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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ooleebs1
  • Regular
  • 196675 Views
  • 720 replies
  • 63 likes
  • Account
  • 196675 Views
  • 720 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1101612 Views
  • 118 replies
  • 106 likes
  • Account
  • 1101612 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 55012 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55012 Views
  • 58 replies
  • 8 likes

random people keep using our spotify

random users keep hopping in our family plan and using our spotify. they have even changed my address before. i am unhappy that this keeps happening everytime ive checked. ive changed the password several times. this is getting ridiculous

  • Visitor
  • random users keep hopping in our family plan and using our spotify. they have even changed my address before. i am unhappy that this keeps happening everytime ive checked. ive changed the password se...
  • TreyAnastasio
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • annoyed
    PLEASE HELP
  • 489 Views
  • 1 replies
  • 0 likes

My spotify account got hacked

Last week, Spotify mentioned me that someone login into my account recently and his IP address is from Netherlands. Since Last week, Spotify played a song named 'Nya on them' automatically and uncontrollable . i can not find out any methods to recove...

註解 2020-09-23 235229.png 註解 2020-09-23 235304.png
  • Visitor
  • Last week, Spotify mentioned me that someone login into my account recently and his IP address is from Netherlands. Since Last week, Spotify played a song named 'Nya on them' automatically and uncont...
  • TreyAnastasio
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • Account
  • 355 Views
  • 1 replies
  • 0 likes

Change old email address

HiMy old email account is associated with my Spotify Premium acct.How do I reset my Spotify password if I can't access my old email?Thanks

  • Visitor
  • Hi My old email account is associated with my Spotify Premium acct. How do I reset my Spotify password if I can't access my old email? Thanks
  • TreyAnastasio
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to edit profile

I have been trying to edit my spotify profile so as to change my username, but i am unable to edit it entirely. I am unsure as to why but it won't let me write anything on the "edit profile" page. The "edit profile" page also does not show any window...

  • Visitor
  • I have been trying to edit my spotify profile so as to change my username, but i am unable to edit it entirely. I am unsure as to why but it won't let me write anything on the "edit profile" page. Th...
  • Yomal
  • Casual Listener
  • 620 Views
  • 7 replies
  • 0 likes
  • Account
  • 620 Views
  • 7 replies
  • 0 likes

Somone hacked my account and joined my Family Plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • timrossback
  • Community Legend
  • 965 Views
  • 5 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 965 Views
  • 5 replies
  • 1 likes

Superuser Contribution Changed country from UK to Singapore

I have changed country from UK to Singapore (where I now live). Changed payment method to local SIngapore Visa. Still getting charged UK rate for Premium two months later.Any ideas.I couldn't find an email address to contact Spotify. ThanksAM

  • Newbie
  • I have changed country from UK to Singapore (where I now live).  Changed payment method to local SIngapore Visa.  Still getting charged UK rate for Premium two months later. Any ideas. I ...
  • Elena
  • Moderator
  • 619 Views
  • 4 replies
  • 0 likes
  • 619 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution How to play all offline songs?

I have 3 playlists that I have downloaded to play offline. Is there a way to shuffle play all the songs from all three list? I tried going to My music, Songs, All songs. But it shows an album that I have not downloaded. If I apply the filter, Offline...

  • Newbie
  • I have 3 playlists that I have downloaded to play offline. Is there a way to shuffle play all the songs from all three list? I tried going to My music, Songs, All songs. But it shows an album that I ...
  • Greekgroover
  • Casual Listener
  • 24152 Views
  • 23 replies
  • 3 likes
  • 24152 Views
  • 23 replies
  • 3 likes

non binary in Russian region

PlanFreeCountryRussiaDevice(iPhone 11)Operating System(iOS 14 beta2) My Question or IssueHello! I am non binary person and i live in Russia. But i can’t change my gender to non binary. But in other regions i can. How can i change this?

  • Newbie
  • Plan Free Country Russia Device (iPhone 11) Operating System (iOS 14 beta2)   My Question or Issue Hello! I am non binary person and i live in Russia. But i can’t change my gender to ...
  • Eirenliel
  • Visitor
  • 665 Views
  • 2 replies
  • 4 likes
  • Account
  • 665 Views
  • 2 replies
  • 4 likes

Lost access to premium account

Hi, I cannot login to my premium account anymore. No email works. Do not know which email it could be, I am guessing it is my mom’s email which we no longer have access to either.i do not want to be charged. It is due to be charged today or tomorrow....

  • Visitor
  • Hi,  I cannot login to my premium account anymore. No email works. Do not know which email it could be, I am guessing it is my mom’s email which we no longer have access to either. i do not wa...
  • TreyAnastasio
  • Spotify Star
  • 384 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 384 Views
  • 1 replies
  • 1 likes

Someone logged in into my firestick 4k

Hi, it seems that a user is now logged in into the spotify app in my firestick.I have had the app installed but i dont know the user at all. Amazon told me that its not logic and it would only work if someone "logged in pschically on the stick" - thi...

  • Visitor
  • Hi,   it seems that a user is now logged in into the spotify app in my firestick. I have had the app installed but i dont know the user at all.   Amazon told me that its not logic and ...
  • Billy-J
  • Spotify Star
  • 1019 Views
  • 1 replies
  • 1 likes
  • Account
  • 1019 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't get premium ! (Because i used the free trial)

Hey Guys I got a Problem, So about a year ago i used a free trial, or a 1$ per month subscription and canceled it afterwards. So now I want to get the Student subscription, but this is only possible with a 3 month free trial. So everytime i want to p...

  • Casual Listener
  • Hey Guys I got a Problem,   So about a year ago i used a free trial, or a 1$ per month subscription and canceled it afterwards.   So now I want to get the Student subscription, but this...
  • beeebzzzz
  • Visitor
  • 19535 Views
  • 16 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 19535 Views
  • 16 replies
  • 0 likes

Solved!! Can't listen explicit songs

PlanPremiumCountryTurkey Device(Samsung A21S, PC)Operating System(Android, Windows) Even if enabled the setting to listen explicit content. I can't listen song

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  • Casual Listener
  •   Plan Premium Country Turkey   Device (Samsung A21S, PC) Operating System (Android, Windows)   Even if enabled the setting to listen explicit content. I can't listen ...
  • Hubo
  • Spotify Star
  • 937 Views
  • 3 replies
  • 1 likes
  • Account
  • 937 Views
  • 3 replies
  • 1 likes

Spouse can't join my Spotify Duo plan

PlanPremium (recently upgraded to Duo)CountryUSA & Canada DeviceDesktop (Windows 10), Desktop (Windows 8), iPhone, Android, MacbookOperating System My Question or Issue Hi all, recently upgraded to a Duo account to add my wife to my account so we cou...

  • Visitor
  • Plan Premium (recently upgraded to Duo) Country USA & Canada   Device Desktop (Windows 10), Desktop (Windows 8), iPhone, Android, Macbook Operating System   My Question or Issu...
  • OneByBoo
  • Community Legend
  • 1014 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1014 Views
  • 1 replies
  • 1 likes

Xin giúp đỡ.

Xin chào.Tôi là 1 người dùng ở Việt Nam.Hiện tại tôi đang truy cập trên điện thoại Oppo F9, chạy hệ điều hành android 10.Vấn đề tôi gặp phải là : Vài tháng trước tôi có đăng ký dùng premium miễn phí 3 tháng, khi gần hết 3 tháng tôi đã lỡ tay bấm vào ...

  • Visitor
  • Xin chào. Tôi là 1 người dùng ở Việt Nam. Hiện tại tôi đang truy cập trên điện thoại Oppo F9, chạy hệ điều hành android 10. Vấn đề tôi gặp phải là : Vài tháng trước tôi có đăng ký dùng premium miễ...
  • OneByBoo
  • Community Legend
  • 297 Views
  • 1 replies
  • 1 likes
  • Account
  • 297 Views
  • 1 replies
  • 1 likes

Superuser Contribution My Spotify's profile URL doesn't work in "Social Links" on Facebook

PlanPremiumCountryBrazilDevice(iPhone SE (2nd Generation) / DesktopOperating SystemiOS 13.5.1 / Windows 10 Pro My Question or IssueWhen i click on the URL, i get on Spotify Web Player or on the app (if i'am using mobile) but there is an error to show...

  • Regular
  •   Plan Premium Country Brazil Device (iPhone SE (2nd Generation) / Desktop Operating System iOS 13.5.1 / Windows 10 Pro   My Question or Issue When i click on the URL, i get on ...
  • Alex
  • Moderator
  • 3524 Views
  • 7 replies
  • 0 likes
  • Account
    Other
  • 3524 Views
  • 7 replies
  • 0 likes

My account has been hacked and i can’t get them signed out.

None of the below information is required. However, the more you provide the easier it will be for us to try andPlanPremiumCountryUS My Question or IssueIf a developer could sign everything out i would appreciate it! i’ve tried using sign out everywh...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and Plan Premium Country US    My Question or Issue If a developer could ...
  • Maxim
  • Spotify Star
  • 431 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
    Security
  • 431 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution problem Accesspoint:17

I came back from an European country where i had to modify my profile because i stayed for a few weeks. I could change the country without any problems.Now I am back and I have to change it again, but I can t log in or more precisely access to my pro...

  • Casual Listener
  • I came back from an European country where i had to modify my profile because i stayed for a few weeks. I could change the country without any problems. Now I am back and I have to change it ag...
  • Mihail
  • Spotify Legend
  • 17927 Views
  • 5 replies
  • 0 likes
  • Account
  • 17927 Views
  • 5 replies
  • 0 likes

Can't retrieve personal data

Spotify wont let my retrieve my data without facebook verification. It gives me a prompt that says, "Facebook passwordFor security purposes we need you to re-authenticate with Facebook so that we know it's you before you can download your data. It th...

  • Visitor
  • Spotify wont let my retrieve my data without facebook verification. It gives me a prompt that says, " Facebook password For security purposes we need you to re-authenticate with Facebook so that we...
  • Hubo
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • Account
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help! I followed myself on spotify

I suddenly noticed that i am following my own account on spotify and i want to unfollow it but I can't find any solution. I tried everything but nothings works. I really don't like it. Please help me. Thank you!

Screenshot_20200922-113534_Spotify.jpg Screenshot_20200922-113532_Spotify.jpg Screenshot_20200922-113537_Spotify.jpg
  • Visitor
  • I suddenly noticed that i am following my own account on spotify and i want to unfollow it but I can't find any solution. I tried everything but nothings works. I really don't like it. Please help me...
  • Mihail
  • Spotify Legend
  • 679 Views
  • 4 replies
  • 0 likes
  • Account
  • 679 Views
  • 4 replies
  • 0 likes

Premium Duo incorrect country

PlanPremiumCountryItalyOperating SystemAndroid Oreo My Question or IssueI activated the Premium Duo offer because it says that it makes you share the premium experiences with someone you live with. I put the exact address and invited someone to do th...

  • Casual Listener
  • Plan Premium Country Italy Operating System Android Oreo   My Question or Issue I activated the Premium Duo offer because it says that it makes you share the premium experiences wit...
  • Maxim
  • Spotify Star
  • 588 Views
  • 3 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 588 Views
  • 3 replies
  • 2 likes