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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76583 Views

28 replies

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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94508 Views

9 replies

2 likes

Account
Login
  • 94508 Views
  • 9 replies
  • 2 likes

Trouble Logging In

Hey, So randomly last night my spotify asked me for my password and I had a tough time remembering it. I clicked reset and it said that an email was sent to my inbox about resetting the password. The problem is that I do not remember the email addres...

Newbie

Hey,   So randomly last night my spotify asked me for my password and I had a tough time remembering it. I clicked reset and it said that an email was sent to my inbox about resetting the pass...

238 Views

0 replies

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Solved!!Superuser Contribution Van premium opeens naar free

Hoi, gisteren was ik nog muziek aan het luisteren op mijn spotify premium. Ik word vandaag wakker en ik heb geen premium meer maar een free account. Ik betaal elke maand een factuur en deze maand (november) ook. Hoezo is mijn account dan opeens free?

Casual Listener

Hoi,   gisteren was ik nog muziek aan het luisteren op mijn spotify premium. Ik word vandaag wakker en ik heb geen premium meer maar een free account. Ik betaal elke maand een factuur en deze ...

Merry92

Casual Listener

760 Views

2 replies

0 likes

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  • 2 replies
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It’s saying my Number is not valid I’m for Ireland

I want to get an account but it is saying my number is not valid I’m from Ireland

Newbie

I want to get an account but it is saying my number is not valid I’m from Ireland 

256 Views

0 replies

0 likes

  • 256 Views
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Please hekp cant install from app store as showing old account

Please can someone help? I have just got spotify as part of a phone deal, I have gone to download the app on my iphone but at that point shows an account i must have tries a few years ago for a trial, i dont want this how do i change it please

Newbie

Please can someone help? I have just got spotify as part of a phone deal, I have gone to download the app on my iphone but at that point shows an account i must have tries a few years ago for a trial...

337 Views

0 replies

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payment problem in Turkey

i had been using Spotify for a while by a free account on my computer, and i liked it, i decided to buy, i bought it, i used it 1 month without problem. But i got a mail," we couldn't get your payment" at normally, that's impossible because my creidt...

Newbie

i had been using Spotify for a while by a free account on my computer, and i liked it, i decided to buy, i bought it, i used it 1 month without problem. But i got a mail," we couldn't get your paymen...

449 Views

0 replies

0 likes

Premium
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Account Hacked!

Hello, My account was hacked and then my e-mail address and password were changed. I know have no way to access my account. I am unable to get in touch with support because I am unable to log in to my account. What do you reccommend I do in a situati...

Newbie

Hello,   My account was hacked and then my e-mail address and password were changed. I know have no way to access my account. I am unable to get in touch with support because I am unable to lo...

Maxim

Spotify Star

344 Views

1 replies

0 likes

Account
  • 344 Views
  • 1 replies
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My account is hacked

So I've been having this issue for a while now. My account is accessed from another country by a hacker. He/She has been bothering me for a while so I changed my password. This hacker maybe triggered and decided to change my e-mail, password for Spot...

Newbie

So I've been having this issue for a while now. My account is accessed from another country by a hacker. He/She has been bothering me for a while so I changed my password. This hacker maybe triggered...

Maxim

Spotify Star

349 Views

1 replies

0 likes

Account
Login
Security
  • 349 Views
  • 1 replies
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Wrapped 2017: "Somethings not working"

I want to get my Wrapped 2017 but I can't. First, Spotify said that they didn't have data. That was strange because I use the app every day, so I found a solution here. Then I get this message: "Somethings not working, so sorry about that. We''ll wor...

Newbie

I want to get my Wrapped 2017 but I can't.  First, Spotify said that they didn't have data. That was strange because I use the app every day, so I found a solution here.   Then I get thi...

636 Views

0 replies

0 likes

Other
Premium
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Can't log in for 2017 wrapped

So I'd been trying for an hour to log into my old Spotify account and I finally was able to find the email and password and was able to log in on my phone. However when I go to chrome and attempt to see my 2017 wrapped, it tells me I have the wrong u...

Newbie

So I'd been trying for an hour to log into my old Spotify account and I finally was able to find the email and password and was able to log in on my phone. However when I go to chrome and attempt to ...

517 Views

0 replies

0 likes

Login
  • 517 Views
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Account got hacked

First time on the community board, long time Spotify member. Somehow, my password got changed, artists, songs, and playlists were either added or removed from my account recently. Luckily, I changed my password. If you haven't changed your password, ...

Newbie

First time on the community board, long time Spotify member. Somehow, my password got changed, artists, songs, and playlists were either added or removed from my account recently. Luckily, I changed ...

272 Views

0 replies

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Playlist disapeared - not even in the "removed playlists list"

Dear Spotify and friends, I need help! My main playlist, with over 22h of songs, where I save every music I like, just disapeared from all the devices - Iphone, Ipad, MiniMac and others with whom I was sharing the playlist devices. The name is Dreams...

Newbie

Dear Spotify and friends, I need help!  My main playlist, with over 22h of songs, where I save every music I like, just disapeared from all the devices - Iphone, Ipad, MiniMac and others with w...

256 Views

0 replies

0 likes

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Can't log-in on PC

I get the following message when I try to log in on my computer running Windows Vista:"Couldn't log in to Spotify What's going onThere's a temporary issue with logging in to Spotify. Sorry about that!What you can do Get the latest Spotify desktop app...

Visitor

I get the following message when I try to log in on my computer running Windows Vista: "Couldn't log in to Spotify What's going on There's a temporary issue with logging in to Spotify. Sorry about ...

405 Views

0 replies

0 likes

Login
  • 405 Views
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email confirmation button

HiThe button to "Confirm my account" is inactive on the email of confirmation.Do you know this problem ?

Newbie

Hi The button to "Confirm my account" is inactive on the email of confirmation.Do you know this problem ?

422 Views

0 replies

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Cannot Link Facebook

Hello! Recently set up a new spotify account (Last ones username was unbearably cringey) When I put in my username I recieved a bunch of random numberical and alphabetical characters, after browsing through the forums for most of the evening it seems...

Newbie

Hello!   Recently set up a new spotify account (Last ones username was unbearably cringey)   When I put in my username I recieved a bunch of random numberical and alphabetical character...

334 Views

0 replies

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Spotify to other country

Good day I have used spotify premium in Philippines and now I just got in here in Saudi Arabia. My premium subscription got paused and I want to resume it. Would there be a possible way to get back to it while im still here in KSA?

Casual Listener

Good day I have used spotify premium in Philippines and now I just got in here in Saudi Arabia. My premium subscription got paused  and I want to resume it. Would there be a possible way to get ...

JineAndre26

Casual Listener

636 Views

2 replies

0 likes

  • 636 Views
  • 2 replies
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Premium family failure

Im subscribed with the family premium for sometime already, i invited my wife and my brother but questions bout address wont allow they to redeem, i tried editing my profile but i cant...

Newbie

Im subscribed with the family premium for sometime already, i invited my wife and my brother but questions bout address wont allow they to redeem, i tried editing my profile but i cant... 

240 Views

0 replies

0 likes

  • 240 Views
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Problema em pagamento com cartao de credito na conta premium

Boa tarde, estou tendo problema para pagar meu Spotify Premium. Ja sou cliente antiga, porem, nao estou conseguindo efetuar o pagamento pelo meu cartao de credito., sendo q ele tem limite e esta liberado. a unica forma de pagamento e com cartao de cr...

Newbie

Boa tarde, estou tendo problema para pagar meu Spotify Premium.   Ja sou cliente antiga, porem, nao estou conseguindo efetuar o pagamento pelo meu cartao de credito., sendo q ele tem limite e ...

365 Views

0 replies

0 likes

Account
Premium
  • 365 Views
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Connected to Facebook, doesn't show my profile pic

I connected my Spotify account to Facebook one. My real name shows now and I can find my Facebook friends here but my profile pic didn't change. On Spotify website it is changed but on mobile app and PC app it isn't.

Newbie

I connected my Spotify account to Facebook one. My real name shows now and I can find my Facebook friends here but my profile pic didn't change. On Spotify website it is changed but on mobile app and...

333 Views

0 replies

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  • 333 Views
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having Premium Family but cant Invite someone

Hi I have a premium family account - but I I click to premium family there is just a block page. What i need to do that i get the window to invite my family members?

Newbie

Hi I have a premium family account - but I I click to premium family there is just a block page.   What i need to do that i get the window to invite my family members?

292 Views

0 replies

0 likes

  • 292 Views
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family account connecting with app

My son has applied the email on his smartphone as a family member but on the app he has no premium ? How do I connect the app with the premium family membership?

Gig Goer

My son has applied the email on his smartphone as a family member but on the app he has no premium ? How do I connect the app with the premium family membership?

342 Views

0 replies

0 likes

Account
  • 342 Views
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  • 0 likes