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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 461 Views
  • 0 replies
  • 7 likes
  • Security
  • 461 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 441057 Views
  • 968 replies
  • 108 likes
  • Account
  • 441057 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1196033 Views
  • 119 replies
  • 116 likes
  • Account
  • 1196033 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107090 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107090 Views
  • 70 replies
  • 11 likes

I've lost my Login Data

Hi Everybody I have a premium Account on Spotify. the big Problem that I'm now logged out and I don't have and can't remember any Information that helps me to login again. I don't remember at all my E-Mail Adress, my username or my password.Can anyon...

  • Newbie
  • Hi Everybody   I have a premium Account on Spotify. the big Problem that I'm now logged out and I don't have and can't remember any Information that helps me to login again. I don't remember a...
  • dakotaeasbey
  • Newbie
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 179 Views
  • 1 replies
  • 0 likes

Email Error

Ok. So, whenever I try to edit my settings, it comes up with my email (duh) but for whatever reason if I try to change things in my account, it says my email is taken.... Before I edit it... the one it says is already part of the account...I would lo...

  • Newbie
  • Ok. So, whenever I try to edit my settings, it comes up with my email (duh) but for whatever reason if I try to change things in my account, it says my email is taken.... Before I edit it... the one ...
  • 173 Views
  • 0 replies
  • 0 likes
  • Account
  • 173 Views
  • 0 replies
  • 0 likes

Family Plan Problems

I understand this has been asked and answered before but there is no where else that I can see to get personalized support so here it goes. I have had a premium account for a while now and have invited my wife to my family plan when it was available....

  • Visitor
  • I understand this has been asked and answered before but there is no where else that I can see to get personalized support so here it goes.   I have had a premium account for a while now and h...
  • Diamond1
  • Newbie
  • 3093 Views
  • 5 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 3093 Views
  • 5 replies
  • 2 likes

Log in

My spotify works on my laptop, but i go and try to log in on my phone and it says "please go online to connect to Spotify." but i am online?????????????????

  • Newbie
  • My spotify works on my laptop, but i go and try to log in on my phone and it says "please go online to connect to Spotify." but i am online?????????????????
  • 139 Views
  • 0 replies
  • 0 likes
  • Login
  • 139 Views
  • 0 replies
  • 0 likes

My recently played list keeps randomly changing

I use the radio function quite a lot and often use the recently played stations to jump back into something I've been listening to recently. In the last two weeks, every time I go to recently played stations it's totally mixed up. It's still got all ...

  • Casual Listener
  • I use the radio function quite a lot and often use the recently played stations to jump back into something I've been listening to recently. In the last two weeks, every time I go to recently played ...
  • 149 Views
  • 0 replies
  • 1 likes
  • 149 Views
  • 0 replies
  • 1 likes

Spotify family - invite problem

Hello I upgraded my account from premium to family and tried to invite my girlfriend (who lives at the same physical address). This was several days ago and still no e-mail, and yes we have checked the spam-folder.. I also tried inviting her by filli...

  • Casual Listener
  • Hello   I upgraded my account from premium to family and tried to invite my girlfriend (who lives at the same physical address).   This was several days ago and still no e-mail, and yes...
  • Sylvusik
  • Newbie
  • 703 Views
  • 6 replies
  • 0 likes
  • 703 Views
  • 6 replies
  • 0 likes

Lost years worth of playlists :(

So, I got a new iPhone, restored from the old iPhone backup, logged in with Facebook and two things happened: one, I wasn't on the paid account anymore and, more painful, all the playlists I had, which I've put together over years, all of them, are g...

  • Newbie
  • So, I got a new iPhone, restored from the old iPhone backup, logged in with Facebook and two things happened: one, I wasn't on the paid account anymore and, more painful, all the playlists I had, whi...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

problems with log in

HelloI've been using spotify for the past 5 or so years now, and I'm an avid listener to music. I've got premium on my account so that I can enjoy music all the time. Now something has happened to my account.When I try logging in with my username it ...

  • Casual Listener
  • Hello I've been using spotify for the past 5 or so years now, and I'm an avid listener to music. I've got premium on my account so that I can enjoy music all the time. Now something has happened to ...
  • monstermus
  • Casual Listener
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes

link to invite a family member does not work.

I have invited my son for more then 10 times, but the link he gets in his mailbox does not work. when he clicks the link, the screen het gets on his ipad stays blank on the right part, on the general left part of the screen is visible. Inviting my 2 ...

  • Newbie
  • I have invited my son for more then 10 times, but the link he gets in his mailbox does not work. when he clicks the link, the screen het gets on his ipad stays blank on the right part, on the general...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Canciones en artista con mi mismo nombre

Subi mi album completo "Sacando la belleza a lo oscuro" y se puso en otro Jonan que no soy yo.No puedo crear mi cuenta de artista por ello ayuda por favor

  • Newbie
  • Subi mi album completo "Sacando la belleza a lo oscuro" y se puso en otro Jonan que no soy yo.No puedo crear mi cuenta de artista por ello ayuda por favor
  • 265 Views
  • 0 replies
  • 0 likes
  • Account
  • 265 Views
  • 0 replies
  • 0 likes

How to change from individual premium to family

I just subscribed to premium plan, but then my brother suggested to subscribe to family plan and add him. how can I change to family plan and not get charged twice?

  • Newbie
  • I just subscribed to premium plan, but then my brother suggested to subscribe to family plan and add him. how can I change to family plan and not get charged twice?
  • fatimahamadd
  • Newbie
  • 3388 Views
  • 1 replies
  • 0 likes
  • 3388 Views
  • 1 replies
  • 0 likes

Not working

I have just purchased premium - money went out of my account on 10/11/2017. I have tried to log in multiple times - even tried to change my password to see if that helped but all attempts have failed. It comes up with a message stating I am offline a...

  • Newbie
  • I have just purchased premium - money went out of my account on 10/11/2017. I have tried to log in multiple times - even tried to change my password to see if that helped but all attempts have failed...
  • KatesHere
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

i have two accounts and i want to delete one

I once made an account and i signed in with facebook. Now i made a new account an attached it to that same facebook account. I now can't access that account anymore. I would like to delete it as it is confusing. Can someone help me with this?

  • Newbie
  • I once made an account and i signed in with facebook. Now i made a new account an attached it to that same facebook account. I now can't access that account anymore. I would like to delete it as it i...
  • KatesHere
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
  • 268 Views
  • 1 replies
  • 0 likes

Someone using my account

Hey guys, someone changed my spotify e-mail and now they keep using my account. I can't change the e-mail because they changed the password as well. What can I do to return to my e-mail e reset my password ? I always login with facebook and I don't l...

  • Casual Listener
  • Hey guys, someone changed my spotify e-mail and now they keep using my account. I can't change the e-mail because they changed the password as well. What can I do to return to my e-mail e reset my pa...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account access

Hey there, I registered a family plan fore and my wife. Everything was all good, but then my phone had a virus. I had to reformat the phone. My wife's account is still running, but when I sign on it says that I don't have premium account, yet my wife...

  • Casual Listener
  • Hey there,    I registered a family plan fore and my wife. Everything was all good, but then my phone had a virus. I had to reformat the phone. My wife's account is still running, but whe...
  • Punnoop
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Logging in my account shows fresh new account

I just logged in using the exact same credentials from my phone, yet it shows a fresh, free account, instead of my premium account. I had this same issua an year ago which means Spotify seems to not have moved a grain of sand to resolve that yet

  • Visitor
  • I just logged in using the exact same credentials from my phone, yet it shows a fresh, free account, instead of my premium account.  I had this same issua an year ago which means Spotify seems t...
  • kejt_
  • Community Legend
  • 301 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 301 Views
  • 3 replies
  • 0 likes

Multiple accounts

I'm trying to log on to Spotify for Xbox One and it is showing my old account with my old playlist how do I update it to my new playlists. My Spotify account on my phone is the correct one how do I find out which account im on??? I am a premium subsc...

  • Newbie
  • I'm trying to log on to Spotify for Xbox One and it is showing my old account with my old playlist how do I update it to my new playlists. My Spotify account on my phone is the correct one how do I f...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Premium by adding friends?

I've been hearing this ad that says if you want ad free streaming you can get Spotify Premium by adding friends.How? I added more friends and I'm still on free.

  • Newbie
  • I've been hearing this ad that says if you want ad free streaming you can get Spotify Premium by adding friends. How? I added more friends and I'm still on free.
  • spotify-id
  • Newbie
  • 2192 Views
  • 6 replies
  • 1 likes
  • Account
    Free
    Premium
    Subscription
  • 2192 Views
  • 6 replies
  • 1 likes

gift card

hola buenos dias regale una gift card via on line a una persona que esta en irlanda y le pide un pin para que funcioneque tiene que hacer??

  • Newbie
  • hola buenos dias regale una gift card  via on line a una persona que esta en irlanda y le pide un pin para que funcione que tiene que hacer??
  • OviiiOne
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes