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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 165299 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 165299 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11107 Views
  • 6 replies
  • 11 likes
  • Security
  • 11107 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513801 Views
  • 986 replies
  • 112 likes
  • Account
  • 513801 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125502 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125502 Views
  • 74 replies
  • 12 likes

Solved!! Subcribed to Singtel Spotify package but still not getting premium

Hi, I've confirmed my subscription with Singtel on their package with Spotify in March but today, my account revert to Free instead of Premium.Please help me out.Thank you!

  • Casual Listener
  • Hi, I've confirmed my subscription with Singtel on their package with Spotify in March but today, my account revert to Free instead of Premium. Please help me out. Thank you!
  • Holloen
  • Newbie
  • 12114 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 12114 Views
  • 6 replies
  • 0 likes

How can i enter my account after delete my Facebook account

Hi i have spotify premium account since 2015.this accaount connected whit my Facebook account and i want delete my Facebook account but if i delete it my Spotify account will be lost. How can i enter my Spotify accaount after i delete my Facebook acc...

  • Newbie
  • Hi i have spotify premium account since 2015.this accaount connected whit my Facebook account and i want delete my Facebook account but if i delete it my Spotify account will be lost. How can i enter...
  • mateusgennari
  • Music Fan
  • 457 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 457 Views
  • 1 replies
  • 0 likes

Account linked by facebook and I no longer have access to spotify [BR]

Criei minha conta com o facebook , porem apaguei minha conta do facebook e nao consigo mais acessar minha conta do spotify queria saber como resolver como apagar minha conta e cria outra com mesmo email e preserva meu plano !? I created my account wi...

  • Newbie
  • Criei minha conta com o facebook , porem apaguei minha conta do facebook e nao consigo mais acessar minha conta do spotify queria saber como resolver como apagar minha conta e cria outra com mesmo em...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Acct and subscription

Hey! So I have an account that I can't get into because I forgot password. However the email I believe it's attached to I'm also locked out if so I can't even receive a password reset code. When I use my other email it brings me to my old account. I ...

  • Newbie
  • Hey! So I have an account that I can't get into because I forgot password. However the email I believe it's attached to I'm also locked out if so I can't even receive a password reset code. When I us...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

I Always

I always take that error.

  • Newbie
  • I always take that error.
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Email is not valid anymore, cant log in/cancel account

I do member my username, but I don't member the passwords to my account. I already try to reset my password but the email I used to this account is not valid anymore. If have spotify premium but now I pay for nothing is there anyway how I can cancel ...

  • Newbie
  • I do member my username, but I don't member the passwords to my account. I already try to reset my password but the email I used to this account is not valid anymore.  If have spotify premium...
  • Pit82
  • Newbie
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 339 Views
  • 1 replies
  • 0 likes

Artist and User Profile

Hello, I am the manager of artist "Project Peters". We released a song with another artist "Timomatic" on Spofity a few months back. This release created an artist page for "Prioject Peters" and im wondering how I get access to that page as a manager...

  • Newbie
  • Hello,    I am the manager of artist "Project Peters". We released a song with another artist "Timomatic" on Spofity a few months back. This release created an artist page for "Prioject P...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
  • 188 Views
  • 1 replies
  • 0 likes

Wrong email

Hi, My girlfriend has just signed up for premium when she then realised she had typed the wrong email. She is now paying for an account which does not belong to her email. Can anyone help?Thanks

  • Newbie
  • Hi, My girlfriend has just signed up for premium when she then realised she had typed the wrong email. She is now paying for an account which does not belong to her email. Can anyone help? Thanks
  • 190 Views
  • 0 replies
  • 0 likes
  • Account
  • 190 Views
  • 0 replies
  • 0 likes

Charge on card 3 times, still free account

I Was charged 3 times for promotion o 3 months, but my account is still on free status. No receipt was sent to my email.

  • Newbie
  • I Was charged 3 times for promotion o 3 months, but my account is still on free status. No receipt was sent to my email.
  • Maxim
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Student Premium

Hi! I was wondering if it was possible to use the 3 months of premium for 99 cents and then after the 3 months end, to switch to use my student discount. Thank you!

  • Newbie
  • Hi! I was wondering if it was possible to use the 3 months of premium for 99 cents and then after the 3 months end, to switch to use my student discount.    Thank you!
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Hacked account

Someone stole my spotify account, they changed the email address to

  • Newbie
  • Someone stole my spotify account, they changed the email address to <removed>
  • Maxim
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 291 Views
  • 1 replies
  • 0 likes

Help

I contacted Spotify because someone was using my account and they told me they “secured it” next thing I know they canceled my premium and locked me out of my account I don’t know what to do but they still email me

  • Newbie
  • I contacted Spotify because someone was using my account and they told me they “secured it” next thing I know they canceled my premium and locked me out of my account I don’t know what to do but they...
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Why Yandex is not supported?

Hi, Why Yandex is not supported by Spotify? i discovered that web navigator but i cant use the web player

  • Regular
  • Hi,    Why Yandex is not supported by Spotify? i discovered that web navigator but i cant use the web player 😞 
  • bety10
  • Newbie
  • 4963 Views
  • 8 replies
  • 0 likes
  • Other
  • 4963 Views
  • 8 replies
  • 0 likes

Cant buy more than one Gift Card on - https://www.spotify.com/ie/purchase/ecards/

Hi - I want to buy more than 1 gift card on Spotify, but when I go to purhase the second, I am fronted with an Error - See attached. Is this my bank or Spotify and is it common? Any soultion helpful.

  • Newbie
  •  Hi - I want to buy more than 1 gift card on Spotify, but when I go to purhase the second, I am fronted with an Error - See attached.    Is this my bank or Spotify and is it common? ...
  • ColinDJPat
  • Newbie
  • 386 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 386 Views
  • 3 replies
  • 0 likes

My account is missing

I use spotify daily with no problem. Today, when I open the app, it return me to the login screen. I try to login with my email address and successfully enter the home screen for a moment but it return me back to the login screen. Tried this a couple...

  • Newbie
  • I use spotify daily with no problem. Today, when I open the app, it return me to the login screen. I try to login with my email address and successfully enter the home screen for a moment but it retu...
  • 275 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 275 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lost my Playlist

I bought a new phone, so I downloaded the spotify app and logged in but I don't have any of my playlist... Help!

  • Newbie
  • I bought a new phone, so I downloaded the spotify app and logged in but I don't have any of my playlist...  Help! 
  • Alfredo
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Trouble logging in

I made an account a while ago, got premium on it and logged out. When I tried to log back in I couldnt and realised I had accidentally put in an invalid email, one I can't remember and can't get into. I'm now paying for an account I can't access and ...

  • Newbie
  • I made an account a while ago, got premium on it and logged out. When I tried to log back in I couldnt and realised I had accidentally put in an invalid email, one I can't remember and can't get into...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Making security better

Hello! Today my Spotify account got hacked. I've changed my password, logged out all devices, and revoked offline access to all units. However, I still feel a bit uneasy about the whole thing as I discovered the hack a bit randomly and think there's ...

  • Newbie
  • Hello! Today my Spotify account got hacked. I've changed my password, logged out all devices, and revoked offline access to all units. However, I still feel a bit uneasy about the whole thing as...
  • 237 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 237 Views
  • 0 replies
  • 0 likes