Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398832 Views
  • 950 replies
  • 107 likes
  • Account
  • 398832 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171662 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171662 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99130 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99130 Views
  • 68 replies
  • 10 likes

how to change country settings?

Hi I'm currently in Vietnam and would like to change country settings from Philippines to Vietnam but when I log-in, the only country available is still the Philippines.

  • Newbie
  • Hi I'm currently in Vietnam and would like to change country settings from Philippines to Vietnam but when I log-in, the only country available is still the Philippines.
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Cannot find 'api-ms-win-core-processthreads- ....

If I delete my old application and re-install, I get this same message....Who can help me please??? Kind regards,Paula

  • Newbie
  • If I delete my old application and re-install, I get this same message.... Who can help me please???   Kind regards, Paula
  • Miłoszzz
  • Newbie
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes

someone in support deleted my account and i can't get it back

i was having a problem and the internal support person deleted my account. this was seven hours ago and i've heard nothing. i was paying for premium and i want a refund!!

  • Casual Listener
  • i was having a problem and the internal support person deleted my account. this was seven hours ago and i've heard nothing. i was paying for premium and i want a refund!!
  • helpmeeeeeee
  • Casual Listener
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Spotify for Family

Hi, I have Spitify for family. We originally emailed wife and two kids, they recieved Family Premium for a month but they are now getting adverts and it seems to have stopped. i have re sent them an email but struggling to make all this work. Help......

  • Newbie
  • Hi,   I have Spitify for family.   We originally emailed wife and two kids, they recieved Family Premium for a month but they are now getting adverts and it seems to have stopped. ...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Adding family member

I got a spotify account a few days ago. I also added my son. However, I enterde a mail address that I still needed to set up for him.Today I creaties the mail address and the account and tried adding him again to my spotify account. I do not get a ma...

  • Newbie
  • I got a spotify account a few days ago. I also added my son. However, I enterde a mail address that I still needed to set up for him. Today I creaties the mail address and the account and tried addi...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

STUPID RADIO STATIONS MY GOD

I was listening to a radio station from dR sound effects, and a track called "juicey porn orgasm" played, and was added to my radio station, and i cant get it off my radio station, and there is a bunch of recomendations for porn sounds.. And you can ...

  • Music Fan
  • I was listening to a radio station from dR sound effects, and a track called "juicey porn orgasm" played, and was added to my radio station, and i cant get it off my radio station, and there is a bun...
  • Justin75
  • Newbie
  • 583 Views
  • 5 replies
  • 0 likes
  • 583 Views
  • 5 replies
  • 0 likes

"Sorry there has been a temporary error, please try again later."

HiWhen I try to link my facebook account to spotify, it says, "Sorry there has been a temporary error, please try again later." idk whats wrong with it, it has been saying that for months

  • Visitor
  • Hi When I try to link my facebook account to spotify, it says, "Sorry there has been a temporary error, please try again later."  idk whats wrong with it, it has been saying that for months
  • Dasonjohnson
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

  • Regular
  • <email removed by mod>
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Dubble payment

Checken my bank slips and my account has been billed from both apple and Spotify for a long time. How can I get money back. It seems to be impossible to get in contact Spotify.Does anyone else had the same problem and know how to get in contract with...

  • Newbie
  • Checken my bank slips and my account has been billed from both apple and Spotify for a long time. How can I get money back. It seems to be impossible to get in contact Spotify. Does anyone else...
  • 150 Views
  • 0 replies
  • 0 likes
  • Account
  • 150 Views
  • 0 replies
  • 0 likes

Sonos speaker updated names

Hi there, I have updated the names of my speakers (moved them around the house!) and its updated in the Sonos speaker but the Spotify app still shows the wrong names which is confusing. Can anyone suggest how to sort this? Thanks Dan

  • Newbie
  • Hi there, I have updated the names of my speakers (moved them around the house!) and its updated in the Sonos speaker but the Spotify app still shows the wrong names which is confusing. Can anyone su...
  • 134 Views
  • 0 replies
  • 1 likes
  • 134 Views
  • 0 replies
  • 1 likes

Payment failed message but money has gone from my bank account.

I got an email and then later a pop-up in the Spotify Android app with the deal to have premium for €99 for one year. This is a good deal for me, so I took it. I paid through iDeal, which is a Dutch payment system. And within iDeal everything went fi...

  • Newbie
  • I got an email and then later a pop-up in the Spotify Android app with the deal to have premium for €99 for one year. This is a good deal for me, so I took it.    I paid through iDeal, wh...
  • 139 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 139 Views
  • 0 replies
  • 0 likes

Dubble account

If seems to have a double account. I’m not aware of this. Both same username One acount for $9,99 and one for, since yesterday for one year $99,- how to solf this?

  • Casual Listener
  • If seems to have a double account. I’m not aware of this. Both same username One acount for $9,99 and one for, since yesterday for one year $99,-  how to solf this?
  • 124 Views
  • 0 replies
  • 0 likes
  • Account
  • 124 Views
  • 0 replies
  • 0 likes

Same profile and artist name

Hello I am a novice to spotify artist pages but was wondering if somebody could help with the following possible issue. I have a personal account already set up, but also currently recording and hoping to put my album on spotify. The issue I may have...

  • Newbie
  • Hello   I am a novice to spotify artist pages but was wondering if somebody could help with the following possible issue.   I have a personal account already set up, but also currently ...
  • 125 Views
  • 0 replies
  • 0 likes
  • Account
  • 125 Views
  • 0 replies
  • 0 likes

abonnement

I did change yesterday my abonnement. But now I have 2. What to do?

  • Casual Listener
  • I did change yesterday my abonnement. But now I have 2. What to do?
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

I want to delete my account

I don’t want to listen to bad bass anymore 

  • Newbie
  • I don’t want to listen to bad bass anymore 
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Payment Failure

My friend tried to have premium account. Error occur 3 times. Spotify took money 3 times. But he still doesnt have premium account. What can i do for getting money back?

  • Newbie
  • My friend tried to have premium account. Error occur 3 times. Spotify took money 3 times. But he still doesnt have premium account. What can i do for getting money back?
  • 123 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 123 Views
  • 0 replies
  • 0 likes

PROBLEM WITH PLAYSTATION 4 LOGIN

Hi, I can not login with my email and paw on my PS4. The system tells me that my Spotify account is already connected, but is not. I tried the "logout from all device" via Spotify web, but the problem persists. I called even the PSN Assistance, but t...

  • Newbie
  • Hi, I can not login with my email and paw on my PS4. The system tells me that my Spotify account is already connected, but is not. I tried the "logout from all device" via Spotify web, but the proble...
  • 214 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 214 Views
  • 0 replies
  • 0 likes

Solved!! What happens to my Spotify account when linking it to Facebook?

Hello All, currently there are three ways to create a Spotify account (using Facebook login, creating Spotify only and "merging" Spotify only with Facebook) which is why posts about my topic don´t really match what I am looking for. When Spotify star...

  • Regular
  • Hello All,   currently there are three ways to create a Spotify account (using Facebook login, creating Spotify only and "merging" Spotify only with Facebook) which is why posts about my topic...
  • blowme
  • Newbie
  • 37738 Views
  • 3 replies
  • 2 likes
  • 37738 Views
  • 3 replies
  • 2 likes

Email address already in use

A while ago i registered on Spotify using Facebook, I now wish to use Spotify again only with my email address. I can't reset the password and I cannot login with my Facebook account even, as I may have deleted the account at the time. Given that I'm...

  • Newbie
  • A while ago i registered on Spotify using Facebook, I now wish to use Spotify again only with my email address.  I can't reset the password and I cannot login with my Facebook account even, a...
  • 280 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 280 Views
  • 0 replies
  • 0 likes

swaping facebook accounts

So ive come into work and tried to log onto my spotify using my facebook account, however it keeps signing me in to my friends account everytime i press log in with facebook using. i followed some instructions online which said go to settings and dis...

  • Newbie
  • So ive come into work and tried to log onto my spotify using my facebook account, however it keeps signing me in to my friends account everytime i press log in with facebook using. i followed some in...
  • 140 Views
  • 0 replies
  • 0 likes
  • Login
  • 140 Views
  • 0 replies
  • 0 likes