Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
here's my statusI'm using spotify premium in my phone and now I wanna use it in my laptapBUT I can't remember the email of this account so... I can't use itI have my username but I can't find solution how can i solve this problemPLEASE HELP!!
Hola,Ayer hice mi pago para obtener Premium, y me lo cargo a la tarjeta, pero yo aun no tengo Premium, ya hice lo que decía en su página, ya cerré sesión y volví a iniciarla y aún no tengo nada.Al momento de darle click en iniciar Premium después me ...
I have a premium subscription. Twice this week I have been forced to login to my account on my Iphone. Then I find all of my songs need to be downloaded again. This occurs on my I mac as well at the saem time
I created a dummy account 'Thisisnotanemail@gmail.com'-something. Months later I decided to subscribe to premium. It's success with 30 day trial starting 11/17/2017. When I checked, its a dummy account. Then I logout and login the correct account and...
On the 14th I received November 14, 2017POS PurchaseOPOS Spotify P04015B95C Stock4.99on my bank statement for spotify student premium but my account still is not flagged as premium
Got charged twice for student spotify for the Student Account. Even though advertisement says 4.99 for both please refund me back the additional one.
I have Premium for Family set up. I am a gay man and so my family is small. (me and my partner living under the same roof)However, every day until recently three friends came to work at my house and we made a decision to abandon You Tube in favour of...
I changed my email address in Facebook, my primary way of logging into Spotify, but Spotify has not picked up the change. As a result, I cannot use the password reset facility directly in Spotify (it still has the old address as well as here on the c...
Hey, suporte em PT-BR? Eu fiz a assinatura do plano premium pra minha conta individual, e só depois apareceu a opção de incluir mais uma pessoa da família por um preço menor. Agora que paguei o individual, qual o processo para aproveitar esse descont...
I am trying to find a way to move playlists from one old account to a new one that is now going to be on the family plan. I have searched everywhere and cant seem to find the answer. I am guessing this is not available. I beleive this is useful if on...
Charged for the premium subscription even after canceled during trial period. How do I get a credit?
Hello, An unauthorized console keeps signing in and trying to play music with my account. I have logged out everywhere and changed my password repeatedly, but none of these things have stopped this console from being able to sign in to my account and...
Dear all, I'm trying to set a device password from the website. When I do that I receive a message as "your email is not available, try to login again or contact the support"Kind of. Could you please help? I'm trying to set this kind of password beca...
I don't want to connect to spotify via facebook. How can I change it???
To whom it may concern: I am really angry that Spotify is blocking hit songs from certain artists such as Kenny Chesney, and Miranda Lambert. I have a pay account, and I should have access to the music that I pay for. I can understand blocking certai...