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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398638 Views
  • 948 replies
  • 107 likes
  • Account
  • 398638 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171579 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171579 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99117 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99117 Views
  • 68 replies
  • 10 likes

Can't connect account with facebook

Hi, I've been trying to connect my Facebook account with my spotify for a while now, but I keep getting the "Sorry there has been a temporary error, please try again later." message.Is there any way to solve this?

  • Newbie
  • Hi, I've been trying to connect my Facebook account with my spotify for a while now, but I keep getting the "Sorry there has been a temporary error, please try again later." message. Is there a...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

probleme coupure du son

BonjourSpotify se coupe au bout de 10mn sur mon mobil sans bluetooth ou avec ; depuis fin août . Je suis obligé de recliquer sur l'application ; ça m'oblige à m'arrêter lorsque je suis en 2 roues . Je possède un compte premium .Ps: les autres sites m...

  • Casual Listener
  • Bonjour Spotify se coupe au bout de 10mn sur mon mobil sans bluetooth ou avec ; depuis fin août . Je suis obligé de recliquer sur l'application ; ça m'oblige à m'arrêter lorsque je suis en 2 roues ....
  • Supermumu
  • Newbie
  • 2183 Views
  • 3 replies
  • 1 likes
  • 2183 Views
  • 3 replies
  • 1 likes

Cant login on computer, everything fine on phone

I've recently moved from Canada to the UK. I've updated the country in my profile and have signed up for a premium account using a UK bank. I can login in just fine on my phone. However when I try to login to the desktop version of Spotify it says: "...

  • Newbie
  • I've recently moved from Canada to the UK. I've updated the country in my profile and have signed up for a premium account using a UK bank. I can login in just fine on my phone. However when I t...
  • 132 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 132 Views
  • 0 replies
  • 0 likes

Premium but still premium nag screen

This is some disaster. I have premium account (YES, I check it), and still this red screen appear on IPod Spotify app. **bleep**? This not working:Log in to your account page. Click Subscription in the menu on the left. Click CHANGE OR CANCEL. Click ...

  • Regular
  • This is some disaster. I have premium account (YES, I check it), and still this red screen appear on IPod Spotify app. **bleep**?   This not working: Log in to your account page. Click Subscr...
  • p0k3m0n
  • Regular
  • 228 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 228 Views
  • 3 replies
  • 0 likes

personal information disappearing from my account. Random number replaces it

Someone please help me please!!!!All my personal information such as my name, email and photo have disappeared from my account and a random number now replaces where my name is meant to be. I tried to log out and back in on my computer and when that ...

  • Casual Listener
  • Someone please help me please!!!! All my personal information such as my name, email and photo have disappeared from my account and a random number now replaces where my name is meant to be. I tried...
  • lilyipsa
  • Casual Listener
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Can't log in with facebook.

I want to cancel my premiumBut i can't log in with my facebook. My spotify app is working wellBut on website i can't log in. So i can't cancel premium nowHow can i do it? I don't wanna waste my money. I couldn't log in with my original account so i m...

  • Newbie
  • I want to cancel my premium But i can't log in with my facebook.  My spotify app is working well But on website i can't log in.  So i can't cancel premium now How can i do it?  I...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

LogOut

So, I have my spotify account logged in on a PS4 that no longer belongs to me. On multiple occassions i've signed all accounts out when the PS4 was playing music as well as offline. I also have changed my account password severally. It for some reaso...

  • Newbie
  • So, I have my spotify account logged in on a PS4 that no longer belongs to me. On multiple occassions i've signed all accounts out when the PS4 was playing music as well as offline. I also have chang...
  • LeoRager
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Finding Username

How do I locate my username?

  • Newbie
  • How do I locate my username?
  • LeoRager
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Account Hacked!?

Support Case: # 09908028My primary premium (student) account (not this one) was hacked earlier today, with the email address being changed to AqWaaB@hotmail.com. I use this account multiple times a day and I've had it for over a year (so all your fan...

  • Newbie
  • Support Case: # 09908028 My primary premium (student) account (not this one) was hacked earlier today, with the email address being changed to AqWaaB@hotmail.com. I use this account multiple ti...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Me cobraron el 1 mes que segun era gratis

Me cobraron el primer mes que era gratis....y en los recibos de spotify me sale con que no me cobraron

  • Visitor
  • Me cobraron el primer mes que era gratis....y en los recibos de spotify me sale con que no me cobraron
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Superuser Contribution CAN'T SIGN IN TRIED EVERYTHING

So I'm having a serious problem here, I cannot log into spotify, I've tried everything. The app, desktop app, online, facebook, everytime I try it says my password and username is incorrect. I only have two emails that I've ever used in my entire lif...

  • Newbie
  • So I'm having a serious problem here,   I cannot log into spotify, I've tried everything. The app, desktop app, online, facebook, everytime I try it says my password and username is incorrect....
  • kather9hertz
  • Newbie
  • 2034 Views
  • 3 replies
  • 2 likes
  • 2034 Views
  • 3 replies
  • 2 likes

Solved!! Can't change country!

I moved from Finland to Sweden one month ago. I just bought a gift card to pay for my premium account but it says "Country mismatch, Spotify Premium codes can only be redeemed by recipients in the same country as the country you bought the e-card in....

  • Newbie
  • I moved from Finland to Sweden one month ago. I just bought a gift card to pay for my premium account but it says "Country mismatch, Spotify Premium codes can only be redeemed by recipients in the sa...
  • PeterBL
  • Newbie
  • 24066 Views
  • 52 replies
  • 1 likes
  • 24066 Views
  • 52 replies
  • 1 likes

Pagamento a mais

Ola.Fiz o upgrade da minha conta para universitário, e no mesmo momento desse upgrade apareceu um pagamento a mais no valor de R$ 10,00. Minhas dúvidas: - Por que disso ? - Agora, como fiz o upgrade no dia 11/11, ele será creditado nesse dia a partir...

  • Newbie
  • Ola. Fiz o upgrade da minha conta para universitário, e no mesmo momento desse upgrade apareceu um pagamento a mais no valor de R$ 10,00.  Minhas dúvidas:  - Por que disso ?  - Ago...
  • francisandrade
  • Newbie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

my problem can be serious

the problem is that when starting my account with Facebook does not enter the menu to listen to my music, and return to the menu to start session, is there any solution?

  • Newbie
  • the problem is that when starting my account with Facebook does not enter the menu to listen to my music, and return to the menu to start session, is there any solution?
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Superuser Contribution Not responding when I press "login"

I just bought a new iPhone 7 and am trying to log into my Spotify account. When it brings up the app it gives me the option to either start an account or login. I keep pressing the login button but it doesn't do anything. I tried to delete the app an...

  • Newbie
  • I just bought a new iPhone 7 and am trying to log into my Spotify account. When it brings up the app it gives me the option to either start an account or login. I keep pressing the login button but i...
  • Mara_F
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account help

Can anyone help with this issue? My son has a premium account and can't remember his user name, email, or password. I keep getting a useless response for the support message thing.

  • Newbie
  • Can anyone help with this issue? My son has a premium account and  can't remember his user name,  email, or password. I keep getting a useless response for the support message thing.
  • Mara_F
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution nombre de usuario

tengo un problema con mi nombre de usuario cuando yo creo mi cuenta puse el nombre de usuario que yo queria pero ahora cuando reviso mi correo de venta un nombre de usuario que no tenía un puesto venta de letras y numeros y no podia entras a mi cuent...

  • Newbie
  • tengo un problema con mi nombre de usuario cuando yo creo mi cuenta puse el nombre de usuario que yo queria pero ahora cuando reviso mi correo de venta un nombre de usuario que no tenía un puesto&nbs...
  • Mara_F
  • Roadie
  • 13711 Views
  • 1 replies
  • 0 likes
  • 13711 Views
  • 1 replies
  • 0 likes

Solved!! accidentally made two accounts, unable to edit the non-facebook account

alright, so i've had a spotify account for a while, and i just picked a regular user name and didn't link it to facebook. about a month or so ago i got a new iphone and i was playing around with apps and whatnot, and i found the spotify app. when i d...

  • Visitor
  • alright, so i've had a spotify account for a while, and i just picked a regular user name and didn't link it to facebook.  about a month or so ago i got a new iphone and i was playing around wit...
  • osornios
  • Spotify Star
  • 7450 Views
  • 45 replies
  • 0 likes
  • 7450 Views
  • 45 replies
  • 0 likes

Email with the wrong format

My brother has an valid email address but i cant send him an invite because spotify says invalid format. Why is this so? There is a standard for email adresses RFC5322 please read it. The email address in question goes like this: firstname_lastname@u...

  • Newbie
  • My brother has an valid email address but i cant send him an invite because spotify says invalid format. Why is this so? There is a standard for email adresses RFC5322 please read it. The email addre...
  • 545 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 545 Views
  • 0 replies
  • 0 likes