Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155334 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155334 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10573 Views
  • 3 replies
  • 10 likes
  • Security
  • 10573 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505863 Views
  • 985 replies
  • 112 likes
  • Account
  • 505863 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124372 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124372 Views
  • 74 replies
  • 12 likes

I can not enter my account

On 01/12/2015 I enter my Spotify account on the iPhone and is disconnected, I tried to log in several times and all spoke my password and login wrong. I tried to get on the Desktop then the problem was entranho because I put the login and password, e...

  • Newbie
  • On 01/12/2015 I enter my Spotify account on the iPhone and is disconnected, I tried to log in several times and all spoke my password and login wrong. I tried to get on the Desktop then the problem w...
  • Marc_01
  • Newbie
  • 891 Views
  • 7 replies
  • 2 likes
  • Account
    Login
  • 891 Views
  • 7 replies
  • 2 likes

Solved!! 2 problems- Can't log in to facebook & Doesn't show premium on IOS APP

Dear Spotify & Community,I've encountered two problems,1. I can't connect my facebook account after registering with my email address2. I've joined the Family Premium, but it only works for the spotify web, neither the Spotify software(PC) nor the IO...

  • Casual Listener
  • Dear Spotify & Community, I've encountered two problems, 1. I can't connect my facebook account after registering with my email address 2. I've joined the Family Premium, but it only works for...
  • tommyleunglf2
  • Casual Listener
  • 586 Views
  • 6 replies
  • 1 likes
  • Account
    Premium
  • 586 Views
  • 6 replies
  • 1 likes

Trying to end subscription

I'm trying to end my subscription from premium just to going back to the no more subscription without paying

  • Newbie
  • I'm trying to end my subscription from premium just to going back to the no more subscription without paying
  • Luke
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

My account got Hacked

I just noticed my account got hacked, Just opened the app and saw that I was following some weird playlists in a french creole dialect. Which is weird (I live in chile, no relation to france etc). I thought maybe I missclicked something but when I ch...

  • Newbie
  • I just noticed my account got hacked, Just opened the app and saw that I was following some weird playlists in a french creole dialect. Which is weird (I live in chile, no relation to france etc). I ...
  • IguanaSetup
  • Community Legend
  • 1063 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Security
  • 1063 Views
  • 2 replies
  • 1 likes

What can other people see on my profile?

HiI was wondering what a person that follows me can see when he or she goes to my profile.Can he see the last song I played or what my latesst artisits where that I listened to, like I can see when I go to my profile? The same quetions goes for peopl...

  • Newbie
  • Hi I was wondering what a person that follows me can see when he or she goes to my profile.Can he see the last song I played or what my latesst artisits where that I listened to, like I can see when...
  • IguanaSetup
  • Community Legend
  • 52522 Views
  • 1 replies
  • 0 likes
  • 52522 Views
  • 1 replies
  • 0 likes

Solved!! Need to change E-mail address on my Spotify Account

I need to change my e-mail address that I used to set up my Spotify account as the e-mail address is no longer active. When I try to change it within the Spotify account I can't as my password isn't recognized under my new e-mail address, which of co...

  • Casual Listener
  • I need to change my e-mail address that I used to set up my Spotify account as the e-mail address is no longer active.  When I try to change it within the Spotify account I can't as my password ...
  • mattmiles
  • Newbie
  • 149601 Views
  • 52 replies
  • 7 likes
  • 149601 Views
  • 52 replies
  • 7 likes

How can I change my about 10 years old beta account to different name

How can I change my about 10 years old beta account to different name and start (finally) to pay for this? Facebook account is not an option. ps. Miten tämä tuki on näin perseestä teillä? Eikö lisäksi tilde-merkki käy tekstin seassa? Vai mistä liitte...

  • Casual Listener
  • How can I change my about 10 years old beta account to different name and start (finally) to pay for this? Facebook account is not an option.   ps. Miten tämä tuki on näin perseestä teillä? Ei...
  • Maxim
  • Spotify Star
  • 527 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 527 Views
  • 2 replies
  • 0 likes

Card won't work

I tried to update my payment method but Spotify kept saying "Oops there's something wrong! Try again" and I used it at Starbucks afterward and it works. I checked all the info and numbers three times to make sure, and it still wouldn't change

  • Visitor
  • I tried to update my payment method but Spotify kept saying "Oops there's something wrong! Try again" and I used it at Starbucks afterward and it works. I checked all the info and numbers three times...
  • user-removed
  • Not applicable
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

achat de carte spotify en france pour la belgique

bonjour , n'ayant pas de carte de credit , et que les cartes ne sont pas vendu en belgique , j'aurais aimé savoir si je pouvais m'en procurer en france vu que j'habite pas loin de la frontiere pour les utiliser sur mon compte ... et si oui est-ce que...

  • Newbie
  • bonjour  , n'ayant pas de carte de credit , et que les cartes ne sont pas vendu en belgique , j'aurais aimé savoir si je pouvais m'en procurer en france vu que j'habite pas loin de la frontiere ...
  • Lohan59
  • Newbie
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

My psn

I tried to log in to spotify on my playstation account and when i did it said link to acc so i clicked it and it said.it was already linked to another playstation acc and im not sure who

  • Newbie
  • I tried to log in to spotify on my playstation account and when i did it said link to acc so i  clicked it and it said.it was already linked to another playstation acc and im not sure who
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Alteração do nome de usuário

Quando eu criei meu perfil, eu não tive ou não vi a opção de escolher o nome de usuário, e agora távum nome de usuário todo estranho, queria saber como trocar. Alguém pode me ajudar?

  • Newbie
  • Quando eu criei meu perfil, eu não tive ou não vi a opção de escolher o nome de usuário, e agora távum nome de usuário todo estranho, queria saber como trocar. Alguém pode me ajudar?
  • 488 Views
  • 0 replies
  • 2 likes
  • 488 Views
  • 0 replies
  • 2 likes

Re: Switching from Groove

Where's the option to transfer your music from Groove to Spotify? I don't see that option anywhere in the Groove app. Thank you for any clarification.

  • Newbie
  • Where's the option to transfer your music from Groove to Spotify? I don't see that option anywhere in the Groove app. Thank you for any clarification.
  • DBreezy1
  • Newbie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Premium Account Disabled!!!

Hey Spotify, I had to make a new account to post this... It looks like my premium account was recently disabled (username h3oc) I think it may be because the charge came through as "189582113016 8777781161 NY" which looked suspicious, so I disputed i...

  • Casual Listener
  • Hey Spotify,   I had to make a new account to post this...   It looks like my premium account was recently disabled (username h3oc)   I think it may be because the charge c...
  • Alexandrade
  • Newbie
  • 6040 Views
  • 28 replies
  • 0 likes
  • 6040 Views
  • 28 replies
  • 0 likes

Account hacked

My Spotify Premium account have been hacked. When I logged on today all my playlists were deleted, all saved albums were gone and new playlists have been made. I managed to recover some of the playlists, but all other history is gone. I have changed ...

  • Newbie
  • My Spotify Premium account have been hacked. When I logged on today all my playlists were deleted, all saved albums were gone and new playlists have been made. I managed to recover some of the playli...
  • jsannn
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Log in fail

Hi, my username and mail have been changed without my permission, now I do not have anymore access to my premium account. How do I do to reset it back? PS. It is not this account, it is another account..

  • Casual Listener
  • Hi, my username and mail have been changed without my permission, now I do not have anymore access to my premium account. How do I do to reset it back?   PS. It is not this account, it is anot...
  • jsannn
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble logging in

I tried logging in and it won’t let me so i pressed forgot my password and it said it brought me to a website so i put in my username and it said it will send me an email but i still never got one. also i put in my email one time and pressed send and...

  • Visitor
  • I tried logging in and it won’t let me so i pressed forgot my password and it said it brought me to a website so i put in my username and it said it will send me an email but i still never got one. a...
  • AndyJoel
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removed from Famiy Plan

My sister recently got removed from our family plan because I didn't reply to the email fast enough, now it will not re-add her to the plan when I try to invite her. Is there a way to solve this?

  • Newbie
  • My sister recently got removed from our family plan because I didn't reply to the email fast enough, now it will not re-add her to the plan when I try to invite her. Is there a way to solve this?
  • AndyJoel
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Billed card but no student premium

Hello guys! I passed student verification with SheerID, got e-mail calling that my credit card will be billed when current premium will pass. It was yesterday - my credit card got billed for 9,99 PLN (Polish price of student premium month), but I got...

  • Newbie
  • Hello guys!   I passed student verification with SheerID, got e-mail calling that my credit card will be billed when current premium will pass. It was yesterday - my credit card got billed f...
  • AndyJoel
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Account creation and Facebook linking.

I have created an account with Facebook.Since i wanted more control on account settings, I decided to close the account and to create a new one (without Facebook).Nonetheless I want the Spotify account linked with Facebook, but at this very moment th...

  • Newbie
  • I have created an account with Facebook. Since i wanted more control on account settings, I decided to close the account and to create a new one (without Facebook). Nonetheless I want the Spotify a...
  • 200 Views
  • 0 replies
  • 0 likes
  • Account
  • 200 Views
  • 0 replies
  • 0 likes

Add Jarre Technologies Aerobull/Aeroskull support to Spotify connect

Spotify connect is a great way to manage music through the home. Please add Jarre Technologies Aerobull/Aeroskull support to Spotify connect : https://musiclife.paris/speakers/aerobull

  • Newbie
  • Spotify connect is a great way to manage music through the home. Please add Jarre Technologies Aerobull/Aeroskull support to Spotify connect : https://musiclife.paris/speakers/aerobull  
  • 247 Views
  • 0 replies
  • 0 likes
  • Other
  • 247 Views
  • 0 replies
  • 0 likes