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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76448 Views

28 replies

0 likes

  • 76448 Views
  • 28 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94289 Views

9 replies

2 likes

Account
Login
  • 94289 Views
  • 9 replies
  • 2 likes

How to get support as my posts on here are ignored.

So I cannot get any support for my problem with the Premium family account. Even though I have been a premium customer since this started in the UK and I am also a verified artist on Spotify. Can someone please tell me how I get some support?My Partn...

Casual Listener

So I cannot get any support for my problem with the Premium family account. Even though I have been a premium customer since this started in the UK and I am also a verified artist on Spotify.&nb...

171 Views

0 replies

0 likes

Account
Premium
Subscription
  • 171 Views
  • 0 replies
  • 0 likes

Account in un altro paese

Ho un problema di autenticazione. ho creato il mio account in italia. ora sono in romania sono passati 14 giorni ed il mio account è stato bloccato. non riesco a cambiare paese dal mio profilo. cosa posso fare?

Newbie

Ho un problema di autenticazione. ho creato il mio account in italia. ora sono in romania sono passati 14 giorni ed il mio account è stato bloccato. non riesco a cambiare paese dal mio profilo. cosa ...

415 Views

0 replies

0 likes

  • 415 Views
  • 0 replies
  • 0 likes

Partner lives in at same address, yet rejected from Spofity Family Account.

Hello. My partner, who lives at the same address as me now keeps getting rejected from my Spotify Family account.She recently moved here from another country and even though she has changed all her details to this address, she joins my family account...

Casual Listener

Hello.  My partner, who lives at the same address as me now keeps getting rejected from my Spotify Family account. She recently moved here from another country and even though she has chan...

Webmonkie

Casual Listener

212 Views

1 replies

0 likes

Account
Premium
Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Tenho o plano familiar, mas continuo free

Estou no plano familiar com meu marido e meu aplicativo não funciona como premium, mesmo constando como ativo na página de gerenciamento de membros. Como resolver? Eu já me mandou novamente o convite, já alterei a senha, já instalei novamente o app, ...

Newbie

Estou no plano familiar com meu marido e meu aplicativo não funciona como premium, mesmo constando como ativo na página de gerenciamento de membros. Como resolver? Eu já me mandou novamente o convite...

173 Views

0 replies

0 likes

Premium
  • 173 Views
  • 0 replies
  • 0 likes

MEMBROS DA FAMILIA FORAM EXCLUIDOS

3 membros da minh familia foram excluidos, mesmo apos terem confirmados o MESMO ENDERECO!!!Gostaria que voces resolvessem essa situacao pois nao estou conseguindo adiciona-los a conta premium novamente

Newbie

3 membros da minh familia foram excluidos, mesmo apos terem confirmados o MESMO ENDERECO!!! Gostaria que voces resolvessem essa situacao pois nao estou conseguindo adiciona-los a conta premium novam...

Glaucianefarias

Casual Listener

439 Views

2 replies

5 likes

  • 439 Views
  • 2 replies
  • 5 likes

Solved!! Premium não ativada mesmo depois de pago

Realizei o pagamento do premium e na minha conta não ativou o premiu ainda o pagamento foi realizado via boleto no dia 22/03/2016, segue a informação recebida no email "Pagamento confirmado via Boleto Bancário.Pedido Spotify código 273403000089-1".

Newbie

    Realizei o pagamento do premium e na minha conta não ativou o premiu ainda o pagamento foi realizado via boleto no dia 22/03/2016, segue a informação recebida no email "Pagamento conf...

Bittencourt

Spotify Star

7975 Views

18 replies

2 likes

Account
Premium
  • 7975 Views
  • 18 replies
  • 2 likes

teyiktiudutrutu

druirrtirtiutrityt6ud

Regular

druirrtirtiutrityt6ud

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
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Trouble logging in a family member

I added my sister to my Premium account, invite with code sent to her, and she keeps getting an error code when putting in the code. The code is telling her it's invalid and to try again or contact customer service. We've reset her passwod and still ...

Newbie

I added my sister to my Premium account, invite with code sent to her, and she keeps getting an error code when putting in the code. The code is telling her it's invalid and to try again or contact c...

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
  • 0 likes

Emigrating from UK to Europe

Hey guys, I'm emigrating from the UK to Germany in December and want to start paying for Spotify from my Euro bank account. Is this possible? Thanks, Alex

Newbie

Hey guys, I'm emigrating from the UK to Germany in December and want to start paying for Spotify from my Euro bank account. Is this possible?   Thanks,    Alex

271 Views

0 replies

0 likes

Account
Subscription
  • 271 Views
  • 0 replies
  • 0 likes

tugtutut

uiyi9yi

Regular

uiyi9yi

170 Views

0 replies

0 likes

Account
  • 170 Views
  • 0 replies
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dfc

rdfvc

Regular

rdfvc

222 Views

0 replies

0 likes

  • 222 Views
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Spotify Xbox One app

I have a premium account and all of a sudden I cannot play through my bluray player through my TV and sound system. I have tried signing into Spotify and have the correct user name and password and it is not accepted. What is wrong and how do I fix i...

Newbie

I have a premium account and all of a sudden I cannot play through my bluray player through my TV and sound system. I have tried signing into Spotify and have the correct user name and password and i...

290 Views

0 replies

0 likes

Login
Premium
  • 290 Views
  • 0 replies
  • 0 likes

SMHSVFDSVFHADSGVF

JSADVFASJFAJSVHDFAJVDFVAWEYUR

Regular

JSADVFASJFAJSVHDFAJVDFVAWEYUR

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes

rfdgtv4r

rtdfgv

Casual Listener

rtdfgv

206 Views

0 replies

0 likes

  • 206 Views
  • 0 replies
  • 0 likes

fdghdsrhgj56456

y9546151rgzsgzrg

Regular

y9546151rgzsgzrg

143 Views

0 replies

0 likes

Free
  • 143 Views
  • 0 replies
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6tgyh

tyghb6t

Newbie

tyghb6t

177 Views

0 replies

0 likes

  • 177 Views
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Won't accept Canadian card

I've got a UK Spotify account but now live in Canada. Trying to move my account to Canada, but it won't accept by Credit Card or Debit card as says "country not supported" even though Canada is. Any thoughts?

Casual Listener

I've got a UK Spotify account but now live in Canada.   Trying to move my account to Canada, but it won't accept by Credit Card or Debit card as says "country not supported" even though Canada...

Robert_W

Community Legend

577 Views

5 replies

0 likes

  • 577 Views
  • 5 replies
  • 0 likes

Solved!! Merging two spotify accounts together

"I created a new spotify account which is also a premium account with a new email address but I wanted to connect it with my facebook so I added my new email on my facebook but when I tried to connect the two together, it won’t connect. Is there any ...

Visitor

"I created a new spotify account which is also a premium account with a new email address but I wanted to connect it with my facebook so I added my new email on my facebook but when I tried to connec...

Nightslash360

Roadie

3061 Views

1 replies

0 likes

Login
  • 3061 Views
  • 1 replies
  • 0 likes

Unable to Link my Facebook account

I'm trying to connect my Spotify account to Facebook but a error shows up. My facebook acccount has actually been used to register with Spotify long ago but I did remove it from Facebook. It would be nice if some staff member do some changes on my ac...

Newbie

I'm trying to connect my Spotify account to Facebook but a error shows up. My facebook acccount has actually been used to register with Spotify long ago but I did remove it from Facebook.   It...

187 Views

0 replies

0 likes

  • 187 Views
  • 0 replies
  • 0 likes

I pay every month 9,99 euros for my spotify account, but I don't know which account im paying for. I

I pay every month 9,99 euros for my spotify account, but I don't know which account im paying for. I've tried all possibe accounts, but none of them is a premium account. How can I find out which account this is, or how can I stop this?

Newbie

I pay every month 9,99 euros for my spotify account, but I don't know which account im paying for. I've tried all possibe accounts, but none of them is a premium account. How can I find out which acc...

163 Views

0 replies

0 likes

Account
  • 163 Views
  • 0 replies
  • 0 likes