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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

22ltppzak5ktdrjpqbzs

Visitor

75530 Views

26 replies

0 likes

  • 75530 Views
  • 26 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

92945 Views

9 replies

2 likes

Account
Login
  • 92945 Views
  • 9 replies
  • 2 likes

Not able to log on - IP/current country match

Hello everyone, The last couple of years I was quite a lot abroad. I never had any issues to log on. Now back in Belgium I cannot log on anymore. I checked the community and read the suggestions about country and IP address. If I check my account it ...

Newbie

Hello everyone,   The last couple of years I was quite a lot abroad. I never had any issues to log on. Now back in Belgium I cannot log on anymore. I checked the community and read the suggest...

417 Views

0 replies

0 likes

Login
  • 417 Views
  • 0 replies
  • 0 likes

"Plano Familiar Premium" does not work

I upgraded my plan to the "Plano Familiar Premium" so my girlfriend, who lives with me, could have the same package/plan as me. Prior to this upgrade both of us had separate plans. Thus, I upgraded my plan to this Family Premium Plan and my girlfrien...

Newbie

I upgraded my plan to the "Plano Familiar Premium" so my girlfriend, who lives with me, could have the same package/plan as me. Prior to this upgrade both of us had separate plans. Thus, I upgraded m...

257 Views

0 replies

0 likes

Account
  • 257 Views
  • 0 replies
  • 0 likes

Student discount

I was using my student discount on an old account and now I'm trying to use it on my new account it won't let me.

Newbie

I was using my student discount on an old account and now I'm trying to use it on my new account it won't let me. 

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

Overcharged

I just looked at my bank statement and Spotify charged me 9.99 instead of 4.99. How can this be fixed?

Casual Listener

I just looked at my bank statement and Spotify charged me 9.99 instead of 4.99. How can this be fixed?

Maxim

Spotify Star

960 Views

3 replies

0 likes

Premium
  • 960 Views
  • 3 replies
  • 0 likes

Einloggen funktioniert nicht

Hallo, Ich habe folgendes Problem, nämlich kann ich mich nicht in meinen Account einloggen den ich über Facebook benutze. Jedes mal wenn ich es versuche loggt es mich ein und sofort wieder aus mit den Worten "Benutzername oder Kennwort ungültig". Ich...

Newbie

Hallo,   Ich habe folgendes Problem, nämlich kann ich mich nicht in meinen Account einloggen den ich über Facebook benutze. Jedes mal wenn ich es versuche loggt es mich ein und sofort wieder a...

657 Views

0 replies

0 likes

Account
Login
Premium
  • 657 Views
  • 0 replies
  • 0 likes

I can't update my payment information!!! HELP!

I had recently got a new bank card and I am trying to update my information so that I can continue with my subscription HOWEVER after inputting new information the information is not updating... it just circles forever without changing my credit card...

Newbie

I had recently got a new bank card and I am trying to update my information so that I can continue with my subscription HOWEVER after inputting new information the information is not updating... it j...

336 Views

0 replies

0 likes

Premium
  • 336 Views
  • 0 replies
  • 0 likes

Problems with my username and verify my spotify artist account

Hi, I have the following problem. My username will be displayed in a scrambled letter order. The problem now is that I can not create and verify a Spotify Artist account. That is, the URL code is displayed with the scrambled order of letters, so I ca...

Casual Listener

Hi, I have the following problem. My username will be displayed in a scrambled letter order. The problem now is that I can not create and verify a Spotify Artist account. That is, the URL code is dis...

429 Views

0 replies

0 likes

Account
  • 429 Views
  • 0 replies
  • 0 likes

Double email

I have a spotify free acount thats registered with an email. One day I logged my FB in and I use another email on this account. Now, i can't get my premium because says that I have two emails in only one account and i don't know what to do!

Newbie

I have a spotify free acount thats registered with an email. One day I logged my FB in and I use another email on this account. Now, i can't get my premium because says that I have two emails in only...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Can't Change Country

Hi, I can't update my country in my settings, which has resulted in me not being able to pay for my Spotify Premium since I'm using a card that isn't registered in the country that my account is set to. The countries I'm talking about are Sweden and ...

Casual Listener

Hi,  I can't update my country in my settings, which has resulted in me not being able to pay for my Spotify Premium since I'm using a card that isn't registered in the country that my account ...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Trouble to get into "Manage Premium for Family" page

When I log into my account and click on "Premium for Family" the "Get Started" page show up. For the record; I have "Premium for Family".What is the problem?

Newbie

When I log into my account and click on "Premium for Family" the "Get Started" page show up. For the record; I have "Premium for Family". What is the problem?

256 Views

0 replies

0 likes

Premium
Subscription
  • 256 Views
  • 0 replies
  • 0 likes

Cant add familymembers

I can´t add familymember to my Premium for family account?? It looks like this...

Newbie

I can´t add familymember to my Premium for family account?? It looks like this...

240 Views

0 replies

0 likes

Account
Premium
  • 240 Views
  • 0 replies
  • 0 likes

Error code: 408

I made my account in Japan and I only use it in Japan.Of course, the country is set to Japan.Is this a bug that will never be fixed?Because I'm seeing this since Spotify came to Japan.

Casual Listener

I made my account in Japan and I only use it in Japan. Of course, the country is set to Japan. Is this a bug that will never be fixed? Because I'm seeing this since Spotify came to Japan.

278 Views

0 replies

0 likes

  • 278 Views
  • 0 replies
  • 0 likes

How do I get a username? I just get a serious of jumbled letters and numbers

Hi, I am helping a friend set up a new account. We have tried 6 times now and can't seem to be able to set a username?! I thought you put what username you wanted in the 'Your Name' box on the registration form, but each time when the account creates...

Casual Listener

Hi, I am helping a friend set up a new account.  We have tried 6 times now and can't seem to be able to set a username?!  I thought you put what username you wanted in the 'Your Name' box o...

Caesaradé1

Casual Listener

611 Views

3 replies

0 likes

Account
  • 611 Views
  • 3 replies
  • 0 likes

KPN Premium 1500MB

Op 23 oktober heb ik mijn spotify perium stop gezet omdat ik wilde overstappen op KPN Premium 1500mb. Ik heb toen een activeringscode ontvangen, maar deze zou ik pas kunnen activeren als mijn premium abonnement is stop gezet. Dit is op 18 november ge...

Newbie

Op 23 oktober heb ik mijn spotify perium stop gezet omdat ik wilde overstappen op KPN Premium 1500mb. Ik heb toen een activeringscode ontvangen, maar deze zou ik pas kunnen activeren als mijn premium...

476 Views

0 replies

0 likes

Premium
  • 476 Views
  • 0 replies
  • 0 likes

No puedo actualizar mi medio de pago y ya perdí mi cuenta familiar

La aplicación me solicitó actualizar lis datos de pago y nunca encontré donde hacerlo ahora he tenido que salir a versión libre y recién aparece la opción para pago pero como nueva cuenta premiun familiar . Como hago para solo actualizar y que todos ...

Newbie

La aplicación me solicitó actualizar lis datos de pago y nunca encontré donde hacerlo ahora he tenido que salir a versión libre y recién aparece la opción para pago pero como nueva cuenta premiun fam...

432 Views

0 replies

0 likes

  • 432 Views
  • 0 replies
  • 0 likes

Switching from offline back to online

Spoiler (Highlight to read)How do i switch back to online when im logged out of the app?How do i switch back to online when im logged out of the app?

Casual Listener

How do i switch back to online when im logged out of the app?

Jon_UK

Roadie

1133 Views

3 replies

0 likes

  • 1133 Views
  • 3 replies
  • 0 likes

Can't connect to facebook with my new Spotify account

Hello, I have a spotify premium account and wanted to create another spotify account.After I created an account, whenever I click connect to facebook, "It says Sorry there has been a temporary error, please try again later."Im using my other facebook...

Newbie

Hello,  I have a spotify premium account and wanted to create another spotify account. After I created an account, whenever I click connect to facebook, "It says Sorry there has been a te...

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes

my account has been hacked

Please can you help - my account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with this account are not mine. T...

Newbie

Please can you help - my account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that a...

user-removed

Not applicable

300 Views

1 replies

0 likes

Account
  • 300 Views
  • 1 replies
  • 0 likes

Being double charged by an extra account on my iphone

I have two accounts, one is normal the other exists on my iphone with a username 22bart2bt4hx3qmygnterefey. it's also premium and chewing my money for months.I am pretty sure they are different since i am being double charged!But I can not access thi...

Newbie

I have two accounts, one is normal the other exists on my iphone with a username 22bart2bt4hx3qmygnterefey. it's also premium and chewing my money for months. I am pretty sure they are differen...

user-removed

Not applicable

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

How to contact a Artist account?

Hello all, there is an artist called Friends with Animals on Spotify but i just cant find them anywhere else to pay and download their music and its killing me.... i tried every where from iTunes to beatport to bandcamp, or even Soundcloud etc. they ...

Casual Listener

Hello all,   there is an artist called Friends with Animals on Spotify but i just cant find them anywhere else to pay and download their music and its killing me.... i tried every where from i...

EddySthira

Casual Listener

820 Views

2 replies

0 likes

  • 820 Views
  • 2 replies
  • 0 likes