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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80370 Views

9 replies

2 likes

Account
Login
  • 80370 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653721 Views

13 replies

4 likes

Account
  • 653721 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734146 Views

18 replies

29 likes

  • 734146 Views
  • 18 replies
  • 29 likes

Don't remember password and can't reset it

Hey guys,Guess i screwed up this morning.I had two acounts on Spotify, 1 connected to facebook (premium) and 1 free not connected.Because i wanted the playlist on the free acount to apear on the premium one, i loged out of my premium loged in on the ...

Newbie

Hey guys, Guess i screwed up this morning. I had two acounts on Spotify, 1 connected to facebook (premium) and 1 free not connected. Because i wanted the playlist on the free acount to apear on th...

211 Views

0 replies

0 likes

Account
Login
Premium
  • 211 Views
  • 0 replies
  • 0 likes

Change of email account

Hi all, So yesterday is switched from e-mail account on facebook since i was getting overrun with some anoying spam mails. So after the change i checked on spotify to see if my email is changed on there to but my old e-mail is still showing up.Anyone...

Casual Listener

Hi all,   So yesterday is switched from e-mail account on facebook since i was getting overrun with some anoying spam mails. So after the change i checked on spotify to see if my email is chan...

jmdesin892

Roadie

353 Views

3 replies

0 likes

  • 353 Views
  • 3 replies
  • 0 likes

Email confusion

Hey. I have an issue. I received an email today from Spotify to my email account that is not connected to Spotify. To my amazement I notice that the email address (where the message was supposed to be sent) was really similar to mine (only one dot le...

Newbie

Hey.   I have an issue. I received an email today from Spotify to my email account that is not connected to Spotify. To my amazement I notice that the email address (where the message was supp...

267 Views

0 replies

0 likes

Account
Security
  • 267 Views
  • 0 replies
  • 0 likes

Solved!! Spotify automatically follows random playlists

Hello everyone! Ive had an issue the past month where Spotify has automatically been following random playlists. I want it to stop because I don't like any of them!Another problem is that when I'm listening to music it stops and starts playing from "...

Newbie

Hello everyone! Ive had an issue the past month where Spotify has automatically been following random playlists. I want it to stop because I don't like any of them! Another problem is that when I'm ...

Michelle23430

Newbie

12989 Views

3 replies

1 likes

  • 12989 Views
  • 3 replies
  • 1 likes

Facebook History

Hi,on 26th of September 2017, my listening history stopped being created and saved on Facebook. I might be the only one who liked it, but I still want to ask you, if there is any possibility of turning it back on or is it gone for good? Thank you and...

Newbie

Hi, on 26th of September 2017, my listening history stopped being created and saved on Facebook. I might be the only one who liked it, but I still want to ask you, if there is any possibility of tur...

271 Views

0 replies

0 likes

Account
Other
  • 271 Views
  • 0 replies
  • 0 likes

Premium family I would like to be able to lissen to music offline when i travel

Hi, I cant download music or use any of the family premium funktions. I have now changed to only premium, thats the only one i need really, but it still dosent work. What should I do, please help me. Thanks

Visitor

Hi, I cant download music or use any of the family premium funktions. I have now changed to only premium, thats the only one i need really, but it still dosent work. What should I do, please help me....

272 Views

0 replies

0 likes

  • 272 Views
  • 0 replies
  • 0 likes

Spotify Giftcard

Can I buy a German Spotify Gift card if I have a UK account?

Casual Listener

Can I buy a German Spotify Gift card if I have a UK account?

Maxim

Spotify Star

264 Views

1 replies

0 likes

Account
Premium
  • 264 Views
  • 1 replies
  • 0 likes

Unwanted Web Player

Hello, I've never had a problem with Spotify until I got premium (I listen on my iPhone). I purchased Premium to listen in college, and then while i was listening to music, it started to randmomly cut out, and start playing random music, when I unloc...

Casual Listener

Hello, I've never had a problem with Spotify until I got premium (I listen on my iPhone). I purchased Premium to listen in college, and then while i was listening to music, it started to randmomly cu...

Leonardo

Roadie

1656 Views

3 replies

0 likes

iOS
Mobile
  • 1656 Views
  • 3 replies
  • 0 likes

Double Charged

I have been charged twice this month. I can not find where I am linked to Spotify premium at all. Is there not a way to talk to an actual person to have this corrected???

Newbie

I have been charged twice this month. I can not find where I am linked to Spotify premium at all. Is there not a way to talk to an actual person to have this corrected???  

jarredmorley

Roadie

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Can't update to PremiumFamily - Error "600"

Hello,My family added me to the PremiumFamily plan, but when I try to upgrade to it, I can't get past the "Confirmation Page" where I'm entering in my information. When I click "submit", the same page comes up again with a red banner at the top that ...

Newbie

Hello, My family added me to the PremiumFamily plan, but when I try to upgrade to it, I can't get past the "Confirmation Page" where I'm entering in my information.   When I click "submit",...

400 Views

0 replies

0 likes

  • 400 Views
  • 0 replies
  • 0 likes

It says my account doesn't exist

It says my account is not on record but when I search it in my friends it pulls up

Casual Listener

It says my account is not on record but when I search it in my friends it pulls up

IguanaSetup

Community Legend

2794 Views

4 replies

1 likes

  • 2794 Views
  • 4 replies
  • 1 likes

Regarding the spam

I noticed that the Spotify community gets spammed by a lot of Indian Scammers.I have been watching and keep posting their numbers on my website https://www.scammer.info in order to get my visitors to call them & waste their time. Maybe this will make...

Newbie

I noticed that the Spotify community gets spammed by a lot of Indian Scammers. I have been watching and keep posting their numbers on my website https://www.scammer.info in order to get my visitors ...

Maxim

Spotify Star

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Personal photo is been used by Spotify without permission

A personal photo of me is been used by spotify on the Discover Weekly playlist. Please take the photo off the account. And i don't want this to happen again!

Newbie

A personal photo of me is been used by spotify on the Discover Weekly playlist. Please take the photo off the account. And i don't want this to happen again!

IguanaSetup

Community Legend

356 Views

1 replies

0 likes

Security
  • 356 Views
  • 1 replies
  • 0 likes

Hi, I recently paid for premium not receiving the service

I have a receipt and had found a forum topic and followed the advice given. I signed out and in. I turned my device off and on. Finally I deleted my app and attempted to reinstall through the App Store. When I try to reinstall through the App Store i...

Newbie

I have a receipt and had found a forum topic and followed the advice given. I signed out and in. I turned my device off and on. Finally I deleted my app and attempted to reinstall through the App Sto...

211 Views

0 replies

0 likes

  • 211 Views
  • 0 replies
  • 0 likes

Cant invite family member

I have upgraded to spotify family, but i cant send the invite to my wifes email adress, says:"Find a match for the requested format". Attachment in danish.

Casual Listener

I have upgraded to spotify family, but i cant send the invite to my wifes email adress, says:"Find a match for the requested format".   Attachment in danish.

DaZerox

Casual Listener

882 Views

2 replies

0 likes

  • 882 Views
  • 2 replies
  • 0 likes

Problem Signing in

So, recently, my email/Spotify got hacked by someone else, using my account and changing the subscription service, listening to my music on another device that isn't mine. I contacted customer support via live chat and they permanently locked everyon...

Newbie

So, recently, my email/Spotify got hacked by someone else, using my account and changing the subscription service, listening to my music on another device that isn't mine. I contacted customer suppor...

378 Views

0 replies

0 likes

Account
Login
  • 378 Views
  • 0 replies
  • 0 likes

Create new account with old Facebook email adress

Hi, I want to create a new Spotify account that isn't linked to my Facebook account, but still want to use my main email address that I use for Facebook. I therefore closed down my old Facebook Spotify account but it's not letting me create a new acc...

Newbie

Hi, I want to create a new Spotify account that isn't linked to my Facebook account, but still want to use my main email address that I use for Facebook. I therefore closed down my old Facebook Spoti...

450 Views

0 replies

0 likes

Account
  • 450 Views
  • 0 replies
  • 0 likes

Can't log in through FB -please help

Hey guys,I've been trying to add my main/ other account to our family pack.I can't do this because for some reason Spotify can't log me into my account through Facebook. But I keep getting this "Error: You do not have a Spotify account connected to y...

Newbie

Hey guys, I've been trying to add my main/ other account to our family pack. I can't do this because for some reason Spotify can't log me into my account through Facebook. But I keep getting this ...

LogixEXE

Newbie

5003 Views

2 replies

1 likes

Account
Login
  • 5003 Views
  • 2 replies
  • 1 likes

Make Sure I Receive 'Your Year In Music'?

I loved the Year In Review analytics I received in 2015 but when Spotify updated last year to an email I wasn't able to receive it because I didn't have a specific newsletter checked in my settings. Since we're already close to the end of the year I ...

Regular

I loved the Year In Review analytics I received in 2015 but when Spotify updated last year to an email I wasn't able to receive it because I didn't have a specific newsletter checked in my settings.&...

454 Views

0 replies

0 likes

Account
  • 454 Views
  • 0 replies
  • 0 likes

Spotify on Apple Watch

I have downloaded the app and logged into my account but the watch app is stuck on a message that reads "Open Iphone app. Authentication required" The app is open on both devices. Help!

Newbie

I have downloaded the app and logged into my account but the watch app is stuck on a message that reads "Open Iphone app. Authentication required"   The app is open on both devices. Help!

Maxim

Spotify Star

692 Views

1 replies

1 likes

Other
  • 692 Views
  • 1 replies
  • 1 likes