I try to upgrade to premium, they wont let me due to my country setting is different from my bank info (US). I try to change my location to USA, but they never give me that option. Please advi...

  • Visitor
  • I have registered my count couple days ago in Japan. When I try to upgrade to premium, they wont let me due to my country setting is different from my bank info (US). I try to change my location to U...
  • Xenia
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! account overview

i access my account via safari because there’s no option inside the spotify app about the payments and subscriptions. i want to check my receipts but the account overview settings is nowhere to be found. everytime i click the arrow to show the option...

  • Casual Listener
  • i access my account via safari because there’s no option inside the spotify app about the payments and subscriptions. i want to check my receipts but the account overview settings is nowhere to be fo...
  • Billy-J
  • Spotify Star
  • 1070 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 1070 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account

Device(iPhone 8 plus)Operating System(iOS 10) Im having trouble remembering my other account that has Premium in it I’ve tried login in but can’t remember none of the info. This happened when my phone broke but before that I had my premium account on...

  • Visitor
  •     Device (iPhone 8 plus) Operating System (iOS 10)   Im having trouble remembering my other account that has Premium in it I’ve tried login in but can’t remember none of the i...
  • Xenia
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing subscription issues

PlanPremiumCountryUSADeviceiPhone 11Operating System My Question or IssueI'm an incoming freshman in college and would like to switch my plan to the student premium one. I believe it isn't matching me with my school due to my birth date being off by ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Operating System   My Question or Issue I'm an incoming freshman in college and would like to switch my plan to the student premium one. I beli...
  • Xenia
  • Moderator
  • 329 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 329 Views
  • 3 replies
  • 0 likes

Solved!! I can't log in on my account

I can't login with my account on the Spotify app (android) and that with just my account, it always says something like "you're offline, check your connection".I have tried with another account and it works, it's just mine that has this problem.I als...

  • Casual Listener
  • I can't login with my account on the Spotify app (android) and that with just my account, it always says something like "you're offline, check your connection". I have tried with another account and...
  • Billy-J
  • Spotify Star
  • 497 Views
  • 2 replies
  • 0 likes
  • Account
  • 497 Views
  • 2 replies
  • 0 likes

Superuser Contribution trouble logging in with apple id

FreeUnited States Hello, I have had a free spotify account for the past 3 months and I was able to enjoy listening to music up until a couple of hours ago, when spotify logged me out of all of my devices. I was logging in with my apple id, but when I...

  • Visitor
  • Free United States   Hello, I have had a free spotify account for the past 3 months and I was able to enjoy listening to music up until a couple of hours ago, when spotify logged me out of al...
  • Elena
  • Moderator
  • 337 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 337 Views
  • 1 replies
  • 0 likes

Unknown people on family plan

PlanPremiumCountryUSA DeviceSamsung Note 8Operating SystemAndroid My Question or IssueThis is my 4th time writing this, because you people have made it so difficult to write a complaint.. I'll stick to the points. My Spotify app was logged out of my ...

  • Visitor
  •   Plan Premium Country USA   Device Samsung Note 8 Operating System Android   My Question or Issue This is my 4th time writing this, because you people have made it so diff...
  • unknown27
  • Visitor
  • 882 Views
  • 3 replies
  • 0 likes
  • Other
  • 882 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't login to my premium spotify account even after troubleshooting

Plan Premium Country Philippines Device Samsung Galaxy A50S Operating System Android My Question or Issue I can't seem to login to my premium account. I've already tried logging in multiple times but it always says that account username and password ...

  • Casual Listener
  • Plan Premium Country Philippines Device Samsung Galaxy A50S Operating System Android   My Question or Issue I can't seem to login to my premium account. I've already tried lo...
  • Jeremy
  • Moderator
  • 748 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 748 Views
  • 3 replies
  • 0 likes

Superuser Contribution Deleted playlists not showing from a few months back.

Hello, I saw on a post that playlists from 2018 are supposed to show, I have deleted playlists from just a few months back, in January, and they aren’t showing. I was wondering if there is anything that can be done?

  • Visitor
  • Hello,   I saw on a post that playlists from 2018 are supposed to show, I have deleted playlists from just a few months back, in January, and they aren’t showing. I was wondering if there is...
  • Ivan
  • Spotify Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • Account
  • 318 Views
  • 1 replies
  • 0 likes

I cant log in to my premium account !!

Hi I cant log in to my account in the application Knowing that I can log in to my account in Spotify's site But I can't do that in Spotify's app Sorry for my bad English My premium account's email *snip*

  • Regular
  • Hi 😢 I cant log in to my account in the application  Knowing that I can log in to my account in Spotify's site  But I can't do that in Spotify's app 😔 Sorry for my bad English&nbs...
  • Billy-J
  • Spotify Star
  • 336 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 336 Views
  • 3 replies
  • 0 likes