Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Menelaos_f
  • Casual Listener
  • 168769 Views
  • 689 replies
  • 56 likes
  • Account
  • 168769 Views
  • 689 replies
  • 56 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1089178 Views
  • 118 replies
  • 104 likes
  • Account
  • 1089178 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 51706 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 51706 Views
  • 57 replies
  • 8 likes

Minha conta do facebook foi banida e não consigo acessar mais meu spotify

Minha conta do facebook foi banida e não consigo acessar mais meu spotify, não congiso cancelar a minha assinatura familia, não consigo fazer mais nada, procurei tudo na central de ajuda, mas de nada adiantou agora quero saber como irei resolver isso...

  • Newbie
  • Minha conta do facebook foi banida e não consigo acessar mais meu spotify, não congiso cancelar a minha assinatura familia, não consigo fazer mais nada, procurei tudo na central de ajuda, mas de nada...
  • 98 Views
  • 0 replies
  • 0 likes
  • Premium
  • 98 Views
  • 0 replies
  • 0 likes

Account for infant?

I just signed up for the family premium plan. My wife signing up will be fine, but I wanted to have an account for my 8 month old son to play him lullabies and such when hes napping and sleeping. I would rather not create an email address for him so ...

  • Casual Listener
  • I just signed up for the family premium plan. My wife signing up will be fine, but I wanted to have an account for my 8 month old son to play him lullabies and such when hes napping and sleeping.&nbs...
  • shaunRoth
  • Casual Listener
  • 108 Views
  • 2 replies
  • 0 likes
  • 108 Views
  • 2 replies
  • 0 likes

Connect To Facebook

hey everyone! I am having trouble with connecting my spotify and facebook account. I have already tried the solutions suggested in previous posts (via desktop and app). However i keep getting the notification that there has been a temporary error. Do...

  • Newbie
  • hey everyone! I am having trouble with connecting my spotify and facebook account. I have already tried the solutions suggested in previous posts (via desktop and app). However i keep getting the not...
  • 54 Views
  • 0 replies
  • 0 likes
  • Account
  • 54 Views
  • 0 replies
  • 0 likes

Superuser Contribution Locked out of my account because it says i'm 'abroad'

I made my account over a year ago when living in Denmark, I have since returned home to Australia and spotify tells me you are only able to use it abroad for 14 days so now I can no longer login I live in Australia and not going back to Denmark anyti...

  • Newbie
  • I made my account over a year ago when living in Denmark, I have since returned home to Australia and spotify tells me you are only able to use it abroad for 14 days so now I can no longer login 😞 ...
  • Julian
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 117 Views
  • 1 replies
  • 0 likes

Erasing Cache data

Hey, if I erase my Cache on the Spotify my Android will it delete all my playlists and other information?

  • Newbie
  • Hey, if I erase my Cache on the Spotify my Android will it delete all my playlists and other information?
  • 106 Views
  • 0 replies
  • 1 likes
  • Account
  • 106 Views
  • 0 replies
  • 1 likes

Superuser Contribution My account is linked to two e-mails mine and my parents

Hi!So I have the issue, that when I log in with facebook with my email (a) I get into the spotifiy account of another email, my parents (b). So my issues are the following:- I cannot simply log in to spotify with email a itself.- I can sign in with e...

  • Newbie
  • Hi! So I have the issue, that when I log in with facebook with my email (a) I get into the spotifiy account of another email, my parents (b). So my issues are the following: - I cannot simply log i...
  • Julian
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Planos cancelados

Fiz o plano familiar para Lucas, Thais, Marinalva , Mariana e eu. Recebi mensagens solicitando comprovantes de endereco de todos , exceto meu. QUero saber como enviar estes comprovantes para recuperar o acesso de todos que foram excluidos.

  • Newbie
  • Fiz o plano familiar para Lucas, Thais, Marinalva , Mariana e eu. Recebi mensagens solicitando comprovantes de endereco de todos , exceto meu. QUero saber como enviar estes comprovantes para recupera...
  • 50 Views
  • 0 replies
  • 0 likes
  • 50 Views
  • 0 replies
  • 0 likes

Change country in account

There is no way it lets me change my country. I've followed every step and when it goes to country the list doesn't open to change it. I need a number to call and fix it in order to renew my premium account for a new year

  • Newbie
  • There is no way it lets me change my country. I've followed every step and when it goes to country the list doesn't open to change it. I need a number to call and fix it in order to renew my premium&...
  • 45 Views
  • 0 replies
  • 0 likes
  • 45 Views
  • 0 replies
  • 0 likes

Superuser Contribution Got hacked need to recover me account

If any spotify support people see this contact me on Email PS: Make it easier to contact your support team, some topics cant be discost in a forum

  • Newbie
  • If any spotify support people see this contact me on Email    PS: Make it easier to contact your support team, some topics cant be discost in a forum
  • Julian
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium cancellation

I cancelled my premium subscription the morning it was supposed to be renewed. Will I be charged for that new month?

  • Newbie
  • I cancelled my premium subscription the morning it was supposed to be renewed. Will I be charged for that new month?
  • Julian
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • Premium
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account hacked

I started my account with Facebook credentials long ago.on 21th someone changed the email adress and set a password on this account ONLY!or you lads have some serious problems with your database...My facebook account is stil under my control and have...

  • Newbie
  • I started my account with Facebook credentials long ago. on 21th someone changed the email adress and set a password on this account ONLY! or you lads have some serious problems with your database....
  • Julian
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Account Hacked and Starred Songs Deleted

Today my account was hacked and about a years worth of starred songs were deleted, along with my playlists. I've replaced my playlists, but, still have several hundred starred songs that have gone now so any help in getting them back would be brillia...

  • Newbie
  • Today my account was hacked and about a years worth of starred songs were deleted, along with my playlists. I've replaced my playlists, but, still have several hundred starred songs that have gone no...
  • 89 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 89 Views
  • 0 replies
  • 0 likes

Superuser Contribution Someone is accessing my account without me knowing

Each time I log into Spotify and view my recently played list there are about 6-10 playlists that I definitely did not listen to or even open and they are genres I never listen to. How can I determine where else my account is being accessed?

  • Newbie
  • Each time I log into Spotify and view my recently played list there are about 6-10 playlists that I definitely did not listen to or even open and they are genres I never listen to. How can I determin...
  • Julian
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email changing per Facebook

Hallo, i'm logged in with Facebook and i changed there my email address, but here i'm still with the old one. How can i fix this ?

  • Newbie
  • Hallo,  i'm logged in with Facebook and i changed there my email address, but here i'm still with the old one. How can i fix this ?     
  • Gregorh
  • Newbie
  • 171 Views
  • 2 replies
  • 1 likes
  • 171 Views
  • 2 replies
  • 1 likes

Premium to family account

Hi, my roommate set up a family account for us. I already canceled my premium account, but it takes up to 2 more weeks. How do I join the family account when my premium account is still active?

  • Casual Listener
  • Hi, my roommate set up a family account for us. I already canceled my premium account, but it takes up to 2 more weeks. How do I join the family account when my premium account is still active? 
  • jsannn
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Solved!! how can i merge my Spotify Account(Premium) to my Facebook Account(Free)?

I cant merge my Spotify account to my facebook account "The Facebook account you've tried to connect is already connected to another Spotify account."

  • Newbie
  • I cant merge my Spotify account to my facebook account "The Facebook account you've tried to connect is already connected to another Spotify account."
  • imattolo
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Account page not accessible

I want to use a gift card, but I cannot get to my account page. I am logged in to Spotify and I can listen to music though, but when I want to go to the account page I get an error message. Anyone know how I can solve this?

  • Casual Listener
  • I want to use a gift card, but I cannot get to my account page. I am logged in to Spotify and I can listen to music though, but when I want to go to the account page I get an error message. Anyo...
  • LordRollin
  • Community Legend
  • 475 Views
  • 9 replies
  • 0 likes
  • Account
  • 475 Views
  • 9 replies
  • 0 likes

Cant logon to spotify on my samsung galaxy s8

I installed spotify on my Samsung Tab about a week ago and it works fine. I decided today to install the Spotify app on my galaxy s8 and it wont accept my username/email or password. I can log on to the website successfully and the tablet, but not my...

  • Newbie
  • I installed spotify on my Samsung Tab about a week ago and it works fine.  I decided today to install the Spotify app on my galaxy s8 and it wont accept my username/email or password.  I ca...
  • 158 Views
  • 0 replies
  • 0 likes
  • Login
  • 158 Views
  • 0 replies
  • 0 likes

Getting a REFUND after switching accounts

I paid the 99 cents for the 3 month period with the plans of switching to the $4.99 student discount by the end. I saw that Spotify charged me $9.99, so I quickly switched it to the student account, but I haven't gotten a refund for the extra $5. Wil...

  • Casual Listener
  • I paid the 99 cents for the 3 month period with the plans of switching to the $4.99 student discount by the end. I saw that Spotify charged me $9.99, so I quickly switched it to the student account, ...
  • user-removed
  • Not applicable
  • 244 Views
  • 3 replies
  • 0 likes
  • Account
  • 244 Views
  • 3 replies
  • 0 likes

Spotify paramı çaldı

Spotify öğrenci indirimi ile kullanmak istedim kart bilgileri filan girdim sadece öğrenci belgesi yanımda olmadığı için sonra kayıt olurum dedim iptal ettim kartıma baktığım da ise paramı çekmiş ve hesabım hayla free versiyon da böle saçmalık olmaz

  • Casual Listener
  • Spotify öğrenci indirimi ile kullanmak istedim kart bilgileri filan girdim sadece öğrenci belgesi yanımda olmadığı için sonra kayıt olurum dedim iptal ettim kartıma baktığım da ise paramı çekmiş ve h...
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes

Env: prod