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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76534 Views

28 replies

0 likes

  • 76534 Views
  • 28 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94413 Views

9 replies

2 likes

Account
Login
  • 94413 Views
  • 9 replies
  • 2 likes

Following friends

I'm trying to link my Facebook profile with my Spotify in order to follow friends but it keeps entering me into this click cycle purgatory. How do I link them?

Newbie

I'm trying to link my Facebook profile with my Spotify in order to follow friends but it keeps entering me into this click cycle purgatory. How do I link them?

MauriceMV

Spotify Star

235 Views

1 replies

0 likes

Account
  • 235 Views
  • 1 replies
  • 0 likes

dos cuentas

hola, disculpa tengo dos cuentas spotify una premium donde no tengo las canciones de mi otra cuenta gratis, esto debido a que me equivoque de cuenta al comprar la premium, desde ya gracias una cuenta esta con kpobleteolivares@gmail.com (premium)y la ...

Newbie

hola, disculpa tengo dos cuentas spotify una premium donde no tengo las canciones de mi otra cuenta gratis, esto debido a que me equivoque de cuenta al comprar la premium, desde ya gracias   u...

245 Views

0 replies

0 likes

  • 245 Views
  • 0 replies
  • 0 likes

Profile picture

Hi, I'm an artist. I use "Spotify for artists" to change my profile picture, but recently occurred an error: The icon of my artist profile isn't visible.

Newbie

Hi, I'm an artist. I use "Spotify for artists" to change my profile picture, but recently occurred an error: The icon of my artist profile isn't visible. 😕

ant13

Casual Listener

409 Views

2 replies

0 likes

Account
  • 409 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium Family Plan Roomate cant join

I made a spotify premium plan for all my roomates and I. It wored for one of them, but for the other, when they click the accept invite link, it redirects them back to the subscription page, doing nothing. please help

Casual Listener

I made a spotify premium plan for all my roomates and I. It wored for one of them, but for the other, when they click the accept invite link, it redirects them back to the subscription page, doing no...

haydee112513

Newbie

1246 Views

4 replies

0 likes

  • 1246 Views
  • 4 replies
  • 0 likes

Remove access to spofity in my home.

I uised to have friends with spotify. now i dont. At several points i allowed my former friends with spotify to connect to my home receiver. at first things where fine, bu thten one day myu receiver started switching to and playing spotify on its own...

Newbie

I uised to have friends with spotify.  now i dont.  At several points i allowed my former friends with spotify to connect to my home receiver.  at first things where fine, bu thten one...

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
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Tenho conta premium mas o site nao me da a opcao de cancelar assinatura

Estou com duas contas premium e quero cancelar uma delas, pois estou sendo cobrada a dois meses dobrado pelo mesmo servico. Mas quando entro no site, no campo de assintura, o site nao reconhece que sou premium e nao me da a opcao de cancelar e a opca...

Newbie

Estou com duas contas premium e quero cancelar uma delas, pois estou sendo cobrada a dois meses dobrado pelo mesmo servico. Mas quando entro no site, no campo de assintura, o site nao reconhece que s...

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

Solved!! Becoming a rockstar.

Hi, i wanted to know how did you guys become rockstars because i've been trying to be a rockstar for a while now just because i want to customize my playlists. I am currently a Concert VIP and it says i should be able to change my avatar without face...

Music Fan

Hi, i wanted to know how did you guys become rockstars because i've been trying to be a rockstar for a while now just because i want to customize my playlists. I am currently a Concert VIP and it say...

revexxed

Newbie

8849 Views

6 replies

1 likes

Other
  • 8849 Views
  • 6 replies
  • 1 likes

Solved!! Cannot pay by mobile!

Hi, I cannot pay with boku no more. I used to now I cannot.I just topped up to buy the spotify 3 month deal. Im on o2.

Newbie

 Hi, I cannot pay with boku no more. I used to now I cannot. I just topped up to buy the spotify 3 month deal. Im on o2.

Lovitawfrost

Newbie

1068 Views

2 replies

0 likes

Premium
  • 1068 Views
  • 2 replies
  • 0 likes

a premium subscription taken on the wrong account

i got premium on the wrong account which i was logged in when i bought premium. now i want to merge my free facebook account with my premium account so i still have all my saved songs. or if this is faster: i just want to have my premium subscription...

Visitor

i got premium on the wrong account which i was logged in when i bought premium. now i want to merge my free facebook account with my premium account so i still have all my saved songs.   or if...

Maxim

Spotify Star

260 Views

1 replies

0 likes

Account
Premium
  • 260 Views
  • 1 replies
  • 0 likes

My account keeps getting hacked.

About 4 months ago some weird devices started appearing in my Spotify.Sometimes multiple devices, ranging from ASUS-TOOJ which is on my account as i type this, an Iphone U and so on.To me this issue concerns me, my spotify account is linked to my Fac...

Newbie

About 4 months ago some weird devices started appearing in my Spotify. Sometimes multiple devices, ranging from ASUS-TOOJ which is on my account as i type this, an Iphone U and so on. To me this is...

250 Views

0 replies

0 likes

Other
Security
  • 250 Views
  • 0 replies
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annoying problem with my account!

i wanted to create an account and start my spotify journey but it said my email is already taken. i figured i mustve made an account a long time ago and forgot about it, so i hit "i forgot my password" and put my email in there. it said the following...

Casual Listener

i wanted to create an account and start my spotify journey but it said my email is already taken. i figured i mustve made an account a long time ago and forgot about it, so i hit "i forgot my passwor...

annoyed12

Casual Listener

308 Views

1 replies

0 likes

Account
Login
  • 308 Views
  • 1 replies
  • 0 likes

Cancelamento do plano familia

Ola , fiz a adesao do plano premium e posterior mente do plano familia, quando fui cancelar, fiz o desligamento do plano premium e agora quero fazer do plano familia , porem nao consigo efetuar. Alguem me ajuda plz.

Newbie

Ola , fiz a adesao do plano premium e posterior mente do plano familia, quando fui cancelar, fiz o desligamento do plano premium e agora quero fazer do plano familia , porem nao consigo efetuar. Algu...

272 Views

0 replies

0 likes

Premium
  • 272 Views
  • 0 replies
  • 0 likes

(Partnership) Spotify for Cafes in Singapore

Hi there!Just wanna check whom to address this inquiry....Can I have any contacts to whom I can liaise with regarding corporate inquiries? We would like spotify to provide music for our cafe outlets in Singapore. Hope someone can help me out. Thanks!

Newbie

Hi there! Just wanna check whom to address this inquiry....Can I have any contacts to whom I can liaise with regarding corporate inquiries? We would like spotify to provide music for our cafe outlet...

Maxim

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Change home country, while keeping payment method

Hi there,I want to get the Spotify student discount, so I went to the Spotify internet side and created an account at unidays. Unidays confirmed my German student status, but i'm blocked if I want to proceed further to get the discount. I am living i...

Newbie

  Hi there, I want to get the Spotify student discount, so I went to the Spotify internet side and created an account at unidays. Unidays confirmed my German student status, but i'm block...

Maxim

Spotify Star

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Card Issues

Hi there,I'm currently living in Milan and I have only an Israeli credit cardfor some reason i can't use it for paying Spotifywhat can be done?

Casual Listener

Hi there, I'm currently living in Milan and I have only an Israeli credit card for some reason i can't use it for paying Spotify what can be done? 

Maxim

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Logg in problems

I have premium but can not open Spotify i my telephoneuser name ******@gmail.com

Newbie

I have premium but can not open Spotify i my telephone user name ******@gmail.com

Maxim

Spotify Star

415 Views

3 replies

0 likes

Account
  • 415 Views
  • 3 replies
  • 0 likes

2 different promotions for 2 different accounts

Hi, A quick question.. Why am I getting the offer of Eur6.99 for 3 months whilst a family member is getting the Eur 0.99 for 3 months offer and we both live in the same household ? Thank you

Casual Listener

Hi,    A quick question..  Why am I getting the offer of Eur6.99 for 3 months whilst a family member is getting the Eur 0.99 for 3 months offer and we both live in the same household...

Maxim

Spotify Star

445 Views

5 replies

0 likes

  • 445 Views
  • 5 replies
  • 0 likes

My boyfriend doesn't get my invite

Hi! Tried to invite my boyfriend to my Family-account, twice yesterday and once today.He doesn't get the invite. We've checked the spam folder, nothing there. I've sent the invite to the same address as is used for his existing Spotify-account. Is th...

Newbie

Hi!   Tried to invite my boyfriend to my Family-account, twice yesterday and once today. He doesn't get the invite. We've checked the spam folder, nothing there. I've sent the invite to the s...

191 Views

0 replies

0 likes

  • 191 Views
  • 0 replies
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How to cancel subscription

Hi. Last month, i tried the premium subscription for RM14.90 a month. Adn i want to cancel it. But, i can't cancel it and already cut my credit for this month. It says I'm a free users but actually i already paid for it. And also i tried log in using...

Newbie

Hi. Last month, i tried the premium subscription for RM14.90 a month. Adn i want to cancel it. But, i can't cancel it and already cut my credit for this month. It says I'm a free users but actually i...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

Can't change my country

I changed my country when I was in the US for more them 1 year and now I can't change it back to The Netherlands. This makes that I can't open my Spotify account anymore and I can't take Spotify Premium.

Newbie

I changed my country when I was in the US for more them 1 year and now I can't change it back to The Netherlands. This makes that I can't open my Spotify account anymore and I can't take Spotify...

173 Views

0 replies

0 likes

  • 173 Views
  • 0 replies
  • 0 likes