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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420198 Views
  • 965 replies
  • 108 likes
  • Account
  • 420198 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185868 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185868 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103262 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103262 Views
  • 69 replies
  • 10 likes

Superuser Contribution Buenas tardes, tengo 2 cuentas en Spotify vinculadas y las quiero cerrar para abrir una nueva.

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudar.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS 10...

  • Visitor
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudar. Plan Gratis/Premium País   Dispositivo (iPhone 8, Sa...
  • Dian
  • Spotify Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • Account
  • 458 Views
  • 1 replies
  • 0 likes

Subscription

My Question or IssueI am a premium member and I want to stop the subscrition but I forgot my email and password

  • Visitor
  •     My Question or Issue I am a premium member and I want to stop the subscrition but I forgot my email and password
  • Loxer
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • Premium
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution deactivate spotify connect

I have Spotify running on two devices: At home and on my phone. Music is playing at home. When I'm on the road, I listen to podcasts on my phone. Unbearably, Spotify syncs the current playlist across devices. There is no way to disable remote control...

  • Casual Listener
  • I have Spotify running on two devices: At home and on my phone. Music is playing at home. When I'm on the road, I listen to podcasts on my phone. Unbearably, Spotify syncs the current playlist across...
  • DjungarianKing
  • Visitor
  • 1155 Views
  • 3 replies
  • 2 likes
  • 1155 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution personal playlist

PlanPremiumCountryRomaniaDevice(Samsung Galaxy S21)Operating System(Android Oreo) My Question or IssueHello, few years ago I create a playlist where I collect different albums related to a very niche genre - byzantine music. The playlist contain sacr...

  • Music Fan
  • Plan Premium Country Romania Device (Samsung Galaxy S21) Operating System (Android Oreo)   My Question or Issue Hello, few years ago I create a playlist where I collect different ...
  • Lyubka
  • Moderator
  • 546 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 546 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution hide my follower

hello, my appologyse for my bad english.I would like know how can i hide the followers of my account.I don't want my friend on fancebook can see other friends on spotify. I hope you understand me.thanks.

  • Visitor
  • hello,  my appologyse for my bad english. I would like know how can i hide the followers of my account. I don't want my friend on fancebook can see other friends on spotify.   I hope y...
  • ParentalControl
  • Composer
  • 20009 Views
  • 9 replies
  • 2 likes
  • Account
    Other
    Security
  • 20009 Views
  • 9 replies
  • 2 likes

Solved!! My account suddenly switched from premium to free version

PlanPremiumCountryGermanyDeviceMoto G5SOperating SystemAndroid My Question or IssueI use spotify premium for ages and never had any issues. Today I woke up and my account was switched to the free version. I didn't change anything! I recieved an invoi...

  • Newbie
  • Plan Premium Country Germany Device Moto G5S Operating System Android   My Question or Issue I use spotify premium for ages and never had any issues. Today I woke up and my account was...
  • Maxim
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 296 Views
  • 1 replies
  • 0 likes

Spotify logged out bu itself and ı can't log in

PlanPremium ÜlkeTurkey CihazSamsung Galaxy S22İşletim sistemiAndroid 13 Sorum veya SorunumWhen I logged into spotify, it automatically logged out of my account and did it a few more time. Now when I try to login again it says ''This email and passwor...

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  • Casual Listener
  • Plan Premium  Ülke Turkey   Cihaz Samsung Galaxy S22 İşletim sistemi Android 13   Sorum veya Sorunum When I logged into spotify, it automatically logged out of my account an...
  • Maxim
  • Spotify Star
  • 574 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 574 Views
  • 5 replies
  • 0 likes

can't log into spotify account

i use spotify on my ps4 but when i changed my playstation account's email, i was unable to log into the spotify account on pc.

  • Visitor
  • i use spotify on my ps4 but when i changed my playstation account's email, i was unable to log into the spotify account on pc.
  • Luan
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 408 Views
  • 1 replies
  • 0 likes

Profile picture and username not changing on laptop

Hi, i have a free spotify account (I dont know if this has anything to do with it) and whenever i change my profile picture or name on my Phone it stays the same on my laptop. I have tried logging in and out to update it but the only thing that works...

  • Visitor
  • Hi, i have a free spotify account (I dont know if this has anything to do with it) and whenever i change my profile picture or name on my Phone it stays the same on my laptop. I have tried logging in...
  • kaworu_bloodpaw
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify suddenly thinks I am in Malaysia

I am in the UK and currently on the Free plan (having been on Premium a number of times before). When I go to upgrade to Premium again, it thinks I am in Malaysia and offers me a subscription in Malaysian currency. My Account still shows that I am ba...

  • Visitor
  • I am in the UK and currently on the Free plan (having been on Premium a number of times before).  When I go to upgrade to Premium again, it thinks I am in Malaysia and offers me a subscription i...
  • user-removed
  • Not applicable
  • 636 Views
  • 4 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 636 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't access my account overview

When I try to access my account overview on family, i just can't. so what can I do?

  • Casual Listener
  • When I try to access my account overview on family, i just can't. so what can I do?
  • Dian
  • Spotify Legend
  • 1657 Views
  • 4 replies
  • 1 likes
  • Account
  • 1657 Views
  • 4 replies
  • 1 likes

Superuser Contribution I can't access the podcast "Boys Club".

"Boys Club: Macht und Missbrauch bei Axel Springer" does neither appear in my search-results nor in the podcast-charts although it should be listed there.

  • Visitor
  • "Boys Club: Macht und Missbrauch bei Axel Springer" does neither appear in my search-results nor in the podcast-charts although it should be listed there.
  • WaltMcTender
  • Casual Listener
  • 1158 Views
  • 11 replies
  • 2 likes
  • 1158 Views
  • 11 replies
  • 2 likes

Unable to update payment method

I am unable to update my payment method. The Spotify Help topic directs me to:1. Log in to your account page.2. Under Your plan, click UPDATE next to your payment method.3. Enter a new payment method.However after logging in from a desktop web browse...

  • Visitor
  • I am unable to update my payment method. The Spotify Help topic directs me to: 1. Log in to your account page. 2. Under Your plan, click UPDATE next to your payment method. 3. Enter a new payment ...
  • Maxim
  • Spotify Star
  • 1084 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1084 Views
  • 1 replies
  • 0 likes

Solved!! Account overview not loading

PlanPremiumCountryUSADeviceAllOperating SystemAll My Question or IssueThe page won't load any content. I can't access anything except the log out functions. This appears to have started on May 1 around 5:00 PM. What is going on over there? Tried acce...

  • Casual Listener
  • Plan Premium Country USA Device All Operating System All   My Question or Issue The page won't load any content. I can't access anything except the log out functions. This appears to h...
  • yojaredigital
  • Casual Listener
  • 505 Views
  • 1 replies
  • 0 likes
  • Account
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema dirección en cuenta Duo

PlanPremium DuoCountryColombia Estoy tratando de compartir el link para incluir a familiar en la cuenta duo y aún cuando ingresa exactamente la misma dirección que tengo yo como titular de la cuenta (según aparece en mi perfil de Spotify, le indicia ...

  • Newbie
  •   Plan Premium Duo Country Colombia   Estoy tratando de compartir el link  para incluir a familiar en la cuenta duo y aún cuando ingresa exactamente la misma dirección que tengo ...
  • Alex
  • Spotify Legend
  • 3679 Views
  • 7 replies
  • 1 likes
  • Premium
  • 3679 Views
  • 7 replies
  • 1 likes

Superuser Contribution Opportunity to improve

I wanted to change my email from **bleep** to **bleep**but you say that the David51...... email is already in use. How can that be?Your numerous help suggestions have not covered this situation and so I have nowhere else to turn but here.

  • Visitor
  • I wanted to change my email from **bleep** to  **bleep** but you say that the David51...... email is already in use.  How can that be? Your numerous help suggestions have not cover...
  • BabyEcho0_YT
  • Roadie
  • 270 Views
  • 2 replies
  • 1 likes
  • 270 Views
  • 2 replies
  • 1 likes

Can't access to my account

PlanPremiumCountryMexicoDeviceSamsung A21sOperating SystemAndroid My Question or IssueHi. My name is Elias Rubio I can't access to my account since it was linked to my deleted Facebook account. What can I do? It's not recognizing my user name and I d...

  • Newbie
  • Plan Premium Country Mexico Device Samsung A21s Operating System Android   My Question or Issue Hi. My name is Elias Rubio    I can't access to my account since it was link...
  • Maxim
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution account deleted

PlanFree DeviceIPhone 11, Mac OS, PC My Question or Issuei can't login to my old spotify account, i have all messages on mail that confirms i bought a premium, but i can change password or login to this acc, can it be deleted?

  • Visitor
  • Plan Free   Device IPhone 11, Mac OS, PC   My Question or Issue i can't login to my old spotify account, i have all messages on mail that confirms i bought a premium, but i can chang...
  • OscarDC
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
  • 158 Views
  • 1 replies
  • 0 likes

Can't change my account region

PlanPremiumCountryVietnamDeviceBoth Desktop and AndroidMy Question or IssueI don't know if this able to fix or not but every time I tried to update my account's country by click on "change country" and choose any country this happened.Even though I a...

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  • Casual Listener
  • Plan Premium Country Vietnam Device Both Desktop and Android My Question or Issue I don't know if this able to fix or not but every time I tried to update my account's country by click on "cha...
  • Maxim
  • Spotify Star
  • 846 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 846 Views
  • 5 replies
  • 0 likes

payment being charged to my credit card and I have Free Spotify! How do I stop this!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 150 Views
  • 1 replies
  • 0 likes