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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77122 Views

28 replies

0 likes

  • 77122 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95426 Views

9 replies

2 likes

Account
Login
  • 95426 Views
  • 9 replies
  • 2 likes

Solved!! I lost Premium after connecting two accounts

Hello everybody! I wanted to connect my new account with my old one. I registered my old account with facebook and I got Premium. After connecting my old Facebook-based account with my new account, i lost Premium. It seems that my Facebook account wa...

Casual Listener

Hello everybody!   I wanted to connect my new account with my old one. I registered my old account with facebook and I got Premium. After connecting my old Facebook-based account with my new a...

robinp9998

Casual Listener

336 Views

2 replies

0 likes

Account
Premium
  • 336 Views
  • 2 replies
  • 0 likes

ytutyrt

rtrhhhf

Regular

rtrhhhf

372 Views

0 replies

0 likes

Account
  • 372 Views
  • 0 replies
  • 0 likes

no direct debit

dear, my direct debit is not automatically done I have already synchronized 3x is there anything else that I can try?

Newbie

dear, my direct debit is not automatically done I have already synchronized 3x is there anything else that I can try?

293 Views

0 replies

0 likes

Account
  • 293 Views
  • 0 replies
  • 0 likes

Defining your tastes

Hi Joined spotify a couple of days ago, when i did i went through the processes of identifying the bands i like.I've just added my wife as a family member, but Spotify didn't take her through the same process. How can yo initiate that manually?

Newbie

Hi Joined spotify a couple of days ago, when i did i went through the processes of identifying the bands i like. I've just added my wife as a family member, but Spotify didn't take her through the s...

191 Views

0 replies

0 likes

  • 191 Views
  • 0 replies
  • 0 likes

No player in facebook, and it´s been a week already, some songs work somes don´t

Hi...I have 3 albums on Spotify already...One of them works fine..can post the whole album with the previews and the songs as well...2nd album "Americana" when I share the whole album only 8 out of 11 songs appear (no scroll bar on the right) and whe...

Newbie

Hi...I have 3 albums on Spotify already...One of them works fine..can post the whole album with the previews and the songs as well...2nd album "Americana" when I share the whole album only 8 out of 1...

245 Views

0 replies

0 likes

Other
  • 245 Views
  • 0 replies
  • 0 likes

Login

I’ve taken out a new contract and it won’t let me login as I used my email address for my previous Spotify account, can anyone help?

Newbie

I’ve taken out a new contract and it won’t let me login as I used my email address for my previous Spotify account, can anyone help?

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

Solved!! Invite not being received by family member

Hi, I have been trying to send an invite to my sister's email and she isn't receiving the emails. I have cancelled the invite and requested it again but it still doesn't work. Thanks,Hiren

Casual Listener

Hi,   I have been trying to send an invite to my sister's email and she isn't receiving the emails. I have cancelled the invite and requested it again but it still doesn't work.   ...

hirenumradia

Casual Listener

772 Views

3 replies

1 likes

Other
Premium
Subscription
  • 772 Views
  • 3 replies
  • 1 likes

Cannot Login or Play Music (Desktop)

Hi Everyone.I am constantly logged on to my account on desktop however within the last few days I started getting Error: 4 and no attempts to fix it would help. I uninstalled the application and reinstalled it, but now I cannot sign in at all- when I...

Newbie

Hi Everyone. I am constantly logged on to my account on desktop however within the last few days I started getting Error: 4 and no attempts to fix it would help. I uninstalled the application and re...

224 Views

0 replies

0 likes

  • 224 Views
  • 0 replies
  • 0 likes

Spotify are still taking my money but wont reset my password

I can't log in to my account. When I try to reset password, the message says that a link has been sent to my email address - but it hasn't! I've tried several times and nothing has been sent to my email (and yes, I have checked the spam box). I can't...

Newbie

I can't log in to my account. When I try to reset password, the message says that a link has been sent to my email address - but it hasn't! I've tried several times and nothing has been sent to my em...

layla_rosex

Regular

283 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Mudar o nome de usuário

Gostaria de mudar meu nome de usuário , como faço ?Peço que entre em contato por e-mailOrigado

Visitor

Gostaria de mudar meu nome de usuário , como faço ? Peço que entre em contato por e-mail <moderator edit> Origado

hodtdhp3hugegx0

Newbie

10339 Views

12 replies

1 likes

Subscription
  • 10339 Views
  • 12 replies
  • 1 likes

Can login to app but not to web

Hi,I listen to Spotify on my mobile every day (and also use the Windows 10 Spotify app) but I cannot logon to the webplayer or website using that same login credentials. This is also a problem when I'm trying to add/save a Spotify playlist to a multi...

Newbie

Hi, I listen to Spotify on my mobile every day (and also use the Windows 10 Spotify app) but I cannot logon to the webplayer or website using that same login credentials. This is also a problem when...

229 Views

0 replies

0 likes

Account
Login
Premium
  • 229 Views
  • 0 replies
  • 0 likes

Not accepting my credit card

Hey, I recently moved to Denmark and wanted to change paying method to my Danish credit card. However, I am getting told that the card is from a non-Spotify country. In addition, I I can't change my country in the account settings. What is going wron...

Newbie

Hey,   I recently moved to Denmark and wanted to change paying method to my Danish credit card. However, I am getting told that the card is from a non-Spotify country. In addition, I I can't c...

179 Views

0 replies

0 likes

  • 179 Views
  • 0 replies
  • 0 likes

Superuser Contribution Adyen Client Management payment

Hi everyone.I have checked my bank statement and I've found a payment for Spotify Premium by Adyen Client Management. Do you have the same partner for payment at your bank statements? Is it a partner of Spotify? I haven't found any information in the...

Newbie

Hi everyone. I have checked my bank statement and I've found a payment for Spotify Premium by  Adyen Client Management. Do you have the same partner for payment at your bank statements? Is it a...

fememi

Newbie

9725 Views

4 replies

0 likes

Account
  • 9725 Views
  • 4 replies
  • 0 likes

I still got spotify unlimited, although it doesn't exist anymore

I got an unlimited account. I pay as much as people with a premium account, but i still got advertisement etc. Do i need to register a completely new account or can i change my account from old unlimited to new premium?

Newbie

I got an unlimited account. I pay as much as people with a premium account, but i still got advertisement etc. Do i need to register a completely new account or can i change my account from old unlim...

Maxim

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Help

I purchased Spotify premium on my Facebook account some months ago. I have recently permanently deleted my Facebook account and now i can not login or access my Spotify account. I have the number/ID for it but I am unable to login as I have deleted m...

Newbie

I purchased Spotify premium on my Facebook account some months ago. I have recently permanently deleted my Facebook account and now i can not login or access my Spotify account. I have the number/ID ...

234 Views

0 replies

0 likes

Login
  • 234 Views
  • 0 replies
  • 0 likes

Cant change country/currency

Hello,I am traveling abroad and I change ip quite often. I am currently using a free account.Why Spotify have a problem with different ip when I use different IP. I still listen to their annoying ads in the foreign language. Also, I want to change co...

Newbie

Hello, I am traveling abroad and I change ip quite often. I am currently using a free account.Why Spotify have a problem with different ip when I use different IP. I still listen to their annoying a...

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

forgot my email but still using

here's my statusI'm using spotify premium in my phone and now I wanna use it in my laptapBUT I can't remember the email of this account so... I can't use itI have my username but I can't find solution how can i solve this problemPLEASE HELP!!

Newbie

here's my status I'm using spotify premium in my phone and now I wanna use it in my laptap BUT I can't remember the email of this account so... I can't use it I have my username but I can't find s...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

Solved!! Me hicieron el cargo a mi tarjeta y aún no tengo Premium

Hola,Ayer hice mi pago para obtener Premium, y me lo cargo a la tarjeta, pero yo aun no tengo Premium, ya hice lo que decía en su página, ya cerré sesión y volví a iniciarla y aún no tengo nada.Al momento de darle click en iniciar Premium después me ...

Casual Listener

Hola, Ayer hice mi pago para obtener Premium, y me lo cargo a la tarjeta, pero yo aun no tengo Premium, ya hice lo que decía en su página, ya cerré sesión y volví a iniciarla y aún no tengo nada. A...

osornios

Spotify Star

22866 Views

105 replies

10 likes

Premium
  • 22866 Views
  • 105 replies
  • 10 likes

Playlists keep needing to be downloaded

I have a premium subscription. Twice this week I have been forced to login to my account on my Iphone. Then I find all of my songs need to be downloaded again. This occurs on my I mac as well at the saem time

Newbie

I have a premium subscription.  Twice this week I have been forced to login to my account on my Iphone.  Then I find all of my songs need to be downloaded again.  This occurs on my I m...

215 Views

0 replies

0 likes

  • 215 Views
  • 0 replies
  • 0 likes

Subscribe premium on wrong account

I created a dummy account 'Thisisnotanemail@gmail.com'-something. Months later I decided to subscribe to premium. It's success with 30 day trial starting 11/17/2017. When I checked, its a dummy account. Then I logout and login the correct account and...

Newbie

I created a dummy account 'Thisisnotanemail@gmail.com'-something. Months later I decided to subscribe to premium. It's success with 30 day trial starting 11/17/2017. When I checked, its a dummy accou...

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
  • 0 likes