Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76543 Views

28 replies

0 likes

  • 76543 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94463 Views

9 replies

2 likes

Account
Login
  • 94463 Views
  • 9 replies
  • 2 likes

Facebook login for multiple family members

I have a free Premium membership via my tv/internet provider. I could not change that to a Family account, so I had to generate a new account to get the Family package, and I did. The free Premium is still active. However, I logged into the new Famil...

Newbie

I have a free Premium membership via my tv/internet provider. I could not change that to a Family account, so I had to generate a new account to get the Family package, and I did. The free Premium is...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Recover deleted account

Is it possible to recover a deleted account? Do they erase it permanently after 7 days? ?

Newbie

Is it possible to recover a deleted account? Do they erase it permanently after 7 days? ? 

542 Views

0 replies

0 likes

Account
Other
Security
Subscription
  • 542 Views
  • 0 replies
  • 0 likes

Using in Different countries

I am living in Turkey . Last year I lived in EU for a 6 months and I could not reach my account during this time. Languages are changed, advertisements are changed. This year I want to take a new premium account but I am going to move to Europe again...

Newbie

I am living in Turkey . Last year I lived in EU for a 6 months and I could not reach my account during this time. Languages are changed, advertisements are changed. This year I want to take a new pre...

Maxim

Spotify Star

368 Views

1 replies

0 likes

Account
Free
Login
Premium
Unlimited
  • 368 Views
  • 1 replies
  • 0 likes

Solved!! Username is not the same as I chose

Hey, pls ignore my bad english My problem is, that I chose during the registration which username I want to use. Spotify did'nt refuse it, so I thought, that its okay. But now, my username is not the same as I tipped in. It says "97n3qy61xk1v6yb5adhm...

Newbie

Hey, pls ignore my bad english 😄 My problem is, that I chose during the registration which username I want to use. Spotify did'nt refuse it, so I thought, that its okay. But now, my username is not...

Maxim

Spotify Star

864 Views

1 replies

0 likes

Account
Login
  • 864 Views
  • 1 replies
  • 0 likes

Cuenta abierta con facebook, si cierro esa cuenta, puedo abrir un nueva con el mismo correo??

Hola!Mi cuenta de Spotify esta abierta con facebook el problema es que ahora quiero acceder solo con el correo sin que este unida a facebook. He mirado el topic de ayuda 'Quiero usar Spotify sin Facebook' pero no me sirve ya que no me parece la opcio...

Newbie

Hola! Mi cuenta de Spotify esta abierta con facebook el problema es que ahora quiero acceder solo con el correo sin que este unida a facebook. He mirado el topic de ayuda 'Quiero usar Spotify sin Fa...

520 Views

0 replies

0 likes

  • 520 Views
  • 0 replies
  • 0 likes

Subscribed but cant login

Hello,My spotify account is connected to Facebook. I was logged in, paid for subscription. After that logged out. Now when trying to log in again, I receive an error, stating that the credentials are wrong. After that tried to reset my password, by e...

Newbie

Hello, My spotify account is connected to Facebook. I was logged in, paid for subscription. After that logged out. Now when trying to log in again, I receive an error, stating that the credentials a...

322 Views

0 replies

0 likes

Account
Subscription
  • 322 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot upgrade - empty web page

I would like to upgrade my account, however the /hu/purchase/panel page shows an empty white page.There are javascript errors on the page, namely it cannot load 2 different js bundles from fastly.net (offer-panel and sessioncam), and possibly therefo...

Newbie

I would like to upgrade my account, however the /hu/purchase/panel page shows an empty white page. There are javascript errors on the page, namely it cannot load 2 different js bundles from fastly.n...

Icg

Newbie

6875 Views

75 replies

1 likes

  • 6875 Views
  • 75 replies
  • 1 likes

Signed up with FB, but when I try logging in it says there's no Spotify connected.

Created an account ages ago with my FB. When I attempt to login I receive a message that there's no Spotify account connected to my FB, please sign up. When I try to sign up, I receive a message that "something went wrong." When I try resetting my pa...

Newbie

Created an account ages ago with my FB. When I attempt to login I receive a message that there's no Spotify account connected to my FB, please sign up. When I try to sign up, I receive a message that...

301 Views

0 replies

0 likes

  • 301 Views
  • 0 replies
  • 0 likes

[SOLVED] i paid 0,99TL but not premium!

Hi,i paid 0,99TL (21.11.2017)but my account is not premium! EditProblem solved.22.12.2017

Newbie

Hi, i paid 0,99TL (21.11.2017) but my account is not premium!     Edit Problem solved. 22.12.2017

360 Views

0 replies

0 likes

Premium
  • 360 Views
  • 0 replies
  • 0 likes

Logged In & Paid premium /w Facebook account, but my free account is on other email

Hi, I have had a free account for two years. Got message to upgrade to premium. I logged in using Facebook, and paid. My Facebook account is conntected to gmail. My spotify account is linked to hotmail. I want to be able to access my existing spotify...

Newbie

Hi, I have had a free account for two years. Got message to upgrade to premium. I logged in using Facebook, and paid. My Facebook account is conntected to gmail. My spotify account is linked to hotma...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Video play for non-US users

I am a user in Hong Kong and I can hardly listen to curated playlists anymore because they are becoming more and more full of videos that are not available to be played in Hong Kong. The problem is that rather than just skip the video, Spotify stops ...

Casual Listener

I am a user in Hong Kong and I can hardly listen to curated playlists anymore because they are becoming more and more full of videos that are not available to be played in Hong Kong. The problem is t...

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
  • 0 likes

How i can block bands from my weekly playlist

i have a big problem with the weekly playlist this week there was a nazi band in this list... i was really really close to the "end subscribtion" button.get that freaking nazi band out of my spotify. so when i have frei.wild a second time in my playl...

Newbie

i have a big problem with the weekly playlist this week there was a nazi band in this list... i was really really close to the "end subscribtion" button. get that freaking nazi band out of my spotif...

HarleyQuim

Newbie

443 Views

1 replies

3 likes

  • 443 Views
  • 1 replies
  • 3 likes

Family Package

I have been added to a family package. But before I was added I had a free premium trail on my account. On my account it says I am still under the free trail although I have confirmed for the family package. Will I have to wait for the trail to end t...

Newbie

I have been added to a family package. But before I was added I had a free premium trail on my account. On my account it says I am still under the free trail although I have confirmed for the family ...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Cant sign in via Facebook

When trying to login via Facebook it tells me to go online in order to login but I can' go online with logging in!

Newbie

When trying to login via Facebook it tells me to go online in order to login but I can' go online with logging in!  

279 Views

0 replies

0 likes

Account
  • 279 Views
  • 0 replies
  • 0 likes

I cant change my country

I cant change my country. Im currently shown as being in Turkey but I moved. Im trying to pay with my US bank account but cant. Im trying to change my country but the change country dropdown is greyed out.

Casual Listener

I cant change my country. Im currently shown as being in Turkey but I moved. Im trying to pay with my US bank account but cant. Im trying to change my country but the change country dropdown is greye...

263 Views

0 replies

0 likes

Account
Premium
Subscription
  • 263 Views
  • 0 replies
  • 0 likes

Cant loggin

Recently subscriped to the premium package with 3mths for 99c. I now cant log in. I get the following message .. 'Please go online to connect to spotify'. I am connected to the internet.TIA

Newbie

Recently subscriped to the premium package with 3mths for 99c. I now cant log in. I get the following message .. 'Please go online to connect to spotify'. I am connected to the internet. TIA 

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Premium account can’t log in

I created my account when I was in Sweden but have been in Australia for three months now and have been using Spotify every day. But when I was going to use the app today I had been outlogged and could not sign in again because it said that you could...

Newbie

I created my account when I was in Sweden but have been in Australia for three months now and have been using Spotify every day. But when I was going to use the app today I had been outlogged and cou...

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes

Need to change my payment details and my current country of residence, can't seem to do either

I need to change my payment details because the bank account I have on file doesn't have enough money in it. This is because I moved to a different country this year but never updated my payment details. Now I need to update my payment details to my ...

Newbie

I need to change my payment details because the bank account I have on file doesn't have enough money in it. This is because I moved to a different country this year but never updated my payment deta...

393 Views

0 replies

0 likes

  • 393 Views
  • 0 replies
  • 0 likes

I don't want to lose all my music

So soon we have to sign in with Facebook but I no longer use the email my Facebook has saved. I've changed it on there but it still wants me to sign in with my old email. Problem here, the email I do use has all my music on spotify. So now I have to ...

Visitor

So soon we have to sign in with Facebook but I no longer use the email my Facebook has saved. I've changed it on there but it still wants me to sign in with my old email. Problem here, the email I do...

258 Views

0 replies

0 likes

Account
  • 258 Views
  • 0 replies
  • 0 likes