Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4568 Views
  • 1 replies
  • 9 likes
  • Security
  • 4568 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464852 Views
  • 976 replies
  • 111 likes
  • Account
  • 464852 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205517 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205517 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113190 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113190 Views
  • 72 replies
  • 12 likes

hrejt

hrw

  • Casual Listener
  • hrw
  • 150 Views
  • 0 replies
  • 0 likes
  • Account
  • 150 Views
  • 0 replies
  • 0 likes

Account Log In Not Working

Hello Spotify Community, I am currently dealing with a frustrating problem with Spotify. Recently I got premium and everything seemed to be working fine but now I can no longer log into my account. My username and password combination do not work and...

  • Visitor
  • Hello Spotify Community,   I am currently dealing with a frustrating problem with Spotify. Recently I got premium and everything seemed to be working fine but now I can no longer log into my a...
  • user-removed
  • Not applicable
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 206 Views
  • 1 replies
  • 0 likes

areytruytuiti

aswew3resdfdsfgdgdfghf

  • Regular
  • aswew3resdfdsfgdgdfghf
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Can not log into my account on Roku

I’ve been trying to figure this out literally for months. i have a spotify premium account. I have a Roku. I have done everything...it doesn’t recognize my spotify credentials. It doesn’t recognize my Facebook login. I finally set up a device usernam...

  • Newbie
  • I’ve been trying to figure this out literally for months.   i have a spotify premium account. I have a Roku. I have done everything...it doesn’t recognize my spotify credentials. It doesn’t re...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Related Artists and Artist radio missing from Artist Profile

Hello, Spotify Artists here.For some reason, my related artist page is missing from my profile. Also, I can no longer start an artist radio from this profile. Why is this? Link to page: https://open.spotify.com/artist/7lR3ym4BnX9zf1UwO2EzpD

  • Newbie
  • Hello, Spotify Artists here. For some reason, my related artist page is missing from my profile. Also, I can no longer start an artist radio from this profile. Why is this?   Link to page:&...
  • 345 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 345 Views
  • 0 replies
  • 0 likes

"About" section on artist profile is blank

I am currently using Spotify Webplayer and the "about" section for all artists remain blank. This goes for all artists, popular or not. I have attached an example of the problem I've been having below.

  • Newbie
  • I am currently using Spotify Webplayer and the "about" section for all artists remain blank. This goes for all artists, popular or not. I have attached an example of the problem I've been having belo...
  • BCBozeman
  • Roadie
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error code 408

Recently, I change my location due to travel to another country. Now I can not log in my account due to I unable to change country settings (Error code 408).PleasePlease, is there anyone can help me?Thank you

  • Casual Listener
  • Recently, I change my location due to travel to another country. Now I  can not log in my account due to I unable to change country settings (Error code 408).Please Please, is there anyone can ...
  • qusay_75
  • Casual Listener
  • 395 Views
  • 4 replies
  • 0 likes
  • Login
  • 395 Views
  • 4 replies
  • 0 likes

Spillelister legges automatisk til

Spillelister legges til på min konto automatisk. Jeg sletter dem, men kommer nye stadig. Hvordan fikser man dette problemet?

  • Newbie
  • Spillelister legges til på min konto automatisk. Jeg sletter dem, men kommer nye stadig. Hvordan fikser man dette problemet? 
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Took money out of a non premium account

I no longer use premium for Spotify and I had $15 taken out of my account. I want my money back that y’all took on October 10th.

  • Newbie
  • I no longer use premium for Spotify and I had $15 taken out of my account. I want my money back that y’all took on October 10th. 
  • 110 Views
  • 0 replies
  • 0 likes
  • Account
  • 110 Views
  • 0 replies
  • 0 likes

erhj

e4hu

  • Casual Listener
  • e4hu
  • 176 Views
  • 0 replies
  • 0 likes
  • Account
  • 176 Views
  • 0 replies
  • 0 likes

gdfhfgjh

dfhsdfh

  • Casual Listener
  • dfhsdfh
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Please Help!

Version:1.0 StartHTML:000000226 EndHTML:000018629 StartFragment:000018116 EndFragment:000018410 StartSelection:000018116 EndSelection:000018410 SourceURL:https://community.spotify.com/t5/Subscriptions/HELP/m-p/2746791HELP! - The Spotify CommunityWill...

  • Casual Listener
  • Version:1.0 StartHTML:000000226 EndHTML:000018629 StartFragment:000018116 EndFragment:000018410 StartSelection:000018116 EndSelection:000018410 SourceURL:https://community.spotify.com/t5/Subscription...
  • 108 Views
  • 0 replies
  • 0 likes
  • Account
  • 108 Views
  • 0 replies
  • 0 likes

I can't create a new account with my email

Around 30 minutes ago, I tried to register a new account with my main email. It said it was already in use, so I looked up my info and logged in. I proceeded to change the email in my account details so that I could make a new account (with the email...

  • Newbie
  • Around 30 minutes ago, I tried to register a new account with my main email.  It said it was already in use, so I looked up my info and logged in.  I proceeded to change the email in my acc...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Overpaid want a refund

I am a student and I put that my graduation date was May 2017. however, this past month I was charged $10.99 as opposed to they normal $4.99 for students. I want a refund and to know why I am not being charged the student rate!

  • Newbie
  • I am a student and I put that my graduation date was May 2017. however, this past month I was charged $10.99 as opposed to they normal $4.99 for students. I want a refund and to know why I am not bei...
  • KittyKat0929
  • Newbie
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Need 10 string digits

Hi,I need my 10 digits 'username' to logg inn on my onkyo devices!I can not fine any good solution anywhere.. Please give me a step by step tutorial, so i dont need to struggle with this anymore. Been reading a lot of posts, and all Peter is saying i...

  • Newbie
  • Hi, I need my 10 digits 'username' to logg inn on my onkyo devices! I can not fine any good solution anywhere..   Please give me a step by step tutorial, so i dont need to struggle...
  • 101 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 101 Views
  • 0 replies
  • 0 likes

Solved!! Spotify account hijacked

Earlier today my Spotify account was hijacked and the password and linked email was changed. I pay for premium and have many playlists I do not want lost. I had sent an email to support hours ago and have not yet gotten a response. I would like to ge...

  • Casual Listener
  • Earlier today my Spotify account was hijacked and the password and linked email was changed. I pay for premium and have many playlists I do not want lost. I had sent an email to support hours ago and...
  • SporceXL
  • Newbie
  • 783 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 783 Views
  • 3 replies
  • 1 likes

Conta Premium Venceu na data errada

'Eu paguei minha spotify entre os dias 01/10 e 05/10 e mesmp assim venceu hoje, 23/10. Qual é a de vocês ? Devolvam minha spotify premium, eu paguei por isso e quero de volta.

  • Newbie
  • 'Eu paguei minha spotify entre os dias 01/10 e 05/10 e mesmp assim venceu hoje, 23/10. Qual é a de vocês ? Devolvam minha spotify premium, eu paguei por isso e quero de volta.
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

After last update i've lost all songs of my library

Yesterday 22/10/2017 spotify ran last update and when i went checking my library all songs disappeared: i have two just added right now. were not just a pair of songs, i had a quite large library! how can i recover them?

  • Newbie
  • Yesterday 22/10/2017 spotify ran last update and when i went checking my library all songs disappeared: i have two just added right now. were not just a pair of songs, i had a quite large library! ho...
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem logging on to premium family plan account

I'm a member of a premium family plan so I signed up creating my own username and password. It acknowledged that I'm a member of a family plan but I get this screen shot and can't go further to get any musicIMG_7697.PNG

  • Newbie
  • I'm a member of a premium family plan so I signed up creating my own username and password. It acknowledged that I'm a member of a family plan but I get this screen shot and can't go further to get a...
  • EdelATL
  • Newbie
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes