Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398809 Views
  • 950 replies
  • 107 likes
  • Account
  • 398809 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171638 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171638 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

SPOTIFY 9 PESOS PREMIUM

hi, i just applied for spotify premium says that P9 for 3 months and 129 after that, but i got a text stating that BOKU Payment will charge me P129 for a month. what sorcery is this? can someone explain this to me. i just don't get it.

  • Newbie
  • hi, i just applied for spotify premium says that P9 for 3 months and 129 after that, but i got a text stating that BOKU Payment will charge me P129 for a month. what sorcery is this? can someone expl...
  • KimchiXx
  • Newbie
  • 5339 Views
  • 5 replies
  • 0 likes
  • Premium
  • 5339 Views
  • 5 replies
  • 0 likes

Facebook sign up : no mail

Hello,I created my spotify account by linking it to my facebook account.Though in my profile there is no mail adresses while spotify has the access to ask facebook to see my mail adress.Since i want to log in with username and password i need a mail ...

  • Newbie
  • Hello, I created my spotify account by linking it to my facebook account. Though in my profile there is no mail adresses while spotify has the access to ask facebook to see my mail adress. Since i...
  • 433 Views
  • 0 replies
  • 0 likes
  • Account
  • 433 Views
  • 0 replies
  • 0 likes

Paying for Premium but I don't habe it

Hello, I am paying for Spotify Premium since the offer of one free Premium month. Since I registered my Account with the free Premium month, I wasn't able to download music and I still had advertising between my music. Since two months I am paying 9....

  • Newbie
  • Hello, I am paying for Spotify Premium since the offer of one free Premium month. Since I registered my Account with the free Premium month, I wasn't able to download music and I still had advertisin...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Close my Spotify Account

Hi my Spotify Account is linked to Facebook and I would like to terminate this specific account, I don‘t need to save any playlists or so, just want to close/term it. What do I need to do?tksNicole

  • Newbie
  • Hi  my Spotify Account is linked to Facebook and I would like to terminate this specific account, I don‘t need to save any playlists or so, just want to close/term it. What do I need to do? tk...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

AVSLUT av Premium

Sååå besvärligt att avsluta sitt Premium där man tvingas ange orsak o bekräfta flera ggr! Borde inte va så utan enklare tack! Dessutom svårt att komma i kontakt med er o klaga på detta. Hoppas detta når fram nu...

  • Newbie
  • Sååå besvärligt att avsluta sitt Premium där man tvingas ange orsak o bekräfta flera ggr! Borde inte va så utan enklare tack! Dessutom svårt att komma i kontakt med er o klaga på detta. Hoppas detta ...
  • henryhr16
  • Newbie
  • 449 Views
  • 2 replies
  • 0 likes
  • 449 Views
  • 2 replies
  • 0 likes

Found playlists I didn't subscibe to in my libary

Has anyone had this issue before? I think it happened after clicking on a bitly-link that brought me to a **bleep**ty dance song on spotify. That was yesterday. Today I found 5 playlists (Spotify generated & user-playlists) full of **bleep**ty dance ...

  • Newbie
  • Has anyone had this issue before? I think it happened after clicking on a bitly-link that brought me to a **bleep**ty dance song on spotify. That was yesterday. Today I found 5 playlists (Spotify gen...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Konto bestätigen

Ich erhalte andauernd die E-Mail, dass ich mein Konto bestätigen soll, obwohl ich das jetzt schon mehrfach (erfolgreich) gemacht habe.

  • Newbie
  •  Ich erhalte andauernd die E-Mail, dass ich mein Konto bestätigen soll, obwohl ich das jetzt schon mehrfach (erfolgreich) gemacht habe. 
  • Tam11
  • Newbie
  • 7169 Views
  • 2 replies
  • 1 likes
  • 7169 Views
  • 2 replies
  • 1 likes

Frustration with logging into account

I recently had Spotify require me to change payment methods by giving a red bar at the top of the screen. I proceeded to change it, then it logged me out. It is linked with my facebook account and when I tried to sign in, it would say an error occurr...

  • Newbie
  • I recently had Spotify require me to change payment methods by giving a red bar at the top of the screen. I proceeded to change it, then it logged me out. It is linked with my facebook account and wh...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Forgot email have ref number

Forgot what email address i use .. paid premium via mobile phine bill. All i have is a ref number Help pls

  • Visitor
  • Forgot what email address i use .. paid premium via mobile phine bill. All i have is a ref number  Help pls  
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Premium account

I paid for spotify premium but my account was not premium.

  • Newbie
  • I paid for spotify premium but my account was not premium.
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Somebody is using my account

I believe someone else is using my account. Although I've taken every possible precaution to prevent it, music that I've never listened to keep showing up in "recently played". I use Facebook to log in to Spotify. I use a long, complex password that ...

  • Visitor
  • I believe someone else is using my account. Although I've taken every possible precaution to prevent it, music that I've never listened to keep showing up in "recently played".   I use Faceboo...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Canceling A Service I Don't Have

Hey, everybody! I could really, really use some help!! This is the main account that I use. This account says that I do not have premium; however, on my bank statements, I am being charged ten dollars a month. I have tried all of my email addresses t...

  • Newbie
  • Hey, everybody! I could really, really use some help!!    This is the main account that I use. This account says that I do not have premium; however, on my bank statements, I am being cha...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Multiple Profiles

I know this has been asked numerous times, but I haven't found an answer to what I am wondering. I know that only one device can play spotify at a time when logged in to the same account on multiple devices. I have a premium account that my wife some...

  • Gig Goer
  • I know this has been asked numerous times, but I haven't found an answer to what I am wondering. I know that only one device can play spotify at a time when logged in to the same account on multiple ...
  • Maxim
  • Spotify Star
  • 6544 Views
  • 1 replies
  • 8 likes
  • Account
    Subscription
  • 6544 Views
  • 1 replies
  • 8 likes

Someone stole my account

I dont get how this is possible.This morning I recieved a message saying my email has been sucessfully changed. I look it up and yep its changed, I havnt changed it so someone has managed to change it without using a reset password email.I instantly ...

  • Newbie
  • I dont get how this is possible. This morning I recieved a message saying my email has been sucessfully changed. I look it up and yep its changed, I havnt changed it so someone has managed to change...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! Contacting Spotify

Hi there, We are two high-school students from the Netherlands. For our final year we have to write a dissertation. Our chosen subject concerns Spotify and we would like to contact our local Spotify office (in Amsterdam) for an interview or just some...

  • Newbie
  • Hi there,   We are two high-school students from the Netherlands. For our final year we have to write a dissertation. Our chosen subject concerns Spotify and we would like to contact our local...
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

I cannot log in my Spotify account on iPhone X by using Facebook app

Hi, I cannot lon in my Spotify which I have been used for my iPhone 6 and iPad as a premium account by using Facebook account / app. I cleared away the Spotify on Facecook, and updated the apps of Facebook and Spotify to the latest. The error code is...

  • Newbie
  • Hi, I cannot lon in my Spotify which I have been used for my iPhone 6 and iPad as a premium account by using Facebook account / app.  I cleared away the Spotify on Facecook, and updated the app...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

VPN

I am regularly using a VPN to access the internet, and now Spotify keeps asking me "tell us where you were at Spotify.com". Where and how can I do that?

  • Casual Listener
  • I am regularly using a VPN to access the internet, and now Spotify keeps asking me "tell us where you were at Spotify.com". Where and how can I do that?  
  • 135 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 135 Views
  • 0 replies
  • 0 likes

rochelyoterox3@gmail.com

I signed up with facebook, with the offer of 0.99 for tree months and they charged me 9.99 I canceled it and they did Not refund me the Money back and I canceled less Than a minute after I signed up. What can I do so they can refund me the money??

  • Newbie
  • I signed up with facebook, with the offer of 0.99 for tree months and they charged me 9.99 I canceled it and they did Not refund me the Money back and I canceled less Than a minute after I signed up....
  • IguanaSetup
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

perdi mi cuenta

paso que se cerro mi cuenta de mis dispositivos y a la hora de ingresar de nuevo con mi correo o con facebook como comunmente lo hago ahora sale que el usuariio no esta vinculado a facebook y ya no puedo entrar a mi cuenta ni con el correo que esta r...

  • Newbie
  • paso que se cerro mi cuenta de mis dispositivos  y a la hora de ingresar de nuevo con mi correo o con facebook como comunmente lo hago ahora sale que el usuariio no esta vinculado a facebook y y...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

All of my info cleared!

I recently got a new phone and switched all of my info to it. Everything was working great until I logged into my Spotify. Litterlally everythung from my account has been cleared and I don’t know how to get it back. Help?

  • Visitor
  • I recently got a new phone and switched all of my info to it. Everything was working great until I logged into my Spotify. Litterlally everythung from my account has been cleared and I don’t know how...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes