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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76069 Views

28 replies

0 likes

  • 76069 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93707 Views

9 replies

2 likes

Account
Login
  • 93707 Views
  • 9 replies
  • 2 likes

Solved!! Stole the account

Hello. I did not change the email. My address is . Someone changed my address to

Newbie

Hello. I did not change the email. My address is <removed sensitive information>. Someone changed my address to <removed sensitive information>

Maxim

Spotify Star

679 Views

1 replies

0 likes

Account
Security
  • 679 Views
  • 1 replies
  • 0 likes

2017 Wrapped - Your Top Songs 2017 - they are not correct

I logged in an gave permision to link with my spotify account. it gave me a summary of my songs and my listening habits. Unfortunately - the number one song listed was Chicken Scratch - by Chilly Pepers - The brothere Funk : Rare New York City Funk. ...

Newbie

 I logged in an gave permision to link with my spotify account.  it gave me a summary of my songs and my listening habits.  Unfortunately - the number one song listed was Chicken Scrat...

noautoplay

Music Fan

3858 Views

7 replies

6 likes

  • 3858 Views
  • 7 replies
  • 6 likes

% in user name

Is there a possiblity that spotify could change my username?While registration it is fine to use % in your username.When trying to login with username it says invalid character (%) because of this a plugin i use does not work. my username: einfachtob...

Casual Listener

Is there a possiblity that spotify could change my username? While registration it is fine to use % in your username. When trying to login with username it says invalid character (%)   becau...

Maxim

Spotify Star

452 Views

3 replies

0 likes

Account
Login
  • 452 Views
  • 3 replies
  • 0 likes

account

My husband passed away on the 9th and our family account is connected to his debit card. The kids and I don't want to loose this service. It is also filled with all of his play lists that he created. I do not know how to access and change billing to ...

Newbie

My husband passed away on the 9th and our family account is connected to his debit card.  The kids and I don't want to loose this service.  It is also filled with all of his play lists that...

Maxim

Spotify Star

321 Views

1 replies

0 likes

Account
Subscription
  • 321 Views
  • 1 replies
  • 0 likes

Account email changed. Need help.

Someone changed my email adress on spotify to fifa1810k@gmail.com. I tried to send that email a message just simply to tell them to jump off a cliff, but it does not exist anymore. Can i get some help with this? I am going to tell my cc company to is...

Visitor

Someone changed my email adress on spotify to fifa1810k@gmail.com.   I tried to send that email a message just simply to tell them to jump off a cliff, but it does not exist anymore. &nb...

Maxim

Spotify Star

522 Views

2 replies

1 likes

Account
Security
Subscription
  • 522 Views
  • 2 replies
  • 1 likes

accessing my account

I cannot access my premium account to which i pay through rogers. when accessing keeps asking me if i want premium account to put my credit card number in. is there a phone number or email address i can email someone directly

Newbie

I cannot access my premium account to which i pay through rogers. when accessing keeps asking me if i want premium account to put my credit card number in. is there a phone number or email address i ...

Maxim

Spotify Star

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

On Family Account, Members can see who joined my account?

I don't want to share who i invited to my family account, their free accounts can see which family members are in my account?

Newbie

I don't want to share who i invited to my family account, their free accounts can see which family members are in my account?

Maxim

Spotify Star

4644 Views

1 replies

0 likes

Account
  • 4644 Views
  • 1 replies
  • 0 likes

cannot settings profile(error)

me click account but eror like this . what happen?

Casual Listener

me click account but eror like this . what happen?

guidreer

Music Fan

537 Views

1 replies

1 likes

Account
  • 537 Views
  • 1 replies
  • 1 likes

gift for a friend

I have been trying to give spotify 12 month premium to a friend here in the Philippines.Every time I get to the stage of paying with my credit card the reply is always "payment failed". I cannot understand this because my spotify account is always ap...

Newbie

I have been trying to give spotify  12 month premium to a friend here in the Philippines. Every time I get to the stage of paying with my credit card the reply is always "payment failed". I can...

guidreer

Music Fan

434 Views

1 replies

1 likes

  • 434 Views
  • 1 replies
  • 1 likes

Can't Combine

I'm having difficulty figuring out how to combine Spotify accounts. I have one premium account that I use on my phone through Facebook, which uses an old Hotmail email account and then I have a free account that I use on my PlayStation 4 with my Goog...

Newbie

I'm having difficulty figuring out how to combine Spotify accounts. I have one premium account that I use on my phone through Facebook, which uses an old Hotmail email account and then I have a free ...

738 Views

0 replies

1 likes

  • 738 Views
  • 0 replies
  • 1 likes

PAYMENT

Hello spotify just verified my student status and before that I put my card and they charged me but it’s not working and they ask for my card again I already logged off and on.

Newbie

Hello spotify just verified my student status and before that I put my card and they charged me but it’s not working and they ask for my card again I already logged off and on. 

620 Views

0 replies

0 likes

  • 620 Views
  • 0 replies
  • 0 likes

Email not associated with account.

Hello. I've had to start a spotify account through Facebook because I can't access my original spotify created account. For some reason I was logged out of my account and when I tried to log back in it said my details were wrong. So I clicked on forg...

Newbie

Hello. I've had to start a spotify account through Facebook because I can't access my original spotify created account. For some reason I was logged out of my account and when I tried to log back in ...

MattSuda

Spotify Star

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

Deleting premium account

I don't know what happened when I tried to make a premium account but I can't log in and I didn't get the receipt. All I have is the receipt number so is it possible to delete the account with only receipt number?

Newbie

I don't know what happened when I tried to make a premium account but I can't log in and I didn't get the receipt. All I have is the receipt number so is it possible to delete the account with only r...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

vbfgferrerereteer

egerererererererteteeerer

Regular

egerererererererteteeerer

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

kajdsfggaakjdakdjjh

kjfakjhserudfgadjfbbavbavbahdfb

Regular

kjfakjhserudfgadjfbbavbavbahdfb

503 Views

0 replies

0 likes

  • 503 Views
  • 0 replies
  • 0 likes

When I reset Password. I do not receive email confirmation. Emailed must've changed

I have a Premium account and apperently I have a Free Facebook account as well (which i dont' remember). The free Facebook account is the only one i can access using my email. However my premium account is under jclugo10 and everytime i click reset p...

Newbie

I have a Premium account and apperently I have a Free Facebook account as well (which i dont' remember). The free Facebook account is the only one i can access using my email. However my premium acco...

358 Views

0 replies

0 likes

Account
Premium
  • 358 Views
  • 0 replies
  • 0 likes

do not know the email linked with my account

i have an account which i use on my phone to listen to music, i pay for a student premium bundle, but this increased to 15.99 which spotify charged me in the month of december - i want to log in to my account to get student spotify premium again but ...

Newbie

i have an account which i use on my phone to listen to music, i pay for a student premium bundle, but this increased to 15.99 which spotify charged me in the month of december - i want to log in to m...

461 Views

0 replies

0 likes

Account
Login
Subscription
  • 461 Views
  • 0 replies
  • 0 likes

Wechsel von Spotify Premium auf Spotify Student

Hallo,ich habe Anfang Januar die 3 Monate Spotify für 0,99€ erworben. Nun gefällt mir Premium gut und ich möchte es weiter beziehen. In meinem Konto wird mir bald eine Abbuchung von regulären 9,99€ angekündigt. Ich bin jedoch Student. Wie erhalte ich...

Casual Listener

Hallo, ich habe Anfang Januar die 3 Monate Spotify für 0,99€ erworben. Nun gefällt mir Premium gut und ich möchte es weiter beziehen. In meinem Konto wird mir bald eine Abbuchung von regulären 9,99€...

myxxterious

Casual Listener

978 Views

2 replies

0 likes

  • 978 Views
  • 2 replies
  • 0 likes

Account nach 3 Wochen geloescht worden

Hallo Spotify Team. Ich habe vor 3 Wochen meinen Account eroeffnet und mir dann nach nicht ganz 2 Wochen Premium geholt. Folgendes Problem besteht nun seit gestern den 21.12.17Der Account existiert nicht mehr, obwohl ich ihn definitiv nicht (!) eigen...

Visitor

Hallo Spotify Team.   Ich habe vor 3 Wochen meinen Account eroeffnet und mir dann nach nicht ganz 2 Wochen Premium geholt. Folgendes Problem besteht nun seit gestern den 21.12.17 Der Account ...

user-removed

Not applicable

659 Views

2 replies

0 likes

Account
Premium
  • 659 Views
  • 2 replies
  • 0 likes

Family account switching profiles mid-play...

I share account with 2 others, recently while I have been using Spotify, I get a message about one of the others using it and if I want to listen to etc. I back out and try to change from their device to mine and it last about 5 secs before repeating...

Newbie

I share account with 2 others, recently while I have been using Spotify, I get a message about one of the others using it and if I want to listen to etc.   I back out and try to change from th...

420 Views

0 replies

0 likes

Account
Premium
Subscription
  • 420 Views
  • 0 replies
  • 0 likes