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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 398683 Views
  • 949 replies
  • 107 likes
  • Account
  • 398683 Views
  • 949 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171599 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171599 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99122 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99122 Views
  • 68 replies
  • 10 likes

Why are your account policies so ridiculous?

I accidentally created my account with facebook, because I didn't realize the implications. Now I can't change that to sign in with an email. I don't want to use facebook anymore, but I have to keep my account active to use Spotify. If I just nuke it...

  • Casual Listener
  • I accidentally created my account with facebook, because I didn't realize the implications. Now I can't change that to sign in with an email. I don't want to use facebook anymore, but I have to keep ...
  • user-removed
  • Not applicable
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 324 Views
  • 1 replies
  • 0 likes

Solved!! My daughter can't join my Family Plan using the invite. Help!

I've upgraded to Family Plan for myself and one more. I invited my daughter via email and she never got the email. She does get emails from Spotify, but she doesn't get their invites that I've sent several times. I did find the invite URL by clicking...

  • Music Fan
  • I've upgraded to Family Plan for myself and one more. I invited my daughter via email and she never got the email. She does get emails from Spotify, but she doesn't get their invites that I've s...
  • MelGoltz
  • Newbie
  • 9758 Views
  • 40 replies
  • 0 likes
  • Subscription
  • 9758 Views
  • 40 replies
  • 0 likes

Still being charged

I cancelled my subscription with Spotify and am still being charged. I checked for extra accounts and my other one is free too

  • Newbie
  • I cancelled my subscription with Spotify and am still being charged. I checked for extra accounts and my other one is free too
  • Pils
  • Newbie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Mudança de plano

Quando mudo de plano tenho que fazer o cancelamento do anterio primeiro? Por que mudei para o Plano Famiília e não estou conseguindo adicionar meu irmão na conta.

  • Newbie
  • Quando mudo de plano tenho que fazer o cancelamento do anterio primeiro? Por que mudei para o Plano Famiília e não estou conseguindo adicionar meu irmão na conta.
  • Bittencourt
  • Spotify Star
  • 4409 Views
  • 3 replies
  • 1 likes
  • 4409 Views
  • 3 replies
  • 1 likes

How can I rearrange the songs within a recently created playlist?

I have created a playlist and want to move songs to an order that suits me. Please help.Thanks

  • Newbie
  • I have created a playlist and want to move songs to an order that suits me. Please help. Thanks
  • daveandsusan
  • Newbie
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

Superuser Contribution Como cambio la direccion de la cuenta familiar???

Me pidió una dirección al querer invitar a un primo, pero pensaba que era algo sin importancia y lo puse al azar, el caso es que luego el la necesito y pies no se como cambiar eso, cancele y volví a poner la suscripción prremium familiar pero no me a...

  • Casual Listener
  • Me pidió una dirección al querer invitar a un primo, pero pensaba que era algo sin importancia y lo puse al azar, el caso es que luego el la necesito y pies no se como cambiar eso, cancele y volví a ...
  • Amanda155
  • Newbie
  • 7424 Views
  • 10 replies
  • 0 likes
  • Premium
    Subscription
  • 7424 Views
  • 10 replies
  • 0 likes

Solved!! Spotify thinks I'm in the wrong country. Can't change country

I can't get spotify to go online because it thinks I'm in the wrong country. My profile says, that I'm from the USA, but I never made that setting. I'm from germany and have a german IP. I can't change my country in my profile on my own, because its ...

  • Newbie
  • I can't get spotify to go online because it thinks I'm in the wrong country. My profile says, that I'm from the USA, but I never made that setting. I'm from germany and have a german IP. I can't chan...
  • Trentond2003
  • Newbie
  • 26342 Views
  • 176 replies
  • 3 likes
  • 26342 Views
  • 176 replies
  • 3 likes

Loyal Spotify Customer is getting RIPPED OFF.

DEAR SPOTIFY CON ARTISTS and Loyal Spotify Community , I have had the Spotify app for over a year now. I started with free premium 1st and fell in love with the app and it's technologies so i bought it and paid, what i thought was $5 every month for ...

  • Casual Listener
  • DEAR SPOTIFY CON ARTISTS and Loyal Spotify Community ,    I have had the Spotify app for over a year now. I started with free premium 1st  and fell in love with the app and it's tech...
  • becca-moy
  • Newbie
  • 494 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 494 Views
  • 3 replies
  • 0 likes

Unable to cancel 30 day premium trial via phone provider

PLEASE HELP!!I joined the 30 day premium trial last week and now want to cancel as im just not using it enough. I followed the instructions and contacted my phone provider and they cannot see anything on my account even though i have a recipt from Sp...

  • Casual Listener
  • PLEASE HELP!! I joined the 30 day premium trial last week and now want to cancel as im just not using it enough. I followed the instructions and contacted my phone provider and they cannot see anyth...
  • tiggerjess
  • Casual Listener
  • 421 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 421 Views
  • 2 replies
  • 0 likes

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fcvhgfhfhbf

  • Regular
  • fcvhgfhfhbf
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

löschen meines accounts

Bitte liebe spotify community löscht meinen Account

  • Visitor
  • Bitte liebe spotify community löscht meinen Account
  • anton11
  • Casual Listener
  • 8936 Views
  • 19 replies
  • 7 likes
  • 8936 Views
  • 19 replies
  • 7 likes

drgdgf

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  • Regular
  • fcggbhfvh
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Hacked account

My premium account has been hacked. I can't enter in my spotify using my original username and password and when I asked to send my password to my associated email, I have never received it. I am still logging in on my phone but not on my computer an...

  • Casual Listener
  • My premium account has been hacked. I can't enter in my spotify using my original username and password and when I asked to send my password to my associated email, I have never received it.   ...
  • Nickolay
  • Composer
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
  • 201 Views
  • 1 replies
  • 0 likes

Can't login account after payment failed

Hello, Yesterday the payment for my spotify wasn't succesfull but now I can't use my account at all. I can't login on it anymore, nor can I change the password. I've had a playlist in the account which I really want to save, but that isn't possible r...

  • Newbie
  • ...laylist in the account which I really want to save, but that isn't possible right now.   The account name was safethejacq, but apparently I left the playlist as private instead of public..   I t...
  • Nickolay
  • Composer
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 252 Views
  • 1 replies
  • 0 likes

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  • 130 Views
  • 0 replies
  • 0 likes

Payment submited to my creditcard, but I still not able to use the premium features

Hey there, I'm brazilian and I just finished the subscription on spotfy to be able to use the student discount and premium features. I sent the document of university enrollment with the emission date.The problem is that the payment was discounted fr...

  • Newbie
  • Hey there, I'm brazilian and I just finished the subscription on spotfy to be able to use the student discount and premium features. I sent the document of university enrollment with the emission dat...
  • user-removed
  • Not applicable
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Sharing music in Facebook Messenger

I've tried to send music to my friend in Korea but when I share music through messenger, the link doesn't go through.

  • Visitor
  • I've tried to send music to my friend in Korea but when I share music through messenger, the link doesn't go through. 
  • user-removed
  • Not applicable
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Change a country

I downloaded Spotify when I was in USA, I used USA bank account and credit card, now I am back in Czech Republic trying to change my country and put my czech credit card instead of USA because my USA account is already closed and there is no option f...

  • Casual Listener
  • I downloaded Spotify when I was in USA, I used USA bank account and credit card, now I am back in Czech Republic trying to change my country and put my czech credit card instead of USA because my USA...
  • Kucisska
  • Casual Listener
  • 384 Views
  • 3 replies
  • 0 likes
  • Premium
  • 384 Views
  • 3 replies
  • 0 likes

Solved!! My account was randomly create by email

Hello, I never use Spotify before, but recently I get an email to confirm an account. My account was randomly create by email and they use random username as "awy6lw68jfhqmsrvim2yi4ox5". I has managed to change password but I can't change username. C...

  • Newbie
  • Hello, I never use Spotify before, but recently I get an email to confirm an account. My account was randomly create by email and they use random username as "awy6lw68jfhqmsrvim2yi4ox5".  I has ...
  • IguanaSetup
  • Community Legend
  • 764 Views
  • 2 replies
  • 0 likes
  • Account
  • 764 Views
  • 2 replies
  • 0 likes

Unable to change address with facebook account

Hi, i have the problem that im using facebook to login to spotify and i have a family subscription, now my girlfriend got kicked out even after entering the correct zip. i thouhgt ok maybe it was still my old address, but i cant change my address any...

  • Casual Listener
  • Hi,   i have the problem that im using facebook to login to spotify and i have a family subscription, now my girlfriend got kicked out even after entering the correct zip.   i thouhgt o...
  • Nexum
  • Casual Listener
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes