Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83480 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
104616 Views
10 replies
3 likes
I can not open a premium account, so I want to use my friend's account. I want to transfer my account on my account to that account as well as the people I follow. can you help me
I can not open a premium account, so I want to use my friend's account. I want to transfer my account on my account to that account as well as the people I follow. can you help me
306 Views
0 replies
0 likes
my son used a false email address to create a free spotify account. for Christmas, he asked if I would upgrade to premium. i agreed and provided a cc#. now, he needs to add his account to a new phone and cannot log into his account because he does no...
my son used a false email address to create a free spotify account. for Christmas, he asked if I would upgrade to premium. i agreed and provided a cc#. now, he needs to add his account to a new phone...
197 Views
0 replies
0 likes
I had an issue with spotify desktop client (Windows 10) where it showed as offline despite me having an internet connection. After fidddling for a while I tried to fix this with a re-install. After installing the desktop client again I am now no long...
I had an issue with spotify desktop client (Windows 10) where it showed as offline despite me having an internet connection. After fidddling for a while I tried to fix this with a re-install. After i...
280 Views
0 replies
0 likes
I can still log in using my associated facebook account - how can I change the password/associated email address if someone else is using it?
I can still log in using my associated facebook account - how can I change the password/associated email address if someone else is using it?
Casual Listener
307 Views
1 replies
0 likes
I can't log in my account. It says "The email address you provided is not associated with an active Spotify account." How to deal with this? Thanks!
I can't log in my account. It says "The email address you provided is not associated with an active Spotify account." How to deal with this? Thanks!
179 Views
0 replies
0 likes
Boa tarde, estou muito chateada porque tinha uma conta gratis no e mail < mod snip email > e tive que fazer outra conta no gmail, mas perdi todas as musicas salvas que gosto muito de ouvir. Por favor voltem com minha conta no hotmail ou me mandem as ...
Boa tarde, estou muito chateada porque tinha uma conta gratis no e mail < mod snip email > e tive que fazer outra conta no gmail, mas perdi todas as musicas salvas que gosto muito de ouvir. Por...
207 Views
0 replies
0 likes
Hi all, I was trying to connect my account to my Playstation so I logged out quickly on my phone because I forgot my password. Tried to log back in again but apparently I need to change to online mode before I can connect with Spotify. Obviously with...
Hi all, I was trying to connect my account to my Playstation so I logged out quickly on my phone because I forgot my password. Tried to log back in again but apparently I need to change to online mod...
Roadie
663 Views
1 replies
0 likes
Hi guys. Before i subscribe to spotify promo and when my subscription expired i didnt renew my subscription. But now im here qatar i cannot log in using my account. Always got an error and try again layer. I checked my internet connection and its goo...
Hi guys. Before i subscribe to spotify promo and when my subscription expired i didnt renew my subscription. But now im here qatar i cannot log in using my account. Always got an error and try ...
Roadie
270 Views
1 replies
0 likes
I opened a free account with Spotify. It claims that I can listen to any and all of the music on its site. However, each time I selected a genre and tried to shuffle the songs I got the message that that particular song is not available. This turned ...
I opened a free account with Spotify. It claims that I can listen to any and all of the music on its site. However, each time I selected a genre and tried to shuffle the songs I got the m...
Roadie
327 Views
1 replies
0 likes
I keep trying to reset my password and everyone I type a new one in it’s says the “CSRF” token is invalid. **bleep** does that even mean? I can’t login to actually get an customer support from an app I use daily and can’t sign up for the promotions t...
I keep trying to reset my password and everyone I type a new one in it’s says the “CSRF” token is invalid. **bleep** does that even mean? I can’t login to actually get an customer support from an app...
Roadie
387 Views
1 replies
0 likes
Hi I live and work in hk and have hk credit cards but I am currently in Australia on holiday and trying to sign up for the hk premium promotion but it is automatically selecting Australia for me and it won't let me change it...I assume it is because ...
Hi I live and work in hk and have hk credit cards but I am currently in Australia on holiday and trying to sign up for the hk premium promotion but it is automatically selecting Australia for me and ...
Casual Listener
538 Views
2 replies
0 likes
Hey, years ago I made an account connected to my Facebook and then never used it and a while after I made a new account with a different email and didn’t connect it to my Facebook. I now want to use my email on my old account for my new one but it wo...
Hey, years ago I made an account connected to my Facebook and then never used it and a while after I made a new account with a different email and didn’t connect it to my Facebook. I now want to use ...
361 Views
0 replies
0 likes
Bonjour,j'essaie en vain d'imprimer ma factureComment faire merci à la communauty
Bonjour, j'essaie en vain d'imprimer ma facture Comment faire merci à la communauty
Newbie
8744 Views
2 replies
1 likes
I don't think I've ever once opted to listen to Shape of You by Ed Sheeran and yet, I find it in the top 10 in my 2017 rewind. My question to you is... Am I being set up, and if so, why? Does Ed need the fake extra clicks and does spotify think I won...
I don't think I've ever once opted to listen to Shape of You by Ed Sheeran and yet, I find it in the top 10 in my 2017 rewind. My question to you is... Am I being set up, and if so, why? Doe...
268 Views
0 replies
0 likes
Dear Spotify, I contacted you on 20/9/17 as I found premium payments had been taken from my credit card without my knowledge (I hadn't knowingly signed up nor had I been using the account). I spoke with Philip A via online chat who kindly agreed to r...
Dear Spotify, I contacted you on 20/9/17 as I found premium payments had been taken from my credit card without my knowledge (I hadn't knowingly signed up nor had I been using the accou...
388 Views
0 replies
0 likes
I am a free user and only ha e one account but my debit card has been charged so it has to be linked to someone else's account.
I am a free user and only ha e one account but my debit card has been charged so it has to be linked to someone else's account.
315 Views
0 replies
0 likes
Okay, hello there I actually have a problem with logging in my account. Not to lie, i used a vpn to make an account, since my friend said that it is so cool. Later on i closed my vpn and it worked perfectly. Then it stopped. Tried to login my account...
Okay, hello there I actually have a problem with logging in my account. Not to lie, i used a vpn to make an account, since my friend said that it is so cool. Later on i closed my vpn and it worked pe...
278 Views
0 replies
0 likes
Hey guys, I recently uploaded an album via online distributor.Everything is alright, artist and album name are ok.The only exeption is that a new artist profile has been created instead than merging the new album into the existing one. Who should I c...
Hey guys, I recently uploaded an album via online distributor. Everything is alright, artist and album name are ok. The only exeption is that a new artist profile has been created instead than merg...
432 Views
0 replies
0 likes
How do I start my spotify account over and make it seem like spotify has no idea what music I like?My friend had been listening to my account on my computer and there is music/artist in my Discovery weekly and New music i might like that are competel...
How do I start my spotify account over and make it seem like spotify has no idea what music I like? My friend had been listening to my account on my computer and there is music/artist in my Discover...
Spotify Star
1700 Views
1 replies
0 likes
I need to switch from Premium to Free for a couple of months. Will all of my music and playlists still be there when I get Premium back again?
I need to switch from Premium to Free for a couple of months. Will all of my music and playlists still be there when I get Premium back again?
Spotify Star
508 Views
1 replies
0 likes
