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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76191 Views

28 replies

0 likes

  • 76191 Views
  • 28 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93929 Views

9 replies

2 likes

Account
Login
  • 93929 Views
  • 9 replies
  • 2 likes

Superuser Contribution My premium account has ben hacked

My premium account has been hackedi can’t login to my account and when intry to reset pasword it say no recognize my email adress and my spotify I’dplease help

Newbie

My premium account has been hacked i can’t login to my account and when intry to reset pasword it say no recognize my email adress and my spotify I’d please help

Melody

Spotify

285 Views

1 replies

0 likes

Security
  • 285 Views
  • 1 replies
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Superuser Contribution Someone connected my account with their Facebook without my consent

Now my name and profile pic are theres and I can't get rid of it. I also think he's able to listen to music with my account, as sometimes my friends who are following me say they can see me listening to some weird stuff. I've tried following instruct...

Newbie

Now my name and profile pic are theres and I can't get rid of it. I also think he's able to listen to music with my account, as sometimes my friends who are following me say they can see me listening...

Melody

Spotify

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
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lieder alle weg und kann nicht mehr online gehen

Ich musste mich neu einloggen...jetzt ist kein lied mehr da, dass ich vereits runtergeladen habe und ich kann nicht mehr online gehen. spotify ist dauernd im offline modus...ich habe letzten monat fürs premium bezahlt und gut 2000 songs runtergeladen...

Newbie

Ich musste mich neu einloggen...jetzt ist kein lied mehr da, dass ich vereits runtergeladen habe und ich kann nicht mehr online gehen. spotify ist dauernd im offline modus...ich habe letzten monat fü...

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Notifications in netherlands

Hi,I receive every notification including billing mail in netherlands.Considering that Belgium have three language: French/Netherlands/German I think you should be more careful with your customers. Especially about billing sent by a no reply address,...

Casual Listener

Hi, I receive every notification including billing mail in netherlands. Considering that Belgium have three language: French/Netherlands/German I think you should be more careful with your customer...

172 Views

0 replies

0 likes

  • 172 Views
  • 0 replies
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Solved!! I made a new account, can't log in

My old Facebook profile got deactivated, I cancelled that premium spotify account. I made a new one, but there seems to be a lot wrong with that. First, I can only log in on a PC, in the browser. There I want to pay with my paypal account, but when I...

Casual Listener

My old Facebook profile got deactivated, I cancelled that premium spotify account.  I made a new one, but there seems to be a lot wrong with that. First, I can only log in on a PC, in the brows...

Vitzheim

Casual Listener

350 Views

1 replies

0 likes

Login
  • 350 Views
  • 1 replies
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Solved!! My username is a generated string of characters

My username is a generated string of characters, I want to change it to the name I chose. I just made my new Spofiy Account on my andriod phone and then made a second one on Desktop to try again, only to get a series of characters again.

Newbie

My username is a generated string of characters, I want to change it to the name I chose.  I just made my new Spofiy Account on my andriod phone and then made a second one on Desktop to try aga...

Maxim

Spotify Star

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Email adress not updated from facebook account

Hi, I updated my email adress on Facebook but it didn't follow on Spotify account. Can it be done manually or from you? PS: i can't access my old email adress' mailbox...

Visitor

Hi,  I updated my email adress on Facebook but it didn't follow on Spotify account. Can it be done manually or from you?  PS: i can't access my old email adress' mailbox...

liliplav

Newbie

408 Views

2 replies

0 likes

Account
Security
  • 408 Views
  • 2 replies
  • 0 likes

Need with this this. It's really confusing me!

Howdy, So I have 2 spotify accounts, and recently got into the band 'Evans Blue'. One of the accounts is about a year old and the other was just recently opened (a couple of days back). Searching for their albums in the old account turns up results e...

Newbie

Howdy, So I have 2 spotify accounts, and recently got into the band 'Evans Blue'. One of the accounts is about a year old and the other was just recently opened (a couple of days back). Searching for...

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
  • 0 likes

Hacked!

I have been using premium account over years. Suddenly upgaded to family premium few days ago. And the family memebrs were not anyone I know. All of those email were numbers@aa.comIs there any way I can have my money back? Credit card being charged f...

Newbie

I have been using premium account over years. Suddenly upgaded to family premium few days ago. And the family memebrs were not anyone I know. All of those email were numbers@aa.com Is there any...

LeoRager

Community Legend

327 Views

1 replies

0 likes

Security
  • 327 Views
  • 1 replies
  • 0 likes

Can't change account country

I can't change my country. I have got the spotify premium trial, and I like it. But I can't change my country. And Changing payment details does not work either. Because the one in accounts doesn't work as I have to buy something in order to change i...

Casual Listener

I can't change my country. I have got the spotify premium trial, and I like it. But I can't change my country. And Changing payment details does not work either. Because the one in accounts doesn't w...

QuiriniusGast

Roadie

428 Views

3 replies

0 likes

Account
Other
  • 428 Views
  • 3 replies
  • 0 likes

Username numbers, no facebook

Just disconnected my spotify premium account from my premium subscription because I wanted to create a new account (I hate my username and I REALLY want to change it). Made a new account, but I can't give it a username. My old account had a username,...

Casual Listener

Just disconnected my spotify premium account from my premium subscription because I wanted to create a new account (I hate my username and I REALLY want to change it).   Made a new account, bu...

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
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Solved!! Removing an artist from "recently played"?

Hello, I'm assuming this is a question for Spotify workers who actually have the possibility to change stuff on your account, but contacting them directly seems to have been removed and all that's left is this "ask community" thing, so I'm trying her...

Regular

Hello,   I'm assuming this is a question for Spotify workers who actually have the possibility to change stuff on your account, but contacting them directly seems to have been removed and all ...

anthonyrb

Casual Listener

57131 Views

9 replies

10 likes

Account
Other
  • 57131 Views
  • 9 replies
  • 10 likes

Account hacked

My account was hacked. It's connected to Facebook and I can't disconnect it from there since I set it up that way. I logged out of all devices and changed passwords, but someone is still getting in. How do I protect my account?

Visitor

My account was hacked.  It's connected to Facebook and I can't disconnect it from there since I set it up that way.  I logged out of all devices and changed passwords, but someone is still ...

198 Views

0 replies

0 likes

  • 198 Views
  • 0 replies
  • 0 likes

How do I get a Spotify login and password if I’ve always been using Facebook to login?

I have Spotify premium associated with my Facebook account. However, I want to listen on another device that I don’t have Facebook on, nor do I want on it. So how can I create an actual Spotify login and password and not make a whole new account?

Newbie

I have Spotify premium associated with my Facebook account. However, I want to listen on another device that I don’t have Facebook on, nor do I want on it. So how can I create an actual Spotify login...

QuiriniusGast

Roadie

281 Views

1 replies

0 likes

Account
  • 281 Views
  • 1 replies
  • 0 likes

Cannot login to my Spotify Free account

I had a Spotify Free account and then I went to Premium for a few months. I cancelled Premium effective 10/25/17, but have not been able to login to Spotify free since. I even tried changing my password, did not help. Can anyone help me with this? Pl...

Newbie

I had a Spotify Free account  and then I went to Premium for a few months. I cancelled Premium effective 10/25/17, but have not been able to login to Spotify free since. I even tried changing my...

QuiriniusGast

Roadie

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

I signed up using my E-Mail, but my username is a bunch of random characters?

I googled this issue up, and there is no particular solution.Why is this issue even occuring? I do not even use Facebook, to put it out there. I have no connection with Facebook whatsoever. How do I resolve this? I want to have a Username of my own n...

Newbie

I googled this issue up, and there is no particular solution. Why is this issue even occuring? I do not even use Facebook, to put it out there. I have no connection with Facebook whatsoever.  ...

QuiriniusGast

Roadie

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Getting access to your own artist account when using tune core

When trying to get access to music you uploaded with TuneCore, what is the best way to prove your the artist when trying to link it with your Spotify account. Specifically if you do not have social media and TuneCore is your first time publishing you...

Newbie

When trying to get access to music you uploaded with TuneCore, what is the best way to prove your the artist when trying to link it with your Spotify account. Specifically if you do no...

269 Views

0 replies

0 likes

Account
Other
  • 269 Views
  • 0 replies
  • 0 likes

Can't make a bug report

Attempting to report one of multiple bugs with your web player athttps://community.spotify.com/t5/forums/postpage/board-id/WebPlayer Results in the errorYou do not have sufficient privileges for this resource or its parent to perform this action.Clic...

Casual Listener

Attempting to report one of multiple bugs with your web player at https://community.spotify.com/t5/forums/postpage/board-id/WebPlayer   Results in the error You do not have sufficient pr...

227 Views

0 replies

0 likes

Login
  • 227 Views
  • 0 replies
  • 0 likes

PERFAVORE AIUTO

Qualcuno che mi può aiutare? Volevo creare l’account premium studenti ma, mi hanno solo preso 5 euro dalla carta di credito senza ottenere nessun account premium

Newbie

Qualcuno che mi può aiutare? Volevo creare l’account premium studenti ma, mi hanno solo preso 5 euro dalla carta di credito senza ottenere nessun account premium

211 Views

0 replies

0 likes

  • 211 Views
  • 0 replies
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Superuser Contribution estoy de baja y me siguen cobrando

me di de baja hace meses y aun me siguen cobrando mensual

Newbie

me di de baja hace meses y aun me siguen cobrando mensual

Azuldaira_7

Newbie

18249 Views

8 replies

8 likes

Account
  • 18249 Views
  • 8 replies
  • 8 likes