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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76650 Views

28 replies

0 likes

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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94721 Views

9 replies

2 likes

Account
Login
  • 94721 Views
  • 9 replies
  • 2 likes

Superuser Contribution lost premium status

i quit my abonement and lost my premium status.but i already paid this month 05.12.2016 - 05.01.2017

Newbie

i quit my abonement and lost my premium status. but i already paid this month 05.12.2016 - 05.01.2017

Timo92

Newbie

398 Views

2 replies

0 likes

  • 398 Views
  • 2 replies
  • 0 likes

fghrer

resrherhgfhdfhf

Regular

resrherhgfhdfhf

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
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Two accounts

I have two premium accounts and want to cease one of them, for which my registered mail address no longer exists and the password is unknown. Any ideas how I can reach my account settings?

Newbie

I have two premium accounts and want to cease one of them, for which my registered mail address no longer exists and the password is unknown. Any ideas how I can reach my account settings?

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
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Two accounts

I wasnt aware, that I have two spotify accounts. Now I bought premium on the account I do not use, but I want my "real" account to have the premium and delete the other. How can I do that?

Newbie

I wasnt aware, that I have two spotify accounts. Now I bought premium on the account I do not use, but I want my "real" account to have the premium and delete the other. How can I do that?

IguanaSetup

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
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Solved!! Disconnect unknown playstation from account

Despite the fact that I've never before used Spotify on any Playstation, be it mine or someone else's, one is showing up in my list of devices when I look at what devices I can play on. I've tried force logging out all devices and changing my passwor...

Newbie

Despite the fact that I've never before used Spotify on any Playstation, be it mine or someone else's, one is showing up in my list of devices when I look at what devices I can play on. I've tried fo...

henna242

Newbie

1686 Views

2 replies

0 likes

Account
Login
Security
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  • 2 replies
  • 0 likes

Change email broken!

Heyo, got back to use Spotify. Logging in with Facebook, everythings fine so far...I saw I'm using an old, not even existing anymore, email-adress. Tried to change it ... now it says the mail is already in use ... over facebook. On Facebook it's corr...

Newbie

Heyo,   got back to use Spotify. Logging in with Facebook, everythings fine so far... I saw I'm using an old, not even existing anymore, email-adress. Tried to change it ... now it says the m...

372 Views

0 replies

0 likes

Account
Login
Other
Security
  • 372 Views
  • 0 replies
  • 0 likes

Usuario mayusculas y minusculas

Buenos dias, tengo mi usuario con el nombre _neshla_. He pagado la suscripcion de 99€ para un anyo y me la han activado para el usuario _Neshla_. ¿Los nombres de usuario distinguen mayusculas de minusculas? Porque en ese caso no seria la misma cuenta...

Newbie

Buenos dias, tengo mi usuario con el nombre _neshla_. He pagado la suscripcion de 99€ para un anyo y me la han activado para el usuario _Neshla_. ¿Los nombres de usuario distinguen mayusculas de...

944 Views

0 replies

0 likes

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Old Spotify account

Is it possible to find a playlist in an old Spotify account from 3 years ago even if I've forgotten the username and email I used

Newbie

Is it possible to find a playlist in an old Spotify account from 3 years ago even if I've forgotten the username and email I used

MattSuda

Spotify Star

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Deleted Facebook Can't Login (Don't Remember Old Password)

Hi all I created my original Spotify account using Facebook but have since deleted Facebook. I now can't login to my original Spotify account, which is a Premium account, to change my logins or banking details. I've since created a new account and wo...

Newbie

Hi all   I created my original Spotify account using Facebook but have since deleted Facebook. I now can't login to my original Spotify account, which is a Premium account, to change my logins...

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes

problem with downloading songs

Hi, I have a problem. I have a premium account but recently I can not download songs. I do not know what is happening on the disk I have space. Uninstalling and reinstalling did not help.

Newbie

Hi, I have a problem. I have a premium account but recently I can not download songs. I do not know what is happening on the disk I have space. Uninstalling and reinstalling did not help.

415 Views

0 replies

0 likes

  • 415 Views
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How to obtain those promo 3 months for 0.99 EUR?

Hello, There is a promo going on right now (at least in Europe): "Just 0.99 EUR for 3 months". So I clicked "Get premium" button on the promo page, chose Paysafecard as a payment method, the only option to pay was 4.99 EUR, so I chose it, payed, and ...

Newbie

Hello,   There is a promo going on right now (at least in Europe): "Just 0.99 EUR for 3 months". So&nb...

Maxim

Spotify Star

1296 Views

1 replies

0 likes

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  • 1 replies
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Cambiar el provedor de pago de la suscripcion

Buenos dias,Actualmente tengo spotify a traves de Movistar, pero quiero dar de baja este servicio con Movistar y contratar yo directamente Premium sin intermediarios.En el cambio no me gustaria perder ni mis listas ni mi configuracion ni mi antigueda...

Casual Listener

Buenos dias, Actualmente tengo spotify a traves de Movistar, pero quiero dar de baja este servicio con Movistar y contratar yo directamente Premium sin intermediarios. En el cambio no me gustaria p...

404 Views

0 replies

0 likes

Premium
Subscription
  • 404 Views
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Device Login History

I don't recall how I did it before, and looking through my internet history didn't help either, but I would like to know how I'm able to look at some sort of Device login history. I was able to do it before and seen a few devices I wasn't familar wit...

Newbie

I don't recall how I did it before, and looking through my internet history didn't help either, but I would like to know how I'm able to look at some sort of Device login history. I was able to do it...

Maxim

Spotify Star

65789 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Premium For Family

HiI have upgraded our Spotify Account to "Premium for Family" and have sent out the invitations to my family members but when we click on the "Accept Invitation" link in the email I do not get prompted to type in the Invite Code?? The instructions ar...

Newbie

Hi I have upgraded our Spotify Account to "Premium for Family" and have sent out the invitations to my family members but when we click on the "Accept Invitation" link in the email I ...

Maxim

Spotify Star

325 Views

1 replies

0 likes

Account
Premium
Subscription
  • 325 Views
  • 1 replies
  • 0 likes

SPOTIFY HACKED

Someone hacked into my spotify and changed my information :

Casual Listener

Someone hacked into my spotify and changed my information :   <removed sensitive information>

Maxim

Spotify Star

374 Views

1 replies

0 likes

Account
Security
  • 374 Views
  • 1 replies
  • 0 likes

Create an account in a different country

How do I create an account with Norwegian bank card in Slovakia?

Newbie

How do I create an account with Norwegian bank card in Slovakia?

Maxim

Spotify Star

1096 Views

1 replies

0 likes

  • 1096 Views
  • 1 replies
  • 0 likes

Deleting old account which was connected to Facebook

Hello I have a problem, which is difficult for me - but I am sure there‘s someone out there who has a clue I created a first Spotify-account some years ago - linked to my old Facebook-account (which is already deleted). But my usual email-adress is s...

Newbie

Hello    I have a problem, which is difficult for me - but I am sure there‘s someone out there who has a clue 🙂   I created a first Spotify-account some years ago - linked to my o...

411 Views

0 replies

0 likes

  • 411 Views
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Suplantación cuenta

Hola, alguien ha entrado en mi cuenta y la estado utilizando durante los ultimos meses. Me gustaría denunciarlo, ¿como lo puedo hacer? ¿Como spotify colabora con ésto? Ya he conseguido eliminar dispositivo, y cambiar contraseña. gracias,B.

Newbie

Hola,   alguien ha entrado en mi cuenta y la estado utilizando durante los ultimos meses. Me gustaría denunciarlo, ¿como lo puedo hacer? ¿Como spotify colabora con ésto? Ya he conseguido elimi...

Oihana

Newbie

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Can't access account and I need to cancel subscription

Hello everyone and happy holidays to all! A while ago i updated to premium, on an old phone of mine that also contained my info to this old Spotify account. I've been trying to access my account, but the account is not found it (says username not fou...

Casual Listener

Hello everyone and happy holidays to all!   A while ago i updated to premium, on an old phone of mine that also contained my info to this old Spotify account. I've been trying to access m...

gznilla

Casual Listener

537 Views

5 replies

0 likes

  • 537 Views
  • 5 replies
  • 0 likes