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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89054 Views

9 replies

2 likes

Account
Login
  • 89054 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759627 Views

18 replies

29 likes

  • 759627 Views
  • 18 replies
  • 29 likes

Superuser Contribution Some is controlling my account (but he/she is not listed under devices)

Hi, I've got this constant problem that sometimes my music stops playing back and some other device (not mine) pops in and starts to play music. Also there is one playlist that is appearing from time to time that I'm not listening to and when I delet...

Newbie

Hi,   I've got this constant problem that sometimes my music stops playing back and some other device (not mine) pops in and starts to play music. Also there is one playlist that is appearing ...

MaríaCamila

Roadie

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Added family members device still says free subscription

I have added my wife to my premium family subscription but her device (android g6) still says she's on a trial. I have tried to change trial to premium on the device and it asks for cc# and info. When I go to the website account control panel it says...

Regular

I have added my wife to my premium family subscription but her device (android g6) still says she's on a trial. I have tried to change trial to premium on the device and it asks for cc# and info. Whe...

pmiguy

Regular

270 Views

1 replies

0 likes

Free
Premium
Subscription
  • 270 Views
  • 1 replies
  • 0 likes

Cancel premium if I don’t remember password or username

I created an account ages ago on premium and I can’t remember the username or password and I’m still paying for it even though I can’t access it. I need it cancelled please hellllllppppppp

Newbie

I created an account ages ago on premium and I can’t remember the username or password and I’m still paying for it even though I can’t access it. I need it cancelled please hellllllppppppp

177 Views

0 replies

0 likes

  • 177 Views
  • 0 replies
  • 0 likes

Spotify doesn't recognise that i've activated my account.

Okay so I have a spotify account that works fine, but about an hour ago I made a new account with a different email (connected to the same phone number). I activated the account through my emails but I can't log in with my username, and when I do log...

Newbie

Okay so I have a spotify account that works fine, but about an hour ago I made a new account with a different email (connected to the same phone number). I activated the account through my ...

186 Views

0 replies

0 likes

  • 186 Views
  • 0 replies
  • 0 likes

i agree the new conditions - after that mspotify dont recohnized i have premium

Hallo, after my agree to the new conditions spotify dont recognized that i have premium. i did all the instructions (f.e. new password), but there is no change of my status.Thanks for any hlepGerd

Newbie

Hallo, after my agree to the new conditions  spotify dont recognized that i have premium. i did all the instructions (f.e. new password), but there is no change of my status. Thanks for any hle...

Nico

Community Legend

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Spotify Famille

Bonjour je viens de créer mon compte spotify famille, lorsque j'envoie les invitations à ma famille. ils les reçoivent mais ils ne peuvent pas se connecter. Ils utilisent leur adresse mail sur laquelle j'ai envoyer l'invitation ainsi que le mot de pa...

Newbie

Bonjour je viens de créer mon compte spotify famille, lorsque j'envoie les invitations à ma famille. ils les reçoivent mais ils ne peuvent pas se connecter. Ils utilisent leur adresse mail sur laquel...

Walcho

Newbie

1543 Views

3 replies

0 likes

Account
Login
Subscription
  • 1543 Views
  • 3 replies
  • 0 likes

Prevent spotify connect to switch device

I use spotify to play music in multiroom speakers (Samsung). Every now and then it starts playing through the laptop instead however and I need to manually switch back. Can this be prevented?

Newbie

I use spotify to play music in multiroom speakers (Samsung). Every now and then it starts playing through the laptop instead however and I need to manually switch back. Can this be prevented? 

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

how can i delete an account?

me podrian decir porfavor como puedo eliminar una cuenta?

Newbie

me podrian decir porfavor como puedo eliminar una cuenta?

179 Views

0 replies

0 likes

Account
  • 179 Views
  • 0 replies
  • 0 likes

Charged twice every month

I am getting charged on the 13th and on the 29th every month!  

Visitor

I am getting charged on the 13th and on the 29th every month!    

157 Views

0 replies

0 likes

  • 157 Views
  • 0 replies
  • 0 likes

Account stolen. Paypal and college ID linked to it

My account was stolen and has my linked stuff to it so worried about getting it back. Wondering how long it takes support to look into it or what I can do to prove owner ship of the account. Also he deleted playlist I put hours into and wondering if ...

Newbie

My account was stolen and has my linked stuff to it so worried about getting it back. Wondering how long it takes support to look into it or what I can do to prove owner ship of the account. Also he ...

Maxim

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Can't access through Facebook

Keep getting errors 3 and 304 upon attempting to access my premium spotify account. Says that I do not have a facebook account associated with spotify, however, I do, as created the account via Facebook. My Facebook account is still active, but I can...

Newbie

Keep getting errors 3 and 304 upon attempting to access my premium spotify account. Says that I do not have a facebook account associated with spotify, however, I do, as created the account via Faceb...

296 Views

0 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 296 Views
  • 0 replies
  • 0 likes

Spotify licensing issues/matters

Hello, I am just wondering what are the licensing reasons that Spotify has for which we cannot use a payment method not issued in a certain country of residence, with regard to this information:https://support.spotify.com/account_payment_help/account...

Casual Listener

Hello,   I am just wondering what are the licensing reasons that Spotify has for which we cannot use a payment method not issued in a certain country of residence, with regard to this informat...

misterfroggy

Casual Listener

277 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 277 Views
  • 1 replies
  • 0 likes

Twee keer op rij plotseling gedowngrade van Premium naar free

Goedennacht, Vorige maand tijdens onze roadtrip door Italië werden onze accounts onder Premium for family opeens gedowngrade. We hadden bij elkaar ongeveer 2000 nummers offline beschikbaar staan. Poof! Alles weg! Zonder reden! Na een hoop gedoe spoti...

Newbie

Goedennacht,   Vorige maand tijdens onze roadtrip door Italië werden onze accounts onder Premium for family opeens gedowngrade. We hadden bij elkaar ongeveer 2000 nummers offline beschikbaar s...

371 Views

0 replies

3 likes

  • 371 Views
  • 0 replies
  • 3 likes

Self Service | Device Management

How can I remove a device from my account 

Newbie

How can I remove a device from my account 

Maxim

Spotify Star

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Solved!! Paylists are gone

Guys, all my playlists and songs are totally gone ! What can I do ?

Casual Listener

Guys, all my playlists and songs are totally gone ! What can I do ?

Bittencourt

Spotify Star

538 Views

3 replies

0 likes

  • 538 Views
  • 3 replies
  • 0 likes

Spotify doesnt detect my devices

Hi, Im a premium user and since a few days all my devices disapeared from my spotify clients (Phone & PC). I have an adroid phone where my client works with no issues and a PC client that also works fine. Since a few days they cant see from any of th...

Newbie

Hi,   Im a premium user and since a few days all my devices disapeared from my spotify clients (Phone & PC).   I have an adroid phone where my client works with no issues and a PC c...

227 Views

0 replies

0 likes

  • 227 Views
  • 0 replies
  • 0 likes

I Can't Log In

I can't log into my old account. I was previously linked to my facebook account, but somehow got disconnected. I tried using my facebook credentials but it didn't work. When I tried using my spotify account, it said that the account was linked to fac...

Newbie

I can't log into my old account. I was previously linked to my facebook account, but somehow got disconnected. I tried using my facebook credentials but it didn't work. When I tried using my spotify ...

kbrooksc

Community Legend

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

(videsiya)NORTON.COM/SETUP1~855~(958)~(8426) NORTON COM SETUP

(videsiya)NORTON.COM/SETUP1~855~(958)~(8426) NORTON COM SETUP(goibio)1_855_958_8426NOTON SETUP WITH PRODUCT KEY(Bankoksrf)1-(855)~ (958)~(8426)norton.com/setup enter product keyNORTON.COM/SETUPNORTON COM SETUPNORTON SETUPNOTON SETUP WITH PRODUCT KEYN...

Regular

(videsiya)NORTON.COM/SETUP1~855~(958)~(8426) NORTON COM SETUP (goibio)1_855_958_8426NOTON SETUP WITH PRODUCT KEY (Bankoksrf)1-(855)~ (958)~(8426)norton.com/setup enter product key NORTON.COM/SETUP...

294 Views

0 replies

0 likes

Account
  • 294 Views
  • 0 replies
  • 0 likes