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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420198 Views
  • 965 replies
  • 108 likes
  • Account
  • 420198 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185869 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185869 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103262 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103262 Views
  • 69 replies
  • 10 likes

Solved!!Superuser Contribution Cannot login/register with Facebook. Already registered with Premium account

PlanPremiumCountryItaly My Question or IssueI've been registered to Spotify with my Facebook account for a few years. I have a Premium subscription and I am the manager of the account.Some days ago I've been logged out from my account and now when I ...

  • Casual Listener
  • Plan Premium Country Italy   My Question or Issue I've been registered to Spotify with my Facebook account for a few years. I have a Premium subscription and I am the manager of the accoun...
  • AlejaR
  • Moderator
  • 881 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 881 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't view all recently played artists anymore

Hello, on mobile now when I click on "view recently played artists" it takes me to my general page of podcasts/playlists. On desktop, it only shows me 1/2 of my recently played artists. I do not have this issue with viewing others' recently played ar...

  • Visitor
  • Hello, on mobile now when I click on "view recently played artists" it takes me to my general page of podcasts/playlists. On desktop, it only shows me 1/2 of my recently played artists. I do not have...
  • Dian
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution automatically connect to many other devices like laptops and mobile phones

While using Spotify, my app automatically connects to others devices which I do not know. I tried to delete the strange devices like mobile phones or laptops that appeared, so that I can comeback to control my app. However, this situation happened ma...

  • Newbie
  • While using Spotify, my app automatically connects to others devices which I do not know. I tried to delete the strange devices like mobile phones or laptops that appeared, so that I can comeback to ...
  • Dian
  • Spotify Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Add the ability to delete recently listened music from your profile when hacked

So, my Spotify account was hacked as I kept waking up to completely random (and terrible) music on my 'Recently played artists' that I had never listened to. I messaged with Live chat who said they secured my account. Then changed my password for Spo...

  • Newbie
  • So, my Spotify account was hacked as I kept waking up to completely random (and terrible) music on my 'Recently played artists' that I had never listened to.   I messaged with Live chat who sa...
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 240 Views
  • 1 replies
  • 0 likes

Someone is using my Spotify even after I changed passwords AND email

After I noticed someone using my account I changed passwords and clicked the ‘sign out of all devices’ button. A day later somehow the random user was using my Spotify, so this time I changed passwords AND emails, and then clicked on the ‘sign out of...

  • Visitor
  • After I noticed someone using my account I changed passwords and clicked the ‘sign out of all devices’ button. A day later somehow the random user was using my Spotify, so this time I changed passwor...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Can i use one phone number for multiple accounts

I have a student email but i might switch universities in the coming year so I wanted to know if I could make an account now and make another one later with the same phone number.

  • Visitor
  • I have a student email but i might switch universities in the coming year so I wanted to know if I could make an account now and make another one later with the same phone number.
  • Maxim
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

All my followers have gone

All my followers, all 700 of them have gone and the 50 or so I followed are gone too. My account now says 0 followers 0 following. Tried to work through this with support but they couldn't offer any working solutions.

  • Regular
  • All my followers, all 700 of them have gone and the 50 or so I followed are gone too. My account now says 0 followers 0 following. Tried to work through this with support but they couldn't offer an...
  • richwood1
  • Regular
  • 612 Views
  • 4 replies
  • 0 likes
  • Account
  • 612 Views
  • 4 replies
  • 0 likes

Superuser Contribution por que el poan duo me tira publicidad?

tengo el plan duo y me siguen apareciendo publicidades cuando escucho por la app del celular

  • Visitor
  • tengo el plan duo y me siguen apareciendo publicidades cuando escucho por la app del celular
  • MihailY
  • Moderator
  • 701 Views
  • 1 replies
  • 0 likes
  • 701 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting emails and notifications in a different language, how do I stop it?

Think I got hacked as random songs kept playing. Changed all my details but since getting emails and notifications in a different language, how do I stop this?

  • Visitor
  • Think I got hacked as random songs kept playing. Changed all my details but since getting emails and notifications in a different language, how do I stop this?
  • Joan
  • Moderator
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription is gone

Good afternoon, I purchased a SPOTIFY PREMIUM subscription, but it disappeared the next day and I can't buy it again.There is no letter in the mail, for what reason I cannot purchase a subscription.

  • Casual Listener
  • Good afternoon, I purchased a SPOTIFY PREMIUM subscription, but it disappeared the next day and I can't buy it again. There is no letter in the mail, for what reason I cannot purchase a subscription.
  • Vasil
  • Moderator
  • 329 Views
  • 5 replies
  • 0 likes
  • 329 Views
  • 5 replies
  • 0 likes

Superuser Contribution dont know the password to the gmail account connected to my spotify account

i cant log in on xbox and my computer has the something went wrong screenFree/PremiumCountryDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso i had another phone bu...

  • Visitor
  • i cant log in on xbox and my computer has the something went wrong screen Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android ...
  • jakecarting
  • Regular
  • 3264 Views
  • 2 replies
  • 0 likes
  • Account
  • 3264 Views
  • 2 replies
  • 0 likes

Superuser Contribution I want to remove facebook, I want to remove the link to spotify.

I need to get a new log in connection for spotify without facebook, but want to keep my contract, as well as my lists/info etc.

  • Visitor
  • I need to get a new log in connection for spotify without facebook, but want to keep my contract, as well as my lists/info etc.
  • Joan
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancele mi suscripcion y aparece mi tarjeta como forma de pago

habia cancelado mi suscripcion y desconecte mi tarjeta y al siguiente mes me cobra... y ahora cuando reviso no puedo quitar mi tarjeta en el suscripcion

  • Visitor
  • habia cancelado mi suscripcion y desconecte mi tarjeta y al siguiente mes me cobra... y ahora cuando reviso no puedo quitar mi tarjeta en el suscripcion
  • MihailY
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy an upgrade

You offered me three month premium for 9,99 €, but Don't give it to me after I loged in at paypal

  • Visitor
  • You offered me three month premium for 9,99 €, but Don't give it to me after I loged in at paypal
  • Joan
  • Moderator
  • 233 Views
  • 2 replies
  • 1 likes
  • 233 Views
  • 2 replies
  • 1 likes

birthday is wrong

I need to change my birthday for it is inccorrect

  • Visitor
  • I need to change my birthday for it is inccorrect
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

can I cancel the cancellation of an account?

Hi good morning, I messed up a bit with my profile I was doing a duo plan with my sister but I was afraid that my individual plan would remain active. Can I ask you to help me understand the situation of my account because I have now disabled the duo...

  • Visitor
  • Hi good morning, I messed up a bit with my profile I was doing a duo plan with my sister but I was afraid that my individual plan would remain active. Can I ask you to help me understand the situatio...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Premium account lost everywhere when changing mobile even if the id/pwd is correct !

PlanPremiumCountryFranceDeviceiPhone 11 but device independant in fact. Read further Operating SystemindependantMy Question or IssueI changed my mobile from iPhone8 to iPhone11 bu it doesn't matter in fact...I had a Premium Family account for a while...

  • Casual Listener
  • Plan Premium Country France Device iPhone 11 but device independant in fact. Read further   Operating System independant My Question or Issue I changed my mobile from iPhon...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adicionar cartão de credito/Can't add payment method

Plan/PremiumCountryBrazil Operating SystemWindows 10 My Question or IssueNão consigo adicionar um cartão para pagamento/Can't add a credit card for payment.

  • Newbie
  • Plan /Premium Country Brazil   Operating System Windows 10   My Question or Issue Não consigo adicionar um cartão para pagamento/Can't add a credit card for payment.
  • Vasil
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
  • 196 Views
  • 1 replies
  • 0 likes

Problème premium Bouygues suite changement de telephone

Bonjour, suite changement de téléphone je n'ai plus accès au premium inclus dans mon offre, henné sais plus quoi faire....

  • Newbie
  • Bonjour, suite changement de téléphone je n'ai plus accès au premium inclus dans mon offre, henné sais plus quoi faire....
  • dbroc
  • Casual Listener
  • 416 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Unlimited
  • 416 Views
  • 4 replies
  • 0 likes