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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 170978 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 170978 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11313 Views
  • 6 replies
  • 11 likes
  • Security
  • 11313 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515266 Views
  • 986 replies
  • 112 likes
  • Account
  • 515266 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125894 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125894 Views
  • 74 replies
  • 12 likes

cnnot change update creditcard

Cannot change credit card number as the one is soon invalidThe page sayse loading info but nothing happends

  • Newbie
  • Cannot change credit card number as the one is soon invalid The page sayse loading info but nothing happends  
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

If I cancel my 30 day free trial before the due date, will my free trial continue until the end?

Let's say I start my 30-day free trial today, and I decide to immediately cancel it.Will my trial immediately get cancelled (aka, I switch back to Spotify Free immediately), or will my free trial continue until the full 30 days are up before switchin...

  • Newbie
  • Let's say I start my 30-day free trial today, and I decide to immediately cancel it. Will my trial immediately get cancelled (aka, I switch back to Spotify Free immediately), or will my free trial c...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Album Disappeared

Hey, There was this album i really enjoyed listening to, The Jazz Age from the Bryan Ferry Orchestra. I kept listening to the album from the artist's personal page but i had also added some tracks in one of my playlists. A few days ago i couldn't loc...

  • Casual Listener
  • Hey,   There was this album i really enjoyed listening to, The Jazz Age from the Bryan Ferry Orchestra. I kept listening to the album from the artist's personal page but i had also added some ...
  • 113 Views
  • 0 replies
  • 0 likes
  • Other
  • 113 Views
  • 0 replies
  • 0 likes

Discount Family Subscriptions!

Salut je viens de faire évoluer mon compte prémium en famille, j ai envoyé des invitations sur la boite mail mes enfants, ok ... Ils ont reçu l'invitation avec le lien et le code, le lien sur mon compte !!! ! je me suis déconnecté, donc création comp...

  • Newbie
  • Salut je viens de faire évoluer mon compte prémium en famille, j ai envoyé des invitations sur la boite mail mes enfants, ok ... Ils ont reçu l'invitation avec le lien et le code, le lien sur mon com...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Songs überblenden

Hallo, ich bin Premiummitglied und möchte gerne "Songs überblenden". Diese Einstellung ist über den PC möglich, nicht jedoch über Handy und Tablet (**bleep** hinterlegt, nicht ansteuerbar) Da ich Spotify aber überwiegend mit Tablet oder Handy nutze, ...

  • Newbie
  • Hallo, ich bin Premiummitglied und möchte gerne "Songs überblenden". Diese Einstellung ist über den PC möglich, nicht jedoch über Handy und Tablet (**bleep** hinterlegt, nicht ansteuerbar) Da ich Spo...
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

where my premium account

I have bought a premium account during the season with the transaction number 629376, ID721221227455078, ID 599,880 account pipink73 but there has not been a week of account that changed so free ?? Why? please follow-up Thank you "

  • Newbie
  • I have bought a premium account during the season with the transaction number 629376, ID721221227455078, ID 599,880 account pipink73 but there has not been a week of account that changed so free ?? W...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Account got taken over by a unknown

Someone took over my account, I always logged in true facebook but out of nothing I needed to log in again and got to see that all my playlist are gone and some Portuguese list on it. Logged in on the web true facebook to find out that my email and p...

  • Newbie
  • Someone took over my account, I always logged in true facebook but out of nothing I needed to log in again and got to see that all my playlist are gone and some Portuguese list on it. Logged in on th...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Abonnement

hallo, Op mijn app van spotify geeft hij aan dat ik een "free" member ben.Echter is dit niet zo. Als ik dan inlog op internet geeft hij aan dat ik wel premium heb. BIj voorbaat dank

  • Visitor
  • hallo,   Op mijn app van spotify geeft hij aan dat ik een "free" member ben. Echter is dit niet zo. Als ik dan inlog op internet geeft hij aan dat ik wel premium heb.   BIj voorbaat da...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Song is not available on my Android

Hello, I am a premium user. I can normaly play my favorite song Piece Of My Life by Monkey Business in desktop but I can't even find it on mobil app for Android.It has also different color on the album list.DOn't you know what is the problem?Thanks.

  • Newbie
  • Hello, I am a premium user. I can normaly play my favorite song Piece Of My Life by Monkey Business in desktop but I can't even find it on mobil app for Android. It has also different color on ...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Changing country

I have an italian spotify account, i moved to india and after the 14 days of using spotify abroad i can't change my country in the account settings. it doesn't give me the possibility to change the country, giving no other option than italy... what c...

  • Casual Listener
  • I have an italian spotify account, i moved to india and after the 14 days of using spotify abroad i can't change my country in the account settings. it doesn't give me the possibility to change the c...
  • Maxim
  • Spotify Star
  • 263 Views
  • 5 replies
  • 0 likes
  • 263 Views
  • 5 replies
  • 0 likes

wsedq3wsedews

q3wasedqwsazxdqwaszxdxsxz

  • Regular
  • q3wasedqwsazxdqwaszxdxsxz
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Account not getting premium

The account still says free even if I have paid and can see the receipt in the account. The account in the receipt in the mail is the one I am logged in to. I wish there was a ticket support for this, I do not like this way of getting help.

  • Casual Listener
  • The account still says free even if I have paid and can see the receipt in the account.   The account in the receipt in the mail is the one I am logged in to.   I wish there was a ticke...
  • suda-k
  • Casual Listener
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I can't find settings?

Hi there, I am having lots of difficulty finding settings. I just learned that others can see your most listened to artists and what not and would like to change my privacy settings. But I cannot find how to do that. I'm looking in the top right corn...

  • Newbie
  • Hi there, I am having lots of difficulty finding settings. I just learned that others can see your most listened to artists and what not and would like to change my privacy settings. But I cannot fin...
  • Maxim
  • Spotify Star
  • 1703 Views
  • 1 replies
  • 2 likes
  • Other
  • 1703 Views
  • 1 replies
  • 2 likes

Solved!! Cancelling Spotify 30 day trial

Hi, So if I sign up for the 30 day Spotify Premium trial and enter my credit card info, will I be able to cancel before the 30 day trial is up? Like if I press "cancel trial" will it cancel my trial RIGHT AWAY? I don't want to have to wait a day or t...

  • Casual Listener
  • Hi,   So if I sign up for the 30 day Spotify Premium trial and enter my credit card info, will I be able to cancel before the 30 day trial is up? Like if I press "cancel trial" will it cance...
  • philtian1423
  • Newbie
  • 1189 Views
  • 11 replies
  • 0 likes
  • Premium
  • 1189 Views
  • 11 replies
  • 0 likes

Solved!! Spotify Premium no reconoce miembro de familia

Buenas Tardes: Ayer le mande invitacion a un miembro de mi familia por medio de su correo. mi familiar siguio los pasos que indica el correo e ingreso la misma direccion en la cual yo vivo pero al finalizar el formulario, el sistema le manda un mensa...

  • Newbie
  • Buenas Tardes:   Ayer le mande invitacion a un miembro de mi familia por medio de su correo. mi familiar siguio los pasos que indica el correo e ingreso la misma direccion en la cual yo vivo p...
  • cesar31
  • Newbie
  • 7087 Views
  • 12 replies
  • 1 likes
  • Premium
    Subscription
  • 7087 Views
  • 12 replies
  • 1 likes

Moving abroad

Hi,I moved to England from Italy almost one month ago. Today I tried to log into my account and a message appeared. It said that if I'm abroad for more than 14 days, I have to change my country in my account. So I did. That was this morning, and now ...

  • Visitor
  • Hi, I moved to England from Italy almost one month ago. Today I tried to log into my account and a message appeared. It said that if I'm abroad for more than 14 days, I have to change my country in ...
  • 137 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 137 Views
  • 0 replies
  • 0 likes

Email Address Issues

I went to change my email on spotify so i can create a new profile not linked to my facebook. It required me to change my email on facebook and that it will change my email on my spotify account. 2 weeks later it still has the same eamil on the accou...

  • Newbie
  • I went to change my email on spotify so i can create a new profile not linked to my facebook. It required me to change my email on facebook and that it will change my email on my spotify account. 2 w...
  • 218 Views
  • 0 replies
  • 0 likes
  • Account
  • 218 Views
  • 0 replies
  • 0 likes

fdsfsddtt

dggdfhdu

  • Regular
  • dggdfhdu
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Superuser Contribution Having issues sharing to my facebook when i try it tells me that its already connected with other ak

Having issues posting on my facebook it says that its already being used by other account. As far as i know i only have ************ can you help me.

  • Newbie
  • Having issues posting on my facebook it says that its already being used by other account. As far as i know i only have ************ can you help me.
  • MaríaCamila
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes