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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jai_22
  • Casual Listener
  • 251081 Views
  • 449 replies
  • 29 likes
  • Account
    Free
  • 251081 Views
  • 449 replies
  • 29 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12807 Views
  • 6 replies
  • 11 likes
  • Security
  • 12807 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527692 Views
  • 989 replies
  • 113 likes
  • Account
  • 527692 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127788 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127788 Views
  • 74 replies
  • 12 likes

old acount is blocking, and i can't get a password

Dear all, an old account is blokcing my upgrade or login to a premium account. That account is richard.binnekamp@gmail.com. I can't get a password reset, it refers to a facebook login/connection. But via facebook I can't change of reset the password....

  • Newbie
  • Dear all, an old account is blokcing my upgrade or login to a premium account. That account is richard.binnekamp@gmail.com. I can't get a password reset, it refers to a facebook login/connection. But...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Solved!! Argentina - Pago con PAYPAL / AMEX

Buenas tardes Quiero realizar el upgrade de la cuenta, pero solo me permite el pago con VISA o MASTERCARD. Solo tengo AMEX asociada a mi cuenta PayPal de Argentina. Hay posibilidad de agregar alguno de esos medios de pago ? The only options for payme...

  • Newbie
  • Buenas tardes Quiero realizar el upgrade de la cuenta, pero solo me permite el pago con VISA o MASTERCARD. Solo tengo AMEX asociada a mi cuenta PayPal de Argentina. Hay posibilidad de agregar a...
  • FlyingSquirrel
  • Newbie
  • 6298 Views
  • 15 replies
  • 3 likes
  • Account
    Premium
    Subscription
  • 6298 Views
  • 15 replies
  • 3 likes

Facebook login goes to old account

I was logged in to the right account in Spotify app on my iPhone. Wanted to log in to Spotify on my MacBook but didn't remember my login credentials. Logged our on the phone and now I can't log in:( premium (family) was suddenly deactivated so I had ...

  • Visitor
  • I was logged in to the right account in Spotify app on my iPhone. Wanted to log in to Spotify on my MacBook but didn't remember my login credentials. Logged our on the phone and now I can't log in:( ...
  • 400 Views
  • 0 replies
  • 0 likes
  • 400 Views
  • 0 replies
  • 0 likes

Can't change email on Spotify Profile via Facebook account page

Hello!I created my Spotify account through facebook and recently I deleted my old email and created a new email address. I disattached the old email from facebook and set the new one as my primary address. Now to change my Spotify account email it is...

  • Newbie
  • Hello! I created my Spotify account through facebook and recently I deleted my old email and created a new email address. I disattached the old email from facebook and set the new one as my primary ...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

I lost my account

I opened my account with facebook I lost my first account when I accidentally opened another account with facebook. Actually I see the account, but I can not login. I can not get a premium on my new account. If the authorized people help, my only wis...

  • Newbie
  • I opened my account with facebook I lost my first account when I accidentally opened another account with facebook. Actually I see the account, but I can not login. I can not get a premium on my new ...
  • 239 Views
  • 0 replies
  • 0 likes
  • Account
  • 239 Views
  • 0 replies
  • 0 likes

Cancel account

I want to close my account because its connected with Facebook. When I do this, it says that I will receive a confirmatione-mail.. But i still did not received it. And it is also not in my spam box. I just want an account without connecting Facebook....

  • Newbie
  • I want to close my account because its connected with Facebook.  When I do this, it says that I will receive a confirmatione-mail.. But i still did not received it. And it is also not in my spa...
  • 250 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 250 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Premium Family

hallo,meine Mama , mein bruder und ich teilen uns spotify premium family.Bei meinem Burder hat die Anmeldung zuerst auch nicht funktioniert, jetzt schon.Bei Mama jedoch kann sich immer noch nicht anmelden. sie hat die Einladung per Mail erhalten und ...

  • Casual Listener
  • hallo, meine Mama , mein bruder und ich teilen uns spotify premium family. Bei meinem Burder hat die Anmeldung zuerst auch nicht funktioniert, jetzt schon. Bei Mama jedoch kann sich immer noch nic...
  • Maxim
  • Spotify Star
  • 745 Views
  • 5 replies
  • 0 likes
  • 745 Views
  • 5 replies
  • 0 likes

Stranger showed up in my devices list and was using my account

so today a stranger seemed to pop up in my devices list and was changing the songs on my account. I managed to find the way to kick them off here by signing out everywhere and changing my password. The one thing I'm wondering though is how does this ...

  • Newbie
  • so today a stranger seemed to pop up in my devices list and was changing the songs on my account.  I managed to find the way to kick them off here by signing out everywhere and changing my passw...
  • 293 Views
  • 0 replies
  • 0 likes
  • Account
  • 293 Views
  • 0 replies
  • 0 likes

Can't access my account

I can't access my account at all. I've put the email address I used to set the account up and it's not working. I want to close the account down as I'm gonna start getting charged £10 a month once my 99p for 3 months has finished, this is stupid. Is ...

  • Newbie
  • I can't access my account at all. I've put the email address I used to set the account up and it's not working. I want to close the account down as I'm gonna start getting charged £10 a month once my...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

I don't get the link for inviting member on the family account

I just suscribed to the family account but i can't invite no one since i don't get the link. just a blank screen.

  • Casual Listener
  • I just suscribed to the family account but i can't invite no one since i don't get the link. just a blank screen.   
  • bluebluebird
  • Casual Listener
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

Solved!! Billing cycle after changing to annual payment

There is an offer to pay $99 for 12 months, and I intend to take it up, but how will it affect my current monthly subscription?Now I pay on every 1st of the month, next deduction expected to be 1st Jan 2018. If I take up the offer now, will it automa...

  • Regular
  • There is an offer to pay $99 for 12 months, and I intend to take it up, but how will it affect my current monthly subscription? Now I pay on every 1st of the month, next deduction expected to be 1st...
  • kaiwenlim
  • Regular
  • 1331 Views
  • 4 replies
  • 3 likes
  • Account
    Subscription
  • 1331 Views
  • 4 replies
  • 3 likes

Facebook account

I can not log in while having a premium account. I guess i was linked to my old FB account, wich i've closed.The spotify system only reconize an old emailadres, which i don't use anymore. This old account was a free account.I'm still paying for the p...

  • Newbie
  • I can not log in while having a premium account.  I guess i was linked to my old FB account, wich i've closed. The spotify system only reconize an old emailadres, which i don't use anymore. Thi...
  • 252 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 252 Views
  • 0 replies
  • 0 likes

Solved!! Artist

As an artist (Glenn Scott), how can I fill in my bio and add some pictures?

  • Casual Listener
  • As an artist (Glenn Scott), how can I fill in my bio and add some pictures?
  • GlennScott
  • Casual Listener
  • 474 Views
  • 2 replies
  • 0 likes
  • Account
  • 474 Views
  • 2 replies
  • 0 likes

Account shows a different Mail Adress

Hi there,I just wanted to add premium to my account, when I realised that someone else changed the Mail Adress of my spotify account.When I want to change it back to my real one, it tells me that the adress is already used... And if I try to send an ...

  • Newbie
  • Hi there, I just wanted to add premium to my account, when I realised that someone else changed the Mail Adress of my spotify account. When I want to change it back to my real one, it tells me that...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Paid for Premium and it's NOT working

I just paid for premium a few hours ago. I can login online and it clearly shows I am a premium member. I received a receipt via email already. Even on my mac when I try and do something like make a playlist available offline and it says offline is a...

  • Newbie
  • I just paid for premium a few hours ago.  I can login online and it clearly shows I am a premium member.  I received a receipt via email already.  Even on my mac when I try and do some...
  • OMAR_BEN_KHATAB
  • Newbie
  • 755 Views
  • 4 replies
  • 2 likes
  • 755 Views
  • 4 replies
  • 2 likes

Solved!! Stole the account

Hello. I did not change the email. My address is . Someone changed my address to

  • Newbie
  • Hello. I did not change the email. My address is <removed sensitive information>. Someone changed my address to <removed sensitive information>
  • Maxim
  • Spotify Star
  • 600 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 600 Views
  • 1 replies
  • 0 likes

2017 Wrapped - Your Top Songs 2017 - they are not correct

I logged in an gave permision to link with my spotify account. it gave me a summary of my songs and my listening habits. Unfortunately - the number one song listed was Chicken Scratch - by Chilly Pepers - The brothere Funk : Rare New York City Funk. ...

  • Newbie
  •  I logged in an gave permision to link with my spotify account.  it gave me a summary of my songs and my listening habits.  Unfortunately - the number one song listed was Chicken Scrat...
  • noautoplay
  • Music Fan
  • 3621 Views
  • 7 replies
  • 6 likes
  • 3621 Views
  • 7 replies
  • 6 likes

% in user name

Is there a possiblity that spotify could change my username?While registration it is fine to use % in your username.When trying to login with username it says invalid character (%) because of this a plugin i use does not work. my username: einfachtob...

  • Casual Listener
  • Is there a possiblity that spotify could change my username? While registration it is fine to use % in your username. When trying to login with username it says invalid character (%)   becau...
  • Maxim
  • Spotify Star
  • 382 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 382 Views
  • 3 replies
  • 0 likes

account

My husband passed away on the 9th and our family account is connected to his debit card. The kids and I don't want to loose this service. It is also filled with all of his play lists that he created. I do not know how to access and change billing to ...

  • Newbie
  • My husband passed away on the 9th and our family account is connected to his debit card.  The kids and I don't want to loose this service.  It is also filled with all of his play lists that...
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 282 Views
  • 1 replies
  • 0 likes