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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 395841 Views
  • 943 replies
  • 107 likes
  • Account
  • 395841 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170361 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170361 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98806 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98806 Views
  • 68 replies
  • 10 likes

Why can't i log in?

Hi! I'm from Romania! Why can't I use spotify? Is it a bug? Or is it because spotify isn't allowed here?

  • Newbie
  • Hi! I'm from Romania! Why can't I use spotify? Is it a bug? Or is it because spotify isn't allowed here? 
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Account hacked? Changed to family and members added that I don't know

Hello Spotify! On Nov 29, I received an email "Welcome to Spotify Family" - I never changed my subscription. I went into my account this morning, and my subscription had been updgraded (I have since downgraded it back to premium) and three people wer...

  • Newbie
  • Hello Spotify!   On Nov 29, I received an email "Welcome to Spotify Family" - I never changed my subscription. I went into my account this morning, and my subscription had been updgraded (I ha...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Superuser Contribution Change of country for my account

Create my account and I am in Argentina, but I really live in Colombia and I want to buy premium, but it charges me in Argentine pesos. What do I do to pay in Colombian pesos? Please help me

  • Casual Listener
  • Create my account and I am in Argentina, but I really live in Colombia and I want to buy premium, but it charges me in Argentine pesos. What do I do to pay in Colombian pesos? Please help me
  • Julian
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Save filtered photo from Discover Weekly list?

Hey guys, I know this is a silly one, but is there any way to save the neat filtered photo that they use for the Discover Weekly playlist? I love the pink and purple overlay and would like to save a copy, but the only way I can find is screenshotting...

  • Newbie
  • Hey guys,    I know this is a silly one, but is there any way to save the neat filtered photo that they use for the Discover Weekly playlist? I love the pink and purple overlay and would ...
  • 658 Views
  • 0 replies
  • 3 likes
  • Account
    Other
  • 658 Views
  • 0 replies
  • 3 likes

Solved!!Superuser Contribution Unable to login in spotify desktop (windows vista) with facebook login credentials

But I am able to login to spotify desktop app (windows 7) with facebook login credentials. Just don't know why.

  • Casual Listener
  • But I am able to login to spotify desktop app (windows 7) with facebook login credentials. Just don't know why.
  • Julian
  • Moderator
  • 1085 Views
  • 1 replies
  • 0 likes
  • 1085 Views
  • 1 replies
  • 0 likes

I transferred colleges, how do I update to change my student email?

I am no longer attending the college I signed up for this discount with, how do I change what email I have so when that email expires i can continue to get the discount? thank you.

  • Newbie
  • I am no longer attending the college I signed up for this discount with, how do I change what email I have so when that email expires i can continue to get the discount? thank you.
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Superuser Contribution Change admin for family

Hello, I would like to ask if I can change admin of our family acount? I see I can just cancel our acount. When I will cancel this acount and all members will revert to Free. Then new admin will invite the same members, will they loose all their musi...

  • Newbie
  • Hello,  I would like to ask if I can change admin of our family acount? I see I can just cancel our acount. When I will cancel this acount and all members will revert to Free. Then new admin wi...
  • Julian
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Can't log in

Can't log in it keeps telling me my password wrong and and I can't get into my email

  • Newbie
  • Can't  log in it keeps telling me my password wrong and and I can't  get into my email
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Solved!! Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.

Hallo, ich möchte gerne das Angebot "3 Monate testen - einen Zahlen" annehmen. Leider kommt bei Eingabe der Zahlungsmethode ständig die Meldung: "Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal." Egal welche meiner Kreditkarten oder wen...

  • Casual Listener
  • Hallo,   ich möchte gerne das Angebot "3 Monate testen - einen Zahlen" annehmen. Leider kommt bei Eingabe der Zahlungsmethode ständig die Meldung:   "Hoppla! Da ist wohl etwas schie...
  • nupsyy
  • Newbie
  • 9975 Views
  • 31 replies
  • 0 likes
  • Premium
  • 9975 Views
  • 31 replies
  • 0 likes

spotify family

Bonjour,Je cherche a creer un deuxieme compte sur une autre de mes adresses mail mais chaque fois que je clique sur le lien de l'invitation, je reviens a mon compte d'origine et ne peux donc pas creer le nouveau!Comment faire svp?

  • Newbie
  • Bonjour, Je cherche a creer un deuxieme compte sur une autre de mes adresses mail mais chaque fois que je clique sur le lien de l'invitation, je reviens a mon compte d'origine et ne peux donc pas cr...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Rogers & Rogers

I signed up for the free 6-month Rogers Spotify Premium plan when I got a new phone contract in May. On Nov 15th (six months later) I was charged $19.99 from Rogers for "Spotify Premium Subscription" which I don't even have. I am unhappy about this c...

  • Newbie
  • I signed up for the free 6-month Rogers Spotify Premium plan when I got a new phone contract in May. On Nov 15th (six months later) I was charged $19.99 from Rogers for "Spotify Premium Subscription"...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

I can't log in

I have the spotify app on my mobile phone and laptop. Yesterday I logged out of spotify on my laptop, and now I simply can't get back in.When I typ in my username and password and press enter, my screen sort of freezes and when I try to change what I...

  • Casual Listener
  • I have the spotify app on my mobile phone and laptop.  Yesterday I logged out of spotify on my laptop, and now I simply can't get back in. When I typ in my username and password and press ente...
  • Merthle
  • Casual Listener
  • 251 Views
  • 1 replies
  • 0 likes
  • Free
    Login
  • 251 Views
  • 1 replies
  • 0 likes

cant log in

you are taking 14.99 monthly out of my bank but my grandkid set this up and we can not remember email password or nothing please stop taking moneywe do want a account but it is not working right now

  • Casual Listener
  • you are taking 14.99 monthly out of my bank but my grandkid set this up and we can not remember email password or nothing please stop taking money we do want a account but it is not working right now
  • bizontax
  • Casual Listener
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! HELP!! Need to change country

Hey! Does anyone please can help me? I moved from Portugal to Saint Barths and now I can’t login in my account on Spotify, I tried to changed the country in my profile but when i click in the country’s only appears Portugal. What can I do?

  • Newbie
  • Hey! Does anyone please can help me? I moved from Portugal to Saint Barths and now I can’t login in my account on Spotify, I tried to changed the country in my profile but when i click in the country...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

I can't login at all

I can't login to my acc in the app(android). I just get logged out immediately. It worked well and I was listening to music just a couple of minutes ago. It doesn't give a message at all, sometimes it tells me to get premium or try a "14 day free tri...

  • Newbie
  • I can't login to my acc in the app(android). I just get logged out immediately. It worked well and I was listening to music just a couple of minutes ago. It doesn't give a message at all, sometimes i...
  • 148 Views
  • 0 replies
  • 0 likes
  • Login
  • 148 Views
  • 0 replies
  • 0 likes

Why can't I listen to this album?

Hello all.Why can't I listen to this album?https://open.spotify.com/album/7rJiGK2Jwx86SIehPWrlWA Is there region block albums on Spotify?

  • Newbie
  • Hello all. Why can't I listen to this album? https://open.spotify.com/album/7rJiGK2Jwx86SIehPWrlWA   Is there region block albums on Spotify?
  • 141 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 141 Views
  • 0 replies
  • 0 likes

Change country and Credit card issues

Hello! So I have Spotify premium account in Portugal. Now I'm living in Germany and I want to change credit card to a german credit card. When I do that, it says that the country for the card is not supported (??). Then I try to change account countr...

  • Newbie
  • Hello!   So I have Spotify premium account in Portugal. Now I'm living in Germany and I want to change credit card to a german credit card. When I do that, it says that the country for the car...
  • bjessev
  • Newbie
  • 239 Views
  • 1 replies
  • 1 likes
  • Account
  • 239 Views
  • 1 replies
  • 1 likes

Premium payment 1 year 99,00 euros

Yesterday I paid my monthly subcription for 9,90 euros. Today i have pay the premium offer for 99,00 euros per 1 year. I would like to know if this annual payment star's the 1st of January until 31st of December 2018. Thanks.

  • Newbie
  • Yesterday I paid my monthly subcription for 9,90 euros. Today i have pay the premium offer for 99,00 euros per 1 year. I would like to know if this annual payment star's the 1st of January until 31st...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

I can't log in the App, and in the web yes i can.. Peru

Hi, Yesterday i take an offer here in Peru , " 0.99 for three months"..and i can't enter to the app they say me " sorry we have problems " since yewterday...and in the web there's no problem to log.Help please.!!!!Whoever What can i do if i want a re...

  • Newbie
  • Hi, Yesterday i take an offer here in Peru , " 0.99 for three months"..and i can't enter to the app they say me " sorry we have problems " since yewterday...and in the web there's no problem to log. ...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

can I customise the friend activity tab?

i don't want to get rid of this section completely but i'd rather not see what some people are listening to. is there a way to do this without unfollowing them?

  • Newbie
  • i don't want to get rid of this section completely but i'd rather not see what some people are listening to. is there a way to do this without unfollowing them?
  • 167 Views
  • 0 replies
  • 0 likes
  • Premium
  • 167 Views
  • 0 replies
  • 0 likes