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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1848 Views
  • 0 replies
  • 8 likes
  • Security
  • 1848 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448835 Views
  • 970 replies
  • 108 likes
  • Account
  • 448835 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199748 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199748 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108795 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108795 Views
  • 72 replies
  • 11 likes

Double payments! Please help

Hi, Today I noticed that my accoutn wasn't premium, so I guessed that a payment was missed. But no, I have had a monthly family subscription for a long time and today didn't work.... So I subscribed again and now I can see that in December I was invo...

  • Visitor
  • Hi,   Today I noticed that my accoutn wasn't premium, so I guessed that a payment was missed. But no, I have had a monthly family subscription for a long time and today didn't work.... So I su...
  • user-removed
  • Not applicable
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Solved!! Premium 69Euros offer

Hi there, I have acquired the offer of 69E for 1 year (the package which gives you 2 months for free) and still in my Subscription it states that I'll be charged the ordinary 6,99E per month. As the newsletter is somewhat not clear, could you please ...

  • Casual Listener
  • Hi there,   I have acquired the offer of 69E for 1 year (the package which gives you 2 months for free) and still in my Subscription it states that I'll be charged the ordinary 6,99E per month...
  • imattolo
  • Community Legend
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Paid for premium for 2 accounts but both are still FREE

Just today I bought the .99c premium for my sister but her account was still FREE and I was charged. She was using her facebook details and she doesnt have email address connected so we cant get the reciept info. Theres nothing on the spotify account...

  • Newbie
  • Just today I bought the .99c premium for my sister but her account was still FREE and I was charged. She was using her facebook details and she doesnt have email address connected so we cant get the ...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Spotify premium family

Hallo,Hatte bis jetzt immer premium family, mein Freund zahlt und haz mich dazu genommen.Hat jetzt jahrelang funktioniert, auf einmal nicht mehr. Habens probiert moch zu loeschen und wieder hinzu zu fuegen, funktioniert aber iwi nicht.Wir haben die s...

  • Newbie
  • Hallo, Hatte bis jetzt immer premium family, mein Freund zahlt und haz mich dazu genommen. Hat jetzt jahrelang funktioniert, auf einmal nicht mehr. Habens probiert moch zu loeschen und wieder hinzu...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Spotify shuts down my phone

i recently updated Spotify to the most up to date version and I just tried to open the app but it restarted my phone. What is going on/what can I do? I would prefer not to delete the app then re download it because I have premium and it would suck to...

  • Newbie
  • i recently updated Spotify to the most up to date version and I just tried to open the app but it restarted my phone. What is going on/what can I do? I would prefer not to delete the app then re down...
  • PatrickCamaquin
  • Newbie
  • 391 Views
  • 2 replies
  • 0 likes
  • Other
  • 391 Views
  • 2 replies
  • 0 likes

Student account

When I try to change my free account to the student account it doesn't take me to the page where I search for my universtiy. How can I get it to work if I can't do that?

  • Newbie
  • When I try to change my free account to the student account it doesn't take me to the page where I search for my universtiy. How can I get it to work if I can't do that? 
  • 202 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 202 Views
  • 0 replies
  • 0 likes

Email Conformation

I was getting the pop up in the app saying I needed to confirm my email, so I did. I opened the email and clicked confirm. It said my email was confirmed and now when I open the app it says I have to change my email because I haven’t confirmed it yet...

  • Newbie
  • I was getting the pop up in the app saying I needed to confirm my email, so I did. I opened the email and clicked confirm. It said my email was confirmed and now when I open the app it says I have to...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

NO PUEDO ACCEDER A MI CUENTA

HACE POCO MI DISPOSITIVO ME SACO LA CUENTA DE SPOTIFY PERO YO ESTABA EN MODO OFFLINE Y NO ME DEJA REINGRESAR QUE PUEDO HACER ?

  • Newbie
  • HACE POCO MI DISPOSITIVO ME SACO LA CUENTA DE SPOTIFY PERO YO ESTABA EN MODO OFFLINE Y NO ME DEJA REINGRESAR QUE PUEDO HACER ?
  • 169 Views
  • 0 replies
  • 0 likes
  • Account
  • 169 Views
  • 0 replies
  • 0 likes

Wrong device on both Android and Windows 10 laptop.

First off why are you the only company that doesn't listen to their customers? Second is that I live in an apartment complex where I have my own WiFi set up. However, on my Android app it automatically keeps on switching from my phone to a device cal...

  • Gig Goer
  • First off why are you the only company that doesn't listen to their customers?   Second is that I live in an apartment complex where I have my own WiFi set up. However, on my Android app it au...
  • 189 Views
  • 0 replies
  • 0 likes
  • Account
  • 189 Views
  • 0 replies
  • 0 likes

Spotify Isn't Accepting My User Or Password

I logged into spotify using the right user and password using the spotify app on my MacBook and my iPhone but it won't accept it. It keeps giving me an error code saying "The username and password is incorrect. (Error code: 3)". I deleted the app and...

  • Newbie
  • I logged into spotify using the right user and password using the spotify app on my MacBook and my iPhone but it won't accept it. It keeps giving me an error code saying "The username and password is...
  • 229 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 229 Views
  • 0 replies
  • 0 likes

Solved!! Invalid Zip Code (Canada) - Can't Upgrade to Premium. Case #02556140

CASE #02556140 EDIT: I know there's no solution right now and the "Spotify staff are looking into this". I'm keeping this post here to act as another vote to get it looked into faster. I'm trying to upgrade my free account to premium before my trip i...

  • Regular
  • CASE #02556140   EDIT: I know there's no solution right now and the "Spotify staff are looking into this". I'm keeping this post here to act as another vote to get it looked into faster. &...
  • SULLAU00
  • Regular
  • 113524 Views
  • 62 replies
  • 7 likes
  • Account
    Premium
    Subscription
  • 113524 Views
  • 62 replies
  • 7 likes

Adverts in spanish

I am getting my adverts in spanish - very annoying 

  • Casual Listener
  • I am getting my adverts in spanish - very annoying 
  • DryIce92
  • Newbie
  • 1005 Views
  • 6 replies
  • 0 likes
  • 1005 Views
  • 6 replies
  • 0 likes

Spotify abroad

Hi there, I've recently moved to England permanently but I downloaded Spotify in New Zealand. I've been logged out of my account and can't get back in. Every time I try to, a message saying I can only use Spotify abroad for 14 days pops up. I've read...

  • Newbie
  • Hi there, I've recently moved to England permanently but I downloaded Spotify in New Zealand. I've been logged out of my account and can't get back in. Every time I try to, a message saying I can onl...
  • agar88
  • Newbie
  • 337 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 337 Views
  • 2 replies
  • 0 likes

HACKED ACCOUNT CHANGED MAIL

Mi hanno rubato l'account cambiandomi password e mail.Per un servizio a pagamento questo e' inaccettabile.

  • Newbie
  • Mi hanno rubato l'account cambiandomi password e mail. Per un servizio a pagamento questo e' inaccettabile.
  • 384 Views
  • 0 replies
  • 0 likes
  • 384 Views
  • 0 replies
  • 0 likes

Issues Logging in with Premium Account / No access at alll

I've reached an impass with my spotify premium main account. Apparently its synched to my facebook account which has been deleted. According to spotify instructions they request i reactivate it, but facebook is not allowing me to reactivate that acco...

  • Newbie
  • I've reached an impass with my spotify premium main account. Apparently its synched to my facebook account which has been deleted. According to spotify instructions they request i reactivate it, but ...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

I cant using spotify

Hello i just moved in another country and i can't use my spotify

  • Newbie
  • Hello i just moved in another country and i can't use my spotify
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Subscribe to Artists

Hola me gustaria saber si es necesario tener tracks en Spotify para crear mi cuenta como artista?

  • Newbie
  • Hola me gustaria saber si es necesario tener tracks en Spotify para crear mi cuenta como artista?
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Spotify Premium promo subscription 3 months for Php 9.00

Hi. I recently signed up for an account in Spotify and saw that I had 3 days left to sign up for the Php 9.00, 3-month subscription promo. I tried entering my Globe postpaid number but saw that the total amount showing was Php 129.00. I just wanted t...

promo landing page.JPG Step 1.JPG payment screen.JPG last screen.JPG
  • Newbie
  • Hi. I recently signed up for an account in Spotify and saw that I had 3 days left to sign up for the Php 9.00, 3-month subscription promo. I tried entering my Globe postpaid number but saw that the t...
  • LightBit333
  • Casual Listener
  • 48170 Views
  • 31 replies
  • 16 likes
  • Premium
    Subscription
  • 48170 Views
  • 31 replies
  • 16 likes

Wrong account

So I tried to log in with the email that I always log in with but it showed me another account that is empty and doesn't have all my music on it and it's also the basic free one and I was paying premium. There's nobody I can talk to and I don't know ...

  • Visitor
  • So I tried to log in with the email that I always log in with but it showed me another account that is empty and doesn't have all my music on it and it's also the basic free one and I was paying prem...
  • 166 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 166 Views
  • 0 replies
  • 0 likes