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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 166460 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 166460 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11194 Views
  • 6 replies
  • 11 likes
  • Security
  • 11194 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514179 Views
  • 986 replies
  • 112 likes
  • Account
  • 514179 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125606 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125606 Views
  • 74 replies
  • 12 likes

Family account switching profiles mid-play...

I share account with 2 others, recently while I have been using Spotify, I get a message about one of the others using it and if I want to listen to etc. I back out and try to change from their device to mine and it last about 5 secs before repeating...

  • Newbie
  • I share account with 2 others, recently while I have been using Spotify, I get a message about one of the others using it and if I want to listen to etc.   I back out and try to change from th...
  • 362 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 362 Views
  • 0 replies
  • 0 likes

Keeps Pausing and says my "account is being used somewhere else"

Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tried the following with no success:- Changed my pass...

  • Visitor
  • Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tr...
  • Maxim
  • Spotify Star
  • 654 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
  • 654 Views
  • 5 replies
  • 0 likes

Pagué Spotify Premium por un año y ahora quiero hacer el upgrade a Familiar

Hola! Adquirí Spotify Premium por un año pagando por anticipado y quisiera hacer upgrade al plan familiar pagando un año anticipado. ¿Cómo se puede hacer esto?

  • Casual Listener
  • Hola!   Adquirí Spotify Premium por un año pagando por anticipado y quisiera hacer upgrade al plan familiar pagando un año anticipado. ¿Cómo se puede hacer esto?
  • osornios
  • Spotify Star
  • 2000 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 2000 Views
  • 3 replies
  • 0 likes

Disconnected from all devices but iphone I don't own taking over every night

Hi, There's an iPhone 5s taking over my account pretty much every night to put some weird french rap. It's always around 6pm, and almost always the same french rap artist. I've disconnected all other devices, did the same on Facebook and changed my f...

  • Newbie
  • Hi, There's an iPhone 5s taking over my account pretty much every night to put some weird french rap. It's always around 6pm, and almost always the same french rap artist. I've disconnected all other...
  • 368 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Security
  • 368 Views
  • 0 replies
  • 0 likes

email

digitei meu email errado, e assinei o premium, estao me mando mensagens para o email errado, tem como trocar? tem como eu contactar eles pelo numero de celular e nao por email? inves de gmail eu escrevi gmal

  • Newbie
  • digitei meu email errado, e assinei o premium, estao me mando mensagens para o email errado, tem como trocar? tem como eu contactar eles pelo numero de celular e nao por email? inves de gmail eu escr...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Add support for Google ChromeCast

Hi,This is my first time to use this and asks for help. Hope someone can help me out. My wife's cell phone company is Rogers. She used my gmail account to apply for Spotify Premium Rogers and it works. Because she changed her cell plan last week, the...

  • Newbie
  • Hi, This is my first time to use this and asks for help.  Hope someone can help me out.  My wife's cell phone company is Rogers.  She used my gmail account to apply for Spotify Premiu...
  • 254 Views
  • 0 replies
  • 0 likes
  • Account
  • 254 Views
  • 0 replies
  • 0 likes

Superuser Contribution lost premium status

i quit my abonement and lost my premium status.but i already paid this month 05.12.2016 - 05.01.2017

  • Newbie
  • i quit my abonement and lost my premium status. but i already paid this month 05.12.2016 - 05.01.2017
  • Timo92
  • Newbie
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

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  • Regular
  • resrherhgfhdfhf
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Two accounts

I have two premium accounts and want to cease one of them, for which my registered mail address no longer exists and the password is unknown. Any ideas how I can reach my account settings?

  • Newbie
  • I have two premium accounts and want to cease one of them, for which my registered mail address no longer exists and the password is unknown. Any ideas how I can reach my account settings?
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Two accounts

I wasnt aware, that I have two spotify accounts. Now I bought premium on the account I do not use, but I want my "real" account to have the premium and delete the other. How can I do that?

  • Newbie
  • I wasnt aware, that I have two spotify accounts. Now I bought premium on the account I do not use, but I want my "real" account to have the premium and delete the other. How can I do that?
  • IguanaSetup
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Disconnect unknown playstation from account

Despite the fact that I've never before used Spotify on any Playstation, be it mine or someone else's, one is showing up in my list of devices when I look at what devices I can play on. I've tried force logging out all devices and changing my passwor...

Screen Shot 2017-12-22 at 12.03.42 AM.png
  • Newbie
  • Despite the fact that I've never before used Spotify on any Playstation, be it mine or someone else's, one is showing up in my list of devices when I look at what devices I can play on. I've tried fo...
  • henna242
  • Newbie
  • 1476 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 1476 Views
  • 2 replies
  • 0 likes

Change email broken!

Heyo, got back to use Spotify. Logging in with Facebook, everythings fine so far...I saw I'm using an old, not even existing anymore, email-adress. Tried to change it ... now it says the mail is already in use ... over facebook. On Facebook it's corr...

  • Newbie
  • Heyo,   got back to use Spotify. Logging in with Facebook, everythings fine so far... I saw I'm using an old, not even existing anymore, email-adress. Tried to change it ... now it says the m...
  • 346 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 346 Views
  • 0 replies
  • 0 likes

Usuario mayusculas y minusculas

Buenos dias, tengo mi usuario con el nombre _neshla_. He pagado la suscripcion de 99€ para un anyo y me la han activado para el usuario _Neshla_. ¿Los nombres de usuario distinguen mayusculas de minusculas? Porque en ese caso no seria la misma cuenta...

  • Newbie
  • Buenos dias, tengo mi usuario con el nombre _neshla_. He pagado la suscripcion de 99€ para un anyo y me la han activado para el usuario _Neshla_. ¿Los nombres de usuario distinguen mayusculas de...
  • 895 Views
  • 0 replies
  • 0 likes
  • 895 Views
  • 0 replies
  • 0 likes

Old Spotify account

Is it possible to find a playlist in an old Spotify account from 3 years ago even if I've forgotten the username and email I used

  • Newbie
  • Is it possible to find a playlist in an old Spotify account from 3 years ago even if I've forgotten the username and email I used
  • MattSuda
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Deleted Facebook Can't Login (Don't Remember Old Password)

Hi all I created my original Spotify account using Facebook but have since deleted Facebook. I now can't login to my original Spotify account, which is a Premium account, to change my logins or banking details. I've since created a new account and wo...

  • Newbie
  • Hi all   I created my original Spotify account using Facebook but have since deleted Facebook. I now can't login to my original Spotify account, which is a Premium account, to change my logins...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

problem with downloading songs

Hi, I have a problem. I have a premium account but recently I can not download songs. I do not know what is happening on the disk I have space. Uninstalling and reinstalling did not help.

  • Newbie
  • Hi, I have a problem. I have a premium account but recently I can not download songs. I do not know what is happening on the disk I have space. Uninstalling and reinstalling did not help.
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

How to obtain those promo 3 months for 0.99 EUR?

Hello, There is a promo going on right now (at least in Europe): "Just 0.99 EUR for 3 months". So I clicked "Get premium" button on the promo page, chose Paysafecard as a payment method, the only option to pay was 4.99 EUR, so I chose it, payed, and ...

  • Newbie
  • Hello,   There is a promo going on right now (at least in Europe): "Just 0.99 EUR for 3 months". So&nb...
  • Maxim
  • Spotify Star
  • 1216 Views
  • 1 replies
  • 0 likes
  • 1216 Views
  • 1 replies
  • 0 likes

Cambiar el provedor de pago de la suscripcion

Buenos dias,Actualmente tengo spotify a traves de Movistar, pero quiero dar de baja este servicio con Movistar y contratar yo directamente Premium sin intermediarios.En el cambio no me gustaria perder ni mis listas ni mi configuracion ni mi antigueda...

  • Casual Listener
  • Buenos dias, Actualmente tengo spotify a traves de Movistar, pero quiero dar de baja este servicio con Movistar y contratar yo directamente Premium sin intermediarios. En el cambio no me gustaria p...
  • 342 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 342 Views
  • 0 replies
  • 0 likes

Device Login History

I don't recall how I did it before, and looking through my internet history didn't help either, but I would like to know how I'm able to look at some sort of Device login history. I was able to do it before and seen a few devices I wasn't familar wit...

  • Newbie
  • I don't recall how I did it before, and looking through my internet history didn't help either, but I would like to know how I'm able to look at some sort of Device login history. I was able to do it...
  • Maxim
  • Spotify Star
  • 64560 Views
  • 1 replies
  • 1 likes
  • 64560 Views
  • 1 replies
  • 1 likes