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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83644 Views

29 replies

0 likes

  • 83644 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104941 Views

10 replies

3 likes

Account
Login
  • 104941 Views
  • 10 replies
  • 3 likes

Stolen account

Someone has changed my Spotify email and now I can't log into my Spotify account that I've had for 7 years and I don't know what to do. I've tried logging into it from my Facebook but it doesn't work and I've tried resetting the password but I only g...

Visitor

Someone has changed my Spotify email and now I can't log into my Spotify account that I've had for 7 years and I don't know what to do. I've tried logging into it from my Facebook but it doesn't work...

Maxim

Spotify Star

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

I have two accounts on same email.

Hi! I have two accounts with same email. one is logged in with facebook one is only with email. I want to delete both my accounts but when i click on CLOSE ACCOUNT i got a screen to share other info. For example email, name. What can i do?

Casual Listener

Hi! I have two accounts with same email. one is logged in with facebook one is only with email. I want to delete both my accounts but when i click on CLOSE ACCOUNT i got a screen to share other info....

bendeguzbagi

Casual Listener

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Facebook Freunde

Hallo,da Spotify selbst nicht kontaktiert werden kann, frage ich hier jetzt mal nach, ob mir evtl. jemand helfen kann.. Ich weiss, dass viele meiner Facebook Freunde Spotify nutzen. Dennoch zeigt Spotify mir folgende Meldung an "Keiner deiner Faceboo...

Newbie

Hallo, da Spotify selbst nicht kontaktiert werden kann, frage ich hier jetzt mal nach, ob mir evtl. jemand helfen kann.. Ich weiss, dass viele meiner Facebook Freunde Spotify nutzen. Dennoch zeigt S...

378 Views

0 replies

0 likes

Account
Premium
  • 378 Views
  • 0 replies
  • 0 likes

paid premium, but account still "free"

Hi, I paid for premium 7 days ago, and it worked fine for some days. Today I wanted to use it and saw that it was free again. Checked on the website and it also says it is a free account. I got a receipt number () and the payment is reflected on mi c...

Newbie

Hi, I paid for premium 7 days ago, and it worked fine for some days. Today I wanted to use it and saw that it was free again. Checked on the website and it also says it is a free account. I got a...

Haatje69

Casual Listener

603 Views

2 replies

0 likes

Account
  • 603 Views
  • 2 replies
  • 0 likes

compte facebook supprime - Facebook account deleted - Issue to connect

ENGLISH than in frenchHello!My spotify account was related to my facebook account. Unfortunately, I deleted my facebook account without thinking about this detail... So, now, I can not go anymore on my spotify account ( PREMIUM ) because can not conn...

Visitor

  ENGLISH than in french Hello! My spotify account was related to my facebook account. Unfortunately, I deleted my facebook account without thinking about this detail... So, now, I can not go...

371 Views

0 replies

0 likes

Account
Subscription
  • 371 Views
  • 0 replies
  • 0 likes

Solved!! Is the 99EUR promo still posssible to get? Or am i a day too late?

Tried just to get this promo activated, but the link in the mail didn't work anymore. Is it still possible get this promo for 99 EUR for 1 year?? I know it was till few hours ago, but stil...

Newbie

Tried just to get this promo activated, but the link in the mail didn't work anymore. Is it still possible get this promo for 99 EUR for 1 year?? I know it was till few hours ago, but stil...

Maxim

Spotify Star

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Deleted Account

I deleted my previous Spotify account however my public playlists still shows? I can still access the account (not through logging in but through searching off of another account) and my followers and following list shows as 0, but will the account a...

Casual Listener

I deleted my previous Spotify account however my public playlists still shows? I can still access the account (not through logging in but through searching off of another account) and my followers an...

Maxim

Spotify Star

1365 Views

3 replies

0 likes

  • 1365 Views
  • 3 replies
  • 0 likes

Error al enviar invitacion a un familiar

Hola que tal?Tengo Spotify Family y estoy teniendo problemas al invitar a un familiar. Cada vez que envio la invitacion al familiar por medio del email me sale la siguiente leyenda "Ups, algo ha salido mal. Por favor, intenta de nuevo más tarde.". A ...

Casual Listener

Hola que tal? Tengo Spotify Family y estoy teniendo problemas al invitar a un familiar. Cada vez que envio la invitacion al familiar por medio del email me sale la siguiente leyenda "Ups, algo ha sa...

osornios

Spotify Star

19171 Views

30 replies

2 likes

Account
Subscription
  • 19171 Views
  • 30 replies
  • 2 likes

Spotify Connect For Desktop App

Hello, I have a Spotify Connect issue. There is some random person using my account to play music on Spotify and as a result I can't play music on my Spotify that I pay for. I have never given my account information to anyone else. I thought in order...

Newbie

Hello,    I have a Spotify Connect issue. There is some random person using my account to play music on Spotify and as a result I can't play music on my Spotify that I pay for. I have nev...

Noah

Spotify Star

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Forgot password but email changed and can't reset

Need to get new password for premium account but can't because I can't access the e-mail associated with the account. Need to find my user name and password associated with the credit card on my accont. Thanks

Newbie

Need to get new password for premium account but can't because I can't access the e-mail associated with the account.  Need to find my user name and password associated with the credit card on m...

Noah

Spotify Star

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Upgrading from a free family member to my own "family" plan

Hi - I am currently a free family member on my brother's family plan. I would like to upgrade my account to my own (paying) "family" plan so that I can give my kids free access. I would prefer to keep my account name/settings. Is there an easy way to...

Newbie

Hi - I am currently a free family member on my brother's family plan. I would like to upgrade my account to my own (paying) "family" plan so that I can give my kids free access. I would pre...

OviiiOne

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Account Hacked

Hey everyone!!! Someone hacked my account. Is there anyway of getting my account back? I've triend changing passwords and signing out every account and he is still there. I'm about to go ballistic (not really but still) thank you

Newbie

Hey everyone!!! Someone hacked my account. Is there anyway of getting my account back? I've triend changing passwords and signing out every account and he is still there. I'm about to go ballistic (n...

Maxim

Spotify Star

456 Views

1 replies

0 likes

Account
Login
Other
Subscription
  • 456 Views
  • 1 replies
  • 0 likes

No notifications anymore

Hello,I don't receive notifications anymore and have no push anymore. in my account, all is selected!

Casual Listener

Hello, I don't receive notifications anymore and have no push anymore. in my account, all is selected!

Maxim

Spotify Star

571 Views

5 replies

0 likes

Account
  • 571 Views
  • 5 replies
  • 0 likes

Being charged with out an account

I continue to receive a charge on my bank account monthly from Spotify without having a subscription. How can I cancel this so I’m not losing money?

Newbie

I continue to receive a charge on my bank account monthly from Spotify without having a subscription. How can I cancel this so I’m not losing money?

KatesHere

Community Legend

401 Views

1 replies

0 likes

Subscription
  • 401 Views
  • 1 replies
  • 0 likes

Locked out of my account (Possibly hacked)

Hi all, as you could imagine this account is not the account I regularly use. Infact I created this account in attempts to recover my real account. Once I got home from work today I boot up my PC to see my spotify hasn't automatically logged in like ...

Newbie

Hi all, as you could imagine this account is not the account I regularly use. Infact I created this account in attempts to recover my real account.  Once I got home from work today I boot up my...

samrenda

Casual Listener

1110 Views

2 replies

0 likes

  • 1110 Views
  • 2 replies
  • 0 likes

Cant invite family member

I have upgraded to spotify family, but i cant send the invite to my wifes email adress, says:"Find a match for the requested format". Attachment in danish.

Casual Listener

I have upgraded to spotify family, but i cant send the invite to my wifes email adress, says:"Find a match for the requested format".   Attachment in danish.

DaZerox

Casual Listener

947 Views

2 replies

0 likes

  • 947 Views
  • 2 replies
  • 0 likes

Wrong name on family account

Just upgraded to family plan but when I thought I was inviting my first new member (daughter) it turns our I was supposed to be entering"my details". Now when the invitations go out, they come from my daughter's name instead of my name. I am the main...

Newbie

Just upgraded to family plan but when I thought I was inviting my first new member (daughter) it turns our I was supposed to be entering"my details". Now when the invitations go out, they c...

user-removed

Not applicable

865 Views

3 replies

0 likes

  • 865 Views
  • 3 replies
  • 0 likes

Not getting Premium features

Hello, I just subscribed Premium and it works well on my PC, either with the web access or with the heavy client application. But I don't get Premium access on my Android mobile App neither on my Onkyo Amplifier, which requires a Premium account. On ...

Newbie

Hello,   I just subscribed Premium and it works well on my PC, either with the web access or with the heavy client application. But I don't get Premium access on my Android mobile App neither ...

291 Views

0 replies

0 likes

Premium
  • 291 Views
  • 0 replies
  • 0 likes

Paid $99 for a year of Premium, but account still shows monthy payment

Hi Folks, I wish there was some sort of official account help with Spotify. I've been a premium member (individual) for some time now. My account was getting ready to renew, so I paid the $99 fee for a full year of Spotify Premium. However, my accoun...

Casual Listener

Hi Folks,    I wish there was some sort of official account help with Spotify.  I've been a premium member (individual) for some time now.  My account was getting ready to renew...

MichaelCostaop

Newbie

648 Views

1 replies

0 likes

  • 648 Views
  • 1 replies
  • 0 likes