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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286034 Views

529 replies

34 likes

Account
Free
  • 286034 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13600 Views

6 replies

11 likes

Security
  • 13600 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539737 Views

990 replies

114 likes

Account
  • 539737 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129557 Views

74 replies

12 likes

Account
Login
Premium
  • 129557 Views
  • 74 replies
  • 12 likes

Spotify linked to "dead" mail,, cant recover password.

Hi! My spotify is linked to a mail adress that i cant recover password for. I'm paying for subscription on a account i can't use. What to do? Can i somehow delete that account and start a new one? Best Regards

Visitor

Hi!   My spotify is linked to a mail adress that i cant recover password for.   I'm paying for subscription on a account i can't use.   What to do? Can i somehow delete that...

Luke

Spotify Star

148 Views

1 replies

0 likes

  • 148 Views
  • 1 replies
  • 0 likes

[Subscription] Decreasing subscription price for long term subscribers

hi i sign a stopify as a student . as soon as i check my account detail and updated a new taccount .spotify charged me in a year with 143$ . its not fair

Newbie

hi i sign a stopify as a student . as soon as i check my account detail and updated a new taccount .spotify charged me  in a year with 143$ . its not fair 

123 Views

0 replies

0 likes

  • 123 Views
  • 0 replies
  • 0 likes

Delete Spotify Account from a deleted Facebook account

Hi everyone, I deleted my facebook account a while ago and when I wanted to logg me on Spotify I couldn't. I had to create a new one. My question is : can I delete my old Spotify account regarding that I don't have my Facebook account anymore?

Newbie

Hi everyone,  I deleted my facebook account a while ago and when  I wanted to logg me on Spotify I couldn't. I had to create a new one.  My question is : can I delete my old Spot...

243 Views

0 replies

0 likes

Account
Login
Other
  • 243 Views
  • 0 replies
  • 0 likes

Premium-Account pausiert

Hallo Zusammen!Mein Premium-Account wurde pausiert, aufgrund einer nicht getätigten Zahlung. Mittlerweile ist aber alles bezahlt (seit über einer Woche) und trotzdem wird mein Premium-Account nicht freigeschaltet. An was könnte das liegen?

Newbie

Hallo Zusammen! Mein Premium-Account wurde pausiert, aufgrund einer nicht getätigten Zahlung. Mittlerweile ist aber alles bezahlt (seit über einer Woche) und trotzdem wird mein Premium-Account nicht...

623 Views

0 replies

0 likes

  • 623 Views
  • 0 replies
  • 0 likes

Spotify no longer posts on Facebook profile

Despite enabling 'Show Activity' to show what I listen to on my Facebook profile, no songs are being posted on my profile. Is there a reason for this? Thanks!

Newbie

Despite enabling 'Show Activity' to show what I listen to on my Facebook profile, no songs are being posted on my profile. Is there a reason for this?   Thanks!

0-15-59175x

Casual Listener

426 Views

2 replies

0 likes

Account
Other
  • 426 Views
  • 2 replies
  • 0 likes

Gehe online um dich anzumelden

Ich muss jetzt nach mehrmaliger Fehlermeldungen und Probleme mich anzumelden wirklich ein paar ERNSTE Worte loswerden! Ich bin wirklich zufrieden mit eurer Musik app und hege garkein Zweifel an der Auswahl und Qualität eurer Songs. Aber es kann gottv...

Newbie

Ich muss jetzt nach mehrmaliger Fehlermeldungen und Probleme mich anzumelden wirklich ein paar ERNSTE Worte loswerden!  Ich bin wirklich zufrieden mit eurer Musik app und hege garkein Zweifel a...

1722 Views

0 replies

6 likes

  • 1722 Views
  • 0 replies
  • 6 likes

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wqsedesexdwsazedwsz

Casual Listener

wqsedesexdwsazedwsz

110 Views

0 replies

0 likes

  • 110 Views
  • 0 replies
  • 0 likes

project

project 1

Regular

project 1

156 Views

0 replies

0 likes

  • 156 Views
  • 0 replies
  • 0 likes

Password Reset Link does not work

Hi everyone, can someone please help me to reset my password? Every time I try to reset my password, I follow the reset link within the email and the following notification appears on my screen: "Your password reset link is not valid, or already used...

Newbie

Hi everyone, can someone please help me to reset my password?   Every time I try to reset my password, I follow the reset link within the email and the following notification appears on my scr...

315 Views

0 replies

0 likes

Login
  • 315 Views
  • 0 replies
  • 0 likes

Downloaded songs

I accidentally push the button to undownload the songs that I have on my playlist and it took them off of my phone how do I recover them because there apparently saved but whenever I push the little lever back it starts at all over like I never had t...

Regular

I accidentally push the button to undownload the songs that I have on my playlist and it took them off of my phone how do I recover them because there apparently saved but whenever I push the little ...

143 Views

0 replies

0 likes

  • 143 Views
  • 0 replies
  • 0 likes

Regalar renovación

¡Hola!Hace un par de años le regalé a mi pareja Spotify Premium durante un año por su cumpleaños. El año pasado se lo volví a regalar, aunque fue él el que lo renovó y yo le hice una transferencia. El regalo hecho de esta manera fue algo cutre... Así...

Newbie

¡Hola! Hace un par de años le regalé a mi pareja Spotify Premium durante un año por su cumpleaños. El año pasado se lo volví a regalar, aunque fue él el que lo renovó y yo le hice una transferencia....

EdgarART3

Casual Listener

462 Views

3 replies

0 likes

  • 462 Views
  • 3 replies
  • 0 likes

Artist Managet - approved access, received email but trouble using

Hello, i recently applied as a manager for my artist to be verified on Spotify through the get access program. I received email 2-3 days after and it says “Your request to join Spotify for Artists was just approved.” i click on get get started but it...

Newbie

Hello,   i recently applied as a manager for my artist to be verified on Spotify through the get access program.    I received email 2-3 days after and it says “ Your request to j...

142 Views

0 replies

0 likes

  • 142 Views
  • 0 replies
  • 0 likes

Family Account Not Working

I've sent the invite to a member of my family multiple times, on multiple emails and browsers, yet every link in the emails redirect to this https://www.spotify.com/us/account/overview/The option to put in the code never comes up. Thanks in advance!

Newbie

I've sent the invite to a member of my family multiple times, on multiple emails and browsers, yet every link in the emails redirect to this https://www.spotify.com/us/account/overview/ The o...

151 Views

0 replies

0 likes

  • 151 Views
  • 0 replies
  • 0 likes

account not syncing on different devices

I'm having this issue where all the songs I play, add to my music, create playlists (basically any activity of any sort) I play on computer A are not appearing in my profile on computer B - it's almost as if I am logged into two separate accounts but...

Casual Listener

I'm having this issue where all the songs I play, add to my music, create playlists (basically any activity of any sort) I play on computer A are not appearing in my profile on computer B - it's...

KrystalKavney

Newbie

411 Views

1 replies

1 likes

Account
Login
Other
  • 411 Views
  • 1 replies
  • 1 likes

Can't log on - abroad longer than 14 days

I am logged into my spotify account fine on my iPhone 7, but i've tried to login on my old iPhone 5s and it is coming up with the error message saying that i've been abroad for longer than 14 days! But i'm not overseas... and i'm logged in fine on my...

Newbie

I am logged into my spotify account fine on my iPhone 7, but i've tried to login on my old iPhone 5s and it is coming up with the error message saying that i've been abroad for longer than 14 days! B...

139 Views

0 replies

0 likes

Account
Login
  • 139 Views
  • 0 replies
  • 0 likes

bndngghdf

hfdsdjudrrdiurd5iud

Regular

hfdsdjudrrdiurd5iud

107 Views

0 replies

0 likes

  • 107 Views
  • 0 replies
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Payment method postal code not being accepted

I'm trying to upate my payment method but it wouldn't accept the postal code that I'm entering. I know that the postal code I'm entering is correct.Please help, thanks!

Newbie

I'm trying to upate my payment method but it wouldn't accept the postal code that I'm entering. I know that the postal code I'm entering is correct. Please help, thanks!

148 Views

0 replies

0 likes

  • 148 Views
  • 0 replies
  • 0 likes

bgxfb

fvzgvgfb

Regular

fvzgvgfb

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

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Regular

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178 Views

0 replies

0 likes

  • 178 Views
  • 0 replies
  • 0 likes