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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82984 Views

29 replies

0 likes

  • 82984 Views
  • 29 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103764 Views

10 replies

3 likes

Account
Login
  • 103764 Views
  • 10 replies
  • 3 likes

Cannot add family members to my account.

I have the premium account and when I am logged in to my accound and clicking on add family members the page is black with a white fram at the top. What is the problem?

Newbie

I have the premium account and when I am logged in to my accound and clicking on add family members the page is black with a white fram at the top. What is the problem?

338 Views

0 replies

0 likes

  • 338 Views
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  • 0 likes

problème mail et facebook

bonjour,j'ai un très vieux compte avec mon mail que j'utilise pour mon facebook actuellorsque j'ai voulu me lier avec FB la première fois, cela m'a mis que le mot de passe n'était pas bon et error 400. pourtant j'ai eu les message de fb pour confirme...

Newbie

bonjour, j'ai un très vieux compte avec mon mail que j'utilise pour mon facebook actuel lorsque j'ai voulu me lier avec FB la première fois, cela m'a mis que le mot de passe n'était pas bon et erro...

317 Views

0 replies

0 likes

Account
Free
Subscription
  • 317 Views
  • 0 replies
  • 0 likes

family account

Hi, My name is Ufuk KOKSAL,I have premium family account.You always send me mail to you will block my wife and children accounts.pls dont do it!!Arzu KOKSAL is my wife.Mehmet KOKSAL my sunDemir KOKSAL my sunSelcuk KOKSAL my brother.. We are always pa...

Newbie

Hi,   My name is Ufuk KOKSAL, I have premium family account. You always send me mail to you will block my wife and children accounts. pls dont do it!! Arzu KOKSAL is my wife. Mehmet KOKSA...

JosephUlibarri

Newbie

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Problème de comptes

Bonjour, Je rencontre un gros problème avec ma connexion Spotify lié à mes comptes. J'ai depuis plusieurs années un compte perso Premium. Je travaille dans une société de cinéma où je m'occupe d'un festival. J'ai donc voulu créér un compte au festiva...

Visitor

Bonjour,   Je rencontre un gros problème avec ma connexion Spotify lié à mes comptes.    J'ai depuis plusieurs années un compte perso Premium.  Je travaille dans une société ...

569 Views

0 replies

0 likes

Account
Login
  • 569 Views
  • 0 replies
  • 0 likes

Change my email with facebook log in

Hello,yestuerdy i've changed my E-mail on facebook. I'm logged in spot. with facebook. I want to buy a premium account, but on my spot. acc. there is still the old one E-mail. How long will it take to change?Thanks.

Newbie

Hello, yestuerdy i've changed my E-mail on facebook. I'm logged in spot. with facebook. I want to buy a premium account, but on my spot. acc. there is still the old one E-mail. How long will it take...

jsannn

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Need my e-mail updated!!!

I log into Spotify through Facebook. It connects no problem. My Facebook account has been updated with my current e-mail, but my Spotify profile still has my old e-mail attached to it. (I no longer use this e-mail as it has a virus) When i try to edi...

Visitor

I log into Spotify through Facebook. It connects no problem. My Facebook account has been updated with my current e-mail, but my Spotify profile still has my old e-mail attached to it. (I no longer u...

jsannn

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

I am getting a message that there is a temporary problem logging into spotify, but it's been 2 wks.

For over 2 wks. now I haven't been able to use Spotify as when I try logging in either through facebook I get the same page saying there's a temporary problem logging in. It suggested I download the web player. Even doing that at least 5 times I stil...

Newbie

For over 2 wks. now I haven't been able to use Spotify as when I try logging in either through facebook I get the same page saying there's a temporary problem logging in.  It suggested I downloa...

LeoRager

Community Legend

340 Views

1 replies

0 likes

Login
  • 340 Views
  • 1 replies
  • 0 likes

Shuffle struggle

First of all, my premium account got switched back to “free” last week without any notifications or even a email so i was not very amused with that because if been paying for it over a year now without late transactions. And also why can’t i just mak...

Newbie

First of all, my premium account got switched back to “free” last week without any notifications or even a email so i was not very amused with that because if been paying for it over a year now witho...

LeoRager

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Solved!! Change username

could i set up another account with a new username but with my already saved music for this account?

Newbie

could i set up another account with a new username but with my already saved music for this account?

honeyfairy

Regular

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me aparecen amigos de Facebook

Hola. Retomé mi cuenta de Spotify ahora Premium vía Fb (como siempre), pero ahora no me aparece ningún amigo de Fb. En el nombre de cuenta tengo un código. Solución?

Newbie

Hola. Retomé mi cuenta de Spotify ahora Premium vía Fb (como siempre), pero ahora no me aparece ningún amigo de Fb. En el nombre de cuenta tengo un código. Solución?

EduardoTobías

Newbie

3705 Views

2 replies

0 likes

Account
  • 3705 Views
  • 2 replies
  • 0 likes

Can't change the country on my profile even though my ip address is set correctly

its all in the title, can anyone help? somehow i can use the online browser version tho, yet not any of the application features

Casual Listener

its all in the title, can anyone help? somehow i can use the online browser version tho, yet not any of the application features

Maxim

Spotify Star

449 Views

3 replies

0 likes

  • 449 Views
  • 3 replies
  • 0 likes

Does old account (signup with facebook) replace by new account (signup with email &link to facebook)

Hi everyone, I have a question about account and subscription.At the first I have an spotify account that register from "Sign up with Facebook" button and subscribe for premium family subscription.but yesterday I was register a new account with my em...

Newbie

Hi everyone, I have a question about account and subscription. At the first I have an spotify account that register from "Sign up with Facebook" button and subscribe for premium family sub...

user-removed

Not applicable

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Mi cuenta ha sido desactivada

Que tal, mi problema empezó hace 1 día, estaba utilizando mi cuenta de spotify Premium y de repente me saco de mi cuenta y al momento de poner mis datos no existía ninguna cuneta me metí a mi correo electrónico y tenía un correo de spotify que decía:...

Newbie

Que tal, mi problema empezó hace 1 día, estaba utilizando mi cuenta de spotify Premium y de repente me saco de mi cuenta y al momento de poner mis datos no existía ninguna cuneta me metí a mi correo ...

576 Views

0 replies

0 likes

Account
  • 576 Views
  • 0 replies
  • 0 likes

PayPal as a payment option for students

This is a new thread addressing the issue posed in this thread (https://community.spotify.com/t5/Accounts/Student-Discount-Doesn-t-Show-PayPal-Option/td-p/1127014). I figured I would start a new thread since, two years later, the other thread lacks a...

Regular

This is a new thread addressing the issue posed in this thread (https://community.spotify.com/t5/Accounts/Student-Discount-Doesn-t-Show-PayPal-Option/td-p/1127014). I figured I would start a new thre...

LoganHelps

Composer

435 Views

1 replies

0 likes

Account
Premium
Subscription
  • 435 Views
  • 1 replies
  • 0 likes

Spotify on a ps4

I change accounts and made Sony ban my old one because of a hacker that took my old account, i have my Spotify linked to the old one and now i can't linked it with the new one. i already tried to use the options to sign out of every device i have but...

Newbie

I change accounts and made Sony ban my old one because of a hacker that took my old account, i have my Spotify linked to the old one and now i can't linked it with the new one. i alrea...

247 Views

0 replies

0 likes

  • 247 Views
  • 0 replies
  • 0 likes

Won't let me put in credit card details

i joined spotify used my free trial loved it and wanted to subscribe but it won't load past this screen and i have no idea what to do.

Newbie

i joined spotify used my free trial loved it and wanted to subscribe but it won't load past this screen and i have no idea what to do.

Lazlogogolak

Casual Listener

1137 Views

3 replies

0 likes

Premium
Subscription
  • 1137 Views
  • 3 replies
  • 0 likes

No puedo reproducir música de diversos artistas, mientras que otros usuarios sí pueden.

Tengo una cuenta Premiun y hace unos días me ha estado apareciendo un anuncio que dice "Esta canción no está disponible. Si tienes el archivo en el ordenador puedes importarlo". De momento me he percatado de dicho anuncio al intertar reproducir músic...

Newbie

Tengo una cuenta Premiun y hace unos días me ha estado apareciendo un anuncio que dice  "Esta canción no está disponible. Si tienes el archivo en el ordenador puedes importarlo". De momento me h...

575 Views

0 replies

1 likes

  • 575 Views
  • 0 replies
  • 1 likes

spotify me prohibio mi cuenta

por supuesto que no pague un mes el primiun pero an estado utiliando mi cuenta sin mi autorisacion asi que nesecito queabiliten mi cuenta para cancelar toda suscripcion que ay en ella, esto es un abso y estafa

Newbie

por supuesto que no pague un mes el primiun pero an estado utiliando mi cuenta sin mi autorisacion asi que nesecito queabiliten mi cuenta para cancelar toda suscripcion que ay en ella, esto es un abs...

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes

All of my playlists disappeared after an iOS app update

I am on an iPhone 7 Plus. Two days ago, I noticed the app kicked me out after an update. I logged in again with my FB account. All of my playlists are gone. Strange enough, I’m seeing some of them in the “jump back into section” but not under my play...

Newbie

I am on an iPhone 7 Plus. Two days ago, I noticed the app kicked me out after an update. I logged in again with my FB account. All of my playlists are gone. Strange enough, I’m seeing some of them in...

373 Views

0 replies

1 likes

  • 373 Views
  • 0 replies
  • 1 likes

Facebook account and playlist issues

I was using my mom's account and it was connected to my facebook but now I have made my own account. I disconnected my facebook from hers and tried to connect it to mine but her account still comes up when you search my name. I also tried to delete m...

Newbie

I was using my mom's account and it was connected to my facebook but now I have made my own account. I disconnected my facebook from hers and tried to connect it to mine but her account still comes u...

220 Views

0 replies

0 likes

  • 220 Views
  • 0 replies
  • 0 likes