Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Elimine app de mi celular luego la instale en otro equipo y ahora no me deja acceder a la cuenta premium.... solo a la cuenta normal
Hi I’m currently travelling abroad and my Spotify won’t log in as it says I can only use the app for 14 days abroad. I’m still away for another 3 weeks and even though I’m paying for premium I can’t use the app. Can you solve this or I will have to c...
Hey everyone! I don't know if this is the right place to ask this, but I'm having problems creating a new account. I want to sign out of my actual account to create an account that's not attached to my facebook. Since I used my facebook to create the...
I'm getting an error while I'm trying to enhance my account to premium, I've tried with my laptop and my phone without using wifi. I can see even the purchases with my credit card. Can someone help me out pls-
Need help we lost my husband's phone, and cannot remember his log in info. We pay for service, and need to know if there is a way to look up his info using bank info please
I need to cancel a subscription that is being charged to my credit card via someone else's account. I do not speak to the person anymore and cannot get them to cancel it for me. I called my credit card and they said they cannot block the charges, I w...
Jag och min flickvän vill gärna dela Spotify. Vi bor tillsammans, men ingen av oss är folkbokförd på vår nuvarande adress. Är det något problem för att få det hela att fungera?
My gf and I have the family plan, for some reason she can’t skip music, we tried logging in and out, etc it still won’t work, it’s the same account she’s always used, and it does say she has premium so what do we do?
I tried to make the premium with the student discount but the university is not on the list. The charge of 4.99€ was done but I have nothing. Now they will refound me so I can make the premium at 9.99€?
So I'm logged on my account using Spotify credentials. Another person is logged on using their FB credentials to "supposedly" their account. I pay for the Family every month. I have logged out everywhere several times, and changed my password several...
Hi, I already sent a message to spotify's support team but figured I'd try here as well. I found out this morning that I had been logged out of spotify and that none of my login credentials work anymore. I also found that I wasn't able to initiate a ...
I don't know how this happened, but my email address on my account is not mine. I recently noticed this. In an effort to contact technical support they just say "thanks, we'll contact you at your (bogus email) account". I'm not sure what to do.
Hallo, ich kann, wenn ich Family-Premium aufrufe, meine Mitglieder nicht mehr sehen und damit auch nichtverwalten. Woran kann das liegen? Viele GrüßeThomas
can someone from spotify contact me i have been charge for two accounts for the past two months now
Best Technical Sales exe 987-397-937OBest Technical Sales number 987-397-937OBest Technical Sales executive 987-397-937OBest Technical Sales office 987-397-937O
Dear Spotify, last week I have recovererd My payment for spotify, and I put the money back on your account yesterday. How long Will it take for My account to come back?
I tried to make a student account but I’m not a student anymore so it does didn’t work and I got charged 5 dollars twice, I want a refund
Hello, it seems my Account has been hacked. I noticed it yesterday, as I tried to hear music, but it was played on a device i dont know.I changed my password, seems like it worked. Now I have a lot of italian music in my playlist and I would like to ...
Hello,I have created an account on Spotify and make some playlists. I just wanted to be sure that my account is visible and search my name from my friend's account but nothing was founded. Then write one of my playlist's name and see that there is a ...