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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286844 Views

529 replies

34 likes

Account
Free
  • 286844 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13609 Views

6 replies

11 likes

Security
  • 13609 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540040 Views

990 replies

114 likes

Account
  • 540040 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129582 Views

74 replies

12 likes

Account
Login
Premium
  • 129582 Views
  • 74 replies
  • 12 likes

Solved!! Facebook-linked account email won't update

Hi. I changed my e-mail address at Facebook, but it's not updating in my Facebook-linked Spotify account. How can I fix this? Thanks!

Visitor

Hi. I changed my e-mail address at Facebook, but it's not updating in my Facebook-linked Spotify account. How can I fix this?    Thanks!

lilianarosario

Casual Listener

2322 Views

4 replies

0 likes

Account
  • 2322 Views
  • 4 replies
  • 0 likes

Pay for premium but my status in laptop is free

Dont understand, I pay for Premium since a year but my status in laptop is free

Newbie

Dont understand, I pay for Premium since a year but my status in laptop is free

LeoRager

Community Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Family Premium

Hi, When viewing accounts on my family account I can't see the user details (e-mail etc) only that they are active. Is this an issue with the site? I've tried a couple of different browsers/ devices and get the same pronblem. Thanks!

Newbie

Hi,   When viewing accounts on my family account I can't see the user details (e-mail etc) only that they are active. Is this an issue with the site? I've tried a couple of different browsers/...

132 Views

0 replies

0 likes

  • 132 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Premium Locked Out

Hi, my name is Marcella and I have a Spotify Premium Account. A week ago I arrived in Japan for a 3-month vacation from Honduras. Naturally, I know you have to change your location, but I´ve followed every step from updating the subscription to tryin...

Newbie

Hi, my name is Marcella and I have a Spotify Premium Account. A week ago I arrived in Japan for a 3-month vacation from Honduras. Naturally, I know you have to change your location, but I´ve followed...

jsannn

Community Legend

699 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 699 Views
  • 1 replies
  • 0 likes

123dhinchak

123dhinchak

Regular

123dhinchak

147 Views

0 replies

0 likes

  • 147 Views
  • 0 replies
  • 0 likes

Spotify account ineens van premium naar free..

Mijn spotify account is van de 1 op de andere dag veranderd van premium naar free. Ik heb zelf geen aanpassingen gedaan in mijn abonnement. Help?

Newbie

Mijn spotify account is van de 1 op de andere dag veranderd van premium naar free.  Ik heb zelf geen aanpassingen gedaan in mijn abonnement. Help?

296 Views

0 replies

0 likes

Account
  • 296 Views
  • 0 replies
  • 0 likes

Bibliothek verschwunden

Nach dem heutigen Update sind wieder einmal alle Downloads verschwunden, in meinem Fall 3000 Songs. Kennt man ja mittlerweile.Neu und wirklicu, wirklich ärgerlich: in meiner bibo- Übersicht sind die Alben nun nichtmal mehr offline zu sehen. Lediglich...

Newbie

Nach dem heutigen Update sind wieder einmal alle Downloads verschwunden, in meinem Fall 3000 Songs. Kennt man ja mittlerweile. Neu und wirklicu, wirklich ärgerlich: in meiner bibo- Übersicht sind di...

916 Views

0 replies

1 likes

  • 916 Views
  • 0 replies
  • 1 likes

ybhyuh

hu7h7h7

Casual Listener

hu7h7h7

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

56

687678ht

Regular

687678ht

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
  • 0 likes

Me estan cobrando y no soy premium

Estuve un mes premium pero ya cancele mi suscripción y aparezco solo como Free pero hoy me aparece un cobro de spofity por el siguiente mes qie hago ?

Newbie

Estuve un mes premium pero ya cancele mi suscripción y aparezco solo como Free pero hoy me aparece un cobro de spofity por el siguiente mes qie hago ?

soffct

Newbie

8151 Views

18 replies

2 likes

  • 8151 Views
  • 18 replies
  • 2 likes

sharad

sharad

Regular

sharad

153 Views

0 replies

0 likes

  • 153 Views
  • 0 replies
  • 0 likes

Account

I have an account linked to facebook in Australia I am living in India now for some time and would like to access it here too. i followed the instructions and tried to use the dropdown box in my profile and only shows Australia- no other country appe...

Visitor

I have an account linked to facebook in Australia I am living in India now for some time and would like to access it here too. i followed the instructions and tried to use the dropdown box in my prof...

145 Views

0 replies

0 likes

  • 145 Views
  • 0 replies
  • 0 likes

Cant log on to my account

I can't find my account. it wouldn't accept my password so I asked for a password reset and it sent one to my email. In frustration I uninstalled the app and reinstalled it and now I can't find out where to log in with my account email and password. ...

Newbie

I can't find my account.  it wouldn't accept my password so I asked for a password reset and it sent one to my email. In frustration I uninstalled the app and reinstalled it and now I can't find...

147 Views

0 replies

0 likes

  • 147 Views
  • 0 replies
  • 0 likes

Duplicate account?

I think I may have a duplicate account. My mom tried adding me to the family premium. I logged in to the website using my email address since it won't accept ny username. However, I checked the spotify app and I see the username I signed up with last...

Casual Listener

I think I may have a duplicate account. My mom tried adding me to the family premium. I logged in to the website using my email address since it won't accept ny username. However, I checked the spoti...

yuri_rylai

Casual Listener

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Solved!! How to synchronize with MP3-Player?

Hello! So I just got Spotify Premium and I just can't seem to figure out how to get the music onto my MP3-Player. I only see a few options with iPods, but I don't own such a thing. I am not really sure how to get the files into "Offline mode" either ...

Visitor

Hello!   So I just got Spotify Premium and I just can't seem to figure out how to get the music onto my MP3-Player. I only see a few options with iPods, but I don't own such a thing. I a...

emilyjaestickle

Newbie

19883 Views

6 replies

1 likes

  • 19883 Views
  • 6 replies
  • 1 likes

CFRS tokens intentando renovar el cargo aparece esta leyenda.

Estimados usuarios y espero que alguien de spotify. Este mes no se pudo hacer el cargo que habitualmente se hace a mi tarjeta. Me amenazaron con suspender mi servicio. La tarjeta esta bien y no tiene ningun problema, lo que lo hace extraño. Pero inte...

Newbie

Estimados usuarios y espero que alguien de spotify. Este mes no se pudo hacer el cargo que habitualmente se hace a mi tarjeta. Me amenazaron con suspender mi servicio. La tarjeta esta bien y no tiene...

201 Views

0 replies

0 likes

  • 201 Views
  • 0 replies
  • 0 likes

Contact Spotify

Yesterday I opened a playlist on my Android I had previously been listening to on shuffle. Instead of the playlist there was the search bar with the term "uma era" typed in. I clicked back in to the playlist and hit shuffle again. It played on my dri...

Newbie

Yesterday I opened a playlist on my Android I had previously been listening to on shuffle. Instead of the playlist there was the search bar with the term "uma era" typed in. I clicked back in to the ...

781 Views

0 replies

0 likes

  • 781 Views
  • 0 replies
  • 0 likes

Spotify Not Showing Up on Facebook Activity

Hi there! Spotify is not currently showing up on my Facebook 'Activity' page. I'm logged in and sharing on FB, not in private mode. Any suggestions? Thanks!

Newbie

Hi there! Spotify is not currently showing up on my Facebook 'Activity' page. I'm logged in and sharing on FB, not in private mode. Any suggestions? Thanks!

richzertuche

Newbie

950 Views

3 replies

8 likes

  • 950 Views
  • 3 replies
  • 8 likes