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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83406 Views

29 replies

0 likes

  • 83406 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104439 Views

10 replies

3 likes

Account
Login
  • 104439 Views
  • 10 replies
  • 3 likes

Superuser Contribution Somebody created an account with my email

Hello, It seems that somebody created an account with my email. I am a new customer, and when i wanted to register, the system told that my email was already used. So i had to recover a "password" that I never created.Why would somebody do this? Can ...

Newbie

Hello,   It seems that somebody created an account with my email. I am a new customer, and when i wanted to register, the system told that my email was already used. So i had to recover a...

SergioDavid

Roadie

340 Views

1 replies

0 likes

Account
  • 340 Views
  • 1 replies
  • 0 likes

sdfksjbdfgsdlfgsjdg

sadofskdfgbsjkfdbgskfdbgsd

Regular

sadofskdfgbsjkfdbgskfdbgsd

209 Views

0 replies

0 likes

  • 209 Views
  • 0 replies
  • 0 likes

Question for Canadians

I am currently not a Premium member, and when I’m in the USA the service disconnects after 14 days. If I upgrade to Premium will this issue go away?

Casual Listener

I am currently not a Premium member, and when I’m in the USA the service disconnects after 14 days. If I upgrade to Premium will this issue go away?

241 Views

0 replies

0 likes

Account
  • 241 Views
  • 0 replies
  • 0 likes

Superuser Contribution Changing credit card

I have recently changed my credit card. When I tried to update the payment details if shown payment declined. I checked with the bank and they didn't notice any transactions trial from Spotify. What can I do now?

Newbie

I have recently changed my credit card.  When I tried to update the payment details if shown payment declined.  I checked with the bank and they didn't notice any transactions trial from Sp...

SergioDavid

Roadie

312 Views

1 replies

0 likes

Account
  • 312 Views
  • 1 replies
  • 0 likes

My E-mail address does not change in Spotify

I have my Spotify account linked to Facebook.I have change my e-mail address in Facebook and removed the old address. Still, when I look in the Account overview, my Email is the old one and all e-mail sent from Spotify comes to my old address.Can I p...

Newbie

I have my Spotify account linked to Facebook. I have change my e-mail address in Facebook and removed the old address.  Still, when I look in the Account overview, my Email is the old one and ...

391 Views

0 replies

0 likes

  • 391 Views
  • 0 replies
  • 0 likes

Reset password - wrong email adress..

I want to reset my password but then discovered that I have a email adress in my account that does not and has never existed. I therefor can't type in the right adress so that they'll send me a reset password-link. Anyone know how to bypass this? I a...

Newbie

I want to reset my password but then discovered that I have a email adress in my account that does not and has never existed.  I therefor can't type in the right adress so that they'll send m...

257 Views

0 replies

0 likes

  • 257 Views
  • 0 replies
  • 0 likes

Unknown people are using my account...

Hi, I've experience this twice with knowledge that unknown individuals are using my account. But i have suspicions that there are many more others using my account. I did catch one of the users device/name : 'iphone van Ramazan'and i didn't manage to...

Newbie

Hi,    I've experience this twice with knowledge that unknown individuals are using my account. But i have suspicions that there are many more others using my account.   I did catc...

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
  • 0 likes

Premium Account

Hi guys, I ve just subscrived the premium account with the special deal 0,99cents for 3 mounths.Next to this, I ve cancelled, but theorically my account must still be premium, or not?Now I have not a premium account, what I can do for have a premium ...

Casual Listener

Hi guys,   I ve just subscrived the premium account with the special deal 0,99cents for 3 mounths. Next to this, I ve cancelled, but theorically my account must still be premium, or not? Now...

musiccornercv

Roadie

651 Views

3 replies

0 likes

  • 651 Views
  • 3 replies
  • 0 likes

take away connection to Telia and be abe to accept invitation to premium family

Hi, in my account it says that I am connected to Teliabut I have no connection when talking to them. So, now I cannot accept an invitation to Premium Family. I do not want to be connected to Teliaanymore and I would like to get Premium Family. Please...

Newbie

Hi, in my account it says that I am connected to Teliabut I have no connection when talking to them. So, now I cannot accept an invitation to Premium Family. I do not want to be connected to Teliaany...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

Problem about premium account

Hi, previously i have subscribe for 1 month premium account, but now there's the promotion of RM2.00 for 3 month. Unfortunately i have already tried the free premium before, i feel this is unfair to all of us. So i wish to get the 3 month premium by ...

Newbie

Hi, previously i have subscribe for 1 month premium account, but now there's the promotion of RM2.00 for 3 month. Unfortunately i have already tried the free premium before, i feel this is unfair to ...

227 Views

0 replies

0 likes

  • 227 Views
  • 0 replies
  • 0 likes

My account doesn't premium

I paid 0.99TL but my account was not premium. Please check my attachment.

Casual Listener

I paid 0.99TL but my account was not premium. Please check my attachment.

atom93

Casual Listener

487 Views

4 replies

0 likes

Premium
  • 487 Views
  • 4 replies
  • 0 likes

Canceled but still being charged

I’ve canceled my premium account 2 months ago but I’m still being charged 9.99! My account is listed as free. How do stop getting charged and receive a refund?

Casual Listener

I’ve canceled my premium account 2 months ago but I’m still being charged 9.99! My account is listed as free. How do stop getting charged and receive a refund?

220 Views

0 replies

0 likes

Account
Subscription
  • 220 Views
  • 0 replies
  • 0 likes

uiouliu

uiolijhnljk

Newbie

uiolijhnljk

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Forgotten E-mail password

Hey, I was wondering how I go about changing my e-mail to my spotify account (francorufo-se). I have forgotten my password to spotify and the only way to change it on the website is to recieve an e-mail. I don't remember my password for my e-mail adr...

Casual Listener

Hey, I was wondering how I go about changing my e-mail to my spotify account (francorufo-se). I have forgotten my password to spotify and the only way to change it on the website is to recieve an e-m...

musiccornercv

Roadie

375 Views

1 replies

0 likes

Account
Login
  • 375 Views
  • 1 replies
  • 0 likes

Zahlung ueber Telekom Rechnung

Ich habe vor ca. 4 Jahren Spotify direkt gebucht und als Zahlungsmethode "Telekom Rechnung" angegeben. Ich habe aber nicht ueber Telekom gebucht. Jetzt wollte ich eigentlich auf "premium family" upgraden. Da jedoch mein Telekom Vertrag in ein paar Mo...

Casual Listener

Ich habe vor ca. 4 Jahren Spotify direkt gebucht und als Zahlungsmethode "Telekom Rechnung" angegeben. Ich habe aber nicht ueber Telekom gebucht. Jetzt wollte ich eigentlich auf "premium family" upgr...

Maxim

Spotify Star

1753 Views

3 replies

0 likes

  • 1753 Views
  • 3 replies
  • 0 likes

zwei gleiche account

Hey, ich hab anscheinend 2 accounts. Ich hab mich mit meiner email adresse registriert und hab mit diesem Konto auch spotify premium. Wenn ich mich allerdings abmelde und wieder anmelden will, kann ich das nur ueber Anmeldung mit facebook machen und ...

Newbie

Hey,   ich hab anscheinend 2 accounts. Ich hab mich mit meiner email adresse registriert und hab mit diesem Konto auch spotify premium. Wenn ich mich allerdings abmelde und wieder anmelden wil...

2371 Views

0 replies

5 likes

Account
  • 2371 Views
  • 0 replies
  • 5 likes

Moved countries

Hello - I recently moved from the UK to the US and have changed my country and payment now to USA. Would this also change my playlists to whats trending here? I looked at my flatmates spotify and it gives him many playlists for the US but I still see...

Newbie

Hello - I recently moved from the UK to the US and have changed my country and payment now to USA. Would this also change my playlists to whats trending here? I looked at my flatmates spotify and it ...

310 Views

0 replies

0 likes

Subscription
  • 310 Views
  • 0 replies
  • 0 likes

Country Language Setting Complaints

Please let us manage our language settings by LANGUAGE. Just because I am in a country and your pulling my IP from that country does not mean I speak the langauge in that country. WE ARE IN A GLOBAL ECONOMY. Just because I am in China does not mean I...

Newbie

Please let us manage our language settings by LANGUAGE. Just because I am in a country and your pulling my IP from that country does not mean I speak the langauge in that country. WE ARE IN A GLOBAL ...

Maxim

Spotify Star

362 Views

1 replies

0 likes

Account
Other
Premium
  • 362 Views
  • 1 replies
  • 0 likes

Solved!! My account and songs aren't synced

i have uploaded an EP to spotify, but it has not uploaded under my account, its coming up as a seperate artist. How do i fix this? Thank You

Newbie

i have uploaded an EP to spotify, but it has not uploaded under my account, its coming up as a seperate artist. How do i fix this?   Thank You

Maxim

Spotify Star

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

abonnement sur le mauvais compte

Bonjour,je viens ce recevoir une carte cadeau spotify de 3 mois mais elle est apparue sur un autre compte alors que j'utilise celui liee a facebook. Je voulais donc savoir s'il etait possible de transferer toutes mes donner de mon compte facebook a m...

Newbie

Bonjour, je viens ce recevoir une carte cadeau spotify de 3 mois mais elle est apparue sur un autre compte alors que j'utilise celui liee a facebook. Je voulais donc savoir s'il etait possible de tr...

356 Views

0 replies

1 likes

Account
  • 356 Views
  • 0 replies
  • 1 likes