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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80428 Views

9 replies

2 likes

Account
Login
  • 80428 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653875 Views

13 replies

4 likes

Account
  • 653875 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734337 Views

18 replies

29 likes

  • 734337 Views
  • 18 replies
  • 29 likes

Spotify stole my 10$

Ok so I don't have the premium I'm subscribed for the free trial but today i checked my bank account and it said Spotifyusa charged me 9.99 . Then I go to see if I at least have the premium but nope still says free trial ! How can I get my money back...

Newbie

Ok so I don't have the premium I'm subscribed for the free trial but today i checked my bank account and it said Spotifyusa charged me 9.99 . Then I go to see if I at least have the premium but nope ...

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes

Spotify desactivo mi cuenta

Me mandaron un email diciendo esto:Tu proveedor de pago revirtió recientemente un pago no autorizado para tu cuenta Premium de Spotify.Hemos devuelto los fondos y desactivado tu cuenta.Si tienes alguna pregunta al respecto, contacta directamente a tu...

Newbie

Me mandaron un email diciendo esto: Tu proveedor de pago revirtió recientemente un pago no autorizado para tu cuenta Premium de Spotify. Hemos devuelto los fondos y desactivado tu cuenta. Si tiene...

738 Views

0 replies

0 likes

  • 738 Views
  • 0 replies
  • 0 likes

What data are artists given about me?

Can someone tell me how much information about me artists are given when I listen to one of their tracks? I am assuming they get gender, age and location but do they also receive information like my user name, full name specific location (i.e. suburb...

Newbie

Can someone tell me how much information about me artists are given when I listen to one of their tracks?  I am assuming they get gender, age and location but do they also receive information li...

Maxim

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Account log in

Used old facebook account to log into spotify. How can you access spotify account without access to old Facebook account.

Newbie

Used old facebook account to log into spotify. How can you access spotify account without access to old Facebook account. 

272 Views

0 replies

0 likes

Account
Login
  • 272 Views
  • 0 replies
  • 0 likes

My spotifiy username is a series of random characters, can I change it?

ugsbdzuznr98lkybiokhkx1lj is what the emails and what my account says the username is. This is a problem as I cannot for the life of me ever remember this. Is there a way to change it so I can actually? Log in in other places?

Casual Listener

ugsbdzuznr98lkybiokhkx1lj is what the emails and what my account says the username is. This is a problem as I cannot for the life of me ever remember this. Is there a way to change it so I can actual...

nightmareWork

Casual Listener

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify premium student account got paid but it's also free

Hello everyone,I appealed spotify student premium account on Thursday 04.00 am. My student account verified and ı got paid the price.but still my account is a free version and got the sheerid email. I clicked the apply email and steer payment screen ...

Casual Listener

Hello everyone,I  appealed spotify student premium account on Thursday 04.00 am. My student account verified and ı got paid the price.but still my account is a free version and got the sheerid e...

Daisy

Spotify Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

One of my spotify family account appears as a "free account"

Hello, I encounter a problem with my dad's spotify account.He is part of my premium family account, on my account when I check his account it looks ok, but when he connects on its it appears as "free user".Could you help me please.I already try to di...

Newbie

Hello,   I encounter a problem with my dad's spotify account. He is part of my premium family account, on my account when I check his account it looks ok, but when he connects on its it appea...

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
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No Notifications

I'm subscribed to a bunch of artists and I follow a bunch of playlists. I never get notifications when an artist releases something new or when a playlist gets updated. How do I fix this? Thanks.

Newbie

I'm subscribed to a bunch of artists and I follow a bunch of playlists. I never get notifications when an artist releases something new or when a playlist gets updated. How do I fix this? Thanks.

266 Views

0 replies

1 likes

  • 266 Views
  • 0 replies
  • 1 likes

Problemi sconto studenti

Salve... la scuola che frequento non c’era tra le liste, ho inviato i dati della scuola e ancora i devono dare confermacomunque sia, mi ha fatto ritornare a spotify per rifare l’iscrizione. Morale della favola,mi hanno erogato i soldi, tuttavia se ri...

Newbie

Salve... la scuola che frequento non c’era tra le liste, ho inviato i dati della scuola e ancora i devono dare conferma comunque sia, mi ha fatto ritornare a spotify per rifare l’iscrizione. Morale ...

216 Views

0 replies

0 likes

  • 216 Views
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Account Hacked

My account was hacked somehow and now they have changed all of my information so I cannot log back in and change anything or cancel my account. I really need some help so they can’t get ahold of any credit card information please Thanks

Newbie

My account was hacked somehow and now they have changed all of my information so I cannot log back in and change anything or cancel my account. I really need some help so they can’t get ahold of any ...

Billy-J

Spotify Star

364 Views

1 replies

0 likes

Account
Login
  • 364 Views
  • 1 replies
  • 0 likes

can't login on other devices

I have a premium account on my phone but i can't login on other devices. Every time I try to change my password i get no email but if i try it on my other account i do get an email. I tried changing my password by filling in my username but I still d...

Visitor

I have a premium account on my phone but i can't login on other devices. Every time I try to change my password i get no email but if i try it on my other account i do get an email. I tried changing ...

192 Views

0 replies

0 likes

Account
Login
Premium
  • 192 Views
  • 0 replies
  • 0 likes

I can’t login and can’t reset password

Spoiler (Highlight to read) I’ have a premium subscription, linked to the email jsage5@yahoo.comcan’t reset my password because it says that there is no account linked to this email, BUT IM POSITIVE IT IS BECAUSE I GET MY SPOTIFY RECEIPTS FROM THAT E...

Visitor

  I’ have a premium subscription, linked to the email jsage5@yahoo.com can’t reset my password because it says that there is no account linked to this email, BUT IM POSITIVE IT IS BECAUSE I GE...

user-removed

Not applicable

271 Views

1 replies

0 likes

Account
Other
Premium
Security
Subscription
  • 271 Views
  • 1 replies
  • 0 likes

Still being charged

I canceled my premium 4 months ago and I'm still being charged. I'm so frustrated that no one has helped me; I don't want to keep paying this!

Casual Listener

I canceled my premium 4 months ago and I'm still being charged. I'm so frustrated that no one has helped me; I don't want to keep paying this! 

Billy-J

Spotify Star

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Absolutely frustrated about not being able to log in

So essentially I had created an account with Spotify well over a year ago, and I did through my Facebook account which I have deleted several months ago. Today, I had to reinstall my spotify app on my phone, and now I can't log in because my Facebook...

Newbie

So essentially I had created an account with Spotify well over a year ago, and I did through my Facebook account which I have deleted several months ago.  Today, I had to reinstall my spotify ap...

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

Cannot find email attached to my account

Does Spotify not have a contact email support system?We are a family of 4 and my husband gets charged $9.99 per month and his spotify for his personal device is working but when we try to login to his account it says there is no acccount associated w...

Newbie

Does Spotify not have a contact email support system? We are a family of 4 and my husband gets charged $9.99 per month and his spotify for his personal device is working but when we try to login to ...

341 Views

0 replies

0 likes

  • 341 Views
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wrong error massage

It says that someone else is using my account and stops my spotify but It can't be true because I've already changed all my passwords and restartet everything. This comes repeatadly on my desctop spotify since one week. When I'm using it over phone, ...

Newbie

It says that someone else is using my account and stops my spotify but It can't be true because I've already changed all my passwords and restartet everything. This comes repeatadly on my desctop spo...

191 Views

0 replies

0 likes

  • 191 Views
  • 0 replies
  • 0 likes

Username and password wrong

I cant login anymore with my Facebook account while i have a Premium account conected with my Facebook of says wrong username or password but i changed it in Facebook bit it didnt help

Newbie

I cant login anymore with my Facebook account while i have a Premium account conected with my Facebook of says wrong username or password but i changed it in Facebook bit it didnt help

240 Views

0 replies

0 likes

Login
  • 240 Views
  • 0 replies
  • 0 likes

login in with facebook not work

Hello,My first problem is, spotify don't send to facebook music what I listen at the moment. So I'm delete facebook aplication on my facebook profile and spotify, unlik account and now I tray to link my acconund again but I can't. I can't "login in w...

Casual Listener

Hello, My first problem is, spotify don't send to facebook music what I listen at the moment. So I'm delete facebook aplication on my facebook profile and spotify, unlik account and now I tray to li...

161 Views

0 replies

0 likes

Account
Login
  • 161 Views
  • 0 replies
  • 0 likes