Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396513 Views
  • 944 replies
  • 107 likes
  • Account
  • 396513 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170543 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170543 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98848 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98848 Views
  • 68 replies
  • 10 likes

Customer support?

How long takes Spotify customer support reply the email? I contacted the support last week twice and still not getting any reply from them. It's supposed to be that long? Or simply just my mail was ignored for some reasons? I have some account issues...

  • Visitor
  • How long takes Spotify customer support reply the email? I contacted the support last week twice and still not getting any reply from them. It's supposed to be that long? Or simply just my mail was i...
  • KatesHere
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

Direct contact met Spotify

Ik wil Spotify België direct contacteren wegens een vraag over mijn betalingsgegevens. Ik zie nergens een e-mailadres. Op een vraag via Twitter wordt niet gereageerd. Graag dus een e-mailadres van een Spotify-helpdesk.

  • Newbie
  • Ik wil Spotify België direct contacteren wegens een vraag over mijn betalingsgegevens. Ik zie nergens een e-mailadres. Op een vraag via Twitter wordt niet gereageerd. Graag dus een e-mailadres van ee...
  • 529 Views
  • 0 replies
  • 2 likes
  • 529 Views
  • 0 replies
  • 2 likes

Cant see me, Why?

How come there is one person that Cant see me and Only that person? We are not friends on Facebook and we have blocks on each other, but i Can see him on Spotify. I tried to block Some other friend on Facebook and i Can still se that person on Spotif...

  • Newbie
  • How come there is one person that Cant see me and Only that person? We are not friends on Facebook and we have blocks on each other, but i Can see him on Spotify.  I tried to block Som...
  • 94 Views
  • 0 replies
  • 0 likes
  • Account
  • 94 Views
  • 0 replies
  • 0 likes

Can´t play two artists

Hi, i discovered that i can´t play either Iron Maiden or Black Sabbath on my phone or on my desktop. I have tried a different desktop using my account but the problem is still there. I have re-installed Spotify but still have this problem. On my desk...

  • Regular
  • Hi,   i discovered that i can´t play either Iron Maiden or Black Sabbath on my phone or on my desktop. I have tried a different desktop using my account but the problem is still there. I have ...
  • ozanorhan
  • Newbie
  • 257 Views
  • 1 replies
  • 1 likes
  • Account
  • 257 Views
  • 1 replies
  • 1 likes

Change premium accounts to non facebook account

Hi, I didnt realise I have 2 accounts for spotify. 1st one being my social media account which was premium access and the other is my non facebook account. How do i link my 2 accounts together so i can use the premium service on the 2nd account?? I t...

  • Newbie
  • Hi,  I didnt realise I have 2 accounts for spotify. 1st one being my social media account which was premium access and the other is my non facebook account.   How do i link my 2 accounts...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Hjälp!

Har prenumeration men inne på appen står det prenumeration FREE och jag kan bara Shuffle låtar och måste lyssna på reklam. Hur gör jag för att kunna använda min prenumeration?? Tack på förhand för hjälpen

  • Newbie
  • Har prenumeration men inne på appen står det prenumeration FREE och jag kan bara Shuffle låtar och måste lyssna på reklam. Hur gör jag för att kunna använda min prenumeration??    Tack på...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Getting charged for a Spotify account

I’m getting charged every month and I don’t have access to the account I’m getting charged. FYI I’m pay My for my EX Girlfriend which I can’t gain access to her accounts not but I get charged every month on my bank account.

  • Newbie
  • I’m getting charged every month and I don’t have access to the account I’m getting charged. FYI I’m pay My for my EX Girlfriend which I can’t gain access to her accounts not but I get charged every m...
  • 97 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 97 Views
  • 0 replies
  • 0 likes

Mobile Spotify controlled from a webplayer

Hi, My Spotify seems controlled by a Firefox webplayer. It starts and stops my music and plays a playlist I don't know. I already changed my password, logged out from all accounts and installed my app again. I don't have the browser Firefox on any of...

  • Casual Listener
  • Hi,   My Spotify seems controlled by a Firefox webplayer. It starts and stops my music and plays a playlist I don't know. I already changed my password, logged out from all accounts and instal...
  • Maxim
  • Spotify Star
  • 255 Views
  • 3 replies
  • 0 likes
  • Account
  • 255 Views
  • 3 replies
  • 0 likes

Album "Tidal Waves" is not showing in the search bar and it says delivered on CDbaby

I recently placed an album "Tidal Waves" digital streaming sites but unfortunately it is nothing appearing in the search bar. I tried typing my artist name "Marivano Lister" and it is nothing popping up. In CD baby it shows it has been delivered. Cou...

  • Newbie
  • I recently placed an album "Tidal Waves" digital streaming sites but unfortunately it is nothing appearing in the search bar. I tried typing my artist name "Marivano Lister" and it is nothing popping...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

reset my music stats

I would really appreciate if my stats on spotify were resetted as it is very annoying to get reccomendations for music that i no longer like or listen to on my daily mix

  • Newbie
  • I would really appreciate if my stats on spotify were resetted as it is very annoying to get reccomendations for music that i no longer like or listen to on my daily mix
  • 1039 Views
  • 0 replies
  • 4 likes
  • 1039 Views
  • 0 replies
  • 4 likes

sharing playlist

Hi do you know how ca I share a playlist with a person who has not facebook or twitter?Thank you

  • Newbie
  • Hi do you know how ca I share a playlist with a person who has not facebook or twitter? Thank you
  • softmoonbin
  • Newbie
  • 658 Views
  • 2 replies
  • 0 likes
  • 658 Views
  • 2 replies
  • 0 likes

Facebook account dissapeared

Spotify kicked me out of my facebook account from my iOS device, I cant log in because it says that my username or password is incorrect but I haven't changed them. I have no problems using my facebook account so I don't know why I get this message. ...

  • Casual Listener
  • Spotify kicked me out of my facebook account from my iOS device, I cant log in because it says that my username or password is incorrect but I haven't changed them. I have no problems using my facebo...
  • 105 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 105 Views
  • 0 replies
  • 0 likes

Superuser Contribution My Account has been hacked!

Hi, My account seems to have been hacked. I can log in via Facebook but I can not change anything or cancel premium subscribtion because someone changed the password. how do I proceed? Thanks /Chris

  • Newbie
  • Hi,  My account seems to have been hacked. I can log in via Facebook but I can not change anything or cancel premium subscribtion because someone changed the password.    how do I p...
  • JulianA_Bogota
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abbonamento

È possibile abbonarsi utilizzando i 500€ del bonus cultura 18enni ?

  • Newbie
  • È possibile abbonarsi utilizzando i 500€ del bonus cultura 18enni ?
  • JulianA_Bogota
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play count

How many play counts can one account contribute to one song? I usually search music by play counts, but I am wandering how many play counts from each account are considered in the top chart list?

  • Newbie
  • How many play counts can one account contribute to one song? I usually search music by play counts, but I am wandering  how many play counts from each account are considered in the top chart lis...
  • JulianA_Bogota
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Ayuda con cuenta hackeada

Me cambiaron el email de mi anterior cuenta sin permiso, y ya no dejaba loguearme, la cuenta era premium, necesito cancelarla

  • Newbie
  • Me cambiaron el email de mi anterior cuenta sin permiso, y ya no dejaba loguearme, la cuenta era premium, necesito cancelarla
  • 147 Views
  • 0 replies
  • 0 likes
  • Premium
    Security
  • 147 Views
  • 0 replies
  • 0 likes

Superuser Contribution Study abroad - cant login

Hello! I'm studying abroad and i cant login in spotify. It shows a message saying to change the country in my profile. Unfortunatly i just have the options "Portugal" and "USA" anda i'm actually in Romania. I cant change the CEP code either. Somebody...

  • Newbie
  • Hello!   I'm studying abroad and i cant login in spotify. It shows a message saying to change the country in my profile. Unfortunatly i just have the options "Portugal" and "USA" anda i'm actu...
  • JulianA_Bogota
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 140 Views
  • 1 replies
  • 0 likes

Quero conectar em outra conta do facebook

Decidi mudar minha conta no facebook e criei uma nova, mas o spotify foi criado usando a antiga. Tem como mudar?

  • Newbie
  • Decidi mudar minha conta no facebook e criei uma nova, mas o spotify foi criado usando a antiga. Tem como mudar?
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Superuser Contribution I've been charged double for months, I can't see anyone to contact to resolve this.

Hi, I've been using Spotify premium since Jan this year and I have just spoken with EE to see why my phone bill is so high. To my surprise they said Spotify comes out of my phone bill. I've also been paying Spotify from my bank account too! I cant se...

  • Casual Listener
  • Hi,    I've been using Spotify premium since Jan this year and I have just spoken with EE to see why my phone bill is so high. To my surprise they said Spotify comes out of my phone bill....
  • JulianA_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Account Deleted or disappeared

I have been using spotify for years and I have been paying for premium for the last few months on a new card. My username is lrichard94. I can search my account but cannot log into it any way I have tried. I havent changed my password or username or ...

  • Newbie
  • I have been using spotify for years and I have been paying for premium for the last few months on a new card. My username is lrichard94. I can search my account but cannot log into it any way I have ...
  • 96 Views
  • 0 replies
  • 0 likes
  • 96 Views
  • 0 replies
  • 0 likes