Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83223 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
104160 Views
10 replies
3 likes
Just new to Spotify and struggling to change location in my account. Currently I'm in USA with UK mobile phone but want to use Spotify in Poland. I've singed up but account settings only allows me to have Great Britain. Any way to get it changed? I'v...
Just new to Spotify and struggling to change location in my account. Currently I'm in USA with UK mobile phone but want to use Spotify in Poland. I've singed up but account settings on...
Spotify Star
321 Views
1 replies
0 likes
I was playing music like i usually do, when suddenly another device was playing my spotify. spotify would not let me switch devices and kept saying "you are listening on MOUAD", however when i press continue listening, it kept playing music on my dev...
I was playing music like i usually do, when suddenly another device was playing my spotify. spotify would not let me switch devices and kept saying "you are listening on MOUAD", however when i ...
Spotify Star
311 Views
1 replies
0 likes
Can’t log into my Spotify account because it’s saying I’m abroad but I haven’t even left the country
Can’t log into my Spotify account because it’s saying I’m abroad but I haven’t even left the country
375 Views
0 replies
0 likes
I have signed up for premium on my android phone. And now I have downloaded the spotify app to my iPod touch. I've logged into this app from this device thinking my library would be there to listen too. It's all blank so I was wondering it it's possi...
I have signed up for premium on my android phone. And now I have downloaded the spotify app to my iPod touch. I've logged into this app from this device thinking my library would be there to listen t...
Spotify Star
461 Views
1 replies
0 likes
Hi everyone!A few months ago, I've subscribed my playlist to Martin Garrix website, so when he released his new song "There For You", it would be automatically added to my playlist. But there's a problem: EVERY SINGLE NEW SONG by him are currently be...
Hi everyone! A few months ago, I've subscribed my playlist to Martin Garrix website, so when he released his new song "There For You", it would be automatically added to my playlist. But there's a p...
Spotify Star
501 Views
1 replies
0 likes
I have one account I used but I just got a new phone so I have to log back in. When I put my email in it brings me to a different account not my original, I know the account is not deleted because I still have it on my PlayStation. How can i login to...
I have one account I used but I just got a new phone so I have to log back in. When I put my email in it brings me to a different account not my original, I know the account is not deleted because I ...
586 Views
0 replies
0 likes
Hello i paid for a family account today but it doesnt work... i tried to add someone else on my account but i dont find where to add him.
Hello i paid for a family account today but it doesnt work... i tried to add someone else on my account but i dont find where to add him.
Newbie
421 Views
1 replies
0 likes
I have someone who found out my password somehow and has been using my account to listen on an echo dot, but I changed my password and it is still linked and I don't know how to stop them from using my account on it but I don't have physical access t...
I have someone who found out my password somehow and has been using my account to listen on an echo dot, but I changed my password and it is still linked and I don't know how to stop them from using ...
3650 Views
0 replies
0 likes
Hi, thanks to facebook my premium account has been payed for my wife's account instead of mine. How can I correct the payment to the correct user? Greetings, Paul
Hi, thanks to facebook my premium account has been payed for my wife's account instead of mine. How can I correct the payment to the correct user? Greetings, Paul
242 Views
0 replies
0 likes
Can I use my credit card issued in another country - e.g. Egypt, (where Spotify is not yet available?) to upgrade to Premium?
Can I use my credit card issued in another country - e.g. Egypt, (where Spotify is not yet available?) to upgrade to Premium?
Spotify Star
616 Views
3 replies
0 likes
Bonjour, je m'adresse a vous car j'ai un souci, un prelevement de 9,99 euros pour un abonnement Premium est apparu sur mon compte bancaire en date du 14 dec, qui n'a jamais ete demande. J'ai verifie sur le profil via l'application Android de mon tele...
Bonjour, je m'adresse a vous car j'ai un souci, un prelevement de 9,99 euros pour un abonnement Premium est apparu sur mon compte bancaire en date du 14 dec, qui n'a jamais ete demande. J'ai verifie ...
1163 Views
0 replies
0 likes
He intentado por las ultimas 3 semanas pagar el servicio premium de spotify y no puedo, cuando le pongo todos los datos de mi tarjeta me dice "Ups, parece que tu tarjeta o proveedor de pago estan teniendo un mal dia, intentalo de nuevo" sin embargo y...
He intentado por las ultimas 3 semanas pagar el servicio premium de spotify y no puedo, cuando le pongo todos los datos de mi tarjeta me dice "Ups, parece que tu tarjeta o proveedor de pago esta...
Casual Listener
5686 Views
24 replies
4 likes
HelloI've just subscribed a Premium account using my Facebook infos.Everything seemed gone right but, when I went to my account overview page, I can see an old e-mail address of mine I had years ago and closed by now, instead of the right e-mail addr...
Hello I've just subscribed a Premium account using my Facebook infos. Everything seemed gone right but, when I went to my account overview page, I can see an old e-mail address of mine I had y...
379 Views
0 replies
0 likes
if im travelling abroad,for example my account is philippine,but i want to subscribe to premium when i reach indonesia,does it mean my premium will go back to free again when i go back to the philippine?or it will still be premium even though im payi...
if im travelling abroad,for example my account is philippine,but i want to subscribe to premium when i reach indonesia,does it mean my premium will go back to free again when i go back to the philipp...
Spotify Star
25216 Views
5 replies
0 likes
Jag har fått ett presentkort men när jag slår in koden får jag svaret "Premium-koden kan inte användas för ditt konto. Det beror troligtvis på att du har en befintlig Premium-prenumeration som inte kan kombineras med en Premium-kod." Måste jag avslut...
Jag har fått ett presentkort men när jag slår in koden får jag svaret "Premium-koden kan inte användas för ditt konto. Det beror troligtvis på att du har en befintlig Premium-prenumeration som inte k...
Newbie
957 Views
2 replies
1 likes
Hi! I just noticed that my account is linked to a "PS4-565" that is not mine and can't unlink it. I have tried logging out of all devices and then changing the password but it still appears on the devices list. I have never had a PS4 or logged into o...
Hi! I just noticed that my account is linked to a "PS4-565" that is not mine and can't unlink it. I have tried logging out of all devices and then changing the password but it still appears on the de...
383 Views
0 replies
0 likes
Hello Spotify I'm a spotify premium and spotify family member. For some reason I can't login anymore in to my main admin account and I don't get an email to reset the passwort. My account name is vinceleber. I have the users and passwords of all fami...
Hello Spotify I'm a spotify premium and spotify family member. For some reason I can't login anymore in to my main admin account and I don't get an email to reset the passwort. My account na...
318 Views
0 replies
0 likes
I'm mildly frustrated. Actually pissed off is a better word. I have tried and tried and tried to reactivate premium not once, but twice after paying for it and not receiving Premium status the first time, I went on to pay for it TWICE and it still ha...
I'm mildly frustrated. Actually pissed off is a better word. I have tried and tried and tried to reactivate premium not once, but twice after paying for it and not receiving Premium status the first ...
Not applicable
515 Views
3 replies
0 likes
My daughter upgraded her account to family premium. But each time I attempt to start my account, this site is asking me to input my payment information. How do you start an account under someone else's billing?
My daughter upgraded her account to family premium. But each time I attempt to start my account, this site is asking me to input my payment information. How do you start an account under ...
Community Legend
292 Views
1 replies
0 likes
How I can delete my spotify aacount when I have logged in with facebook but I have deleted facebook now so it doesn't let me log in anymore??
How I can delete my spotify aacount when I have logged in with facebook but I have deleted facebook now so it doesn't let me log in anymore??
280 Views
0 replies
0 likes
