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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078873 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078873 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49704 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49704 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146033 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146033 Views
  • 4840 replies
  • 118 likes

Did n't upload the document that's needed for student promo but my account was charged three times

want to get the student promo but when i entered my CC number i couldn't upload my document. When i checked my CC acount, it was charged three times x Rp.29.990. And after that i didn't even get the premium privilege. Anyone know their number or emai...

  • Newbie
  • want to get the student promo but when i entered my CC number i couldn't upload my document. When i checked my CC acount, it was charged three times x Rp.29.990. And after that i didn't even get the ...
  • MattSuda
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!! Lost all playlists - Help

A few days ago my Spotify account randomly paired with another device on 3 separate occasions. Since then my playlists have all been deleted and the recently played music is music I've never listened to in my life. Considering cancelling my premium s...

  • Newbie
  • A few days ago my Spotify account randomly paired with another device on 3 separate occasions. Since then my playlists have all been deleted and the recently played music is music I've never listened...
  • toman95
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Chang User name??

How can I change my username without shutting down the account and opening a new one?! I want to change this account from my person to business name.

  • Newbie
  • How can I change my username without shutting down the account and opening a new one?! I want to change this account from my person to business name.
  • MattSuda
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Cannot change country after hacked account

My previous account under my email was hacked, and the email associated with it was changed. I’m using the family Spotify premium, so the premium on that account was cancelled and now I’ve recreated my account under the original email. However, I’m c...

  • Newbie
  • My previous account under my email was hacked, and the email associated with it was changed. I’m using the family Spotify premium, so the premium on that account was cancelled and now I’ve recreated ...
  • 96 Views
  • 0 replies
  • 0 likes
  • 96 Views
  • 0 replies
  • 0 likes

"Random song" button

Can't use random song

  • Newbie
  • Can't use random song
  • 56 Views
  • 0 replies
  • 0 likes
  • 56 Views
  • 0 replies
  • 0 likes

Regular invoice for italy company

Hi, is it possible to have, every month, a regular invoice with my specific company's data(italian vat registration number)? How can get it?Best regardsSimone

  • Newbie
  • Hi,   is it possible to have, every month, a regular invoice with my specific company's data(italian vat registration number)? How can get it? Best regards Simone
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Wrong artist profile

Hello. I created an artist profile verified of my band; But my account has been linked to another artist's profile with the same name. So at this point I find my account (with the mail of my band) connected to the wrong artist page. How do I link my ...

  • Not applicable
  • Hello. I created an artist profile verified of my band; But my account has been linked to another artist's profile with the same name. So at this point I find my account (with the mail of my band) co...
  • MattSuda
  • Spotify Star
  • 131 Views
  • 3 replies
  • 0 likes
  • 131 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot join family plan

Please help, my son cannot join my family plan. The address is the same, and the age is above minimum (21 for Indonesia). What else can I do?

  • Newbie
  • Please help, my son cannot join my family plan. The address is the same, and the age is above minimum (21 for Indonesia). What else can I do?
  • MonicaM_Bogota
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged out and can't get back in

Hey!My spotify account logged me out after my facebook was hacked and I can't log back in. I've tried resetting the passwrod 5 times but never get sent an email (even though I know this is correct). I've set up another account so I could see if I cou...

  • Newbie
  • Hey! My spotify account logged me out after my facebook was hacked and I can't log back in. I've tried resetting the passwrod 5 times but never get sent an email (even though I know this is correct)...
  • MonicaM_Bogota
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble connecting with facebook

Okay, so I had originally opened this account and merged it with my Facebook account, but I had to delete that account after an ex started stalking it so now I have a new account but it won't let me change the Facebook account it is merged with, how ...

  • Newbie
  • Okay, so I had originally opened this account and merged it with my Facebook account, but I had to delete that account after an ex started stalking it so now I have a new account but it won't let me ...
  • MonicaM_Bogota
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Add Option To Block Followers - Plain and Simple

Every site on the internet has a way to block followers, spotify does not. Add a way to block followers/make your profile completely private. Music is my own business no one elses. Making a playlist private does not equal no followers, I don't want a...

  • Regular
  • Every site on the internet has a way to block followers, spotify does not. Add a way to block followers/make your profile completely private. Music is my own business no one elses. Making a playlist ...
  • Jacob
  • Community Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 108 Views
  • 1 replies
  • 0 likes

How do I become an artist?

I am thinking of releasing my own songs and thinking about it. Is there a way I could do that?

  • Newbie
  • I am thinking of releasing my own songs and thinking about it. Is there a way I could do that?
  • Maxim
  • Spotify Star
  • 23995 Views
  • 1 replies
  • 3 likes
  • 23995 Views
  • 1 replies
  • 3 likes

Can't access my artist page?

Hello, I've been wanting to get my artist page to be customized. And BEFORE you tell me the steps, I'd like to say that I've tried the "Get Access" to your artist page, and submitted multiple requests. I am the artist undoubtibly, as "Rich Hemp" was ...

  • Casual Listener
  • Hello, I've been wanting to get my artist page to be customized.   And BEFORE you tell me the steps, I'd like to say that I've tried the "Get Access" to your artist page, and submitted multipl...
  • Rich_hemp
  • Casual Listener
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist account

I published a track via routenote 2 weeks ago, and over a week ago i requested access to my artist account, but i still haven't heard anything from you, even though i sent several mails regarding this. Is there anything wrong?Please help!

  • Newbie
  • I published a track via routenote 2 weeks ago, and over a week ago i requested access to my artist account, but i still haven't heard anything from you, even though i sent several mails regarding thi...
  • Jack
  • Roadie
  • 98 Views
  • 1 replies
  • 0 likes
  • Account
  • 98 Views
  • 1 replies
  • 0 likes

NÃO CONSIGO ACESSAR

Eu moro com meu pai e minha mãe, ele paga a premium e não estou conseguindo acessar, do nada parou de funcionar, e ele está pagando, não sei como fazer pra concertar.

  • Newbie
  • Eu moro com meu pai e minha mãe, ele paga a premium e não estou conseguindo acessar, do nada parou de funcionar, e ele está pagando, não sei como fazer pra concertar.
  • 86 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 86 Views
  • 0 replies
  • 0 likes

Superuser Contribution Create an account

I've invited my daughter to a family account. She has her own email, but can't create an account. She enters the info, but when she hits the "open account" button, it just spools. I've tried it on several computers and with Edge and Chrome. Also trie...

  • Casual Listener
  • I've invited my daughter to a family account. She has her own email, but can't create an account. She enters the info, but when she hits the "open account" button, it just spools. I've tried it on se...
  • mdubois90
  • Casual Listener
  • 205 Views
  • 3 replies
  • 0 likes
  • Account
  • 205 Views
  • 3 replies
  • 0 likes

cannot log into my family subscription

Hi, I've been invited by my daughter to join the family subscription, but after entering my code, name and address info (we live in the same address), the system rejects my request

  • Newbie
  • Hi, I've been invited by my daughter to join the family subscription, but after entering my code, name and address info (we live in the same address), the system rejects my request
  • 63 Views
  • 0 replies
  • 0 likes
  • 63 Views
  • 0 replies
  • 0 likes

Premium non fumziona

Ciao a tutti..ho appena acquistato l'abbonamento a premium ma non funziona, ho anche provato a disconnettere e riconnettere l'account e a riavviare il cellulare ma nulla, però se vado sull'account mi segna come abbonato a premium, potete aiutarmi?! G...

  • Newbie
  • Ciao a tutti..ho appena acquistato l'abbonamento a premium ma non funziona, ho anche provato a disconnettere e riconnettere l'account e a riavviare il cellulare ma nulla, però se vado sull'account mi...
  • 56 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 56 Views
  • 0 replies
  • 0 likes

Inconnu sur mon compte ( unknown person using my account)

.Bonjour , je me permets de poster ici un message car j'ai besoin d'aide. Cela fais plkusieurs jours que quelqu'un utilise mon compte Spotify sans mon conscentement. Je n'ai aucun recours pour le moment sauf celui de lui couper la musique en cours et...

  • Newbie
  • .Bonjour , je me permets de poster ici un message car j'ai besoin d'aide. Cela fais plkusieurs jours que quelqu'un utilise mon compte Spotify sans mon conscentement. Je n'ai aucun recours pour le mom...
  • 385 Views
  • 0 replies
  • 0 likes
  • 385 Views
  • 0 replies
  • 0 likes

Superuser Contribution Security issue

I received an email to add ppl in my household. I live alone. The email sent me to a page which shows a person I do not know/their username and email as active on my acct. I went to login to Spotify and my password no longer worked. I reset it as it ...

  • Newbie
  • I received an email to add ppl in my household. I live alone. The email sent me to a page which shows a person I do not know/their username and email as active on my acct. I went to login to Spotify ...
  • MonicaM_Bogota
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes