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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421923 Views
  • 965 replies
  • 108 likes
  • Account
  • 421923 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186735 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186735 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103537 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103537 Views
  • 69 replies
  • 10 likes

my spotify cant connect to the internet

at first it wont connect, so i logged out. but now i cant sign in again. got error 1003 from facebook login and using email/username froze the sigin in screen

  • Newbie
  • at first it wont connect, so i logged out. but now i cant sign in again. got error 1003 from facebook login and using email/username froze the sigin in screen
  • LeoRager
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging In

I have been trying to log back into Spotify on my windows laptop for the past week. It had logged in before and worked perfectly fine for months. Now, when I log in, it says that service is temporarily unavailable and to try again later with error co...

  • Casual Listener
  • I have been trying to log back into Spotify on my windows laptop for the past week. It had logged in before and worked perfectly fine for months. Now, when I log in, it says that service is temporari...
  • pringles1324
  • Casual Listener
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Spotify dropped all existing family members

I was already paying for the premium family service. Within the past few hours all of my existing family members were dropped from premium account status and I can no longer add them back because it says they already have premium. When in all actuall...

  • Casual Listener
  • I was already paying for the premium family service. Within the past few hours all of my existing family members were dropped from premium account status and I can no longer add them back because it ...
  • Bittencourt
  • Spotify Star
  • 580 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 580 Views
  • 4 replies
  • 0 likes

Unable to change location

Hi guys! Recently my premium expired and I wanted to change my payment details from Irish card to Danish one. After trying it Spotify wanted me to change the method of payment or the location saying that Spotify isn't available in Denmark. I tried to...

  • Newbie
  • Hi guys! Recently my premium expired and I wanted to change my payment details from Irish card to Danish one. After trying it Spotify wanted me to change the method of payment or the location sa...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Solved!! Can't get the 0.99 premium offer

Hello! I clicked on an ad in my Spotify offering 3 months of Spotify premium at 99c a month.I tried to sign up for it, but upon entering my card details it said that I've already taken up an offer/discount before. I've never gotten Premium in my one ...

  • Casual Listener
  • Hello!   I clicked on an ad in my Spotify offering 3 months of Spotify premium at 99c a month. I tried to sign up for it, but upon entering my card details it said that I've already take...
  • Krista78kat
  • Newbie
  • 3973 Views
  • 9 replies
  • 0 likes
  • Premium
    Subscription
  • 3973 Views
  • 9 replies
  • 0 likes

Cambio de staus de premium a gratis

Buenas, cambie de celular y al momento de instalar el Spotify me dice que mi cuenta es gratis cuando hace varios meses tengo premium. Reinicie varias veces la aplicacion, el cel y hasta cerre sesion y borre el spotify del otro cel. Pero nada, sigue i...

  • Newbie
  • Buenas, cambie de celular y al momento de instalar el Spotify me dice que mi cuenta es gratis cuando hace varios meses tengo premium. Reinicie varias veces la aplicacion, el cel y hasta cerre sesion ...
  • 308 Views
  • 0 replies
  • 2 likes
  • 308 Views
  • 0 replies
  • 2 likes

Solved!! My account has been hacked please help

Hi my account have been hacked. I received this email and I havn't done this. and now I can't login to my account please help asap Hello, Spotify here. We wanted to let you know that the email address on your Spotify account has changed recently. You...

  • Newbie
  • Hi my account have been hacked. I received this email and I havn't done this. and now I can't login to my account please help asap Hello, Spotify here. We wanted to let you know that the...
  • Lijomi
  • Composer
  • 363 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 363 Views
  • 1 replies
  • 0 likes

ROKU Login failed

Error code 6.4- I just pruchased a Premium account in order to play Spotify on my TV. I am logged in on my MAC but after multiple attempts using my user name and my emial address, and yes it is the correct password, I store my password on LastPass an...

  • Casual Listener
  • Error code 6.4-   I just pruchased a Premium account in order to play Spotify on my TV.  I am logged in on my MAC but after multiple attempts using my user name and my emial address, and ...
  • Chappie2
  • Newbie
  • 799 Views
  • 2 replies
  • 1 likes
  • Login
  • 799 Views
  • 2 replies
  • 1 likes

Pandora Christmas advert.

I recently heard an advert on Spotify for Pandora, as part of their Christmas 'Do Get What You Wish' campaign. I am researching advertising and thought that there may be some interesting aspects to the piece. Has anyone recently heard it/can provide ...

  • Newbie
  • I recently heard an advert on Spotify for Pandora, as part of their Christmas 'Do Get What You Wish' campaign. I am researching advertising and thought that there may be some interesting aspects to t...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

I've fallen into a black hole with Spotify and can't find answers.

I signed up on my computer for a Premium Account for $.99 for three months recently but provided an incorrect, non-existent email address in error. I realized this when I went to sign on on my iPhone and couldn't get to my account. I also learned tha...

  • Newbie
  • I signed up on my computer for a Premium Account for $.99 for three months recently but provided an incorrect, non-existent email address in error. I realized this when I went to sign on on my iPhone...
  • 246 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 246 Views
  • 0 replies
  • 0 likes

Amazon Echo - how to connect account

I just purchased Amazon Echo and could not connect Spotify account. This option is dimmed in Echo aplication. I tried to enter US adress (as before it was a solution), but still does not work. I see that you need Premium account and what I have is Fa...

  • Newbie
  • I just purchased Amazon Echo and could not connect Spotify account. This option is dimmed in Echo aplication. I tried to enter US adress (as before it was a solution), but still does not work. I see ...
  • 270 Views
  • 0 replies
  • 1 likes
  • Account
    Subscription
  • 270 Views
  • 0 replies
  • 1 likes

Account

Spotify took me € 9.99 but my account has not been renewed. because? what should I do?

  • Newbie
  • Spotify took me € 9.99 but my account has not been renewed. because? what should I do?
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Account trouble

So my spotify logged me out, i can not remember my password (well thats what the app tells me) i have tried the reset password and it says it has sent me a link but i guess i must have it linked to an old email address that i no longer have access to...

  • Newbie
  • So my spotify logged me out, i can not remember my password (well thats what the app tells me) i have tried the reset password and it says it has sent me a link but i guess i must have it linked to a...
  • 173 Views
  • 0 replies
  • 0 likes
  • Account
  • 173 Views
  • 0 replies
  • 0 likes

Solved!! Will premium continue working after cancelling?

Hello! I have paid for a month of Spotify Student but I don't want to pay for another one after it expires. I was wondering if I will still enjoy Spotify premium until the end of the month if I cancel it today, or if I should wait until being closer ...

  • Newbie
  • Hello! I have paid for a month of Spotify Student but I don't want to pay for another one after it expires. I was wondering if I will still enjoy Spotify premium until the end of the month if I ...
  • musiccornercv
  • Roadie
  • 450 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 450 Views
  • 1 replies
  • 1 likes

Student Account

Hi there,I only recently found out about Spotify Student Premium. I became a student again in September but ony yesterday switched to Spotify Student Premium from the general Premium account. I wonder could a Spotify staff member let me know if it's ...

  • Casual Listener
  • Hi there, I only recently found out about Spotify Student Premium. I became a student again in September but ony yesterday switched to Spotify Student Premium from the general Premium account. I w...
  • Maxim
  • Spotify Star
  • 388 Views
  • 3 replies
  • 0 likes
  • Account
  • 388 Views
  • 3 replies
  • 0 likes

App Isn't working

Hello everyone! I'm semi new to spotify I've only been a premium member for a few months and haven't faced any problems until recently. Lately I've had issues with songs pausing randomly and more importantly it won't let me save anymore songs. I know...

  • Newbie
  • Hello everyone!      I'm semi new to spotify I've only been a premium member for a few months and haven't faced any problems until recently. Lately I've had issues with songs pau...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Everything vanished from my playlist?

So really weird thing happened and every track from in my most recent playlist vanished? I've tried the recover playlist option but it just says I haven't deleted any playlists? Has anyone experienced this before? It was a discover weekly playlist I ...

  • Casual Listener
  • So really weird thing happened and every track from in my most recent playlist vanished? I've tried the recover playlist option but it just says I haven't deleted any playlists? Has anyone experience...
  • Bumiputra
  • Newbie
  • 253 Views
  • 2 replies
  • 1 likes
  • 253 Views
  • 2 replies
  • 1 likes

Family member invitation email never arrives...

The invitation email to my wife never arrives... Impossible to add her to our family account. My two sons are already a member. It's been like this forever. Please help.She's not amused by this.

  • Newbie
  • The invitation email to my wife never arrives... Impossible to add her to our family account. My two sons are already a member. It's been like this forever. Please help. She's not amused by this.&nb...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

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  • Newbie
  • .
  • InfusionGB
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
  • 248 Views
  • 1 replies
  • 0 likes