Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9131 Views
  • 2 replies
  • 9 likes
  • Security
  • 9131 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482953 Views
  • 979 replies
  • 111 likes
  • Account
  • 482953 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211145 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211145 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121063 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121063 Views
  • 72 replies
  • 12 likes

Log in my android

I am a Premium user and since some weeks ago when I try to log in got a message regarding my location. Well the location is the same as ever. How can I solve this, as they keep me charging as Premium and I cannot use it!

  • Newbie
  • I am a Premium user and since some weeks ago when I try to log in got a message regarding my location. Well the location is the same as ever. How can I solve this, as they keep me charging as Premium...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Family Premium: cannot manage my account (blank page)

Hi, I would like to manage the family account but everytime I click on "Premium for Family" tab, I end up with a page half white ( seen screenshot). Any idea why and how I can provide access to other members of my family? It is already 2 weeks that i...

  • Newbie
  • Hi,   I would like to manage the family account but everytime I click on "Premium for Family" tab, I end up with a page half white ( seen screenshot).   Any idea why and how I can provi...
  • 422gcs
  • Newbie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Hacked by a previous user?

Hi! I tried to help my dad make his own spotify account, and I tried several times— I couldn’t log in through facebook or through email. And everytime I tried to sign up it said that the email had been taken. So I tried using the ‘forgot password’ fe...

  • Newbie
  • Hi!    I tried to help my dad make his own spotify account, and I tried several times— I couldn’t log in through facebook or through email. And everytime I tried to sign up it said that t...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Multiple Spotify Accounts

I accidentally made two spotify accounts. One is connected to Facebook and one is connected directly with the Spotify acount. Noticing that I have two accounts, I want to try to make my Spotify account connected with Facebook my only Spotify account....

  • Newbie
  • I accidentally made two spotify accounts. One is connected to Facebook and one is connected directly with the Spotify acount. Noticing that I have two accounts, I want to try to make my Spotify accou...
  • jmolinaaa
  • Casual Listener
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

How can I get an API rate increase?

I have recently used a tool to migrate from Rdio to Spotify. Unfortunately the tool imported only the first song in each album to my library. Since I am a developer, I have written a simple programe that queries all of my saved songs, checks to see i...

  • Regular
  • I have recently used a tool to migrate from Rdio to Spotify.  Unfortunately the tool imported only the first song in each album to my library.  Since I am a developer, I have written a simp...
  • Chrisp5000
  • Newbie
  • 1265 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1265 Views
  • 3 replies
  • 0 likes

username memory

how do you make spotify stop remembering your username

  • Newbie
  • how do you make spotify stop remembering your username
  • 152 Views
  • 0 replies
  • 0 likes
  • Account
  • 152 Views
  • 0 replies
  • 0 likes

Odeme sorunu

Premium almak icin kredi karti numarasini girdim. telefonuma kredi kartimdan 3,64 USD kesildigine dair mesaj aldim fakat spotify sitesinde odeme sorunu yazdi su an premium gorunmuyorum ama odemem yapildi?

  • Visitor
  • Premium almak icin kredi karti numarasini girdim. telefonuma kredi kartimdan  3,64 USD kesildigine  dair mesaj aldim  fakat spotify sitesinde odeme sorunu yazdi su an premium gorunmuyo...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

My Email will not change

When I log into spotify through Facebook, it shows my school email rather than my personal Gmail. I tried changing the email, but it says there is an account under my personal Gmail. So when I try to change my password for that email, it says it is c...

  • Casual Listener
  • When I log into spotify through Facebook, it shows my school email rather than my personal Gmail. I tried changing the email, but it says there is an account under my personal Gmail. So&nbs...
  • charliedisturco
  • Casual Listener
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Password issues (Error code: 3)

Not sure what to do, i've changed my password via the neccessary steps 3 times now and it still says my password is incorrect. Any help would be great!

  • Newbie
  • Not sure what to do, i've changed my password via the neccessary steps 3 times now and it still says my password is incorrect.    Any help would be great!  
  • Mastemine
  • Casual Listener
  • 542 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 542 Views
  • 2 replies
  • 0 likes

Error Code: 3 Password Incorrect

Hello, I have been using Spotify without any issue. However ever since today, I was logged out of all my accounts on all my devices and when I try to sign back in, I use my username/password and then it begins to log me in, like I can see the playlis...

  • Casual Listener
  • Hello,   I have been using Spotify without any issue. However ever since today, I was logged out of all my accounts on all my devices and when I try to sign back in, I use my username/password...
  • 258 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 258 Views
  • 0 replies
  • 0 likes

Won't let me sign in

The message after i put my credentials in the sign in says the servers are unavailable(error 404).they have said this for the past 2 days trying to sign in on my laptop on the app and today I tried to sign in on my new phone and says the servers are ...

  • Newbie
  • The message after i put my credentials in the sign in says the servers are unavailable(error 404).they have said this for the past 2 days trying to sign in on my laptop on the app and today I tried t...
  • 164 Views
  • 0 replies
  • 0 likes
  • Account
  • 164 Views
  • 0 replies
  • 0 likes

Cannot remove profile picture

Although there is an option to do so (see screen below), I cannot seem to remove my profile picture. Whenever I go to my profile and click on Change > Remove, the pic does seem to get removed/reverted to the default pic at first. But it doesnt actual...

Bildschirmfoto_2017-11-27_um_18_06_21.png
  • Regular
  • Although there is an option to do so (see screen below), I cannot seem to remove my profile picture. Whenever I go to my profile and click on Change > Remove, the pic does seem to get re...
  • user-removed
  • Not applicable
  • 1508 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Premium
  • 1508 Views
  • 2 replies
  • 1 likes

wellcome to facebook

wellocome to facebook wellocome to facebook wellocome to facebook wellocome to facebook wellocome to facebook wellocome to facebook wellocome to facebook wellocome to facebook wellocome to facebook wellocome to facebook wellocome to facebook wellocom...

  • Regular
  • wellocome to facebook  wellocome to facebook wellocome to facebook wellocome to facebook wellocome to facebook wellocome to facebook wellocome to facebook well...
  • 227 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 227 Views
  • 0 replies
  • 0 likes

Faceboook

facebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfa...

  • Regular
  • facebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfacebookfaceboo...
  • 883 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 883 Views
  • 0 replies
  • 0 likes

Log in to Facebook

facebook login to welcoomfacebook login to welcoomfacebook login to welcoomfacebook login to welcoomfacebook login to welcoom

  • Regular
  • facebook login to welcoomfacebook login to welcoomfacebook login to welcoomfacebook login to welcoomfacebook login to welcoom
  • 181 Views
  • 0 replies
  • 0 likes
  • Account
  • 181 Views
  • 0 replies
  • 0 likes

Payment - how to take advantage of Annual $99 offer?!?!

While on a weekend trip, an offer showed up on my Spotify account to pay an annual $99 fee, which would include two free months. I couldn't check it our at the time and now I can't figure out how to take advantage of this offer. I've explored all of ...

  • Casual Listener
  • While on a weekend trip, an offer showed up on my Spotify account to pay an annual $99 fee, which would include two free months.  I couldn't check it our at the time and now I can't figure out h...
  • SKYYYZ
  • Casual Listener
  • 672 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 672 Views
  • 3 replies
  • 0 likes

Never received my "redeem token" when purchasing the Family Premium account

I already had a free account with Spotify but just purchased a family premium account. I received my invitation and accepted it and it said that I would be able to click on the redeem token or something like that but there is nothing in the email tha...

  • Casual Listener
  • I already had a free account with Spotify but just purchased a family premium account. I received my invitation and accepted it and it said that I would be able to click on the redeem token or someth...
  • 171 Views
  • 0 replies
  • 0 likes
  • Premium
  • 171 Views
  • 0 replies
  • 0 likes

Logging on Spotify through Onkyo amp

Trying to login Spotify through preloaded app on Onkyo amp just won't accept details! Any ideas?

  • Newbie
  •   Trying to login Spotify through preloaded app on Onkyo amp just won't accept details! Any ideas?
  • 166 Views
  • 0 replies
  • 1 likes
  • 166 Views
  • 0 replies
  • 1 likes

Disabled account

My account has been disabled. How do i fix it?

  • Newbie
  • My account has been disabled. How do i fix it?
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

paid via iTunes but no access for music

I have paid for Nov and Dec via iphone iTunes, but I could not get the music successfully since Nov. Could you help me to check and clarify why i still paid but no access for your music. Thanks.

  • Newbie
  • I have paid for Nov and Dec via iphone iTunes, but I could not get the music successfully since Nov. Could you help me to check and clarify why i still paid but no access for your music. Thanks.
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes