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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286231 Views

529 replies

34 likes

Account
Free
  • 286231 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13600 Views

6 replies

11 likes

Security
  • 13600 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539797 Views

990 replies

114 likes

Account
  • 539797 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129565 Views

74 replies

12 likes

Account
Login
Premium
  • 129565 Views
  • 74 replies
  • 12 likes

Superuser Contribution Play count

How many play counts can one account contribute to one song? I usually search music by play counts, but I am wandering how many play counts from each account are considered in the top chart list?

Newbie

How many play counts can one account contribute to one song? I usually search music by play counts, but I am wandering  how many play counts from each account are considered in the top chart lis...

JulianA_Bogota

Roadie

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Ayuda con cuenta hackeada

Me cambiaron el email de mi anterior cuenta sin permiso, y ya no dejaba loguearme, la cuenta era premium, necesito cancelarla

Newbie

Me cambiaron el email de mi anterior cuenta sin permiso, y ya no dejaba loguearme, la cuenta era premium, necesito cancelarla

176 Views

0 replies

0 likes

Premium
Security
  • 176 Views
  • 0 replies
  • 0 likes

Superuser Contribution Study abroad - cant login

Hello! I'm studying abroad and i cant login in spotify. It shows a message saying to change the country in my profile. Unfortunatly i just have the options "Portugal" and "USA" anda i'm actually in Romania. I cant change the CEP code either. Somebody...

Newbie

Hello!   I'm studying abroad and i cant login in spotify. It shows a message saying to change the country in my profile. Unfortunatly i just have the options "Portugal" and "USA" anda i'm actu...

JulianA_Bogota

Roadie

204 Views

1 replies

0 likes

Account
Free
Login
Other
  • 204 Views
  • 1 replies
  • 0 likes

Quero conectar em outra conta do facebook

Decidi mudar minha conta no facebook e criei uma nova, mas o spotify foi criado usando a antiga. Tem como mudar?

Newbie

Decidi mudar minha conta no facebook e criei uma nova, mas o spotify foi criado usando a antiga. Tem como mudar?

163 Views

0 replies

0 likes

  • 163 Views
  • 0 replies
  • 0 likes

Superuser Contribution I've been charged double for months, I can't see anyone to contact to resolve this.

Hi, I've been using Spotify premium since Jan this year and I have just spoken with EE to see why my phone bill is so high. To my surprise they said Spotify comes out of my phone bill. I've also been paying Spotify from my bank account too! I cant se...

Casual Listener

Hi,    I've been using Spotify premium since Jan this year and I have just spoken with EE to see why my phone bill is so high. To my surprise they said Spotify comes out of my phone bill....

JulianA_Bogota

Roadie

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Account Deleted or disappeared

I have been using spotify for years and I have been paying for premium for the last few months on a new card. My username is lrichard94. I can search my account but cannot log into it any way I have tried. I havent changed my password or username or ...

Newbie

I have been using spotify for years and I have been paying for premium for the last few months on a new card. My username is lrichard94. I can search my account but cannot log into it any way I have ...

124 Views

0 replies

0 likes

  • 124 Views
  • 0 replies
  • 0 likes

password issues

I accidentally logged out of my Spotify account and I can't seem to remember my password. I've tried resetting my password a number of times, but the email leads me to an old account that I had. So not only couldn't remember my password but I can't s...

Newbie

I accidentally logged out of my Spotify account  and I can't seem to remember my password. I've tried resetting my password a number of times, but the email leads me to an old account that I had...

129 Views

0 replies

0 likes

  • 129 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify family plan won't let me accept invite

Hello, I was invited to a spotify premium for family account. I clicked accept invitation, typed in my invite code and checked off the box in the reCaptcha section confirming that I am not a robot. It keeps telling me something went wrong and to try ...

Newbie

Hello, I was invited to a spotify premium for family account. I clicked accept invitation, typed in my invite code and checked off the box in the reCaptcha section confirming that I am not a robot. I...

ItzMrkilljoy

Newbie

6771 Views

7 replies

0 likes

  • 6771 Views
  • 7 replies
  • 0 likes

Someone using my account?

I have read the threads about unauthorized users on accounts and I have signed out all devices numerous times and I've changed my password numerous times. I have kicked all my family off my family membership so that it only includes me and my daughte...

Casual Listener

I have read the threads about unauthorized users on accounts and I have signed out all devices numerous times and I've changed my password numerous times.  I have kicked all my family off my fam...

dbergere

Casual Listener

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Sign out everywhere' doesn't work

Hi all, Someone is using my account and when I click 'Sign Out Everywhere' it doesn't work. I'm still signed in on my phone. Presumably if this did work it would solve my problem. I really need to sort this out. The other person is deleting my saved ...

Newbie

Hi all,   Someone is using my account and when I click 'Sign Out Everywhere' it doesn't work. I'm still signed in on my phone. Presumably if this did work it would solve my problem. I really n...

JulianA_Bogota

Roadie

239 Views

1 replies

1 likes

  • 239 Views
  • 1 replies
  • 1 likes

Superuser Contribution Different email

I need To change my email that I used to log in to a different one. Accidentally put an email I don’t have access too. Any way to help?

Newbie

I need To change my email that I used to log in to a different one. Accidentally put an email I don’t have access too. Any way to help?

JulianA_Bogota

Roadie

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Solved!! PAGO PSE COLOMBIA

Hola Ayer realice el pago, recibí el correo de confirmación pero aun sigo sin ser premium, el pago lo he hecho antes por pse y nunca había tenido este inconveniente.

Newbie

Hola   Ayer realice el pago, recibí el correo de confirmación pero aun sigo sin ser premium, el pago lo he hecho antes por pse y nunca había tenido este inconveniente.

osornios

Spotify Star

3652 Views

7 replies

0 likes

  • 3652 Views
  • 7 replies
  • 0 likes

dfsxfdxgf

dgff

Regular

dgff

132 Views

0 replies

0 likes

  • 132 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family account got 'lost'?

Hello, I have some question. We are Family-account-user. After moving I wanted to update the account however the new Family did not receive an invitation from me but from a friend of mine (who has its own account and is paying separately). I asked th...

Newbie

Hello,   I have some question. We are Family-account-user. After moving I wanted to update the account however the new Family did not receive an invitation from me but from a friend of mine (w...

JulianA_Bogota

Roadie

204 Views

1 replies

0 likes

Account
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't signup family member for family premium

Hi, I've started the family premium package. Signed up one family member no problem. However a second family member, when they open the invitation, it puts them into my account!! When they try to log in separately Spotify says it thinks they are usin...

Newbie

Hi, I've started the family premium package. Signed up one family member no problem. However a second family member, when they open the invitation, it puts them into my account!! When they try to log...

JulianA_Bogota

Roadie

217 Views

1 replies

0 likes

Account
  • 217 Views
  • 1 replies
  • 0 likes

Web player freezing when I play music.

I can't figure out what is wrong with my spotify. I go to the web player on chrome (windows 10) and everything loads up fine until I click to play a song or a playlist. As soon as I click, the entire screen freezes. All of my other tabs are fine just...

Newbie

I can't figure out what is wrong with my spotify. I go to the web player on chrome (windows 10) and everything loads up fine until I click to play a song or a playlist. As soon as I click, the entire...

427 Views

0 replies

0 likes

  • 427 Views
  • 0 replies
  • 0 likes

Solved!! When does Spotify charge my card?

I want to upgrade to Premuim (All free trials have been used previously) and I was wondering if it would be better to wait til the 1st of April or if I can just do it now. I don't want to pay the full 9.99 for just 10 days.

Newbie

I want to upgrade to Premuim (All free trials have been used previously) and I was wondering if it would be better to wait til the 1st of April or if I can just do it now. I don't want to pay the ful...

osornios

Spotify Star

94843 Views

22 replies

4 likes

  • 94843 Views
  • 22 replies
  • 4 likes

Premium not linked to facebook after clearing phone cache

Hi, I cleared the cache on my phone. When signing back in to Spotify with my facebook account, I've completely lost my premium. I'm still paying for it, and it still works through the Sonos app. It is no longer recognised as premium when I log in thr...

Newbie

Hi,   I cleared the cache on my phone. When signing back in to Spotify with my facebook account, I've completely lost my premium. I'm still paying for it, and it still works through the S...

167 Views

0 replies

0 likes

  • 167 Views
  • 0 replies
  • 0 likes

hjffg

gfjfghfjfj

Regular

gfjfghfjfj

321 Views

0 replies

0 likes

  • 321 Views
  • 0 replies
  • 0 likes

I CAN'T LISTENING ANY SONG OF A SPECIFIC BAND

Hello everybody, i have the spotify premium, i use my account almost everyday since 8 years ago, and now i find a problem when i want to listen Pearl Jam, any song of them i can't play.The application tell me that this song is not available to listen...

Newbie

Hello everybody, i have the spotify premium, i use my account almost everyday since 8 years ago, and now i find a problem when i want to listen Pearl Jam, any song of them i can't play. The applicat...

patrickarnett

Newbie

348 Views

3 replies

0 likes

  • 348 Views
  • 3 replies
  • 0 likes