Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80355 Views

28 replies

0 likes

  • 80355 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

100868 Views

9 replies

2 likes

Account
Login
  • 100868 Views
  • 9 replies
  • 2 likes

How to to change my country profile when the dropdown doesn't allow me to?

I moved countries and need to change my payment method. It does not accept my current payment method because it's based in another country. I tried everything - even canceling my account - but the country dropdown is always gray and doesn't allow me ...

Casual Listener

I moved countries and need to change my payment method. It does not accept my current payment method because it's based in another country. I tried everything - even canceling my account - but the co...

ribezaz

Spotify Star

587 Views

3 replies

1 likes

  • 587 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't find my artist profile to claim

I used SoundCloud Next pro to distribute my album.My album is on spotify and my profile exists.When I search for my artist name, is does not show, when i copy the link of the profile to claim, it doesn't find the profile. Link works when pasted on a ...

Visitor

I used SoundCloud Next pro to distribute my album. My album is on spotify and my profile exists. When I search for my artist name, is does not show, when i copy the link of the profile to claim, it...

Billy-J

Spotify Star

2020 Views

1 replies

0 likes

  • 2020 Views
  • 1 replies
  • 0 likes

Superuser Contribution locked out of premium account.

Am locked out of my premium account on a device I haven't used in a while. When I try to log in it says: This app is restricted to premium users only (error code:accesspoint22)

Casual Listener

Am locked out of my premium account on a device I haven't used in a while. When I try to log in it says: This app is restricted to premium users only (error code:accesspoint22)

MartinT

Spotify Legend

658 Views

3 replies

0 likes

  • 658 Views
  • 3 replies
  • 0 likes

Unable to create an account for my 13 year old

I am trying to create an account for my 13 year old, but it says she's too young. Website says 13 year olds can have an account, so I don't understand why

Visitor

I am trying to create an account for my 13 year old, but it says she's too young.  Website says 13 year olds can have an account, so I don't understand why  

TanyaS

Spotify Star

404 Views

1 replies

0 likes

Account
  • 404 Views
  • 1 replies
  • 0 likes

Why Spotify keeps my password history? It's not safe.

Greetings!Spotify has reset my password recently due to my recent login into account from another browser, which were looked like "suspicious activity".As far as I remember, some time ago Spotify kept a history of last 5 passwords, which was already ...

Newbie

Greetings! Spotify has reset my password recently due to my recent login into account from another browser, which were looked like "suspicious activity". As far as I remember, some time ago Spotify...

ReclaimerNo

Casual Listener

1177 Views

1 replies

3 likes

Account
Login
Security
  • 1177 Views
  • 1 replies
  • 3 likes

I received Spotify Data and it's in JSON files, how to open it?

The files are in .JSON format. Is there any JSON file viewer which will open and present the data and that can very well present it too?

Casual Listener

The files are in .JSON format. Is there any JSON file viewer which will open and present the data and that can very well present it too?

Secretor007

Visitor

4225 Views

2 replies

0 likes

  • 4225 Views
  • 2 replies
  • 0 likes

I cannot login using gmail

PlanFreeCountryCanadaDeviceWindows PCOperating SystemWindows 11 Pro My Question or IssueI am unable to login to my account since today. I get the following error: Oops! Something went wrong. Please try again or check out our help area.

Visitor

Plan Free Country Canada Device Windows PC Operating System Windows 11 Pro   My Question or Issue I am unable to login to my account since today. I get the following error:   Oo...

MauriceMV

Spotify Star

585 Views

1 replies

0 likes

Login
  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to merge accounts to duo premium

After replacing a stolen credit card, I forgot to update payment info in time, so my account reverted to Free status. As I was about to setup new payment info, I realized it's cheaper to have my partner upgrade his Premium account to Duo Premium and ...

Visitor

After replacing a stolen credit card, I forgot to update payment info in time, so my account reverted to Free status. As I was about to setup new payment info, I realized it's cheaper to have my part...

Joan

Moderator

5843 Views

1 replies

0 likes

Account
Other
Premium
  • 5843 Views
  • 1 replies
  • 0 likes

Lost my account 3 days ago

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Anyk17

Spotify Star

382 Views

1 replies

0 likes

Account
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify settings keep resetting.

For the past few weeks, I've encountered problems with Spotify resetting my user settings. I've used Spotify on laptop (windows 10) & my phone (iphone 5s) for 2+ years with no issue like this. All of a sudden, it will forget my settings for last.fm o...

Casual Listener

For the past few weeks, I've encountered problems with Spotify resetting my user settings. I've used Spotify on laptop (windows 10) & my phone (iphone 5s) for 2+ years with no issue like this. Al...

vk83eca9m7rd7t8xfec

Casual Listener

6814 Views

11 replies

3 likes

Account
  • 6814 Views
  • 11 replies
  • 3 likes

Tracks disappear from collaborative playlist while adding others

Hi,Since I created a collaborative playlist on Spotify I have been adding tracks here and then. Yesterday I added a whole bunch of tracks but once I started adding other tracks, the first ones disappear.What am I supposed to do to create a collaborat...

Visitor

Hi, Since I created a collaborative playlist on Spotify I have been adding tracks here and then. Yesterday I added a whole bunch of tracks but once I started adding other tracks, the first ones disa...

Billy-J

Spotify Star

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Unable to log in

I'm not able to log in to my account. I know my gmail account and i know my password and im %100 sure about it. But i cant log in

Visitor

I'm not able to log in to my account. I know my gmail account and i know my password and im %100 sure about it. But i cant log in  

Billy-J

Spotify Star

341 Views

1 replies

0 likes

Account
  • 341 Views
  • 1 replies
  • 0 likes

Que puedo hacer si el 01 pague mi suscripción y hoy 09 se volvió a cobrar

El día 01 de mayo pague mi suscripción, días después se volvió a reflejar un pago sobre la misma suscripción antes ya pagada

Visitor

El día 01 de mayo pague mi suscripción, días después se volvió a reflejar un pago sobre la misma suscripción antes ya pagada

Billy-J

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

i lost my Spotify library

spotify was connected to Facebook and I have a hacked password (data leach) sorry for my English (ham from Amsterdam )

Casual Listener

spotify was connected to Facebook and I have a hacked password (data leach) sorry for my English (ham from Amsterdam )

Billy-J

Spotify Star

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Artists Question: Not eligible to pitch song with release date 3 weeks in the future

Hi, I have my first song releasing in 3 weeks and have just claimed my Spotify Artist Page, but when I go to "Music" > "Upcoming Music" it says "Not eligible to pitch - pitch something that's never been streamed before". My release date is 3 weeks in...

Newbie

Hi,   I have my first song releasing in 3 weeks and have just claimed my Spotify Artist Page, but when I go to "Music" > "Upcoming Music" it says "Not eligible to pitch - pitch something th...

Not applicable

9722 Views

8 replies

0 likes

Account
Premium
Subscription
  • 9722 Views
  • 8 replies
  • 0 likes

I can't login using my Facebook account and I don't have any email

The Spotify Support suggested to use email as my login method instead, the thing is both of my spotify and Facebook account doesn't have email (I register my Spotify through Facebook, and I register my Facebook through mobile number only so I don't h...

Visitor

The Spotify Support suggested to use email as my login method instead, the thing is both of my spotify and Facebook account doesn't have email (I register my Spotify through Facebook, and I register ...

Billy-J

Spotify Star

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes