Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Fabio1970
  • Casual Listener
  • 261109 Views
  • 506 replies
  • 33 likes
  • Account
    Free
  • 261109 Views
  • 506 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13011 Views
  • 6 replies
  • 11 likes
  • Security
  • 13011 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528797 Views
  • 989 replies
  • 113 likes
  • Account
  • 528797 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128019 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128019 Views
  • 74 replies
  • 12 likes

Can't get 2 of my 3 phones to connect to my Spotify Premium

I signed up for Spotify premium but I cannot get it to connect to my other 2 phones on my plan. I have called Rogers and they were unable to trouble shoot the issue. Next game plan is to contact Spotify directly. Please help!

  • Newbie
  • I signed up for Spotify premium but I cannot get it to connect to my other 2 phones on my plan. I have called Rogers and they were unable to trouble shoot the issue. Next game plan is to contact Spot...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Submitted Album

Hello, I submitted my album (Alonso-Alonso https://open.spotify.com/album/6Nv7XuoRzUfyYrVOPXFaiS) through CD Baby, but the profile in which it appers, is another guy with my name, which is not me (https://open.spotify.com/artist/1vKH0UqgAnYN4b7SIoVNW...

  • Newbie
  • Hello, I submitted my album (Alonso-Alonso https://open.spotify.com/album/6Nv7XuoRzUfyYrVOPXFaiS) through CD Baby, but the profile in which it appers, is another guy with my name, which is ...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Premium: Can't change country from UK to Canada

Hello, I've moved from the UK to Canada, cancelled my paypal account with which I was paying for premium. So I changed ountries in the payment method change menu, and I tried changing the payment method to a Canadian credit card. I get this: It looks...

  • Newbie
  • Hello,    I've moved from the UK to Canada, cancelled my paypal account with which I was paying for premium.    So I changed ountries in the payment method change menu, and I ...
  • hannahejo
  • Casual Listener
  • 899 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 899 Views
  • 3 replies
  • 0 likes

Connecting to Facebook doesn't work

I can't connect my Facebook to my Spotify, it always says that there's been a temporary error and it is annoying! Please help me!!!

  • Newbie
  • I can't connect my Facebook to my Spotify, it always says that there's been a temporary error and it is annoying! Please help me!!! 
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Spotify no me deja restaurar una playlist

Buenas.Soy parte de una cuenta premium familiar y mi problema es el siguiente:Ayer 5 de diciembre al iniciar spotify en mi telefono no me aparece ninguna playlist, ni las que he descargado ni las que he creado yo. Hoy 6 de diciembre pude restaurar 3 ...

  • Newbie
  • Buenas. Soy parte de una cuenta premium familiar y mi problema es el siguiente: Ayer 5 de diciembre al iniciar spotify en mi telefono no me aparece ninguna playlist, ni las que he descargado ni las...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Facebook Account

so i have 2 accounts, an old one thats made through facebook and a one with email..but i want to delete the facebook account and link my new account to my facebook how can i do this ?

  • Newbie
  • so i have 2 accounts, an old one thats made through facebook and a one with email.. but i want to delete the facebook account and link my new account to my facebook  how can i do this ?
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

My Mom's Spotify is Linked to My Facebook... -_-

I'm not sure how this is possible, because I can access my account when I sign in on my phone, but on a desktop, it goes to her account. How do I transfer her off?

  • Newbie
  • I'm not sure how this is possible, because I can access my account when I sign in on my phone, but on a desktop, it goes to her account. How do I transfer her off?
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Student Discount

Can I get a refund for my three months I've been paying $10 a month instead of the $5 I signed up for? I'm a student, have been the whole time, and will be for another 3 years

  • Newbie
  • Can I get a refund for my three months I've been paying $10 a month instead of the $5 I signed up for? I'm a student, have been the whole time, and will be for another 3 years
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Old Facebook, New Account

So, I had an old Spotify account that i signed up for with Facebook who knows how long ago and forgot about. Recently I Created a new spotify account with my Email address and have a premium subscription Problem: I cannot link my new account to my fa...

  • Casual Listener
  • So,    I had an old Spotify account that i signed up for with Facebook who knows how long ago and forgot about.   Recently I Created a new spotify account with my Email address and...
  • Nikop23
  • Casual Listener
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

error 408

Hi,i registered my account as italian, never changed the coutry in spotify nor in real life and i'm getting error 408 since couple of daysany solution??

  • Newbie
  • Hi, i registered my account as italian, never changed the coutry in spotify nor in real life and i'm getting error 408 since couple of days any solution??
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Premium yearly subscription offer

Hey, My Spotify App showed me an offer where I‘d pay for a full year now and would get two months off in return. When I clicked on the ad, a website opened that shows exactly the same ad, but there‘s absolutely no further explanation on how I could t...

  • Newbie
  • Hey,   My Spotify App showed me an offer where I‘d pay for a full year now and would get two months off in return. When I clicked on the ad, a website opened that shows exactly the same ad, bu...
  • 555 Views
  • 0 replies
  • 1 likes
  • Premium
  • 555 Views
  • 0 replies
  • 1 likes

Can't download the app

Hi, I have troubles with my spotify app, I wanted to do the update of my app but it doesn't work so I uninstall it and when I want to reinstall the app, at 100% my phone restart by himself, I tried with other app to reinstall, uninstall and install o...

  • Newbie
  • Hi, I have troubles with my spotify app, I wanted to do the update of my app but it doesn't work so I uninstall it and when I want to reinstall the app, at 100% my phone restart by himself, I tried w...
  • reactreality101
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Account keeps being hijacked - spotiamb

I keep seeing a device called "Spotiamb 0.2.1" connected to my Spotify actively playing music. This happens to me multiple times each day. I have tried changing my facebook password, logging out on all devices (both on facebook and spotify), disallow...

  • Newbie
  • I keep seeing a device called "Spotiamb 0.2.1" connected to my Spotify actively playing music. This happens to me multiple times each day. I have tried changing my facebook password, logging out on a...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

UNPLAYABLE SONGS

I CANT PLAY AND DOWNLOAD SOME SONGS LIKE SCORPIONS' LOVEDRIVE ALBUM.WHAT CAN I DO?

  • Newbie
  • I CANT PLAY AND DOWNLOAD SOME SONGS LIKE SCORPIONS' LOVEDRIVE ALBUM.WHAT CAN I DO?
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Premium Family doesn´t work

I´ve just ordered Premium Family but the system still thinks, I´m using Free Mode. I logged off all devices and logged in again, but still the same. I´m not able to introduce new members to the account.When selecting "Premium Family" the error messag...

  • Casual Listener
  • I´ve just ordered Premium Family but the system still thinks, I´m using Free Mode. I logged off all devices and logged in again, but still the same. I´m not able to introduce new members to the accou...
  • BärHan
  • Newbie
  • 806 Views
  • 10 replies
  • 2 likes
  • 806 Views
  • 10 replies
  • 2 likes

Deleting account but no access to old email.

Hello, Im hoping someone can help me here. So i want to delete my Spotify account. I followed the steps to do so, however the email associated with my account i no longer have access to. Its been deleted. And every time i try to write to spotify they...

  • Visitor
  • Hello,  Im hoping someone can help me here. So i want to delete my Spotify account. I followed the steps to do so, however the email associated with my account i no longer have access to. Its b...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

PREMIUM: Can't login, offline modus

Hello,I've a premium account. I can't login with my new phone. It says i'm in offline modus. But...When i'm on my desktop in my account, i see no offline devices. I allready cleared them. I also restarted my phone, killed the app. But, still. I can't...

  • Newbie
  • Hello, I've a premium account. I can't login with my new phone. It says i'm in offline modus. But... When i'm on my desktop in my account, i see no offline devices. I allready cleared them. I also ...
  • 194 Views
  • 0 replies
  • 1 likes
  • 194 Views
  • 0 replies
  • 1 likes

Every time I close the app I need to log in again

Recently I tried moving my music to the SD card on the phone and it worked but now whenever I close the app I need to log in again. Any help? Thank you.

  • Newbie
  • Recently I tried moving my music to the SD card on the phone and it worked but now whenever I close the app I need to log in again. Any help? Thank you.
  • 223 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 223 Views
  • 0 replies
  • 0 likes

Spotify Premium - For Couples

Hi there. So me and my partner were looking into Spotify Premium. We both use Spotify at home and at work. My partner has Premium but i don't. I thought that there must be a way to get a deal on a double spotify account....It aboslutely amazes me tha...

  • Casual Listener
  • Hi there.   So me and my partner were looking into Spotify Premium. We both use Spotify at home and at work. My partner has Premium but i don't. I thought that there must be a way to get a dea...
  • user-removed
  • Not applicable
  • 8870 Views
  • 3 replies
  • 18 likes
  • Account
    Premium
  • 8870 Views
  • 3 replies
  • 18 likes

Want to Connect My New Spotify Account to Facebook

I was using Spotify in Turkey and then moved to USA. I tried to change my country from settings, tried everything but couldn't. So I gave up and opened new Spotify account, husband sent me an invitation for the family plan. The question is, I want to...

  • Newbie
  • I was using Spotify in Turkey and then moved to USA. I tried to change my country from settings, tried everything but couldn't. So I gave up and opened new Spotify account, husband sent me an invitat...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes