Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I've logged out of my Spotify and can't remember my password. I can't reset it as I believe my account is linked to an old email. I have 2 Spotify accounts. 1 premium account which I'm talking about, and 1 old free account. What is the best option fo...
I created a Spotify premium account and it somehow logged me out. I can't remember the username or email so I can't log in, but I don't want to be paying for an account I can't use. Please help
Hi I need some help please on adding my family to premium. I've logged in however when I press to button to add member of the family the screen says white and doesn't give me any options, please can someone point in the the right direction many thank...
Premium olabilmek icin bir haftalik deneme suresi aldim. 1 hafta sonra premium olmak icin kredi karti ile denedim ama olmadi. Baska bir kredi karti ile denedim yine olmadi. 2. deneyisimde oldu ama bu sefer 3 kere para cekti ve hala premium degilim gi...
I just got a new phone and it's not letting me connect to my Spotify account and my premium is already been paid now what do I do now I cannot get in all my music is in my Spotify account
Hi there, on Friday night (2nd December) I logged into my Spotify account from a stranger's browser on a computer. I did not log out. At many points on Saturday 3rd December, I received notifications from Facebook that someone had logged into my Face...
Buongiorno,da due mesi pago l'abbonamento a PREMIUM FAMILY ma questo mese i miei family members non riescono ad entrare
So. I can't find playlist I deleted from the recovery site. I am 100% sure I'm on the right account etc. Please help!!
I followed all of the instructions for changing my country and it keeps telling me my Canadian credit card is from a country not recognised by Spotify (not true) as well as saying the price is in Euro. I just want to switch my account over to Canada....
Good afternoon spotify. Somone changed my password and email this week and i did not touch a thing on my account seetings for over a year. I just got premium last month. Here is the email I got. PLEASE HELP Hello, Spotify here. We wanted to let you k...
I created my spotfy account with my email address and then linked my facebook - a few years ago. All is fine no problem However, at the end of the month, my email was not recognised or password, but I can log in with facebook, and I have my playlists...
How can i talk with or email someone from Spotify!!?? Idk how or who is using my bank info. I got billed twice for 9.99 And it says to log in with ur emails incase it's from any of them. I did and it doesn't show that i have another Spotify acct. I n...
Hola, Hace ya un tiempo elimine definitivamente mi cuenta de Facebook y olvide que mi cuenta de Spotify estaba conectada a la misma, por ende ya no puedo iniciar sesion, lo cual es logico. Mi problema es que no me deja utilizar el email anterior para...
When I try to purchase spotify premium it says wrong password or that my card have expired or there isn't money on my card. I have changed password, still same result. I have money on my card, it's working, still same result. I'm very frustrated and ...
Hi, i'm currently travelling through Laos and accidentely threw the spotify app off my phone. I was able to re- install the app but cannot log onto my premium account. When I click on log in, nothing happens. I've tried downloading it twice already w...
There is an ongoing $99/year promo for Spotify in Singapore but my ongoing premium subscription just refreshed. Im interested to avail the $99 promo but not sure how it will work with my existing subscription. Please help. Thanks!
I bought the $99 yearly plan but the site still says it will charge $9.99 next week under my old monthly subscription. Is the site going to charge me twice??
like the title says. i cant accses the email my account is linked to, so i can't reset my password. For now I have linked the account to my facebook but i want to use it normaly.
I’ve just added in family account and sent my daughter an invite. When she accepts it it is logging in under my name not hers and will allow her to make account changes...please help
Spotify won't let me log in - but it's not about my username and password. Instead, when I try to log in I get a popup saying "Login failed - You can only use Spotify abroad for 14 days." I'm so confused about what this means? I haven't been abroad a...