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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 453 Views
  • 0 replies
  • 7 likes
  • Security
  • 453 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440819 Views
  • 968 replies
  • 108 likes
  • Account
  • 440819 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195888 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195888 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107052 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107052 Views
  • 70 replies
  • 11 likes

Can't log in to my account with facebook anymore

I recently tried to set up a family account with my mom but she doesn't have a facebook and so I used my facebook to let her access my playlists but now I can't login to my account and modify my playlists. I don't remember the original account inform...

  • Newbie
  • I recently tried to set up a family account with my mom but she doesn't have a facebook and so I used my facebook to let her access my playlists but now I can't login to my account and modify my play...
  • 179 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 179 Views
  • 0 replies
  • 0 likes

Can't log-in. Getting message that country doesn't match profile...but it does

I keep getting an error message saying that my country doesn't match the one listed in my profile. I live in Italy and my profile says I live in Italy. I've been using this account for about 1 year without problem, now for some reason I got logged ou...

  • Casual Listener
  • I keep getting an error message saying that my country doesn't match the one listed in my profile. I live in Italy and my profile says I live in Italy. I've been using this account for about 1 year w...
  • jsannn
  • Community Legend
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Help with country

I opened a spotify account while on vacation in Mexico, now the app makes all my suggestions as latin music, settings will not allow me to change country to USA!? Keeps saying "form expired"

  • Newbie
  • I opened a spotify account while on vacation in Mexico, now the app makes all my suggestions as latin music, settings will not allow me to change country to USA!?  Keeps saying "form expired"
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Spotify won't change my country

I created my account in Hong Kong but now I'm living in the US but in the profile it still says Hong Kong and won't change. I updated my credit card info to a US one and when it asked "Change to USA" I said yes.

  • Newbie
  • I created my account in Hong Kong but now I'm living in the US but in the profile it still says Hong Kong and won't change. I updated my credit card info to a US one and when it asked "Change to USA"...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

problems accepting invitation spotify for family

I have been invited to a family account but when I have to accept the invitation and declare that I live in the same location as the founder, it says that there's a error and that I have to retry, everytime I do it. I also tried resending another inv...

  • Casual Listener
  • I have been invited to a family account but when I have to accept the invitation and declare that I live in the same location as the founder, it says that there's a error and that I have to retry, ev...
  • matte27
  • Casual Listener
  • 543 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 543 Views
  • 6 replies
  • 0 likes

Keep place in playlist or album

When I open playlist and press 'play' it starts with track 1...then plays them in order. If I lchange ta another album or playlist but then return to first one again...It will start at track 1 again. Is there any way of resuming a playlist from where...

  • Regular
  • When I open playlist and press 'play' it starts with track 1...then plays them in order. If I lchange ta another album or playlist but then return to first one again...It will sta...
  • 237 Views
  • 0 replies
  • 0 likes
  • Other
  • 237 Views
  • 0 replies
  • 0 likes

Solved!! Playlist

How can Spotify remove my personal playlists??? Not acceptable.

  • Casual Listener
  • How can Spotify remove my personal playlists??? Not acceptable.
  • MeJP1978
  • Casual Listener
  • 1041 Views
  • 2 replies
  • 0 likes
  • 1041 Views
  • 2 replies
  • 0 likes

Cant login Spotify

HelloYesterday while working i just opened my Spotify app from mobile and its instantly logged off.when i try to connect its says "Cant login". My account connectted via facebook and now when i try to connect from my PC its the same..i have been trie...

  • Regular
  • Hello Yesterday while working i just opened my Spotify app from mobile and its instantly logged off.when i try to connect its says "Cant login". My account connectted via facebook and now when i try...
  • adria123
  • Newbie
  • 2523 Views
  • 12 replies
  • 3 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 2523 Views
  • 12 replies
  • 3 likes

Facebook won't connect to my Spotify! Tried everything...

So when I first made my spotify account I did not have a Facebook account. I signed up with just my email. I then later made a Facebook account (with the same email) and I have been trying and retrying for months now to connect the two. I have tried ...

  • Newbie
  • So when I first made my spotify account I did not have a Facebook account. I signed up with just my email. I then later made a Facebook account (with the same email) and I have been trying and retryi...
  • 201 Views
  • 0 replies
  • 0 likes
  • Login
  • 201 Views
  • 0 replies
  • 0 likes

Changing account

Hi there,I've got the Spotify through my facebook account, although I'm in way to cancel my facebook account. I've tried to get a new account on Spotify, but my email is the same, so I'm unnable to get a new account from.Then, another issue, I'd like...

  • Casual Listener
  • Hi there, I've got the Spotify through my facebook account, although I'm in way to cancel my facebook account. I've tried to get a new account on Spotify, but my email is the same, so I'm unnable to...
  • 143 Views
  • 0 replies
  • 0 likes
  • Account
  • 143 Views
  • 0 replies
  • 0 likes

Login spotify abroad

ciao ragazzi, non posso effettuare il login di spotify perche sono all'estero,in Albania, e quando vado a cambiare il paese nelle impostazioni non mi da appunto come paese l'Albania...come posso fare? grazie

  • Newbie
  • ciao ragazzi, non posso effettuare il login di spotify perche sono all'estero,in Albania, e quando vado a cambiare il paese nelle impostazioni non mi da appunto come paese l'Albania...come posso fare...
  • LeoRager
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Upgrade auf Premium geht nicht

Hi,Ich veruche jetzt schon seit zwei wochen Mein Account auf Premium zu graden.Ich habe mir schon sämtliche Hilfeseiten durch gelesen.Ich versuche mit Paypal zu bezaheln, beide Konton sind auf das gleiche Lande registiert. Es ist egal ob ich Firefox,...

  • Newbie
  • Hi, Ich veruche jetzt schon seit zwei wochen Mein Account auf Premium zu graden. Ich habe mir schon sämtliche Hilfeseiten durch gelesen. Ich versuche mit Paypal zu bezaheln, beide Konton sind auf ...
  • 800 Views
  • 0 replies
  • 0 likes
  • Premium
  • 800 Views
  • 0 replies
  • 0 likes

logging in

I had to change my facebook password and now i cant login with facebook. what do i do?

  • Newbie
  • I had to change my facebook password and now i cant login with facebook.  what do i do?
  • LeoRager
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Não consigo mandar o convite do Premium novamente!!!

Mandaram a mensagem pedindo confirmação a minha mãe, irmã e meu irmão, eles fizeram a confirmação clicando no email que o Spotify Family mandou e na mensagem dizia que tinha sido confirmado. Agora descubro que os 3 foram banidos, pois não posso reenv...

  • Newbie
  • Mandaram a mensagem pedindo confirmação a minha mãe, irmã e meu irmão, eles fizeram a confirmação clicando no email que o Spotify Family mandou e na mensagem dizia que tinha sido confirmado. Agora de...
  • 264 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 264 Views
  • 0 replies
  • 0 likes

Necesito cambiar la dirección de mi plan familiar

Hola , como despistado puse mal la direccion de mi plan familiar y quiero cambiarlo par añadir a mis hermanos , alguna ayuda ?

  • Newbie
  • Hola , como despistado puse mal la direccion de mi plan familiar y quiero cambiarlo par añadir a mis hermanos , alguna ayuda ?
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Solved!! New Device

I just got the Samsung Galaxy S7.I have a premium account. But when I logged in on my new device... it was not a premium account.... and all of my playlists and songs are GONE!I have thousands of songs. Please help me fix this.

  • Visitor
  • I just got the Samsung Galaxy S7. I have a premium account. But when I logged in on my new device... it was not a premium account.... and all of my playlists and songs are GONE! I have thousands of...
  • user-removed
  • Not applicable
  • 398 Views
  • 2 replies
  • 0 likes
  • Account
  • 398 Views
  • 2 replies
  • 0 likes

Solved!! Probleme Zahlung per Rechnung (Klarna)

Hallo,ich versuche seit heute Mittag, Spotify Premium für Studenten mit der Zahlungsmethode 'Rechnung' zu buchen. Nur wird jedes Mal die Nachricht ausgeworfen, dass der Anbieter wohl einen schlechten Tag hat.Muss ich wirklich bis morgen warten oder g...

  • Regular
  • Hallo, ich versuche seit heute Mittag, Spotify Premium für Studenten mit der Zahlungsmethode 'Rechnung' zu buchen. Nur wird jedes Mal die Nachricht ausgeworfen, dass der Anbieter wohl einen schlecht...
  • melli__
  • Newbie
  • 21640 Views
  • 18 replies
  • 0 likes
  • Premium
  • 21640 Views
  • 18 replies
  • 0 likes

Login problem - resetting the password

Dear community members, I have been suffering from a problem that makes me crazy for two days. Let me describe it step by step:Yesterday, when I logged in to my account on desktop, it suddenly logged me out (then I tried again and again but it was al...

  • Casual Listener
  • Dear community members,   I have been suffering from a problem that makes me crazy for two days. Let me describe it step by step: Yesterday, when I logged in to my account on desktop, it sud...
  • LeoRager
  • Community Legend
  • 365 Views
  • 2 replies
  • 0 likes
  • Account
  • 365 Views
  • 2 replies
  • 0 likes

Solved!! No se puede reproducir la cancion

Desde que realice sin consentimiento (lo hizo automaticamente) la ultima actualización de Spotify, no puedo reproducir ninguna cancion. No me pone fallo de la tarjeta de sonido ni nada que tenga que ver con el ordenador, simplemente me salta una pest...

  • Newbie
  • Desde que realice sin consentimiento (lo hizo automaticamente) la ultima actualización de Spotify, no puedo reproducir ninguna cancion. No me pone fallo de la tarjeta de sonido ni nada que tenga que ...
  • 22srzxf3yxentk5
  • Newbie
  • 28516 Views
  • 57 replies
  • 4 likes
  • 28516 Views
  • 57 replies
  • 4 likes

Error 600 when using family premium

I am temporarily in the UK and my account is set to the UK for some reason and my family premium isn't working whenever I try to assign the code on my account I get a 600 error. Current address is in Malta.

  • Newbie
  • I am temporarily in the UK and my account is set to the UK for some reason and my family premium isn't working whenever I try to assign the code on my account I get a 600 error. Current address is in...
  • 368 Views
  • 0 replies
  • 0 likes
  • 368 Views
  • 0 replies
  • 0 likes