Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 438 Views
  • 0 replies
  • 7 likes
  • Security
  • 438 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440279 Views
  • 970 replies
  • 108 likes
  • Account
  • 440279 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195616 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195616 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106944 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106944 Views
  • 70 replies
  • 11 likes

( 1800 )5822401 Facebook Support Number (HAPPY DIWALI)

( 1800 )5822401 Facebook Support Number (HAPPY DIWALI)( 1800 )5822401 Facebook Support Number (HAPPY DIWALI)( 1800 )5822401 Facebook Support Number (HAPPY DIWALI)( 1800 )5822401 Facebook Support Number (HAPPY DIWALI)( 1800 )5822401 Facebook Support N...

  • Regular
  • ( 1800 )5822401 Facebook Support Number  (HAPPY DIWALI) ( 1800 )5822401 Facebook Support Number  (HAPPY DIWALI) ( 1800 )5822401 Facebook Support Number  (HAPPY DIWALI) ( 1800 )58224...
  • 138 Views
  • 0 replies
  • 0 likes
  • Account
  • 138 Views
  • 0 replies
  • 0 likes

Account hacked? Playlists Deleted

Hi there, For some reason it looks like my account has been hacked, all of my playlists have been deleted and now I have somebody elses playlists. Is it possible to get the playlists back? I am a spotify premium user Please help Regards Pete Wright (...

  • Casual Listener
  • Hi there,   For some reason it looks like my account has been hacked, all of my playlists have been deleted and now I have somebody elses playlists.   Is it possible to get the play...
  • brittanylexi
  • Newbie
  • 624 Views
  • 6 replies
  • 0 likes
  • Account
    Security
  • 624 Views
  • 6 replies
  • 0 likes

ABROAD FOR 14 days

I'm having troubles to sign in on my account, when I try to sign in it says "you can only use spotify abroad for 14 days"...I live in Mexico and I was paying for premium...what should I do?

  • Casual Listener
  • I'm having troubles to sign in on my account, when I try to sign in it says "you can only use spotify abroad for 14 days"...I live in Mexico and I was paying for premium...what should I do?
  • 21ou53r5fd3x4lu
  • Newbie
  • 537 Views
  • 2 replies
  • 1 likes
  • Account
  • 537 Views
  • 2 replies
  • 1 likes

Hacked

Hello. I have noticed that someone else is using my account. I do not know my specific password for Spotify as I always log in via Facebook. They are using it so frequently that all suggestions of music relate to what they listen to (which is rubbish...

  • Visitor
  • Hello. I have noticed that someone else is using my account. I do not know my specific password for Spotify as I always log in via Facebook. They are using it so frequently that all suggestions of mu...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 167 Views
  • 1 replies
  • 0 likes

Quickbooks sld

Quickbooks sld Quickbooks sld

  • Regular
  • Quickbooks sld Quickbooks sld
  • Qbinstantsoluti
  • Gig Goer
  • 195 Views
  • 1 replies
  • 1 likes
  • 195 Views
  • 1 replies
  • 1 likes

123bicano

123bicano

  • Regular
  • 123bicano
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Spotify premium

I bought spotify premium for family and invited my family to join. They all now have spotify premium but I dont. I log in to spotify it says I only have a free version. Going on comments from the community I logged off, reinstalled and everything els...

  • Visitor
  • I bought spotify premium for family and invited my family to join. They all now have spotify premium but I dont.   I log in to spotify it says I only have a free version. Going on comments fro...
  • KatesHere
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 210 Views
  • 1 replies
  • 0 likes

Customer support?

How long takes Spotify customer support reply the email? I contacted the support last week twice and still not getting any reply from them. It's supposed to be that long? Or simply just my mail was ignored for some reasons? I have some account issues...

  • Visitor
  • How long takes Spotify customer support reply the email? I contacted the support last week twice and still not getting any reply from them. It's supposed to be that long? Or simply just my mail was i...
  • KatesHere
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
  • 180 Views
  • 1 replies
  • 0 likes

Direct contact met Spotify

Ik wil Spotify België direct contacteren wegens een vraag over mijn betalingsgegevens. Ik zie nergens een e-mailadres. Op een vraag via Twitter wordt niet gereageerd. Graag dus een e-mailadres van een Spotify-helpdesk.

  • Newbie
  • Ik wil Spotify België direct contacteren wegens een vraag over mijn betalingsgegevens. Ik zie nergens een e-mailadres. Op een vraag via Twitter wordt niet gereageerd. Graag dus een e-mailadres van ee...
  • 559 Views
  • 0 replies
  • 2 likes
  • 559 Views
  • 0 replies
  • 2 likes

Cant see me, Why?

How come there is one person that Cant see me and Only that person? We are not friends on Facebook and we have blocks on each other, but i Can see him on Spotify. I tried to block Some other friend on Facebook and i Can still se that person on Spotif...

  • Newbie
  • How come there is one person that Cant see me and Only that person? We are not friends on Facebook and we have blocks on each other, but i Can see him on Spotify.  I tried to block Som...
  • 109 Views
  • 0 replies
  • 0 likes
  • Account
  • 109 Views
  • 0 replies
  • 0 likes

Can´t play two artists

Hi, i discovered that i can´t play either Iron Maiden or Black Sabbath on my phone or on my desktop. I have tried a different desktop using my account but the problem is still there. I have re-installed Spotify but still have this problem. On my desk...

  • Regular
  • Hi,   i discovered that i can´t play either Iron Maiden or Black Sabbath on my phone or on my desktop. I have tried a different desktop using my account but the problem is still there. I have ...
  • ozanorhan
  • Newbie
  • 278 Views
  • 1 replies
  • 1 likes
  • Account
  • 278 Views
  • 1 replies
  • 1 likes

Change premium accounts to non facebook account

Hi, I didnt realise I have 2 accounts for spotify. 1st one being my social media account which was premium access and the other is my non facebook account. How do i link my 2 accounts together so i can use the premium service on the 2nd account?? I t...

  • Newbie
  • Hi,  I didnt realise I have 2 accounts for spotify. 1st one being my social media account which was premium access and the other is my non facebook account.   How do i link my 2 accounts...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Hjälp!

Har prenumeration men inne på appen står det prenumeration FREE och jag kan bara Shuffle låtar och måste lyssna på reklam. Hur gör jag för att kunna använda min prenumeration?? Tack på förhand för hjälpen

  • Newbie
  • Har prenumeration men inne på appen står det prenumeration FREE och jag kan bara Shuffle låtar och måste lyssna på reklam. Hur gör jag för att kunna använda min prenumeration??    Tack på...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Getting charged for a Spotify account

I’m getting charged every month and I don’t have access to the account I’m getting charged. FYI I’m pay My for my EX Girlfriend which I can’t gain access to her accounts not but I get charged every month on my bank account.

  • Newbie
  • I’m getting charged every month and I don’t have access to the account I’m getting charged. FYI I’m pay My for my EX Girlfriend which I can’t gain access to her accounts not but I get charged every m...
  • 113 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 113 Views
  • 0 replies
  • 0 likes

Mobile Spotify controlled from a webplayer

Hi, My Spotify seems controlled by a Firefox webplayer. It starts and stops my music and plays a playlist I don't know. I already changed my password, logged out from all accounts and installed my app again. I don't have the browser Firefox on any of...

  • Casual Listener
  • Hi,   My Spotify seems controlled by a Firefox webplayer. It starts and stops my music and plays a playlist I don't know. I already changed my password, logged out from all accounts and instal...
  • Maxim
  • Spotify Star
  • 277 Views
  • 3 replies
  • 0 likes
  • Account
  • 277 Views
  • 3 replies
  • 0 likes

Album "Tidal Waves" is not showing in the search bar and it says delivered on CDbaby

I recently placed an album "Tidal Waves" digital streaming sites but unfortunately it is nothing appearing in the search bar. I tried typing my artist name "Marivano Lister" and it is nothing popping up. In CD baby it shows it has been delivered. Cou...

  • Newbie
  • I recently placed an album "Tidal Waves" digital streaming sites but unfortunately it is nothing appearing in the search bar. I tried typing my artist name "Marivano Lister" and it is nothing popping...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

reset my music stats

I would really appreciate if my stats on spotify were resetted as it is very annoying to get reccomendations for music that i no longer like or listen to on my daily mix

  • Newbie
  • I would really appreciate if my stats on spotify were resetted as it is very annoying to get reccomendations for music that i no longer like or listen to on my daily mix
  • 1106 Views
  • 0 replies
  • 4 likes
  • 1106 Views
  • 0 replies
  • 4 likes

sharing playlist

Hi do you know how ca I share a playlist with a person who has not facebook or twitter?Thank you

  • Newbie
  • Hi do you know how ca I share a playlist with a person who has not facebook or twitter? Thank you
  • softmoonbin
  • Newbie
  • 680 Views
  • 2 replies
  • 0 likes
  • 680 Views
  • 2 replies
  • 0 likes

Facebook account dissapeared

Spotify kicked me out of my facebook account from my iOS device, I cant log in because it says that my username or password is incorrect but I haven't changed them. I have no problems using my facebook account so I don't know why I get this message. ...

  • Casual Listener
  • Spotify kicked me out of my facebook account from my iOS device, I cant log in because it says that my username or password is incorrect but I haven't changed them. I have no problems using my facebo...
  • 126 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 126 Views
  • 0 replies
  • 0 likes

Superuser Contribution My Account has been hacked!

Hi, My account seems to have been hacked. I can log in via Facebook but I can not change anything or cancel premium subscribtion because someone changed the password. how do I proceed? Thanks /Chris

  • Newbie
  • Hi,  My account seems to have been hacked. I can log in via Facebook but I can not change anything or cancel premium subscribtion because someone changed the password.    how do I p...
  • JulianA_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes