Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • JJLI27
  • Music Fan
  • 304347 Views
  • 869 replies
  • 97 likes
  • Account
  • 304347 Views
  • 869 replies
  • 97 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1139653 Views
  • 119 replies
  • 107 likes
  • Account
  • 1139653 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 80747 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 80747 Views
  • 64 replies
  • 9 likes

Solved!!Superuser Contribution Language of recommendations

I live in Sweden, but am not interested in Swedish music and more importantly not interested in Swedish podcasts at all. Preferably I'd like US podcast recommendations. I can't find any way to change this in the settings?I've set my language preferen...

  • Casual Listener
  • I live in Sweden, but am not interested in Swedish music and more importantly not interested in Swedish podcasts at all. Preferably I'd like US podcast recommendations. I  can't find any way to ...
  • Jeremy
  • Spotify
  • 7413 Views
  • 6 replies
  • 4 likes
  • Account
  • 7413 Views
  • 6 replies
  • 4 likes

Superuser Contribution Spotify kids not available in your country

Plan: Premium FamilyCountry: Brazil Device: Pixel 6Operating System: Android 12 My Question or IssueI've changed my plan to premium family specifically because I want to use spotify kids but I cannot download the app. I keep getting the message that ...

  • Newbie
  • Plan: Premium Family Country: Brazil   Device: Pixel 6 Operating System: Android 12   My Question or Issue I've changed my plan to premium family specifically because I wan...
  • Alex
  • Moderator
  • 662 Views
  • 1 replies
  • 0 likes
  • Account
  • 662 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account not updating to DUO

PlanDUOCountryNorwayDeviceiPhone 11Operating SystemiOS 15 My Question or IssueI have recently updated my plan to DUO. However, there is not possible to play from the two differente devices. We have tried to log off and on, but it doesn't help.

  • Newbie
  • Plan DUO Country Norway Device iPhone 11 Operating System iOS 15   My Question or Issue I have recently updated my plan to DUO. However, there is not possible to play from the two diff...
  • MafeG
  • Spotify Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • Account
  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement à changer de duo à personnel tout seul

Bonjour, J'ai un compte duo depuis plusieurs mois, et ma compagne s'est rendu compte récemment qu'elle n'avait plus accès au premium. Je vérifie sur mon compte, et effectivement, mon abonnement est devenu personnel. Est-ce normal ? Pourquoi ? Et surt...

  • Newbie
  • Bonjour,   J'ai un compte duo depuis plusieurs mois, et ma compagne s'est rendu compte récemment qu'elle n'avait plus accès au premium. Je vérifie sur mon compte, et effectivement, mon abonnem...
  • MafeG
  • Spotify Legend
  • 663 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 663 Views
  • 1 replies
  • 0 likes

Superuser Contribution This email is already connected to an account

I tried to create a new spotify account with my new email and a message appeared saying there was already an account with that email. What should I do?

  • Visitor
  • I tried to create a new spotify account with my new email and a message appeared saying there was already an account with that email. What should I do?
  • Alex
  • Moderator
  • 10558 Views
  • 3 replies
  • 0 likes
  • Account
  • 10558 Views
  • 3 replies
  • 0 likes

Superuser Contribution Changement sur la page Spotify

Bonjour,Depuis quelques jours,quand je vais sur cette page qui etait ma page de favoris depuis des mois,j'arrive sur cette nouvelle page:https://open.spotify.com/browse/featuredavec un message en haut de page "Oups ! Erreur de lecture. Recharger."que...

  • Regular
  • Bonjour, Depuis quelques jours,quand je vais sur cette page qui etait ma page de favoris depuis des mois,j'arrive sur cette nouvelle page: https://open.spotify.com/browse/featured avec un message ...
  • Jeremy
  • Spotify
  • 6320 Views
  • 16 replies
  • 1 likes
  • Other
  • 6320 Views
  • 16 replies
  • 1 likes

Solved!!Superuser Contribution Is there a way to remove my username from my profile link?

When I check to see my profile name, the link shows as https://open.spotify.com/user/[my_username] and I wanted to know if there is a way to change that, since I wanted to share my playlists with people but don't want them to see my username (which i...

  • Newbie
  • When I check to see my profile name, the link shows as https://open.spotify.com/user/[my_username]  and I wanted to know if there is a way to change that, since I wanted to share my pl...
  • Ver
  • Spotify Legend
  • 1226 Views
  • 1 replies
  • 1 likes
  • Account
  • 1226 Views
  • 1 replies
  • 1 likes

Music in My Library Which I Haven’t Chosen to be There

I have a premium plan and recently noticed that songs that I’m completely unfamiliar with which have not been selected by me had been downloaded to my library. The vast majority, but not all, of these songs were by an artist named PNL- an artist that...

  • Newbie
  • I have a premium plan and recently noticed that songs that I’m completely unfamiliar with  which have not been selected by me had been downloaded to my library. The vast majority, but not all, o...
  • Straindich
  • Newbie
  • 1209 Views
  • 2 replies
  • 0 likes
  • Other
  • 1209 Views
  • 2 replies
  • 0 likes

Superuser Contribution Is there any way to get access to listening history longer than the past year?

I recently found out you can request your listening history from the past year which I never knew you could do. But would it be possible to somehow get data from longer ago than a year?

  • Newbie
  • I recently found out you can request your listening history from the past year which I never knew you could do. But would it be possible to somehow get data from longer ago than a year?
  • Eni
  • Moderator
  • 575 Views
  • 1 replies
  • 0 likes
  • Account
  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am experiencing bizarre login behavior

PlanPremiumCountry DevicePC (I think phones as well)Operating SystemWindows 10 (I think phone OS as well) My Question or IssueSpotify continually rejects my password. I save the password in a Password Manager so I know it is correct. And when I go to...

  • Casual Listener
  • Plan Premium Country   Device PC (I think phones as well) Operating System Windows 10 (I think phone OS as well)   My Question or Issue Spotify continually rejects my password. I ...
  • Eni
  • Moderator
  • 533 Views
  • 1 replies
  • 0 likes
  • Login
  • 533 Views
  • 1 replies
  • 0 likes

Coupon code

Dears,I've got a coupon code but it's not possible to use it with my family account. Spotify does not accept the code. Does anybody knows why it's not possible to use coupon codes with a family account ? Many thanksJörg

  • Newbie
  • Dears, I've got a coupon code but it's not possible to use it with my family account. Spotify does not accept the code. Does anybody knows why it's not possible to use coupon codes with a famil...
  • MatthewDss
  • Casual Listener
  • 1026 Views
  • 2 replies
  • 0 likes
  • Account
  • 1026 Views
  • 2 replies
  • 0 likes

Superuser Contribution Criteria for Searching a Username/Display Name

PlanPremiumCountryUSDeviceI phone 8Operating SystemWindows 10 My Question or IssueWhen searching a friend. Would I use their Username or the (now changeable) Display name? Also does linking a Facebook account to a Spotify account change how to search...

  • Visitor
  • Plan Premium Country US Device I phone 8 Operating System Windows 10   My Question or Issue When searching a friend. Would I use their Username or the (now changeable) Display name? Al...
  • Alex
  • Moderator
  • 4559 Views
  • 3 replies
  • 0 likes
  • Account
  • 4559 Views
  • 3 replies
  • 0 likes

Superuser Contribution Adding Artists says can't find artist?

I am trying to claim my new artist profile under my artist.spotify, and even though I can find it on the drop down menu it keeps telling me this when I try to continue on to setting up and managingis it cause the verification is failing? how can I ve...

Screen Shot 2019-01-15 at 12.31.39 PM.png Screen Shot 2019-01-15 at 12.35.27 PM.png
  • Regular
  •  I am trying to claim my new artist profile under my artist.spotify, and even though I can find it on the drop down menu   it keeps telling me this when I try to continue on to sett...
  • Alex
  • Moderator
  • 2221 Views
  • 10 replies
  • 0 likes
  • Account
  • 2221 Views
  • 10 replies
  • 0 likes

Superuser Contribution Can`t log in with Gmail

PlanFree/PremiumCountryRussiaDevicePCOperating SystemWin10My Question or IssueHey . Got a problem - I cannot log in Spotify with Gmail, cause Spotify says Spotify account is not connected to Google, so I have to tape mail and password every time, tha...

  • Newbie
  • Plan Free/Premium Country Russia Device PC Operating System Win10 My Question or Issue Hey . Got a problem - I cannot log in Spotify with Gmail, cause Spotify says Spotify account is not con...
  • MafeG
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 305 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Sync Licensing Spotify Account

Hi everyone! I work in creative sync for a small, indie sync licensing agency, and I want to make a Spotify account to showcase our artists. We are NOT a record label, so we don't own master rights, publishing, etc. I just generally want to create fu...

  • Casual Listener
  • Hi everyone! I work in creative sync for a small, indie sync licensing agency, and I want to make a Spotify account to showcase our artists. We are NOT a record label, so we don't own master rights, ...
  • Jeremy
  • Spotify
  • 272 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 272 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to be found with my profile name ?

PlanPremiumCountryFrance My Question or IssueI would like to be found with my DJ name:- my Spotify account name is not my DJ name one- I modified my profile name but it is not seen from Spotify search I would like to know the solution to be found fro...

  • Casual Listener
  • Plan Premium Country France   My Question or Issue I would like to be found with my DJ name: - my Spotify account name is not my DJ name one - I modified my profile name but it is not se...
  • Jeremy
  • Spotify
  • 569 Views
  • 3 replies
  • 0 likes
  • Account
  • 569 Views
  • 3 replies
  • 0 likes

Need to post for a signature

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
  • 218 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Discover Weekly Hijacked

Hi Spotify Staff, Sorry to post in the wrong place, I see catagories for specific clients, account issues and subscriptions but none for the actual service.odd. Moving on... 5 months ago we had a baby and I used Spotify to soothe her the first month ...

  • Casual Listener
  • Hi Spotify Staff,   Sorry to post in the wrong place, I see catagories for specific clients, account issues and subscriptions but none for the actual service.odd. Moving on...   5 month...
  • thiswilliam
  • Newbie
  • 2421 Views
  • 8 replies
  • 3 likes
  • Other
  • 2421 Views
  • 8 replies
  • 3 likes

Superuser Contribution Can I make my playlist 'anonymous'?

Hi all, I once made a playlist and it accidentally became pretty popular. Of course, I don't mind people following the playlist because I want everyone to enjoy the collection of music, but I do mind composers sending me friend requests and messages ...

  • Newbie
  • ...ave become too frequent now.   So, my question is: can I make the playlist 'anonymous'? Don't get me wrong; I want the playlist to remain public, but I'd like to get my name off of it.  &n...
  • Alex
  • Moderator
  • 11976 Views
  • 2 replies
  • 6 likes
  • 11976 Views
  • 2 replies
  • 6 likes