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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89206 Views

9 replies

2 likes

Account
Login
  • 89206 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

760424 Views

18 replies

29 likes

  • 760424 Views
  • 18 replies
  • 29 likes

Superuser Contribution Logging in issue

I have been trying to link spotify to my Google home, but when prompted at the login screen in order to complete the link at the following address https://accounts.spotify.com/en/loginI cannot login due to "incorrect password", I have logged out of t...

Newbie

I have been trying to link spotify to my Google home, but when prompted at the login screen in order to complete the link at the following address   https://accounts.spotify.com/en/login I ca...

magnusholmqvist

Spotify

349 Views

1 replies

0 likes

Account
Login
  • 349 Views
  • 1 replies
  • 0 likes

Disconnect Facebook without Spotify Desktop App

Hi there, Is there a way to unlink my facebook account from my spotify account other than through the Spotify Web App. I don't have access to a computer which lets me install the program?Thanks

Newbie

Hi there,   Is there a way to unlink my facebook account from my spotify account other than through the Spotify Web App. I don't have access to a computer which lets me install the program? ...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Can't reach a password and change informations

Hi, it seems I created my acount using facebook - so I found out it's not possble to disconnect my acount from it. BUT I'm not able to change any settings! I have filled all the neccesary data on my fcb profile, like e-mail adress or date of birth, w...

Newbie

Hi, it seems I created my acount using facebook - so I found out it's not possble to disconnect my acount from it. BUT I'm not able to change any settings! I have filled all the neccesary data on my ...

258 Views

0 replies

0 likes

  • 258 Views
  • 0 replies
  • 0 likes

Personal Spotify account and Facebook account cannot be linked

Hi, I have a Premium Spotify account, created with an email adress years ago, but sometime in the past I must have logged in accidentally using my Facebook account. So now I have 2 Spotify accounts which cannot be connected to each other. My understa...

Newbie

Hi,   I have a Premium Spotify account, created with an email adress years ago, but sometime in the past I must have logged in accidentally using my Facebook account. So now I have 2 Spotify a...

jsannn

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Cannot add family members to my account.

I have the premium account and when I am logged in to my accound and clicking on add family members the page is black with a white fram at the top. What is the problem?

Newbie

I have the premium account and when I am logged in to my accound and clicking on add family members the page is black with a white fram at the top. What is the problem?

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

problème mail et facebook

bonjour,j'ai un très vieux compte avec mon mail que j'utilise pour mon facebook actuellorsque j'ai voulu me lier avec FB la première fois, cela m'a mis que le mot de passe n'était pas bon et error 400. pourtant j'ai eu les message de fb pour confirme...

Newbie

bonjour, j'ai un très vieux compte avec mon mail que j'utilise pour mon facebook actuel lorsque j'ai voulu me lier avec FB la première fois, cela m'a mis que le mot de passe n'était pas bon et erro...

305 Views

0 replies

0 likes

Account
Free
Subscription
  • 305 Views
  • 0 replies
  • 0 likes

Problème de comptes

Bonjour, Je rencontre un gros problème avec ma connexion Spotify lié à mes comptes. J'ai depuis plusieurs années un compte perso Premium. Je travaille dans une société de cinéma où je m'occupe d'un festival. J'ai donc voulu créér un compte au festiva...

Visitor

Bonjour,   Je rencontre un gros problème avec ma connexion Spotify lié à mes comptes.    J'ai depuis plusieurs années un compte perso Premium.  Je travaille dans une société ...

549 Views

0 replies

0 likes

Account
Login
  • 549 Views
  • 0 replies
  • 0 likes

family account

Hi, My name is Ufuk KOKSAL,I have premium family account.You always send me mail to you will block my wife and children accounts.pls dont do it!!Arzu KOKSAL is my wife.Mehmet KOKSAL my sunDemir KOKSAL my sunSelcuk KOKSAL my brother.. We are always pa...

Newbie

Hi,   My name is Ufuk KOKSAL, I have premium family account. You always send me mail to you will block my wife and children accounts. pls dont do it!! Arzu KOKSAL is my wife. Mehmet KOKSA...

JosephUlibarri

Newbie

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Shuffle struggle

First of all, my premium account got switched back to “free” last week without any notifications or even a email so i was not very amused with that because if been paying for it over a year now without late transactions. And also why can’t i just mak...

Newbie

First of all, my premium account got switched back to “free” last week without any notifications or even a email so i was not very amused with that because if been paying for it over a year now witho...

LeoRager

Community Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Need my e-mail updated!!!

I log into Spotify through Facebook. It connects no problem. My Facebook account has been updated with my current e-mail, but my Spotify profile still has my old e-mail attached to it. (I no longer use this e-mail as it has a virus) When i try to edi...

Visitor

I log into Spotify through Facebook. It connects no problem. My Facebook account has been updated with my current e-mail, but my Spotify profile still has my old e-mail attached to it. (I no longer u...

jsannn

Community Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Change my email with facebook log in

Hello,yestuerdy i've changed my E-mail on facebook. I'm logged in spot. with facebook. I want to buy a premium account, but on my spot. acc. there is still the old one E-mail. How long will it take to change?Thanks.

Newbie

Hello, yestuerdy i've changed my E-mail on facebook. I'm logged in spot. with facebook. I want to buy a premium account, but on my spot. acc. there is still the old one E-mail. How long will it take...

jsannn

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Solved!! How do I update my birthdate?

I noticed tonight that my birthdate is wrong on my Spotify account page. How I update it to the correct date? It says to do this in my Facebook general information but there is no option there for that.Thanks

Regular

I noticed tonight that my birthdate is wrong on my Spotify account page. How I update it to the correct date? It says to do this in my Facebook general information but there is no option there for th...

GuardianAngel67

Regular

50583 Views

8 replies

0 likes

Account
Free
  • 50583 Views
  • 8 replies
  • 0 likes

Does old account (signup with facebook) replace by new account (signup with email &link to facebook)

Hi everyone, I have a question about account and subscription.At the first I have an spotify account that register from "Sign up with Facebook" button and subscribe for premium family subscription.but yesterday I was register a new account with my em...

Newbie

Hi everyone, I have a question about account and subscription. At the first I have an spotify account that register from "Sign up with Facebook" button and subscribe for premium family sub...

user-removed

Not applicable

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Mi cuenta ha sido desactivada

Que tal, mi problema empezó hace 1 día, estaba utilizando mi cuenta de spotify Premium y de repente me saco de mi cuenta y al momento de poner mis datos no existía ninguna cuneta me metí a mi correo electrónico y tenía un correo de spotify que decía:...

Newbie

Que tal, mi problema empezó hace 1 día, estaba utilizando mi cuenta de spotify Premium y de repente me saco de mi cuenta y al momento de poner mis datos no existía ninguna cuneta me metí a mi correo ...

550 Views

0 replies

0 likes

Account
  • 550 Views
  • 0 replies
  • 0 likes

PayPal as a payment option for students

This is a new thread addressing the issue posed in this thread (https://community.spotify.com/t5/Accounts/Student-Discount-Doesn-t-Show-PayPal-Option/td-p/1127014). I figured I would start a new thread since, two years later, the other thread lacks a...

Regular

This is a new thread addressing the issue posed in this thread (https://community.spotify.com/t5/Accounts/Student-Discount-Doesn-t-Show-PayPal-Option/td-p/1127014). I figured I would start a new thre...

LoganHelps

Composer

412 Views

1 replies

0 likes

Account
Premium
Subscription
  • 412 Views
  • 1 replies
  • 0 likes

I can't use my premium

Helloi bought a card with premium code. I used code on spotify reedem, but my premium account isn't working. What's wrony?

Casual Listener

Hello i bought a card with premium code. I used code on spotify reedem, but my premium account isn't working. What's wrony? 

nilric199

Newbie

341 Views

3 replies

0 likes

  • 341 Views
  • 3 replies
  • 0 likes

Spotify on a ps4

I change accounts and made Sony ban my old one because of a hacker that took my old account, i have my Spotify linked to the old one and now i can't linked it with the new one. i already tried to use the options to sign out of every device i have but...

Newbie

I change accounts and made Sony ban my old one because of a hacker that took my old account, i have my Spotify linked to the old one and now i can't linked it with the new one. i alrea...

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes

Solved!! change country

I need help! I am from the Netherlands and at the moment I'm in Suriname for three months. To continue using Spotify I need to change my country. I tried and found something but Suriname wasn't between the options. What can I do to use my account aga...

Casual Listener

I need help! I am from the Netherlands and at the moment I'm in Suriname for three months. To continue using Spotify I need to change my country. I tried and found something but Suriname wasn't betwe...

heleenv23

Casual Listener

703 Views

2 replies

0 likes

  • 703 Views
  • 2 replies
  • 0 likes

Solved!! Change username

could i set up another account with a new username but with my already saved music for this account?

Newbie

could i set up another account with a new username but with my already saved music for this account?

honeyfairy

Regular

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Can't enter credit card information

Hello, I am trying to switch to the student discount, but when I try to enter my credit card information it just forever loads, and there is no option to enter information! I have tried switching browsers, and tried getting customer service to help, ...

Casual Listener

Hello, I am trying to switch to the student discount, but when I try to enter my credit card information it just forever loads, and there is no option to enter information! I have tried switching bro...

hiddespotify123

Newbie

457 Views

2 replies

0 likes

Account
Other
Subscription
  • 457 Views
  • 2 replies
  • 0 likes